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TravelPod Member ReviewsSolage Calistoga
The property was beautiful. The service superb. Everyone was very friendly and helpful. They catered to our every need. The chef prepared special meals for us that were fantastic. The spa is immaculate and the treatments were heavenly. They had great bikes to roam the grounds that were really fun and easy. I couldn't have hoped for a better experience and the weather was spring like in January and seem to cater to us as well. I would stay there again and again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Solage Calistoga
Don't stay at Solage!
This hotel opened long before it should have. There was dirt everywhere (in fact our walk wasn't swept the entire time we were there) and construction equipmen and workers were in the way constantly. Housekeeping staff were inadequately trained (the same ice bucket with water in it sat in our room for 4 days!) and the "concierge" didn't even return phone messages and certainly didn't honor the requests we made. The rooms are also VERY small. On the bright side - yes there is one - we enjoyed the continental breakfast daily and the fitness center was well equipped. Solage is absolutely not worth the price and they should do a lot more training and finish building before anyone should book a stay there. Even then, for $450 per night, guests shoudl be pampered and they are not. Sorry!
Potential To Be A 5 Star Resort - But Right Now... Not Even Close!
My husband and I just returned from traveling to San Francisco and Napa with our best friends. We have been to Napa before and did the B & B thing and realized... we're not B & B people. Thus, for our next venture out West we decided to go the luxury route or at least what we thought would be the luxury route. We had looked into booking at places like the Milliken Creek Inn, The Carneros Inn, and Poetry. However, they were not available for the dates that we planned to visit Napa. A helpful clerk at Poetry suggested the Solage. She did say that it was new and would be opening in July. We found the hotel website and booked our room online. As another TripAdvisor member stated alarms should have gone off in my head when we couldn't find any pictures of the resort other that the ones listed on the hotel website and those were of the rooms only! We booked the Vega at $425 per night. This is not necessarily cheap, but when rooms at other resorts that bill themselves as luxury are upwards of $700 a night we considered this a steal. Again I should have listened to the alarms in my head.
IT LITERALLY IS STILL BEING BUILT!
Now that I got that off my chest I can get down to things. May I suggest that you call and confirm your room in advance. We booked online directly via the hotel website. When I called approximately a week in advance to confirm our reservation it could not be found. I had to email them our copy of their own confirmation email. We tried to fax it, but the fax number provided on the website is not a fax number. After several calls to the hotel and finally getting through we were given the same worthless number. Fed up I suggested I email it to the reservations clerk. I remained on the line with him until he checked for the email. The response - I don't know why your reservation isn't showing up. He checked and there were still rooms available so he just booked our room for us there. However, this is not the point - what would have happened had we not called and confirmed? Moreover as of the later booking we had a room in a less desirable area of the resort. If the reservation had gone in like it should have I'm sure that we would not have been relegated to the construction area. Literally we could leave our room (#17) each morning and witness the daily meeting at the trailer by foreman and crew. When we actually arrived at the hotel checking in was a breeze. We were greeted by our Sol Guide and given a card with her (Aubree's) cell phone number. We were told that we could contact her at any time we needed something. The staff was very polite. While the reception area is small we were the only ones checking in at the time so it wasn't crowded. One thing I really liked about the resort is that it is Green / Eco Friendly. They really are attempting to be earth friendly by using non-motorized forms of transportation for staff and the recyclable bottles of shampoo, body wash, as well as their choices in building materials. They also provide guests with bicycles (You just need to call to have them unlocked). I must admit the staff is green and not in the eco friendly way. Several examples - 1) At dinner the waiters/waitresses kept delivering things to wrong tables 2) They were not familiar with menu items 3) On our first night at dinner the staff/waiters changed during the course of every patrons' dinner. It was about 9 PM and they were telling guests that they needed to be back for the breakfast shift at 6:30 AM. Again I will reiterate that everyone was very polite - just not as knowledgeable as they should be.
