Six Senses Samui
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Historical Traveler Reviews Six Senses Samui Bophut
We stayed for a week at the hotel in June on our honeymoon and had a great time, having arrived for a six night stay in the Evasson in Hua Hin (which is fantastic!).
Overall the setting is truly amazing, the bar and Dining on the Rocks an unforgettable experience.
We too read reviews before arriving about various mishaps others had encountered so were worried. Overall we enjoyed our holiday although we did find the following niggling problems:-
1) We were badly bitten by mosquitoes - so much so that we avoided lying out by our pool villa all day. The bathroom has wooden slats so the insects can fly in through the gaps - they also frequent the outdoor shower area! The hotel is making efforts to do something about the situation with coils and sprays/ insect nets and fogging the resort at night but when we were there we were told a dispute with the fogging company had prevented this happening as frequently as it should. We sprayed ourselved liberally with Jungle Juice at night but they still managed to get to us through our clothing!
2) Generally the staff were very good but we found the management presence at the hotel (the managers cocktail party held every evening in the only bar from 5.30-7pm) at bit intrusive. It is nice to meet the management but once would be enough when you are on a relaxing honeymoon.
3) We complained once (nicely) about the poor service in the Dining on the Hill as we felt it wasn't up to the Evassons usual standard. The management did give us a complimentary meal as compensation although kept asking after that if everything was all right after that to the point that it became a little annoying.
4) We were not happy to see the management dining in the same restaurant (even though they sat at the back of the room) as the guests!
Overall I would say we probably would not return to this particular Evasson
unless we hear reports that the issues mentioned - in particular the insect problem were resolved. It is a fabulous setting and they are trying hard to be a six star resort but unfortunately haven't got everything quite right yet.
The pool villas are great and we enjoyed the views from our room - spectacular setting. Our butler was very kind and helpful and did everying we asked. There was some noise from a neighbouring villa and he sorted that out for us immediately.
The small problems did not spoil our overall enjoyment of a wonderful honeymoon in Thailand - we will be back!
Our Story ..... The Sila Evason Way..... (August 2005)
We stayed at the Sila Evasons Hideaway Spa for 3 days and 2 nights. After Koh Samui and Sila Evason were selected, we started checking out the reviews. Upon reading the "not so favourable reviews", we got worried.
Namely, the centipede story, the mosquitoes as well as the lack of privacy of some pool villas. As we wanted a totally relaxed and private holiday, we made a few calls to the resort to check on these issues. Pleasantly surprised was the attentiveness of the reservations staff attending to a worried customer like me! We requested for a pool villa with a private frontage without other villas overlooking ours (as some didn't have private frontages). We were clearly informed by the Reservations Manager that she will note our request and when the allocation (based on availabilities) of the villas are done (24 hours) before the check-in date, we will be allocated a Pool Villa with Private Frontage if it's available.
Upon our arrival, we were left amazed by the beauty and the rustic feel of the resort. To be greeted with very warm and courteous staff was definitely welcoming. Every villa had a designated Butler and ours was most helpful, courteous and attentive. As soon as we were ferried to our villa in a buggy driven by our butler, we were given a full introduction to the facilities of the room (how to operate the air conditioner, DVD players, lightings, etc) as well as the dos and don'ts to avoid the mosquitoes. However, realistically speaking, it is still a tropical island so issues like mosquitoes are unavoidable. So the necessary item packed besides sun block was Mosquito repellant-Of course!!!. The room was well equipped with Mosquito coils to burn and also insect spray. Our bath was huge. It was amazing how we could have had all the windows surrounding the bath opened to look out to sea and to really absorb the serenity of our surroundings.
The setting of the bed was BEAUTIFUL, the view was astonishing and the day bed by the pool was private, serene and romantic. Not forgetting a remarkable experience to shower with birds chirping above us and also to be greeted by the Sila Evason's little friendly snail in our shower above the little stones on the ground......
