Smoky Shadows Motel And Conference Center
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Historical Traveler Reviews Smoky Shadows Motel And Conference Center Pigeon Forge
Can I get it Cleaned
My wife and I stayed at the Smokey Shadows hotel for two nights. When we arrived I was given a room that had not been cleaned, nor was it the one I had requested. I had to go back to the desk and wait for another room. This one was better but the on/off button on the jaccuzzi was broken and we didn't have a balcony on the backside as requested. On the second day we left the hotel around 11am and returned at 10:30pm to find that our room had not been cleaned at all. We asked for at least a days worth of the bill be refunded and the manager said no.
I stay here in April 2003 for $79.00 a night in what they call a suite.
In November 2003 I went back and stayed in the same suite for $144.00
per night. The service from the staff was poor. I was woke from a sound
sleep to be told that we were making too much noise at 11:30 at night.
When I told the office I was sorry but we were asleep they wanted to
know if I knew who was making all the noise. I told them I did not hear
any noise because I was trying to sleep.
The room was not cleaned until 3:00 in the afternoon. The orange juice, coffee, and sweet bun for breakfast were not what I expected.
When I received my credit charges for my stay the hotel had charged me
twice on the same day for the same room. When I called they refused to
believe me and wanted me to fax them a copy of my bill. I did this and
then called again to see what they were going to do about the charges.
I was told they would have to send it to the corporate office. They
could see the two charges but were not willing to do anything about it.
It has been well over 24 hours and I still have not hear from the hotel
as to what has been decided. It would be my advice to be careful of
this hotel. I would not advise anyone to stay at the Smoky Shadows
Motel and Conference Center. I do not plan to ever stay there again
when I go to Pigeon Forge.
Once, Twice, Three Times a Loser
This was my third stay with Smoky Shadows in a year. The other times were not good either, but the new 272 room tower suites were so nice that I decided to give them another chance. I will not make that mistake again. On my first visit, I was promised a suite that opened onto the river. My room opened onto the parking lot. Then there were a lot of bug(ants and spiders)in the room. The soaps in my room were dirty and said "Circus Circus" I don't know why! I tried to talk to the staff and they didn't care. I wrote a letter of complaint when I returned home and never received an answer. My second visit I reserved a Presidential Suite for only $89. Great price for the 2 room suite with 3 king beds, a pull out sofa,2 jaccuzzi hot tubs, 2 baths 2 microwaves/frig., fireplace and 2 balconies overlooking the river. The first room we were given had not been cleaned. I don't mean it was just not up to my standards, but a maid had not set foot in the room. The key cards were on the dresser and dirty towels, pizza boxes, ect. lay all about. I called and was told by the desk to call the housekeeping. The maid said she was busy and yelled to another maid to do it. Her reply was"I ain't got the time, and I ain't going to do it" I was told to call the front desk again. This time I was told I could switch to a smoking room. I did and it was fine. I was in town again 1 week later and called to reserve a room and was assured that the problems with the maid's had been fixed and the hotel was now under new management as of that morning.(about time) I figured it would be fine and was given a rate of $89 again for the Presidential Suite. When I arrived to check-in, I was told that I couldn't have possible been told that because the lowest the room ever went for was $159.00. When I mentioned that I had been there the previous week and had had the $89 rate, she checked her computer log as she mumbled that I was never given the room at that rate. When she found me in the system, she said that it must have been a mistake and that no matter what I was not getting the room for that. I finally settled for a lower priced room with 2 kings, but by the time I had finished I had missed my reseverations at Dixie Stampede. I know if there were a lot of guests that the rate would be higher, but the lot didn't have two dozen cars in it all night and they have 272 rooms in that section alone. I think other people are figuring out they have problems. The way I see it they lost the $30 extra I would have spent for the other room. They also lost a frequent guest and great word of mouth. I found several other people who had problems with them. The rooms in the new tower are wonderful. If the staff could get it's act together, keep it clean,and be nice to the guests, it would be a great place to stay. I however will not be returning.
Stay away from Smoky Shadows!!!! Fleabag!
On August 9th (early in the am) we checked into the hotel. We were disgusted with both rooms. They were dirty, smelled like mold/mildew, and we found several cockroaches (dead and alive) on the floor.
I should have requested better accomodations immediately but we were all exhausted. (my mistake)
The next morning we immediately went to the front desk to lodge a complaint. The manager on duty assured us that corporate would get back with us within two weeks. She even admitted that we had been overcharged for the rooms in the first place!
Now 1-1/2 months later, we have spoken with Crystal Cooper (Family Inns Customer Service Manager) several times with no tangible help.
I am in the process of lodging complaints with the BBB of Pigeon Forge and also the Chamber of Commerce.
Caveat Emptor (Let the buyer beware)
Very pleased with the motel and desk clerks
I had people visiting and they stayed at the Smoky Shadows - they had nothing but good comments. They were very impressed with the front desk help, I believe they said the name of the person they had the most dealings with was Mrs. Friend - and also a young man who I believe was a Mr. Burton, they were very impressed with their pleasantness to the customers. I would have no hesitation recommending the motel to other out of town guests.
THANKS FOR A PLEASANT STAY!!
We just completed a three night stay and were well pleased with the hotel. The rooms were clean and spacious. The river out back is beautiful. The location at the end of the Parkway makes for easy access to all area attractions. The rates were reasonable. We will stay again when in the area.
Word to the Wise!
This facility is not as advertised on the internet nor hotel brochure. Although the hotel rooms were somewhat acceptable and too pricey for what we got, there were a few glaring problems. My group of 5 people stayed here for two days. Our non-smoking rooms had previously been smoking rooms. The smoke odor was awful. There were only bedspreads on the beds, no additional blankets. The rooms were not that clean. There was no facial tissue in the rooms. We requested facial tissue twice and each time was told that it would be brought right up to our room. It never was delivered. The staff could have cared less about the guests staying there. There are much nicer places to stay than here. The entire facility looked like it need to better management and a better cleaning staff.
Did'nt have any maids paid for 6 nights
WE had a very bad stay no maid service.It was our 33yr. anniversity.we check in on 27 of march and paid through the 2 of april 2003.Had to clean our rooms for 3 days and went checked out.We have stayed many times at the smokey shadows and near had such a bad time. Ottie&Shirley Noble Attalla,alabama
The New Building is Fabulous
The new section with the indoor pool is fabulous. Our room while a bit pricy (as everything else in the area), was gorgeous. We had a room with double kings and a jacuzzi, the room was very clean and nice.
Smoky Shadows Motel cast a shadow on visit
Our son's wedding was a wonderful experience despite the complete failure of Smoky Shadows Motel to provide comfortable, clean and attractive lodging. The housekeeping staff according to front desk personnel failed to show up for an entire day leaving many rooms dirty. Incomplete construction and renovation debris cluttered the facility, perhaps accounting for the absense of hot water for an evening and morning. In addition to not being able to shower, the loss of hot water made caring for our infant grandson quite difficult. After two days in our first room, an insect infestation drove us to request a new room. This took an entire morning because the front desk staff are not empowered to make decisions like this. Several of the rooms occupied by members of the wedding party did not have towel racks, toilet paper dispensers or even fresh towels. Although front desk staff are pleasant, this alone cannot overcome the obvious lack of financial investment in the facility and its operations. This is perplexing since the motel's owner, Ken Seaton, is apparently very familiar with motel operations since he is a principal in Family Inns of America as well. We caution anyone considering Smoky Shadows to be prepared for a true "pioneer" experience in the mountains.
TripAdvisor Reviews Smoky Shadows Motel And Conference Center Pigeon Forge
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