The room - The room is actually better than the picture on the website. The Vega is huge. It is decorated in a minimalist design (which I like). The color scheme incorporates stones, wood, and white - save for a splash of color on the blankets. It truly is a small cottage. When we entered it looked exactly like the picture on the website. The bathroom is large with a pebble-stone shower and separate toilet area. In addition to the two huge sinks I liked the fact that there was a cushioned bench in the bath area. Some design flaws exist - there aren't enough towel racks. The housekeeping staff changes towels twice daily - but honestly if we didn't have to throw our towels on the floor (because they can't dry when they are hung so tightly on the rack) the hotel would be conserving energy and water. I honestly don't mind using the same towel twice in one day! . Also when the bathroom door opens it scrapes the door to the closet. We were probably only the second guests in the room and the closet doors were already marred. There is a bar complete with mini-bar, plates, utensils, and coffee maker. The beds are comfortable and you won't want for pillows - there are tons! The IPOD docks were not in the rooms yet which was a bit of a disappointment and our TV had a mind of it's own turning itself on and off at will. Although we never sat out on our terrace it was a nice touch. Each cottage has a terrace with a natural covering to block the sun as well as a couch and chairs. I imagine it would be a nice place to enjoy a glass of wine in the evening or breakfast in the morning. Keep your drapes closed during the day though - because of the high ceilings if left open the room becomes very warm and takes a bit to cool off.
The resort itself... well there isn't much to report because it's not done. There is little landscaping as of yet. They were still packing the ground to lay sod! The pool area is fabulous with spectacular views. There is ample seating, cabanas, and a Jacuzzi. There is also bar service for the pool area as well as a pool menu of snack items. On our first night we dined at SOL Bar. I must recommend the Blackberry Collins. On a hot day it is a totally refreshing cocktail. The wines are pricey. Also something that is a tad annoying - the resort is right down the street from Clos Pegase (winery). Their cabernet is offered on the menu for $40 a bottle (which is cheaper than buying by the glass). We ordered a bottle only to be told later that they were sold out. Are you kidding me? We were offered another bottle for the same price, but couldn't they have been better prepared? Dinner service was SLOW. Staff was nice but SLOW. I'm sure this is because everything is new, but what kind of message are they sending to guest. Look at the review that I am writing. We dined on the patio. The resort is pet friendly so we were joined by other diners' four legged friends. All pets were well behaved, but if you aren't inclined to share your dining experience in the company of pets than choose to dine inside. The bruchetta appetizer is ok. The flatbread appetizer was better. My husband, our friend and I all chose the spare ribs. Fantastic! The meat fell off the bone. They were served with green beans and macaroni and cheese. It was the perfect balance! We were to full for desert. It took forever to get the bill which is also probably why we skipped desert.
The gym is very nice. It was on the other side of the resort from our room - a 5 min walk. There are tons of windows, mirrors, and wood floors. The cardio machines - recumbent bike, treadmills, Precor, traditional stationary bike - are all state of the art and even have Cardio TV. There are free weights as well as weight machines. There is also a separate facility for yoga, pilates, and spinning - which is adjacent to the gym. One complaint - there was never water in the dispenser!
The last irksome thing was that on our second day there we awoke to no power! We thought well it's just out for a little while so we went to the gym. We could only use the equipment that didn't require electricity, but the recumbent bike is powered by your own movement so that was ok. The power was still out 2 hours later. We called our Sol Guide's cell number and guess what she didn't answer. We all took showers and had to go about our day without a blow dryer (this is a big deal for us ladies)! When I forced our group to stop at the front desk/reception area - guess what - they had power - we were told that power was out due to a car accident that took down a utility pole. Wrong that happened two days earlier over on US 29 - we saw it - other units had power - my husband asked why they had power and we were told they were using a generator! In my opinion they were doing construction in our area that required the electricity to be cut off. Just tell me the truth - Don't Lie. Incidentally we went to breakfast in Calistoga right around the corner and all of cosmopolitan Calistoga seemed to have electricity...
So... choose wisely when deciding if you want to stay here. I would give it a while to work out the kinks. Probably by then they will be charging even more. I feel that the price charged for the service received at this point in time did not correlate. Too much for too little.
AMAZING stay at Solage!!!!
Napa is by far my husband and my favorite getaway spot, and we were looking for a new lodging option (we usually stay at Meadowood, but got sick of paying such high rates for such a dated and tired room product!), so decided to give Solage a whirl... Talk about impressive!!! The staff across the board was the friendliest I've encountered in wine country - not one snob in the bunch! The restaurant is incredible and that pool... next time we will definitely rent a suite, so we get one of their cool poolside cabanas! The rooms were stylish and sleek and we took full advantage of the bikes that came with our room to explore Calistoga. This place will only get better and it's already a GEM in my opinion.