Mosquitoes were apparent at night but it was because we forget to close the door to the shower. However, we were well taken care off as every night, house keeping came to spray the room, close all windows as well as put down the mosquito netting above our beds.
Coming back to the activities within the resort. Dinner...... Dining on the Rocks was an unbelievable experience. It was serene, quiet and all we had was each other in our world with peace and calmness from the ambience. Do not expect loud music or a band. If so, chose International Hotels instead. This was DIFFERENT!!! The food was fantastic and any special orders out of the menu were always welcome. We had requested 2 items out of the menu and both times, the waiter checked and the chef made it possible.
Breakfast and lunch was at Dining on the Hill. It was a restaurant built amongst natural Lemon Grass plants all over it's surrounding which gave a nice fragrance when the wind blew. What impressed us most was the quality of the food as well as the courteousness of staff that attended to each and every guest with warmth. Little children were seen carried around by the staff to be well placed into their raised chairs. Staff was seen playing with little kids while their parents were having their meals. What was amazing was the personal touch the staff here provided for guest like us.
Above all, the Spa was a great experience. We were well greeted by the Manageress as soon as we stepped in. She recommended us to try some massage packages and the atmosphere of the spa villas facing the sea was impressive. Not forgetting the skills of the therapist that were really good. They were pleasant, warm and skillful. The Spa manageress has done a good job with recommending us treatments to our needs as well as the availability of Life Reading (absolutely interesting).
Another little feature of the spa that will always bring smiles to my face when I think of it is, "The Swing". There are two swings hanging from the ceiling at the resort. One at the Spa and another at Drinks on the Hill (the bar). It was amazing to sit on the swing at the Spa after our treatment and just relax, chat and rejuvenate till sunset.
It was so romantic seeing the rain come in from the horizon towards us....... Just like a curtain slowly but calmly closing towards shore..... Just amazing. It was misty, it was windy, it was calm and collected. Most of the time that we were there, it was windy and the breeze was lovely. At nights, sitting on the Swing at Drinks on the Hill was just so relaxing. The breeze was lovely with a cold drink, chats and the night seemed as if the sky was our limit. We were both wishing that time will stop and the night would never end...
Every one of the staff we spoke to or attended to us were very warm and courteous. Our experience will never be forgotten, always cherished and treasured with Sila Evason. The key to having a good holiday at the Sila Evason, Koh Samui are :- (A) It's a lover's paradise (not for kids); (B) Be realistic to accept the concept of this resort which is rustic, back to basics and natural; (C) Be there with someone you truly love.
We had all of that and this made our experience ULTIMATE!!! To Sila Evason, thank you for a wonderful and unforgettable experience.
Still some problems..... Not five star service.
We stayed at the Sila Evason for 8 nights this month. We were apprehensive having read the reviews on this website!
We found the pool villa to be lovely - beautiful. The accomodation really was gorgeous and initial impressions of the resort good - the inifinity pool looks fab!
However, as our stay went on, cracks began to show - and they were all to do with service. I would agree with some of the comments on this website ie there is room for improvement and the resort may not be worth the money. The problem being that when you are staying and paying 5 star, you expect five star service and that is not what we received. At five star resorts we should not be having to phone housekeeping to remind them to make up the room! Other small poor service issues like this became irritating e.g. the lack of so called 'butler' service, the lack of ice being provided as promised, the inability to order some options from the room service menu, desperately trying to get service in the restaurants.
Further the lack of dining options becomes boring - there are only 2 restaurants, which we felt were nice, but again slightly over priced.
We also had problems with the noise from other villas - while this should have been a 'Hideaway' holiday - we came up against the noise of another Villa playing loud music for 2 days solid. Despite complaining repeatedly and inviting management to come and hear the music (they did - and agreed it was too loud) nothing was done about the music - the management seemed unable or unwilling to rectify the problem...... This was also the case with other issues we raised throughout the holiday.
