The Sorrento Hotel

Address: 900 Madison St., Seattle, Washington, 98104, United States | 5 star hotel
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    Historical Traveler Reviews The Sorrento Hotel Seattle

    Excellent stay; Room may get warm/hot during warm weather


    The Sorrento Hotel is a lovely property. Once again, the Preferred Hotels of the World, seal has helped me gain trust in their seal of approval. This is my second stay in a Preferred hotel and both times I have been very impressed my stay, the overall look and feel of the hotel, and the service. The Sorrento even though a historic property was the lap of luxury on the inside and while tucked away in your cozy bed at night you forgot you were in an older property. I think if some other hotel chains had this property then you would not have the same ambience, character and luxury that you currently experience as a Sorrento guest.

    Some of you may wonder why I'm saying this, but I stayed at another historic property in Victoria, BC on this same trip. It is operated by a well-known upscale chain and my experience there was entirely different from the Sorrento.

    We were upgraded to a junior suite during our stay at the Sorrento because it was our third year wedding anniversary. That was a nice touch, and both of us were thankful that we were after seeing our room. Even in a junior suite, the bedroom room is incredibly small. We were thankful that we had the living room for extra space especially since we were there for four nights. The king bed in the bedroom takes up much of the room, and you almost have to squeeze by the bed to get to the bathroom.

    I thought our bathroom was very nice. It was average size with a walk-in white marble shower. No tub. Very updated. It had a stand alone sink with a small amount of counterspace. Not a problem though because they had a nice side table with three tiers of baskets. We both commented that it reminded me of a "Restoration Hardware" catalogue. I loved having the digital scale. It kept me on target with my weight, and of course, as one reviewer said....the hills can keep you fit as well.

    Overall, it was a top-notch stay. We used the town car at night and that was a fabulous ammenity. Is it the best location? I don't think so, but it's not a far walk to places and it would not hinder my decision on another stay. By day four I did not huff and puff as much going back up the hill. :)

    The furnishings in the hotel are very nice. You will be pleased with them. My only concern would be staying at the hotel during warm spells. The building is not air-conditioned, and it uses a boiler system to blow cooler air. Before I said something to the front desk, our room was like an oven when we returned in the late afternoon or after dinner. It was stuffy, hot and of course it did not help that I was hot from my track up the hill either. Our cooling system was also on as high as it could go. I finally said something to the front desk and they said they would send an engineer up to make it blow even colder air. They did. It helped to eliminate the stuffiness, but it was not as cool as you would find with Air Conditioning. It did become more comfortable though. Staff were was very accomodating.

    Housekeeping was also excellent. I definitely recommend this hotel.

    Ambience and charm


    Having read other's reviews, my husband and I made it a point to visit this lovely hotel even though we were guests at another. The hotel, we were told, was built in 1909, and the decor reflects this era. Red, velvet, lots of woodwork - -very elegant. We didn't have dinner at the Hunt Club, but just had to stay for martinis and appetizers. Had a wonderful appetizer featuring imported meats from Salumi, which is owned by Chef Mario Batali's dad. Service was friendly and first rate, and we both appreciated the more sedate and dignified atmosphere and clientele. We enjoyed it so much we returned a second night to experience it all over again. Definitely worth seeing and experiencing.

    Nearly perfect


    There comes a time when a hotel is praised so much that it can't possibly live up to its advance billing. I almost wish I hadn't read so much about the Sorrento before I arrived, because I was expecting perfection!

    Having said that, this hotel is impressive on a number of fronts. The bed linens are wonderfully comfortable, and there's an assortment of pillows catering to every preference and allergy level. (I thought the mattress could have been firmer, though.) The robes are Frette -- very luxe. I stayed in a standard room that had a view of downtown Seattle.

    If you're there on business, there's free internet access, and a fax machine in the room. There's even a generous supply of office stuff -- pens, paper clips, etc. -- in the desk. (I was on vacation, so I didn't look too hard at all that stuff, but there was a lot of it.)

