Sofitel Brisbane Central

Address: 249 Turbot St, Brisbane, Queensland, 4000, Australia | 4 star hotel
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This 4 star hotel, located on 249 Turbot St, Brisbane, is near Wheel of Brisbane, Anzac Square, Chinatown, and Tilt Train.
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          TravelPod Member ReviewsSofitel Brisbane Central

          Reviewed by staffordstravel

          A bit exxy.

          Reviewed Aug 2, 2015
          by (1 review) Brisbane , Australia Flag of Australia

          Bring plenty of money

          Sofitel Reception
          Brisbane, Australia

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by austravelgypsy

          MANIFIQUE as always.

          Reviewed Oct 9, 2014
          by (1 review) , Australia Flag of Australia

          From checkin to the dreaded departure this hotel never disappoints. porters are always quick to greet you with a friendly Bon jour as a beautiful scent envelops your senses in the stunning lobby.
          Rooms are large and my favourite colour scheme. A deluxe velour chair to relax in whilst enjoying a pot of tea or pod coffee.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by cathfilipaina

          Not for me

          Reviewed Jul 16, 2014
          by (1 review) , New Zealand Flag of New Zealand

          Very plush hotel but wouldn't stay again. Restaurant and bar prices OTT! It's classed as 4 Star but Rooms are standard with everything being a user pay scenario. Room has an older TV with no connections for USB which does not allow guests to watch movies via hard drive etc-in house movies $34.95 for 24 hours!
          Location is fantastic with Central train station and a food court two levels down. Harlequin Jack's one level down great bar and awesome food with a happy hour every day!
          Thirty minutes walk to Southbank which is just fantastic. Noodles night markets every weekend from 5.30 onwards. However, parking there is very expensive $16.00 first three hoursWalk thru gardens as they are lovely.
          Sun crop a 20 minute walk and one must go to Caxton St for pre drinks, more so if Warriors are playing!

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by hazelgodwin

          Recommend ++

          Reviewed Jan 9, 2014
          by (12 reviews) Blackpool , United Kingdom Flag of United Kingdom

          Loved it here at the Sofitel!
          Very comfortable! I don't know why they ask if you want to upgrade on arrival as the only benefit would be the early check-in and breakfast. Our room was perfect. Breakfast is much more economically obtained outside the hotel, although the dining facilities here are superb. We ate dinner in the restaurant the first night, due to the storm raging outside and torrential rain- lovely buffet but very pricey. Perfect pool and sunbathing area outside on the 3 rd floor. Staff all very friendly and helpful and there is complimentary wifi in the lobby for an hour every day. Hotel is in a great position and is intimately attached to Central Station, as in just a doorway away from the lobby!  Very sorry to leave!

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by hippietour2012

          Great hotel totally sorted our jet lag....

          Reviewed Dec 30, 2012
          by (13 reviews) , United Kingdom Flag of United Kingdom


          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by freya691

          Excellent Location & friendly, welcoming staff

          Reviewed Apr 13, 2012
          by (5 reviews) , Australia Flag of Australia

          We arrived to reception around 10am to be told we had an upgrade and could check in straight away. What a fabulous welcome! This hotel is centrally located, close to the Mall and shops and situated above the train station (great if coming from the airport). No train noise either, so well sound proofed. I would highly recommend this hotel.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Sofitel Brisbane Central

          A bit disappointed


          Had stayed at this hotel 3 times before when it was the Sheraton. The public areas, location and overall ambience is still a very high standard but a few issues spoilt the stay. As I was an early arrival, I expected to have to wait for my room. When I was advised that the room was ready at 2pm the receptionist was exceedingly unfriendly and unwelcoming. The room itself was of a high standard but I dont expect on arrival into my room to see wet patches of carpet, black hair all over the bath, or rubbish left by the previous guest! With a bit more care, this hotel could proudly be a true 5 star but they need to work on these issues. I may now consider an alternative hotel for my next visit to Brisbane.

          Nice Hotel but MyBed not for all


          Stayed overnight in at the Sofitel Brisbane in a Sofitel Club twin bed room and our room rate included access to the Sofitel Club Lounge (their temporary one anyway as they were still building their new one) for canapes and drinks (basic spirits, wine, beer) and buffet breakfast in the Sidewalk Cafe.