Overall, we had a good time, and it is beautiful, but I'm not sure that we would return. For these prices we know some perfect five star hotels and resorts.
PS The whole 'butler' thing just doesn't work.....
The Marx Brothers Hotel
We stayed at the Evason in the first days of January 2005 - we had booked for 14 nights (pool villa) and left 10 days early - paying more to get into the Tongsai Bay (a real 5+ start resort). I was deeply disappointed and agree with the points made by other similarly disappointed guests - basically the facilities were just about 5 start (if you ignore the pitiful beach) but the rest was completely "Marx Brothers" - for well in excess of GBP 300 a night Evason should be ashamed. Below is the letter I sent to the GM the day after we left....we did get a 'phone call after we left, but nothing else.
Thank you for taking the time to stop by as we were leaving this morning. As promised, we have tried to lay out in a constructive fashion below why we left some ten days ahead of schedule. We were guests at the Evason from 8 January through today (in Villa 22).
As my wife mentioned. we travel a great deal for business and pleasure, and usually take two holidays at top end resorts every year â last year we holidayed first in Penang and then in Koh Samui (at the Tongsai), and also took two holidays in South Africa. We have high standards for both facilities and service, are quite prepared to pay for it, and equally prepared to ask for it when we donât get it. In sum, demanding (but we believe not unreasonably so for the types of resorts we favour) guests. We had originally planned to be in the Maldives at this time but, due to the disaster, we switched to the Evason as it appeared to offer the combination of tranquillity, opportunities to socialize, and top level service and facilities â the elements described in the resortâs excellent web site.
Our overall impression of the resort is that it is still very much in the settling in phase and that many of the service weaknesses reflect a lack of strong first level supervisors. The staff struck us as very friendly, willing, and eager to please but clearly still inexperienced and in need of continuous supervision to function effectively. On the positive side, the service in both the On the Rocks restaurant and the spa was excellent. On the other hand, some examples:
ï§Before arriving we were emailed a request to let the resort know our particular needs and how we wanted the min bar filled. On arrival, the mini bar had not been filled to specification (no ginger ale, no grapefruit juice, no blackcurrant juice) and, according to our butler, the request for a carton of low fat milk (we drink a lot of coffee) was ânot possibleâ â instead a glass of milk was delivered daily â neither enough nor exactly easy to pour - although one assumes it was itself poured from the âimpossibleâ carton. We had also requested a daily copy of the International Herald Tribune. This request was only fulfilled on the day we arrived (the previous dayâs paper was delivered), and then the morning of our departure. We also filled in the form left by the butler for âspecial requestsâ on arrival â it was picked up, but also seemed to have no effect.
ï§As far as we can recall, we only saw our butler on three occasions: on arrival, and then bumped into her twice next to the car rental station when we were leaving the resort for short trips on Sunday and Monday.
ïOur requests would have been filled immediately and without any problems by any reasonable quality hotel. Making a major selling point of the resortâs âpersonalisationâ of the villa for the guest just increases the negative reaction when even straightforward requests either canât or wonât be met. Guests at this level of resort expect to have to ask only once.
ïThe âpersonalized butlerâ service completely failed. It would have seemed appropriate that as soon as it became apparent that we were having problems the butler would have been checking on us regularly to see if the problems had been solved.
ï§In the âOn the Hillâ restaurant the evening of 9 January. When we arrived at about 9 p.m. the staff were (literally) running in circles, apparently unable to organize themselves to cope with a large group â we believe Russian - having dinner. It took close to 10 minutes for someone to greet us at the main entrance to the restaurant, and the request for the sea view table we had reserved earlier in the day was met with blank incomprehension. Instead we were shown to a table which had not been either cleaned or reset after the previous guests. The waiter looked completely panicked and literally pulled the two guitarists to our table â he seemed to be desperately looking to distract us. In addition, on 8 January, we had also reserved a table in advance â the same blank look and a table in the center of the dining area. Seating choice in this restaurant seems to be purely first come first served, which seems a bit odd for a luxury resort.