    Overall, the service was efficient and friendly. I had no trouble at all getting my car from the valet parking; it was always there within two minutes. I used the town car once, at the last minute, when it started raining and I didn't feel like driving. The wait was only about 5 minutes, and the driver gave me a card with the hotel's phone number, so I could give him a call when I was ready to return to the hotel.

    I had dinner at the Hunt Club. What a cosy place, and the food was good, too.

    The hotel isn't perfect, though. As everyone has mentioned, the standard rooms are small, and the bathroom felt tiny. I might splurge for a suite next time. Also, I could clearly hear the people next door. Thank goodness they seemed to go to bed early because I didn't hear them late at night when I was trying to sleep.

    And that view of downtown Seattle? It comes at a price: a steep climb uphill from all the tourist sites! If you're into getting fit, it's a cool experience. But it's not so great when the weather's cold and rainy, and you're carrying shopping bags (from Nordstrom, of course.) There's always the town car, but you'll probably have to wait.

    Still, I'd give the hotel a five because the staff is well trained and friendly, the bed is super comfortable, the hotel has a historic ambience that's hard to duplicate, and it has a well-regarded restaurant. In other words, it does what a boutique hotel is supposed to do.

    I'd stay at the Sorrento again. But I'll be sure to bring earplugs and a good pair of walking shoes!

    P.S. The hotel guarantees that you'll get the lowest rates on its website. I paid $169 for the standard ("deluxe") room.

    Our Thanksgiving in Seattle


    This is my first hotel review - although I travel quite a bit for business and vacations. I had to write this review (although very late!) because of the outstanding experience we had at the Sorrento Hotel in Seattle, WA.

    We decided to go away for a week during the Thanksgiving vacation week of last year (Nov. 2004). My wife, being detailed to serving all of my family and relatives Thanksgiving dinner at our home in San Diego, decided instead to have us 'run away' and stay in a city we were unfamiliar with.

    We escaped to the Hotel Sorrento and could not have been happier. Together with our fairly grumpy 8 year old son and 10 year old daughter, we stayed in a corner 'junior suite' and used the hotel as a base to explore Seattle. The hotel was wonderful, the staff was super attentive and their attitude was about the best I have ever encountered staying in a hotel. From the bellman, to the front desk folks, the concierge, and the parking valets we could not have been more pleased with the professionalism and verve which they did their jobs.

    I am very fussy about hotels and how clean the rooms are - the Sorrento could not be faulted. The beds were hugely plush and the pillows were fantastic. They made 'scenes' out of our kids huge stuffed animal collection and were completely fastidious. The room had a huge friendly front room with a hidden bar area, and the bedroom had a small but very well appointed bathroom with special mirrors and storage areas.

    The room service food at the hotel was expensive but excellent (most hotels in this class are comparable), but room service is a personal favorite of my kids - it didn't disappoint.

    The only minor downside of the trip was the Thanksgiving dinner. I can't fault the hotel on this, the kids were super grumpy waiting for their food and aren't good travelers. The wait staff was super friendly but either were overwhelmed by the Thanksgiving tradition at the hotel and the fully booked affair, or were just not up to the task of making the dinner truly fantastic. In fairness, the kids make most very nice meals out a chore, I'm sure that if it were just my wife and I we would have been very content with the dinner!

    The Sorrento is a little out of the way compared to the other hotels a few blocks down toward the water... Don't let this dissuade you from staying here, between the quiet neighborhood street corner it is on, and the complimentary Lincoln Town car service (somewhat available), and the fact that its a very, very short walk a few blocks down to be in the downtown, I would make this my home away from home in Seattle. Seattle attractions are spread out - you should rent a car anyway - the valet service was excellent and the walk down to the fish market is why you come to a city anyway - to walk and explore.

    Loved the Sorrento!

    Wonderful Hotel, Wonderful Service!


    my husband and I stayed in the sorrento, based on the message boards here. we asked for a junior suite since everyone said the rooms are small. we're glad we did that. the bed was soooooo comfy and the bath was cute, well lighted and included all the necessities. the robes are great--women will love them. everywhere we did business in the hotel during our 4 day stay, we were treated beautifully by everyone. the restaurant is great, service perfect. the lobby and the furnishings throughout are so historical. it's a 'must do'.

    try to leave your car at home. they don't have much parking area but their towne car is a luxury!