          Sofitel Club rooms aren't huge but they are nicely furnished with a stock standard bathroom.

          The temporary Sofitel Club Lounge was very small and therefore seating was at a premium (but this will be fixed when their new lounge comes on line) but it was nicely fitted out and had a small but snackable range of canapes and drink service was reasonably attentive.

          We had room service for dinner - which was of a good standard - and I found the room service staff were very switched on as a mix-up caused by reception regarding a complimentary bottle of Moet and Chandon that we were supposed to receive (it was part of promotion Qantas and Sofitel had for Platinum and Gold Frequent Flyers) was quickly fixed when we were delivered a bottle of "house" sparkling wine instead.

          Breakfast in the Sidewalk Cafe had a wide range of items to choose from and the quality ranged from fair to good, a chef's station would make egg dishes to your request, and it is highly unlikely anyone would not leave with their hunger sated.

          I only have one real negative point to mention and that is the Sofitel MyBed was uncomfortable - I woke up in the middle of the night with a very sore back that I was only able to rectify by putting a pillow behind my back. My companion also had problems. It does not seem that the MyBed is for me, it possibly will not be comfortable for others too (unless I just happened to get two dud beds!).

          Proudly Supports Our Veterans


          This hotel is great I recently stayed their for a week and will again in the nEw year for the RSL Girl in a Million Quest which raises funds for our war veterans. It had the best service and a wonderful atmosphere. It is so close to the city and to transport and could not be more peaceful. A great place to stay and help support a company that is a major sponsor of the quest and aids in the care and well being of our veterans, Special rates apply to veterans and serving defence members.

          A Good Choice


          Located above Central station in Brisbane, the Sofitel could not be more convenient. The hotel is two blocks from the Queen Street Mall, the main shopping district in the city.

          On calling to confirm our weekend away the day before we checked-in, reservations staff were very friendly and additional requests conveyed to them were met on check-in at reception (it was a relief to see that communication lines between different sections of the hotel are actually functional at this hotel).

          Rooms are a little larger than the rooms of other typical hotels catering to the business crowd. There are two armchairs and one ottoman.

          The bathroom provides complimentary L'Occitane products consisting of two soaps, body lotion, shampoo, conditioner and shower cream. A very good quality hairdryer is stored in the wardrobe but there is no attachment in the bathroom to store it in place. There is a speaker in the bathroom that transmits the television sound into the bathroom however without a volume control in the bathroom may be a bit of a nuisance if you are trying to relax in the bath while your partner is watching TV. It is a typical shower over the bath and if you are like me it is not so blissful to bathe in the place that you shower.

          There was a complimentary bottle of Evian on the bedside table.

          Buffet breakfast in the Sidewalk restaurant was superb with unlimited champagne. Staff could have been a bit more friendly, but their demeanour was adequate.

          One week after check-out I received an invoice for a bottle of wine that I did not consume from the mini-bar. Although inconvenient, it was sorted out with accounts receivable section very easily.

          Pleasant Experience


          The Sofitel Brisbane was a professional establishment, with pleasing decor throughout.

          Until recently the Sheraton Brisbane, this Accor Hotel is quite nicely presented.

          The rooms have 2 queen size beds which are oddly short (my feet seemed to go off the end - maybe this is why they have 2 so that each person can sleep diagonally). One could imagine a better utilization of the space, but nevertheless there is an armchair, a table, desk, good closet with lights, and a tea making area. There is a good variety of green and black teas, as well as decaf coffee.

          The bathroom is functional, but had horrible wallpaper. The toilet bowl seemed to be a junior size, and made sitting on it uncomfortable at best.

          There is a laundry line. The soap, shampoo, conditioner and body lotion is all French (influence of Accor?). Despite Accor's "going green" project, the shower head was not of a water miser type. Nor did the room have a master key-card activated switch which would cut off everything in the room when you were not there. This was particularly disappointing, seeing as everything could be left on while you were absent - combined with the fact that only one of the lights was an energy saver type.