ïThe On the Hill restaurant is both large and at times busy: at least one good supervisor is needed at meal times (and when busy, possibly two given the way the restaurant has been designed with two widely separated sections)
ïA reservations book would seem to be a very basic necessity â particularly as the resort is asking the guests to make reservations. âReservedâ signs for tables might help staff to identify where guests should be seated.
ï§On 8 January, when I began to fill the bath the water first ran black and, subsequently, delivered a centipede into the bathtub. The following sequence of events took place:
o7.55 p.m. I called guest relations to ask for the duty manager to come to the room. The response: âHeâll be there in 5 minutesâ
o8.20 p.m. no one had arrived, so my wife called guest relations again. The response: âsomeone will be there right awayâ
o8.25 p.m. A maintenance man arrived, saw the centipede floating in the bathtub, and rushed off.
o8.30 p.m. we left to go to dinner.
oAbout 9.15 p.m. Ms. xxxx (? â I believe the spa manager, who was apparently the duty manager that evening) came up to our table looking for another guest (i.e. she found us by accident). She asked us if everything was alright, so we mentioned the above sequence of events. She said she had been to the villa and that she would go back to make sure the problem would be dealt with. She was kind enough to âcompâ the bottle of wine we were drinking with dinner.
oAbout 9.45 p.m. we finished dinner, and signed the bill (including being charged for the âcomplimentaryâ wine).
oOn returning to the villa about 10.45 p.m. the bath had been emptied and cleaned but turndown had failed to empty the ashtrays or clean the used coffee cups and used towels had not been replaced. There was a message from Ms. Halence indicating that further work on the bath would have to be done in the morning and that she would check also on it in the morning.
oFortunately â as my wife is petrified of reptiles - I turned back the covers on the bed and found the toy lizard hidden underneath. In dim light I wasnât sure if it was real so flipped it onto the floor (after the centipedeâ¦.).
oBy late the following morning no one had contacted us, so I went to the front desk to ask for the duty manager to find out what the problem with the bath water was. I spoke with Mr. xxxxx, and also mentioned the problems with the turndown service and that the villa seemed to need a thorough cleaning. He promised to follow up and let me know the result.
oLater in the day it was apparent that the villa had been given a good cleaning, lots of towels had been put out, and extra ashtrays put into the villa. In the afternoon Mr. xxxx called to let us know that the problem had been dealt with and that the villa would be cleaned twice a day. He was kind enough to âcompâ a previously scheduled massage at the spa (and this time there was indeed no charge when I left the spa after the massage).
oOn the 10th the water again ran black â we didnât bother to report this as we had already decided to leave. The villa was not cleaned until some time after 1.30 p.m. (the âawakeâ sign had been out since 10.30 a.m.).
oOn the 11th the water again ran black â we hope you had an opportunity to see this after we left. (My amateur conclusion is that there is a leak in the piping at a bend below ground level where sediment builds up during the day and then is flushed out in a burst as soon as the bath tap is turned on in the evening). The villa was not cleaned until some time after 2 p.m. Turn down service again forgot to empty the ashtrays.
ï§When we checked out I first called at 11.25 a.m. to get the luggage picked up and then had to call again at 11.45 a.m. to finally get some action â we passed the bell boy on the way to reception at 11.50 a.m.
ïThis comedy of errors seemed an apt symbol for the vaguely chaotic atmosphere in the resort â for a guest, having to constantly âescalate to managementâ in order to get results is extremely stressful (we go on holiday to get away from confrontations not to have them).
ïWe didnât even consider using the butler to address these problems â someone who doesnât have the authority to organize a carton of milk seemed an unlikely candidate to deal with this. The fact that it took Mr. Van Sleeuwenâs intervention to get real attention seems to highlight the lack of strong first level supervisors to follow through â but even the actions he took started to fall apart by the next day.