Solage with no spa... Pool Side massage was the next best thing
I check out of Solage today and I am already looking forward to coming back next year. Everyone here is so friendly. The grounds may not be finished but I don't think the grounds make this place as great as the views . Beside the views, Sol Bar has great food with an unusual atmosphere that made me feel welcome. I have been relaxing all weekend. I even recieved a cabana massage by the pool. It was kind of odd that the spa wasn't up and running, seeing how everone was talking up the spa before we got here, with that said my massage therapist knew how to relax a stressed out businessman. Needless to say my "spa" experience was great. Today is my last day at solage and I can't wait to come back when the spa is ready. They are rough around the edges but I have a feeling Solage will be the place to visit in the Napa Valley.
We just returned from a weekend stay at Solage Calistoga. I want to say that I think the harsh ratings of this new establishment are unfair and not warranted. The hotel is set on a large amount of acreage and to expect the landscaping to be mature is unrealistic. If you are going to stay in a new resort of this magnitude you must go with realistic expectations.
We have stayed in resorts and hotels all over the world, but have never been to one as unique. Each of the rooms is very contemporary with clean and sleek designs. The floor is concrete (with an area rug under the bed) and the furniture and décor is very simplistic. The rain head shower with the pebble floor is a treat. Our room had a relaxing soaking tub and cute gas fireplace. You won't find ornate or "old world charm" here.
The gym facilities are outstanding, with plenty of treadmills, elliptical machines, weight machines, free weights, bosu balls, stability balls, and more. There was equipment setup outside so you could also enjoy fresh air while working out. There is a large separate room (building) where you can take Pilates or Yoga, and there is even a punching bag and speed bag. Although we did not partake, they offer a hike and bike tour, and other events. I would say the gym facilities are top notch and one of the nicest we have seen in a hotel /resort. With the bikes available (every room has 2 cruisers) to ride around the grounds and town (there are even helmets in the room) there is a feeling of good health and adventure about the hotel.
There aren't even words to describe the beauty of the swimming pool and SolBar. Unlike most resorts where guests must play "chair wars", I don't foresee that happening at Solage Calistoga because the pool is 130 feet long and there are more chairs and umbrellas than you can imagine. The cabanas are very hip and trendy with beautiful seating. There are hidden Bose speakers that play chic upbeat music around the pool and SolBar area. When we first arrived, I walked around the pool, and one of the staff ran over to me to see if I had any questions and then he walked all the way around the pool with me just so he could open the gate for me when I got back to where I started. There is a separate pool area for children under 12 and families. It is also a nice size pool with a fun atmosphere.
In the evening the SolBar takes on a magical feel as the infinity fountain lights with fire. The palm trees become works of art as the light beams up on them. It is an absolutely beautiful experience. To top it off, the food is incredible and the service is impeccable. All of the staff is courteous, professional and eager to please. Our experience was that from the front desk staff, to the housekeeping staff, everyone was quick to greet you with a smile and do all that they could for you.
If you want a totally unique and fresh resort concept, I would recommend trying Solage Calistoga. You can't judge it by driving by, at this point you need to go and enjoy it. The landscape does need to mature, and there is a little more construction to be completed, but I wouldn't let that deter you. We will definitely be returning to Solage Calistoga.
Hi, we are finishing our stay here at Solage. We have been here for 4 days. We were contacted by our Sol Guide before we got here to find out what if anything we wnted to do while we were in Calistoga. Jason was great! He helped me figure out transportation and an airport hotel before we got there. On Sunday when my husband and I arrived I was not feeling well. They put us in our room early and when I told my husband that I needed to go to the hospital, he could have driven me in our rental car. Instead the General Manager Richard Hill had one of the Bell hops drive us in the mgrs personal Mercedes and then picked us up when I was ready to come back.
The rooms are amazing. Our suite had a private patio and jacuzzi. The room was beautiful. Very understated, clean lines and beautifully decorated. Separate living and sleeping areas. The view of the mountains from the bedroom was amazing. The 2 person shower has a tumbled river stone floor. A huge soaking tub and beautiful limestone counter tops. The bed is amazingly comfortable. You are enveloped in the pillows and down comforter. If you must watch TV, our room had 2 plasma TVs and a DVD player. You will want for nothing while you are here.
