Sofitel Queenstown Hotel & Spa
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TravelPod Member ReviewsSofitel Queenstown Hotel & Spa
Gambled all night at the small casino
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sofitel Queenstown Hotel & Spa
Un hôtel confortable et super bien situé
Le Sofitel est un hôtel bien meublé et moderne, en plein coeur de Queenstown. De là où il est situé, on peut très facilement aller à pied dans les magasins et aux restaurants du quartier des affaires en centre-ville. Grâce à leurs excellents lits et à leur excellente literie, nous avons eu un séjour très reposant.
Nous étions contents que notre chambre soit exactement comme sur les photos du site et avons été impressionnés du petit déjeuner-buffet compris dans le prix.
Les seules choses négatives à signaler concernent le service accueil et le ménage. Comme les messieurs qui s'occupent de renseigner les clients font aussi les porteurs, ils sont rarement disponibles, étant occupés à décharger et garer les voitures, transporter les bagages quand ils ne le sont pas à servir les clients qui arrivent et repartent.
Quant au ménage, en arrivant nous avons été déçus de trouver de la saleté et des cheveux sur le sol de la salle de bains (qui n'a pas été nettoyé des trois jours que nous avons passés là-bas).
Malgré ces points négatifs, nous avons eu un bon séjour au Sofitel et y retournerons à l'occasion.
Angenehmer Aufenthalt in erstklassiger Lage
Das Sofitel ist ein gut ausgestattetes und modernes Hotel im Herzen von Queenstown. Seine Lage macht es den Gästen sehr einfach, die Läden und Restaurants im zentralen Geschäftsviertel zu genießen, das man vom Hotel aus zu Fuß erreichen kann. Die Betten und die Bettwäsche sind sehr gemütlich und garantieren einen sehr erholsamen Aufenthalt. Wir haben uns darüber gefreut, daß unser Zimmer genauso aussah wie auf den Bildern auf der Webseite und waren beeindruckt von dem Frühstücksbüffet, das im Zimmerpreis inbegriffen war. Das einzig Negative, das wir berichten können, betrifft die Rezeption und den Putzdienst. Da die Herren an der Rezeption auch als Portiers fungieren, sind sie oft nicht erreichbar während sie Autos ausladen und parken, Gepäck transportieren beziehungsweise ankommende und abreisende Gäste bedienen. Was den Putzdienst betrifft, waren wir enttäuscht, daß wir bei unserer Ankunft Schmutz und Haare auf dem Badezimmerboden fanden (was sich während unserem dreitägigen Aufenthalt auch nicht änderte).
We stayed for 7 days in Queenstown at the Sofitel. After a dreadful experience with check in at our Christchurch accomodation and the discovery that the web site did not match the hotel there (a non-Accor hotel named Heritage which was extremely disapointing), we were delighted to discover that the Sofitel was as advertised and as hoped for. The room was spotless and the attention to detail in the daily room servicing was first class. The service from all staff was without exception, faultless, unobtrusive and entirely discreet at all times. Vie was an exceptional eating place and frankly the most delightful place to dine in all of Queenstown. The menu is suitable to a western taste and has a sufficiently interesting diversity to keep you coming back. The staff there deserve a special mention and I think the entire experience was exceptional.
The hotel was splending in a magnificent setting and a wonderful town. We extended our stay by four days because of the restful and delightful experience we had. The rooms are incredibly comfortable, modern and appealing with beautiful views, balconies and facilities. Once more I say the staff and the concierge are absolutely first class and I cannot recommend this accomodation enough. It was certainly the best we experienced in the South Island.
Beige on beige on beige
We were offered an excellent rate to stay at the newest hotel in Queenstown - the 5star Sofitel. Queenstowns first 5 star hotel. The hotel is located right in the middle of down town queenstown, close to all shops, cafes, restaurants and tourist attractions.
The service and most facilities offered were as we expected very good. The concierge, reception staff and the cocktial barmen in the house bar were superb. All very friendly, helpful and professional. Collecting our car from valet parking was always quick and never any problems.
The rooms are large and airy however few seem to have views, except the suites on the top floor facing the lake. The hotel is built behind other retail and cafe complexes. The closeness to the centre of the town makes up for the lack of views.
The rooms have all the goodies and treats offered in 5 star hotels. Especially enticing was the expresso machine, flat screen tv, dvd/cd player and surround sound and the very comfortable bed.
The bathrooms have a huge shower and large bath - plenty big enough for 2. The added bonus being able to lay in the bath and watch TV. The unwanted bonus was the extra hair that was in the bath when the spa jets were turned on.
The one big disappointment with the hotel was the restaurant. Vie restaurant is lauded as one of the best however while the food was good the service provided by the waiting staff was average both at breakfast and for evening dining. The service ranged from curt, almost bordering on rude to neglectful. When dining in top class restaurants with the same top class prices the same level of professional service is expected.
We would recommend others to stay at the hotel however recommend they do not eat at Vie. Several other top class restaurants in Queenstown such as the Bunker provide superior food and professional service that Vie can only hope to aspire to.