ïOne minor suggestion might be to ensure that only the resortâs best English speakers are assigned to customer relations â the initial response might have been better if the person we spoke with understood what the problem was.
ïGiving all the resortâs staff (including the managers) name tags would be a small but useful improvement â given the difficulties in getting Thai names right it is hard to either recognize excellent service or to identify the person responsible for resolving a problem.
The food quality of both restaurants is absolutely first class â we particularly liked the innovative and interesting cuisine offered at the On the Rocks restaurant and the Thai/Asian dishes offered at On the Hill (and also an absolutely world class hamburger). The wines offered are also outstanding. The pricing on mini bar items (even if the items are not what you asked for) is very attractive â perhaps the only time in 20 years I have been able to say that a mini bar offered good value.
ï§The seating in the On the Hill restaurant is uncomfortable â chairs donât fit under the two person tables to accommodate guests of different heights (the whole resort seems to have been designed for giants), while the bench seating in the On the Rocks restaurant is so badly designed it is almost ludicrous.
ïProviding some information on the daily offerings of the restaurants would be helpful (if you donât physically visit the restaurant you wonât find out) â perhaps a daily activities and offerings sheet delivered to each villa first thing in the morning (most resorts seem to do this). The butlers also need to be informed that On the Rocks now closes on Wednesdays not Tuesdays.
ïSome minor points: the waiters need to be trained not to remove one dinerâs plate before the other diner has finished eating (On the Hill); deep ashtrays should be substituted for the present ones â given the constant breeze ash simply blows out of the trays onto the dinerâs food (or onto the restaurant floor, after this has happened once); ashtrays should also be changed regularly.
The villa (22), like other parts of the resort, seemed a victim of form over function â it looked good but had serious flaws:
oThe bathtub (one of the highlights of the villa according to the web site) is a disaster. In order to put the plug in the guest has to get into the empty bath (why bother to clean it first?), kneel, and then bend over to reach into the dark hole and feel about â never recommended in the tropics - until the plug can be successfully inserted into the drain hole. To drain, you again have to put your hand into this hole to find and remove the plug. Altogether an unpleasant experience.
oThere is no privacy at all in the villa pool area (my wife described it as like having a âpool in a parking lotâ). Our pool area was exposed to the large numbers of people walking along the main path and going to and fro from the villas below us. Walking around the resort, this seemed to be also the case for quite a number of villas.
oNo bed side tables.
oNowhere to sit and watch the TV.
oLack of electrical outlets â effectively only one (on the desk).
oThere should be a regular outlet next to the sinks where lady guests can plug in a hair dryer.
ïSuggestions: (a) if you are marketing âprivacy and seclusionâ you should provide it. The pool area in our villa could be effectively screened by adding simple bamboo drop blinds along two sides of the sala; (b) trimming the plants directly in front of the pool would provide a good sea view; (c) the bathtub needs a standard opening/closing mechanism added (given that there is already an overflow outlet above the main drain, this shouldnât be a major plumbing exercise); (d) add a small chaise lounge along the side of the bedroom banister and at least one small bed side table; and, (e) provide a multiple outlet adapter to increase the number of outlets on the desk top.
ï§While the pool is spectacularly beautiful the very limited amount of seating/loungers â is a major problem. Despite mostly having villa pools guests want to spend time at the main pool (especially given that the beach area is tiny and quite hard to access) â at best the pool area is a âzooâ due to the crush and at worst, you cannot get seating. Serious thought needs to be given to how the lounging area can be expanded and the three star crush reduced â we donât think guests pay what the Evason charges to have to get up early in the morning and âclaimâ a pool seat!
ï§The resort seems like one large safety hazard â large numbers of dimly lit steps, and ârail tieâ steps which are rough and uneven (i.e. almost designed to catch a heel). Mariana (who is neither old nor infirm) slipped badly three times. Brighter and more frequent lighting would go a long way towards eliminating some of these hazards.
