Sofitel Plaza Hanoi
Travel Blogs from Hanoi
Off to do some sightseeing today with Mr Tee.
We went to the Ho Chi Minh Mausoleum first. Beautiful part of the city. We are really enjoying learning the history here as well as learning about Vietnam today. Although it is a communist state, it has adopted lots of free market reforms so there is a lot of international development and they …
Very, very hot. Very, very humid! After a great hotel breakfast (mixture of French and Vietnamese cuisine), went off to explore Hanoi equipped with bottles of water and hotel umbrellas! Only about 35* today! Explored the old quarter- really amazing to see. Everything seems so chaotic - esp the traffic - but there's a system - just not one …
... row of underpants sellers who have stacked them 2 meters high and sell exactly the same type, brand, colours as all the other traders. The mind boggles. They don’t even have an idea that perhaps if they create a point of difference between there neighbours they may attract more attention. The result is that when you walk through the market all the young girls and occasional boys who run these place don’t look up as they are busy with their phone games, ...
... entered the sleeper bus and took off our footwear. We made our way as ordered to one side of the bus and I took a high bunk, as did Marc, Anita tried for a lower front bunk and was yelled at by the driver to go further back, so did, he tried yelling at me as well but I refused to budge as I wanted a window seat, he let up after a few failed attempts. We though he wanted to keep the forward bunks for hop-ons as I was told that is what happens on ...
We reached the boarder of China/Vietnam and were ushered through with no problem at all. We had survived our first land crossing! We were greeted with friendly golf cart drivers who hand gestured for us to jump on, so naturally we did. We went along for about 5km where we reached a bus station and had people yelling at us to go with them.... I was thinking to myself welcome to South East Asia!!! But luckily our bus tickets had a connecting bus so we jumped on that and ...
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Adjoining Rooms
- Room service
- Swimming pool
More great choices in Hanoi
Search TripAdvisor for more deals in Hanoi
Historical Traveler Reviews Sofitel Plaza Hanoi
We opted for the Sofitel Plaza because we were traveling with 2 children and thought the pool might be good to burn off some energy. Well, what a mistake!!! The hotel is very worn and dated. The food was some of the worst I've had in Asia hotels. (We live in Asia and have for the past 10 years. ) I was sooo disappointed in this "5 Star" hotel. It is NOT a 5 star hotel. It had probably the worst coffee I have ever had, except for maybe some places in China. My husband got a classic case of food poisoning while we were there and we had not eaten anywhere else within the 24 hours before the episode. Oh, and the pool was filled with people who pay for the use of the pool from outside the hotel. My children had no area in which to swim because all the lanes were filled with people swimming laps. DO NOT STAY AT THIS HOTEL!!!!!! It ruined my trip to Hanoi.
Update or take the Sofitel sign down
Don't let a few new finishs in the lobby fool you. The Sofitel Plaza in Hanoi is worn out (except for the top three floors). The carpet is at least 8 years old, they still use bedspreads from the 1990's (as opposed to the great new 'My Bed' that Sofitel has in most other properties that I stay in) and the air conditioning cannot support the building (hot all the time in the halls, lobby and even in my room unless you keep in on max, and even then it is weak).
If you come to Hanoi, don't confuse this with the grand Sofitel Metropole.
Llegamos al Sofitel Plaza después de viajar por 17 horas y nos mostraron de inmediato nuestra habitación en el piso 15. La habitación era de buen tamaño, con un lindo baño con bañera y una ducha por separado en la esquina. Todo estaba limpio y el personal era simpático. Cambiamos dinero en la recepción y nos dieron el mejor precio de cualquier lugar en Vietnam (un poco más de 30,000 por 1 GBP).
Nuestro desayuno lo servían en el piso 19 y la variedad era razonable.
El hotel está a unos 3km del centro de Hanoi. El taxi desde el Sofitel Plaza al centro costaba alrededor de 35,000 dongs, pero en el regreso (aún teniendo un taxi con contador) salió en cerca de 50,000. Hay dos tipos de taxis en Hanoi, así que asegúrate de tomar el oficial.
Worst customer service I have ever experienced
This hotel had the worst customer service I have ever experienced. When I checked out early on my final day, with a flight late that evening, they refused to help me store my luggage while I roamed the city. I repeatedly asked them for alternative ways, but they refused to help me or come up with any solution. Instead, they forced me to carry my luggage through the busy streets of Hanoi, which is a truly miserable experience (especially when you consider the hundreds of taxis and motorcycle riders who harrassed me when they saw me with luggage). I would recommend any other option aside from this one. Do not stay here.
Recientemente me alojé aquí en un viaje de negocios, porque nuestro agente de viajes cometió un error en las reservaciones. Presta atención, ya que hay 2 Sofitels en Hanoi. En el que te quieres alojar es en el Metropole, que es adorable, un hotel histórico de 100 años que ha sido reformado. El Metropole tiene varios restaurantes increíbles (cocina vietnamita y francesa) y es impresionante visualmente.
We arrived at Sofitel Plaza after a 17 hour travel and were shown straight into our room on 15th floor. The room was a good size with a nice bathroom with bath and separate shower corner. Everything was clean, the staff were friendly. We changed money in the reception and we got the best deal from anywhere in Vietnam (little bit over 30 thousand for 1 GBP).
Our breakfast was served on the 19th floor and the choice was reasonable.
This hotel is about 2 miles out of the centre of Hanoi. The taxi from Sofitel Plaza to the centre cost around 35 thousand Dongs but the way back (even that we got metered taxi) came to about 50 thousand. They have two types of taxi in Hanoi so make sure you take the official one.
I recently stayed here on a business trip because our travel agent made a mistake in booking. Be warned that there are 2 Sofitels in Hanoi. The one you want to stay at is the Metropole, which is a gorgeous, 100 year old historic hotel that has been restored. The Metropole houses several amazing restaurants (Vietnamese and Frence cuisine) and is visually stunning to boot.
Interestingly, we stayed at this hotel the same time as the previous reviewer.
The Sofitel Plaza is definitely no 5* Hotel. We were really disappointed. We had lots of trouble with our room. We booked a deluxe room and separate beds (as we were two girl-friends travelling together), and were put in a very small room with one queen size bed. After complaining we were put in an even smaller room - but with two seperate beds. It took us several hours to arrange to be transferred into a deluxe room, the Assistant Manager did not even apologize, most of the staff was really unfriendly. Cleanliness of the room was not the best. The rooms seemed to be quite old and used.