How has this hotel rated in the past?
- Minbar in room
- Room service
- Conference facilities
- High-speed internet in room
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TravelPod Member ReviewsSofitel Miami
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sofitel Miami
More Good Than Bad
I'm a writer who lives in the area and needed some peace and quiet over the holiday weekend to finish some of my work. I had scouted the Sofitel previously and liked what I saw. The bar was rather pricey but had good variety, quality, and was friendly enough. Knowing the Miami area rather well, the airport area hotels cater to the business clientele. The hotel is so different from chain hotels, that I was immediately attracted to it, and was looking to get away from the SoBe party atmosphere of the weekend. Even though the runway was across the street (rooms don't face this area, but are parallel to it), I never heard any airport sounds. On my scouting visit, they were very accommodating and went as far as showing me both types of rooms offered: a regular for $99/night, and a suite (enormous!) for $129/night. I must say, I was so impressed by everything from the lobby, the pool, the bar, and the rooms that I thought it would be rather perfect for me (and it pretty much was). I ended up with a regular room which was very large, on a floor high up, lake view, king-size bed, and non-smoking.
Foregoing porter's help or luggage cart, I lugged up my three medium bags and purse. The lobby was not busy or crowded at ALL, yet the doorman never opened the door for me (when I let myself in, he was just standing there, and STILL, no offer of help from him).
The room was great but the security latch on the door was missing two screws from the hinge plate and I didn't feel safe. I called up and was almost immediately transferred to another room which was more to my liking. Well, guess who they sent up to move my bags and bring me my new key? You guessed it, the same doorman that wouldn't open the door for me or help me with my bags. Guess who got a lousy tip?
Okay, here's the breakdown in bullet form:
·no bottled water in vending machines
·pool water was a bit murky and needed netting
·perimeter of pool area (nearest lake) was a bit littered
·they turned on sprinkler system at 3:00 p.m. near sunbathing areas!
·Upon check-out, I was never asked if I had enjoyed my stay, and getting a thank you out of her was like pulling teeth, although the couple in front of me fared much differently
·big rooms with great views of lake or downtown
·Airport noise is non-existent, even poolside (this is masked by a heavy-duty poolside waterfall).
·Bathrobe and generous, upscale toiletry products were great
·early check-in, late check-out upon request
·peace and quiet available even on busy holiday weekend
·bartender Samuel was great to talk to, even caters to sunbathers out by pool
·free internet desktop computer access somewhere in lobby (I never checked this since I brought my own)
·included in room price there is both DSL and 56K modem access with a roomy desk and chair
·huge selection of pay per view movies in-room which start at around $11 per movie
·24-hour room service
·they took off $7per night parking fee off my final bill when I complained about it upon check-in
Ok but not 4 star
Stayed for 3 night before going to SOBE. I did like the rooms. Nice and large. Good bathrooms and nice amentities in room. Not 4 star though.
It is more 3 star. But nice and we got a GREAT price on the internet.
Staff eager to help. But we are European so we maybe got better service I can see where some people who reviewed the hotel got "French" service. It is probably so I am sure it is common and attitude is there even with "my pleasre" rolling off tongues. I would stay again for business not pleasure. FYI --awesome cafe and restruant. Lobby bar a little expensive.
Checked in a 12am, had a reservation for a king room made through Sofitel Website, and was given two full beds. Overpriced for an airport hotel. Room was clean and large. $12 cab ride from airport for a 5 minute ride, get the hotel shuttle.
Your worst Nightmare!
I had the worst trip of my life! They don't have water in their soda machines. So, you'll have to bring your own. I decided to take a swim and they didn't even have a jacuzzi. The worst part they have a pool that's extremely freezing! My friends shirt was stolen by one of the maids and the staff didn't even take any action. The worst part was when we got charged for a small coke spill about $200, no Kidding! I would advise no one to stay here when there are soo many better hotels in Miami!!!
Something not quite right...
I recently stayed at this hotel enroute to the caribbean for work. The airport shuttle only runs ever 30 minutes, but I only saw it after more than 60. Call before hand and find out when the shuttle runs, and consider a cab. 60 minutes of waiting is a long time.