ï§The resort seemed to be infested with biting insects (we were both bitten extensively), and the insects seem to be largely indifferent to old style mosquito coils provided. Given the need to be ecologically sensitive, it might be worth taking a look at some of the alternatives (the Mutiaria in Penang, for example, uses machines â I believe ultrasonic - which provide an extremely effective âzone defenceâ for the outdoor areas).
Why did we decide to leave? In sum, because after two days we had lost confidence in the service and had no desire to spend the remainder of our holiday having to talk to management to get problems fixed. We would also say that we were surprised by the lack of follow through from mid-management. Assuming that relatively high income luxury travellers are the Evasonâs target market, management should both react both very quickly and make every effort to ensure that a problem situation with a customer is ârecoveredâ and that the customer is made to feel that management really cares by continuous follow up.
As we said this morning, we would be happy to further discuss any of the above points with either you or your managers while we are on Koh Samui.
Fabulous location and hotel
We stayed here for 8 nights in May 2005 and were delighted by this fabulous hotel.
Alot of the reviews I had read below before going made me worry about a variety of things re this hotel. I am pleased to report that we saw no evidence of a mosquito problem and the service & food was superb. Especially 'the restaurant on the rocks' which was really top notch.
The style of this hotel is really elegant but do not expect air conditioned bathrooms and city style, 5 star, chain hotel luxury. But that is exactly the point. This hotel is called a 'hideaway' for a reason. Anyone moaning about gaps in the wood work etc has entirely missed the whole point of this hotel. It is definitely 5 star luxury but with a 'natural twist' and provides one of the most relaxing holidays I have ever had.
We had a pool villa on the sunrise side and had the sun somewhere on our balcony area until 4pm. However we were actually happy to have the shade as it was so hot. The room itself was beautiful and being able to lie in bed and look at the amazing view will stay with me for many a year to come.
I agree this hotel is not for children. I cannot imagine why anyone would risk it with the way the rooms/pool areas are designed. You'd spend you're whole time worrying where the children were.
We have stayed at a lot of amazing hotels including The Datai in Langkawi, The Oberio in Bali and Le Prince Maurice in Mauritius. This is on par with them all.
Last time we came to Ko Smaui we stayed in the Tongsai Bay in a grand villa and thought that was wonderful. We actually returned there for dinner to see if it was still as nice and we thought that still looked lovely too. The main difference is the Tongsai is a resort style hotel; albeit a luxury one. Sila Evason is not resort style, we found the peace and quiet charming and the delightful, helpful staff just made the experience even more enjoyable.
We will definitely return here in the not too distant future.
My husband and I and a couple of friends stayed at the Evason for 10 days, arriving on 10 February. The resort is beautiful in a very rustic sort of way, all the staff were very attentive - especially our butler, Gigg, who worked very hard for us and made our holiday that bit more special. We didn't have a pool villa but were glad we hadn't paid the extra for one as the infinity pool was just so spectacular. We didn't have any problems whatsoever with mosquitoes. We did use insect repellant and lit all the coils, etc. every night. We even spent several evenings down on our deck, playing cards with a few drinks and then having a late dinner delivered - no mosquitoes to be seen.
The location of our villa - nos. 39 & 40 - with unobstructed views over the small bay.
The villa itself - just lovely.
The garden showers.
The infinity pool (see photo), with fluffy towels, iced water served all the time, frozen fruit juice sticks and all the other little luxuries.
The breakfasts - although the fly problem was still apparent, the staff were doing something about it. We loved selecting our fruit and having it hand carved and brought to your table (see photo).
The management cocktail party every evening at around 5.30pm. Watching the sunset, sipping a delicious cocktail - perfect.
The large swing seat in the bar.
The food - we ate several times at the resort and thought it was delicious, though quite expensive when compared to local restaurants.
The food we had "in villa" was also delicious and much better value for money.
The local restaurants especially Poppies and Preggo.
Gigg, our butler who organised everything for us with a cheerful smile. (see photo).
All the staff - they were so polite and cheerful.