Ok so now I have pneumonia and I'm in this beautiful resort and can't do much but lay in bed and sit at the pool. I have eaten a lot of meals here and they have all been great. the food is organic and fresh from the morning's farmers market and the deserts are full of freash seasonal fruit and creative extras!
Once again my own personal Sol guide went above and beyond... He went to the grocery staore and brought me back several bottles of Gatorade and a get well card. So sweet!
Today he brought me a bag of lavendar and rosemary from his garden.
When I sit by the pool the staff is so attentive. They bring you whatever you want and when you walk through the resort you are always greeted with a warm smile and a hello.
I have read the other blogs about the unfinished landscaping and the look from the street. The landscaping is young and will be beautiful as it matures but it looks like it is mostly in around the finished ares of the resort. Give them time to finish the rest. I would not cancel my reservations if I were you. You would be cheeting yourself out of a beautiful experience.
P.S. I would rather be sick with pneumonia here than in my own home. I was so well taken care of by my husband and the Solage staff.
Solage Calistoga was great!
I loved the new property... For just opening, and still working out all the little kinks, I found the staff to be outstanding and helpful and the food at SolBar awesome. Loved the bikes to go cruz around on and the rooms trendy!
A big "WOOHOO" from me!
Boy, talk about a shake-down cruise . . .
This isn't about a stay or even the property itself, which I am sure has many fine points. It's about management's opening jitters. Made reservations, then cancelled them well in advance of the 14-day requirement, and that same day our credit card was charged in excess of $1100 for a stay that isn't going to happen. That, on top of an earlier charge put through on the card for $800. So, for a cancelled stay (that was for three days and, at the prepayment rate of 50% per the property's e-mail confirmation), we were charged almost $2000, or in excess of 100%. (The room we were to have for three nights, by the way, was just over $500/night, so you do the math). I'm sure Solage Calistoga will be fine . . .in a few months or years.
Disappointment at first sight!
Just came back from staying at the new Solage Calistoga. Thank goodness we were only there for one night because we seriously couldn't wait to get out of there! First of all, minus the phone problems, we second everything from the previous review. It dawned on me when we arrived why there were so few photos on their website, it's because there is nothing else to show instead of the rooms. We were immediately put off. There was absolutely no charm, and the architecture was very unappealing. I took a bunch of photos of the grounds, so please see for yourselves. I don't think Solage is ready for opening and charging guests full price for a knowingly subpar experience is just wrong! A few days before our visit, one of their staff called us and told us that he would be responsible for taking care of our needs during our stay (very impressive, we thought at the time), but after that phone call, we would never hear from him again. When we realize that we were assigned a room in the development zone, we requested to be moved to the section near the pool because it looked more finished. One person at the front desk supposedly transfer our reservation, but while we were waiting for the room to be finished up, some manager came and told us that it was not available after all! The staff was indeed very green and seemed out of sync and confused all the time. The main reason why they give you bicycles is to get you from your room to the pool or restaurant, because they seem so far away! We didn't try any of their spa treatments, but we were told that they are only available in-room, and we also saw guests having massages in a couple of massage chairs by the pool. So I am assuming that the spa is not ready either! Overall, it was the most disappointing and boring "resort" experience and we will NEVER return to Solage Calistoga!
More notes from Solage Calistoga
Solage Calistoga more notes after one night: Phone system problems produced a call to every unit at about 4 A.M. a rude awakening. The staff is very green... a request can cause confusion... we wanted a drink in a tumbler rather than a stemmed glass...and were told we are all out of tumblers.etc. The room also smelled of paint once the doors and windows were closed for the night... this is will of course, go away with time... there are design problems with this place... the reception or check in area is very small.. and rather strange.. they take you outside to sit in low but comfortable chairs... it just doesn't have a resort feel or look to it... compared to other places that charge $400 per night or more this isn't in their league... less than one hundred miles South the Lodge at Pebble Beach or the Inn at Spanish Bay charge about the same .. there is no comparison.. Solage Calistoga will improve with time but will . I predict. remain over priced for what it is for this reason we did not eat here or try out the spa.. we enjoyed the beautiful Napa Valley and will return but not to Solage Calistoga ..
TripAdvisor Reviews Solage Calistoga
Travel Blogs from Calistoga
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