          An interesting and effective setup of having the air conditioner intake in the robe made sure of good air movement through my clothes.

          The buffet breakfast has everything from sausages, eggs, bacon, steaks, mushrooms, tomatoes, and every variation of danish and sweet breads. However, at $40 per person, quite pricey. Dinner is even more extravagant in the seafood buffet, at $70 per person.

          The staff were very pleasant, but reception was not well resourced, with a relatively long wait to check in and out.

          After returning home, I realized I had left my mobile phone charger behind in my room.

          While the lost property system did not quite go to plan (the charger could not be attributed to my room), the item had neverthelss been found and handed in by room service. A phonecall and a brief description resulted in my unit being mailed to me very promptly and free of charge.

          Now known as the Sofitel Brisbane - Fantastic!


          Just arrived home from a 4 day stint at the Sofitel Brisbane (formerly known as Sheraton Brisbane) and what can I say but Fantastic!

          The service was great, the staff were practically falling over themselves to help us. The accommodation itself was lovely, clean, modern and comfortable. The food was always perfect, and the buffett in the Sidewalk Cafe (located in the lobby) was worth every cent.

          Be careful with staff at Sheraton Brisbane


          My wife and I recently stayed at the Sheraton Brisbane and booked on Expedia. The price included breakfast and yet the hotel argued about the breakfast coverage at the time of checkin, checkout and charged my credit card for two days breakfast after we had checked out of the hotel. Although Expedia said it would take care of the charges, it was a hassle that should not have occurred at a so-called five star hotel.

          By the way, if you complain to Sheraton Worldwide here in the States (Starwood Preferred Hotels) about this Sheraton, they tell you the Sheraton Brisbane is not really part of the Sheraton chain so you will have to take it up with the hotel itself. It is a mystery to them (Sheraton Worldwide) who owns the Sheraton Brisbane?! Go figure.

          Very nice hotel - shame it is leaving the Starwood programme


          I stay at this hotel a lot for work reasons and have chosen to stay there also when I am in Brisbane on holidays. It is well located, and the rooms are always clean and spacious. The decor is a bit on the minimalist side (which is in contrast to the way it used to be some years ago) but fine. Aircon always works well and bathrooms are spacious and clean. Check in is always efficient and the staff are helpful. Room service is always delivered efficiently and I have never had a bad meal. The restaurant downstairs (Sidewalk Cafe) is pretty good, and lots of locals go in for the seafood buffet. It is very good, but perhaps a tad on the expensive side unless you can eat your weight in prawns and smoked salmon (which are both devine!) There is also a more upmarket a la carte restaurant called Carriages that is very good too.

          My only gripe is that as of 1 Feb 05, the hotel will be leaving the Starwood programme which is annoying as I am a member. But is a very nice hotel and a great place to stay if you are in Brisbane.

          Excellent Hotel


          We stayed at the Sheraton on our last night in Australia. Our sizeable room had a clean, contemporary design. Large windows took advantage of city views. The bathroom was large and had a speaker in the ceiling that was connected to the T.V. The room's best feature was the luxurious bedding!

          The hotel was located within a five-minute walk away from the outdoor shopping mall/promenade.

          Very High Standard


          We recently stayed at the Sheraton for a bit of a 'weekend away'. For a 5 star hotel it is of a very high standard - as you'd expect for a respected chain hotel.

          The rooms have decent windows affording good views of the city. The TV cable channels, bathroom, and bed are all excellent. There is a supermarket and other stores less than 5 minutes walk from the hotel. And the train station is right below it.

          One thing worth noting is that the restaurant menu is quite expensive and it was cheaper for us to have food delivered to our room.


          TripAdvisor Reviews Sofitel Brisbane Central

          4.50 of 5 stars Outstanding

          Travel Blogs from Brisbane

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          27 September, 2015 (Holy Hail, Batman!)

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          Heading Home...

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          Painful Decision

          A travel blog entry by cth-road on Mar 30, 2015

          3 comments, 14 photos

          ... already.
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          Traveler Photos Sofitel Brisbane Central

          Thanks Shan
          Ascot, Australia
          Sofitel Reception
          Brisbane, Australia