The spa - we tried the thai massage in one of the outdoor salas and thought it was wonderful, though again quite expensive compared with local prices.
The cost of the wine - extortionate
The screaming young children of three families at the resort who obviously decided they were quite happy to inflict their noisy, obnoxious children on other holiday makers trying to have a peaceful holiday - the resort is clearly not for families. Thankfully after the first 4 days the resort quietened down when these families left.
Some suspect slicks of polution in the sea which were evident for most of our stay.
Would we go back? Probably not unless they made it a couples resort. The cost of the resort and the description would lead you to believe that it would be an adult only resort and we were disappointed to be bothered with noisy children - all morning at the infinity pool (although management did put a sign up suggesting children should be kept under control) and then trying to have a quiet drink in the evening and having them charging backwards and forwards through the bar - exclusive resort and noisy children don't mix.
Had a fantastic week at the Sila Evason
I was shocked to read the long and clearly very disappointed review on the Sila Evason in Samui. We stayed there for a week around the 10th January 2005 in a pool villa and had a truely amazing week.
Firstly, the villa itself was stunning. Very spacious, beautifully decorated and with breathtaking views. Only negative comment was the quality of the room speakers should have been much better bearing in mind the quality of the room. The service was excellent, very attentitive, extremely friendly and was one of the things that we remember most from the trip. We totally agree about the comments on Andy the Acitivities Manager as he was great and thought about absolutely everything on our day trip to a nearby 'desert' island. The food was superb, great variety and the cocktails at the bar Drinks on the Hill were particularly good.
I do agree with the mosquito issue though. We had the porch by the pool fogged and went through many cans of spray but didn't quite manage to keep them at bay and were subsequently bitten badly. The resort does acknowledge that they have an issue with the mosquitoes and the bamboo all around the pool areas and resort generally is clearly a bit of a mozzy breeding ground. However, it is good that they are taking further steps to address it.
The communal pool is really fabulous and the service at the pool quick and very friendly. Sipping a bellini watching the sun setting over the infinity pool is very very nice!
All in all this hotel was the highlight of our stay (which had included some excellent places, The Oriental in Bangkok and Four Seasons in Chiang Mai) and would recommend it to anyone looking for a totally chilled out stay.
Great Experience with the Evason
Just returned from the Evason.
We stayed at the Evason based on a friend's recommendation, and were extremely happy with it. We have stayed at five star resorts before, and this resort is up there, especially for Ko Samui. I am glad that I did not rely on the previous posts which seem to complain a little too much and miss the point of this place.
The resort is beautiful with spectacular views. Our pool villa was on the sunrise side which overlooked a bay below as well as the rest of the gulf. The villa itself was very stylish. We did have a good deal of privacy while out on our deck, but it is true though that some villas offer more privacy than others. If you are not willing to pay up for a pool villa I would not recommend staying at the Evason. If you stay in a hideaway villa with no pool, you will just be upset at yourself. It does get hot during the day and a private pool is a must.
The nice thing about the Evason though is that even if the resort is full, you really do not notice it. You also do not have the problem of other resorts stacked up around you. The beach is shared with one smaller resort, but it is a big beach that has no public access. There is a staff on the beach that provided nice beach chairs/umbrellas, as well as bar/food service. You can also swim at the beach and there was no garbage.
The view from the main pool overlooks the gulf as well as one close island and several of the other larger islands. The main pool is an infinity pool, but what makes the view great is that you are a few hundred feet above sea level looking out across the gulf with absolutely no obstructions. Infinity pools do not get any better than this.
The hotel staff's English was good and bad, but remember that this is Ko Samui not Phuket. Whether four star or five star, one should not expect Thai's to understand conversational English about "Vegan Menus" and "lactose intolerance". I must say that after now having been to Ko Samui, I laughed pretty hard when I re-read these previous posts.