Most Luxurious hotel to stay in Queenstown
We just had six nights at the Sofitel in Quueenstown, New Zealand....WOW what a lovely hotel. The rooms are fantastic with your own coffee machine in each room and a spa bath in each bathroom.
The beds are fantastic, just like your grandma's feather bed!!!
The only bad point I could find was the food and the service in the restaurant. I advise you to stay at the Sofitel but eat somewhere else!!
The staff in the rest of the hotel are so friendly and effecient, I would go back tomorrow, I loved the hotel.
The rooms are wonderful
What wonderful rooms! Loads of space, comfortable furnishings, plasma screens (both in the bedroom and bathroom) and a real coffee machine gives the Sofitel the thumbs up from me.
The staff were also very helpful and friendly at all times.
I never ate at the hotel, so can't comment on the food.
I agree with the other reviewers about empty retail spaces and the location of the porters/doormen, but this didn't bother me as I'm not one for waiting for doors to be opened for me. :-)
I did notice that the Sofitel are offering people the option of investing in the hotel suites. I'm not sure if this is a typical business practice and whether this may impact the level of service and facilities offerred in the future.
Service lets it down
Although the Sofitel is beautifully appointed and centrally located, there are several (what we hope are) teething problems largely to do with service. The staff are pleasant and willing but inexperienced and unpolished. The entrance is poorly designed although this may improve once all the retail spaces are opened. Currently, the concierge office is located outside the main doors so that when one exits the hotel, there is no-one to open the doors as the staff cannot see people approaching, then once you have exited the hotel it takes some time for the bellman or concierge to appear from their office. The valet parking system failed to work smoothly each time we called for our car and, almost unbelievably, like the previous reviewer, we found our L'Occitane products half-filled and presumably, unforgivably, half-used. Details like this make the experience less than five star.
The restaurant was good but not great - again, let down by the service. The surroundings are not particularly inspiring. The food, however, was exceptionally good.
Having said all the above, for the price category, it is the best in town, or at least it will be once the service issues are sorted out. Service is better at Eichardt's or Azur Lodge, for example, but then again, the Sofitel is significantly cheaper.
Best in Town but not 5 star yet
We stayed over the holidays in this new hotel. The location is good and the room was excellent. The fit out of both bedroom and large bathroom was wonderful with plasma TV signature bed, espresso maker, even a TV at the end of the tub. On the whole the room was above par even for a five star. Breakfast was in our rate and was fantastic, highly recommend it.
Overall service let this hotel down, this was not a reflection on the staff they were all extremely pleasant and eager to assist, but there were just not enough of them. We made a number of requests that either took forever or did not happen. On arrival there was no Doorman or Porter to be found. I had the sense that this was a 5 star hotel being run on 3 star staffing levels. The desk manager even appeared at our door after a request for help with the complicated TV setup.
To further the feel of five star being run on a tight budget our bathroom toiletries had either been half used YUK or refilled to half levels for our use.
This is a new hotel and 5 star services is new to this part of NZ so perhaps over time they may improve. I would still recommend this hotel just be aware it is not really up to the five star label.
I had 4 nights at the Sofitel over the Christmas period and found it faultless and of genuine 5 star quality. The rooms were opulent with large plasma tv, CD and DVD player, waterproof TV in the bathroom to view when relaxing in the deep, 2 person spa, an endless supply of L'OCCITANE toiletries,plush bath towels, a personal espresso machine in your room with a large selection of coffees and milk. Effective air conditioning and heated bathroom floor etc makes the external weather irrelavant. Staff quickly learned my name and used it on almost every occassion. Any request for assistance was handled immediately and in a warm friendly manner. They found me a rental car when 3 major rental companies laughed at me because "every car in town is booked out". An urgent drycleaning request was handled in less than 60 minutes at 5pm on christmas eve! Inclement weather! dont worry about walking in the rain as there are 3 restaurants in the complex plus a coffee shop, I think only 1 is run by the hotel, hence competitive pricing and variance. Though only limited views from the hotel, if you have chosen to stay in town then views are surely not what you are after. Once you are in your room you will be pre-occupied with the spa and expresso etc. Whilst at the top end of the "corporate" 5 star hotel price range, it very much meets and in many areas exceeds expectations. If you want a genuine 5 star hotel within walking distance to everything in town, this is THE place to stay.
Vie Restaurant & Hotel
I havent stayed at Sofitel yet, but dined there last night. The food in their restaurant was delicious and service was pretty good!
The cleaning of the restaurant was not the best though, we sat on the cushioned chairs against the wall and there were bread crumbs for Africa, the meal was excellent though. The restaurant is in the centre of the hotel with no view, and very sterile (modernistic look) with not much of a feel (ambience). We checked out an accommodation room while there, they also have no view or anything worth while and for the price I would say its not really worth it. It is more of a "Corporate" style hotel rather than a Luxurious intimate accommodation destination.
TripAdvisor Reviews Sofitel Queenstown Hotel & Spa
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