Sofitel Plaza Hanoi
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Adjoining Rooms
- Room service
- Swimming pool
Historical Traveler Reviews Sofitel Plaza Hanoi
Food and coffee terrible..stay elsewhere!
We opted for the Sofitel Plaza because we were traveling with 2 children and thought the pool might be good to burn off some energy. Well, what a mistake!!! The hotel is very worn and dated. The food was some of the worst I've had in Asia hotels. (We live in Asia and have for the past 10 years. ) I was sooo disappointed in this "5 Star" hotel. It is NOT a 5 star hotel. It had probably the worst coffee I have ever had, except for maybe some places in China. My husband got a classic case of food poisoning while we were there and we had not eaten anywhere else within the 24 hours before the episode. Oh, and the pool was filled with people who pay for the use of the pool from outside the hotel. My children had no area in which to swim because all the lanes were filled with people swimming laps. DO NOT STAY AT THIS HOTEL!!!!!! It ruined my trip to Hanoi.
Update or take the Sofitel sign down
Don't let a few new finishs in the lobby fool you. The Sofitel Plaza in Hanoi is worn out (except for the top three floors). The carpet is at least 8 years old, they still use bedspreads from the 1990's (as opposed to the great new 'My Bed' that Sofitel has in most other properties that I stay in) and the air conditioning cannot support the building (hot all the time in the halls, lobby and even in my room unless you keep in on max, and even then it is weak).
If you come to Hanoi, don't confuse this with the grand Sofitel Metropole.
Llegamos al Sofitel Plaza después de viajar por 17 horas y nos mostraron de inmediato nuestra habitación en el piso 15. La habitación era de buen tamaño, con un lindo baño con bañera y una ducha por separado en la esquina. Todo estaba limpio y el personal era simpático. Cambiamos dinero en la recepción y nos dieron el mejor precio de cualquier lugar en Vietnam (un poco más de 30,000 por 1 GBP).
Nuestro desayuno lo servían en el piso 19 y la variedad era razonable.
El hotel está a unos 3km del centro de Hanoi. El taxi desde el Sofitel Plaza al centro costaba alrededor de 35,000 dongs, pero en el regreso (aún teniendo un taxi con contador) salió en cerca de 50,000. Hay dos tipos de taxis en Hanoi, así que asegúrate de tomar el oficial.
Worst customer service I have ever experienced
This hotel had the worst customer service I have ever experienced. When I checked out early on my final day, with a flight late that evening, they refused to help me store my luggage while I roamed the city. I repeatedly asked them for alternative ways, but they refused to help me or come up with any solution. Instead, they forced me to carry my luggage through the busy streets of Hanoi, which is a truly miserable experience (especially when you consider the hundreds of taxis and motorcycle riders who harrassed me when they saw me with luggage). I would recommend any other option aside from this one. Do not stay here.
¡Alójate en el otro Sofitel!
Recientemente me alojé aquí en un viaje de negocios, porque nuestro agente de viajes cometió un error en las reservaciones. Presta atención, ya que hay 2 Sofitels en Hanoi. En el que te quieres alojar es en el Metropole, que es adorable, un hotel histórico de 100 años que ha sido reformado. El Metropole tiene varios restaurantes increíbles (cocina vietnamita y francesa) y es impresionante visualmente.
Por otro lado, el Plaza Sofitel tiene comida casi no comestible, un estilo del "Eastern Block" (un vestíbulo enorme y poco personal, y habitaciones marrones básicas). Cuando estuve allí, estaba lleno de grupos de turistas que se sentaban en el vestíbulo mirando fijamente a todos aquellos que pasaban. Mi habitación era una suite en el piso 16, que cualquiera pensaría que estaría por encima del ruido de la calle, pero aparentemente, las ventanas de doble cristal no han llegado a Hanoi, porque podía escuchar las bocinas de los coches toda la noche.
We arrived at Sofitel Plaza after a 17 hour travel and were shown straight into our room on 15th floor. The room was a good size with a nice bathroom with bath and separate shower corner. Everything was clean, the staff were friendly. We changed money in the reception and we got the best deal from anywhere in Vietnam (little bit over 30 thousand for 1 GBP).
Our breakfast was served on the 19th floor and the choice was reasonable.
This hotel is about 2 miles out of the centre of Hanoi. The taxi from Sofitel Plaza to the centre cost around 35 thousand Dongs but the way back (even that we got metered taxi) came to about 50 thousand. They have two types of taxi in Hanoi so make sure you take the official one.
Stay at the other sofitel!
I recently stayed here on a business trip because our travel agent made a mistake in booking. Be warned that there are 2 Sofitels in Hanoi. The one you want to stay at is the Metropole, which is a gorgeous, 100 year old historic hotel that has been restored. The Metropole houses several amazing restaurants (Vietnamese and Frence cuisine) and is visually stunning to boot.
The Plaza Sofitel on the other hand has almost inedible food, a sort of eastern block aesthetic (massive, impersonal lobby and basic brown rooms). When I was there, it was packed with tour groups that sit in the lobby and stare at anyone and everyone walking by. My room was a suite on the 16th floor, which one might think would be above the street noise but apparently double paned windows haven't made their way to Hanoi yet because I could hear honking all night long.
Nice hotel, shame about the location
Interestingly, we stayed at this hotel the same time as the previous reviewer.
We seemed to have the opposite experience - we wanted a queen bed, but got two separate beds. The first room we were shown smelt of smoke, but we were then transfered to a room with a river view which was fine (apart from having two beds.....) Bathroom was lovely.
Breakfast buffet was good, with lots of choice.
Eating in the hotel was expensive, but good quality. The problem is that around the hotel, as the previous reviewer mentioned, there really isn't anywhere nice to eat, unlike in the old town.
Service was fine - just a bit slow at breakfast if you wanted more tea/coffee.
Mind you, we did adjust our expectations downwards on this trip - 5 star hotels are more like 4 star in Europe, 4 star like 3 star etc.
As we were on a guided tour, the location wasn't a problem for us, but if you have come to explore Hanoi by yourself, it´s not the best location.
The Sofitel Plaza is definitely no 5* Hotel. We were really disappointed. We had lots of trouble with our room. We booked a deluxe room and separate beds (as we were two girl-friends travelling together), and were put in a very small room with one queen size bed. After complaining we were put in an even smaller room - but with two seperate beds. It took us several hours to arrange to be transferred into a deluxe room, the Assistant Manager did not even apologize, most of the staff was really unfriendly. Cleanliness of the room was not the best. The rooms seemed to be quite old and used.
The Hotel is situated at the West Lake, next time I would choose a hotel close to the old center of Ha Noi as there is not really lots to do around the West Lake except for a trip with one of the swan boats...
Breakfast is okay, the staff however is absolutely unfriendly, they do not tidy up the already used tables what we found really strange.
I cannot recommend this so-called 5* Hotel.
TripAdvisor Reviews Sofitel Plaza Hanoi
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