    Great service


    My husband and I just stayed for a week at the Sorrento Hotel in Seattle. We stayed in the Sorrento Suite (call direct for great rates, better than Orbitz or Expedia). The service at the hotel is top notch - we lost our luggage the first day and the concierge was very accommodating with items that we requested. Room service was quick and the food from the Hunt Club was excellent. The only negative about the hotel is that the suites are small with VERY small bathrooms. The beds are heavenly - there is quite a bit of street noise, but the beds are so comfortable you will sleep right through it. If you are looking for a quiet, old hotel with lots of charm and great service we definitely recommend the Sorrento Hotel. Stay away from the cafe right across the street - worse breakfast I have ever had in my life!

    The Sorrento can't be beat!!


    The Sorrento is the best! Top-notch, first-class, cream of the crop..... whatever you want to call it..... this hotel can't be beat! The bed was the most comfortable bed we have ever slept in! The staff were exceptional, so accomodating, helpful and friendly!! The hotel is just wonderful in all aspects. If you are in Seattle, you must stay here!!!

    THE Place to Stay in Seattle!!!


    My husband and I just returned from a wonderful 5 night stay at The Sorrento. I booked this hotel because of the glowing reviews listed here at TripAdvisor. At first, we were a little surprised by the small size of our standard room. We expected that for the money we paid, the room would be considerably larger. Then we experienced the fabulous Sorrento staff and first-rate service and forgot all about the size of our room!

    The room was comfortably equipped, the linens were European quality and the staff went out of their way at every possible moment to make our stay both pleasurable and memorable. The restaurant is fabulous and the Fireside Room was the perfect place to relax and unwind after a busy day of sightseeing.

    The hotel is not directly located in the downtown area, but the hotel offers complimentary town car service and cabs to or from the waterfront were only about $5 a trip.

    The bottom line: Stay at The Sorrento when in Seattle - you won't regret it!

    Fabulous, will definately go back, First Class


    This hotel was wonderful. I can not fault the standard of the service or the hotel itself. This was a surprise for my boyfriend as I planned to propose and the staff could not have helped more and made the event extremely special. We are planning to go back as part of our honeymoon!!

    I would reccommend this to anyone who wants a romantic trip away somewhere really special.

    Despite being situated away from the main tourist areas, the hotel offer a complimentary car service into Downtown.

    The nightmare before christmas


    My husband and I wanted to start a special tradition with our son of staying in a luxury hotel Christmas Eve. The experience we had at the Sorrento was so bad we will not continue this tradition.

    To summarize: 1) not given hypoallergenic room even though it was requested and then reluctance on part of front desk to remedy problem; 2) dinner at the Hunt Club (hotel's restaurant) was moved twice by hotel. We weren't seated until 9:15pm and not given booster seat for our two year old despite being told we would; 3) foreign hair found in bathtub as well as strong Comet smell; 4) bathroom window never closed and room became very cold; 5) no assistance from staff, anything we needed was begrudgingly executed by staff or not done at all; 6) food in Hunt Club was mediocre with a baby beet salad swimming in vinegar and subpar scallops; 7) if you eat in Hunt Club order the salmon; 8) extremely warm temperature in restaurant and Not Family-Friendly; 9) went most of the meal without water and no one would remedy this despite asking two restaurant staff to remedy problem; 10) promised complimentary breakfast in room that required countless phone calls to optain; 11) used child's bandage in bedsheets not belonging to our son!; 12) no refrigerator in room; 13) no newspaper; 14) promised discounts not honored; 15) valet parking did nice job of loading and unloading car; 16) only one staff member showed concern for our enjoyment.

    Overall, we will Never return!

    TripAdvisor Reviews The Sorrento Hotel Seattle

    4.50 of 5 stars Outstanding

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