The service was very good at the restaurants, pool, and beach. Dining on the Rocks is spectacular. The view is absolutely stunning and they have multiple decks set-up so that tables are spread out for privacy without any obstruction of the view.
I do agree with a previous post that the Butler program needs to be improved upon. We did not quite understand the Evason's butler program. We ended up calling the restaurants, activities desks, etc, directly as opposed to going through our butler. Outside of a few initial requests we really did not have any use for her.
The service in our villa was great. They cleaned as well as serviced the pool area twice a day. Once in the morning and again at the evening bed turndown.
The mosquitoes were not as bad as the previous posts. This may be new, but they were fogging in the early evening and it seems to have helped. We did have a mosquito net above our bed, but really only used it when we kept our windows open.
We did also stay at the Pansea which is now Orient Express. The Evason blows this place away. We also drove through Chaweng beach and had dinner their one night. Honestly, I do not know why anyone would want to stay down there. Chaweng is extremely dirty and crowded. The place is clearly overbuilt and you definitely don't want to be walking around there when it rains. If you are American, and are considering staying in Chaweng beach, save the hassle and go to Cancun. It's the same thing.
In the end, the Evason is 5 star resort for Ko Samui, and would recommend it to anyone looking for a top-tier resort.
Not worth the money!
We recently spent nine nights at this resort and were expecting it to be wonderful, but were somewhat disapointed!
Before we left everything looked great we were sent a questionnaire asking our preference on various amenities and would we prefer a sunset or sunrise villa, we asked for a sunset.
We arrived at night and were shown to our villa, and everything looked fine, but in the morning we awoke to a glorious sunrise, which meant the form was a waste of time. We mentioned this and were moved to a sunset room, although we had to wait for other villa's to be cleaned, also we had to see two villas as the first was very exposed, this was very annoying especially as the resort was only 50% full and it meant wasting our first day. Also be warned if you choose a villa on the sunrise side your private pool is useless by about 1pm as you are completely in the shade! and as another reviewer mentioned some of the villas are very exposed and offer little privacy.
The resort itself was beautifull and the staff very friendly but they did not seem to know what they were doing, examples of this were food not being colllected from rooms, maids arriving at 2pm, tables in reastaurant not being set correctly, amenities in rooms not being replaced, ice in room not replenished, mini bar no being filled the list could go on. These all seem petty but add them up and they just be come annoying. Things were done when you asked but as we explained to Eric the manager who we eventually met on day 6, you should not need to in this standard of hotel. My recomendation is they all need to spend some time training in a real 5*+ hotel, and may be then they will understand the difference.
One final warning, as previoius reviewer mentioned the whole resort is overrun by mosquitos, and thanks to the open style bathroom and poor workmanship in villas (gaps round window and doors) you are not even safe in your villa, epxect at least 6 bites a day and there is no avoiding it.
All in all the resort could be so much bettter but at the moment it is not worth the money!
Fantastic Room, Less than Fantastic Service
(I would have rated this resort 3 1/2 stars if I had the choice). I felt compelled to write a review after reading the previouly-posted report, as I would not want others to be completely turned off by one negative review. We stayed at the Sila Evason in January of 2005. In short, we felt that our room (a pool villa) was spectacular, but that the service left something to be desired. Because we happen not to care much about service issues (and would, for example, simply laugh and shake our heads when having problems with our food order), we had an enjoyable stay overall - the beauty of the room and the surroundings definitely outweighed the other issues. Those who place a lot of emphasis on hotel services may feel differently. I would note that, although we felt that we had a decent amount of privacy in our room, we did comment while we were walking around the resort that a lot of the rooms seemed to be much less private. Room selection, therefore, appears to be important. We were not particularly impressed with the food (and were bothered by the flies swarming over the breakfast buffet), and did note much more of a mosquito problem than at the other hotel we stayed at Koh Samui. That being said, the rooms are absolutely beautiful and have stunning views, and that factor alone caused us to have a fabulous stay.
TripAdvisor Reviews Six Senses Samui Bophut
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