When I arrived, I thought the lobby was nice, but not as nice as I expected. I tried to get some information about local shopping, and had moderate success.
The room was fine, but for the money, not nearly as nice as I had hoped. I am going through Miami again in January and am going to try the Summerfield Suites. No onsite restaurant, but a web rate of $118 is a bit more palatable.
I did eat lunch and dinner in the on-site restaurant at the Sofitel, and I would recommend it. Both the steak sandwich I had for lunch, as well as the tuna I had for dinner, were brilliant. Very much above average for hotel food, and worth the money.
The service at the hotel was spotty, as another reviewer said, something isn't quite right. Someone else also said "feels like france". I've spent time in France and I would agree, but not in a good way. One thing I think we do well in North America is hotels, and there is something disconcerting about getting spotty service at mainstream rates in Miami.
Its not a terrible spot to stay, but I was looking for classy boutique style and found an odd mismash of things. I'll keep looking for my Miami hotel near the airport. I'll even go downtown if I can find a nice, true, boutique experience...
Makes you feel French
We stayed here for one night en route to the airport and enjoyed the hotel very much. Everything is tastefully decorated and upscale. There are many European touches as well, which you will recognize when you go here. The rooms are nice, and the airport noise is not a problem. We didn't look at the pool, so I cant say anything about that. The restuarants are very good, and the lobby is spacious. Just dont go to the Doubletree across the street! That place is horrible!
A unique hotel, but something missing
We stayed here for one night following our recent cruise. We got a great price ($62) via hotwire. While there are some impressive things about the hotel (quite stunning art deco renovations, expansive grounds, pretty lagoon-side location, nice touches in the rooms including bath robes and expensive-looking french toiletries), our overall impression was somewhat flat. No-one greeted us at the door (bell boy finally showed up after we rounded up a cart ourselves and loaded up our bags), front glass door and windows were dirty, service was adequate but not enthusiastic. This is an OK place for a one-night stay if you get a good price, but somehow it just isn't the high class place it attempts to be. I'm not sure I would stay here again. By the way, if you stay, give their airport shuttle bus a try. It is full of curved leather lounging sofas and the driver handed out Evian water!
Got the room through Priceline.com at $60/night. Was a very nice property, very clean. The hotel wasn't nearly full, just seemed strange after a cruise with tons of people, a practically empty hotel.
Hotel restaurant was pricey, but very good. Coffee to take with me to the room took forever, then I realized why... it was french pressed.
Nice pool area, although very small and needed some work. The grounds were beautiful. Staff somewhat aloof. (How very French!) Turn down service, with what else... Evian bottled water. Made me chuckle!
Not terribly close to places to eat and what is near there is kind of a seedy area. Would recommend a taxi. Area immediately around hotel seemed safe, but there are 4 or 5 hotels tucked together down the same drive. Airport noise was not an issue. I would definitely stay there again.
Like the Sofitel Miami
I have stayed many times at this hotel, and while it was sometimes a little rough during its renovations I find it a convenient place to stay, close to the airport and the locations I cover while in Miami.
The (reception) staff can be a little non-plussed at times but I consider that a Miami thing. service is friendly, meals in the restaurant very good, outside dining can be fun, the rooms are clean, rather large, comfortable and sound from the airport minimal. An easy to live with place when traveling.
The major advantage of this hotel is its proximity to the airport and the fact that its neon-highlighted exterior makes it impossible to miss. Stayed for one night in March when the hotel was nowhere near full. The room was large and nothing wrong with it, but nothing special. The food (two meals via room service) was average. The glaring problem here is the service. From arrival (no staff at the front door) to check-in (cute registration desks but the computers don't work or staff don't know how to use them, and this was a simple, one-night transaction) to room service (both meals required time on 'hold' before ordering and each took 45 minutes to arrive) to hotel operator (always got put on hold before call answered) to unresponsive bell staff. This may sound like a whining note from a spoiled traveler, so let me assure you that I'm really quite tolerant and have minimal hotel expectations. I would recommend tring a different property if you have to stay near MIA.
TripAdvisor Reviews Sofitel Miami
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