Soho Grand New York City

Very disappointing. Although the room was nice and the bar was great, overall the service was awful. We called guest services to request something from housekeeping and got an answering machine for a half an hour. We ordered room service and they called us 45 minutes later to say they forgot our order and it would take another half an hour if we wanted it. Also, the front desk was rude and the doorman/bellman didn't help us with our bags when we arrived at 1 am after a delayed flight!

We will never stay there again when there are plenty of other hotels in New York with superior service. Skip this hotel!

Having stayed in the penthouse, the wife and I found it to be superb.

Room Service, Housekeeping, Desk Clerks, Bar and Restaurant personnel were all personable and cognizant of their duities... the Soho/Tribeca area is very fascinating and it is great to have a Hotel such as the Soho Grand available...

Great hotel. The rooms are a little small but you're in NYC! You never spend time in your room anyway! The Sex in the City package was divine.

The hotel oozes style....and the area in fantastic. You are one block from Canal Street craziness and one block from cozy neighborhood pubs (Toad Hall). If you want wonderful local flavor then try this hotel.

The staff was great also!

I liked the hotel very much but the room was small. Room was large, though, compared to the bathroom. The staff was great, they warmed up to you, the longer you stay. Excellent location for business mixed with pleasure. Would stay here again with a larger room!

This is a nice, modern hotel. It's a short walk from the downtown area of Soho. Rooms are nicely decorated and the in room CD player is a nice touch. The Staff was courteous, and the bar had some excellent martinis. Breakfast was nice, but a little on the expensive side. I stayed here for a business trip, but if the price was right I would definitely stay here in the future.

My wife and I just returned from four nights at the Soho Grand and had

a wonderful stay. The concierge was extremely professional and helpful.

All requests to the front desk and housekeeping were promptly taken

care of. The neighborhood was perfect for how my wife and I travel,

with an emphasis on fine eating and drinking, and less on

sight-seeing.Soho has great restaurants & shopping and it was perfect

for us. Great area restaurants were Aquagrill, Blue Ribbon, Pfiff,

among others.Our rate was around $270 a night. Minor gripes: The room

was relatively small, but standard I guess for Manhattan, and the tub

had a slow drain. Other than that, no problems.Highly recommend for

couples or singles. I saw very few children, it's not really family

oriented (understatement).

We loved the Soho Grand. We were caught in the Blizzard of 2003 and stayed two extra days. The hotel and the neighborhood of Soho had everything we needed. Two subway stops within 2 blocks of the hotel. Great shopping and many wonderful Zagat rated restaurants within one to two blocks. A wonderful breakfast restaurant 1/2 block away, the Cupping Room. The hotel is very hip, with a comfortable and modern bar. The room amenitites are Kiehls and the linens and the bed were excellent . Our room, as most NY hotels, was small but big enough for the price. We will definetly stay at the Soho Grand on our next trip to NYC.

My wife and I took a long weekend pre-Christmas trip to NYC and simply loved SOHO GRAND! Very different compared to the usual 'business' hotels. Lively, great decor, wonderful champagne and strawberries on arrival. Loved the room. Fantastic service .... a really buzzing place where the later it gets the more livelier it bceomes. Ideally located for everything with the subway at the end of the block. We'd certainly return.....

This hotel tries to be both a place to stay and an experience. Location is great in SOHO. You get a full measure of NYC street noise at no extra charge. But I think you need to expect that considering location. Basic Rooms are small. Corner rooms are better but hardly large. Industrialist style kind of fun, but poor lighting makes working in room tough.Bell staff is fine, but front desk has an attitude. Too often wait gets much too long and attendant will try to blow you off if you don't look chic or funky. Had significant problem with room on last stay that didn't get reseolved at checkout. After letters and nasty phone calls, general manager did resolve to our satisfaction. Have stayed there at least 4-5 times and will probably again if the rate is good.

Excellent place to stay. Make sure you ask for a goldfish upon checkin. The lobby bar is fabulous, but don't visit before 1AM. :)