Sir Thomas Hotel
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Historical Traveler Reviews Sir Thomas Hotel Liverpool
Located in a noisy, busy street - can you sleep through it?
We looked forward to our trip to the Sir Thomas - having read a rave review in The Times. Parking is NCP one block away. The room was comfortable enough - though the decor gives the impression of a re-vamp. It was quickly obvious that our room, located at the front of the hotel, was going to be subject to noisy traffic. Situated directly above traffic lights we listened to buses, cars and all other transport stopping. starting and revving away as the lights changed. Sleep was only possible when the traffic finally died down until it began again as people started their day. Leaving the window open would have been impossible and so we suffered a stuffy, sweltering, noisy night. That said, we enjoyed a good breakfast but suffered from lack of sleep all the following day. Very central location but think seriously about noise levels - when I asked if there were any quieter rooms I was told that I 'was in a busy city'.
Impressed by the manager
Myself and some friends recently stayed in this hotel. Its true that there was a delay in checking into the rooms, and yes there were two rooms with double beds. (ref. earlier review by Dublin member) I spoke with the manager who listened to my story and quickly made amends for the situation. We ended up having a great weekend, the staff were great to us. All were polite courteous and entertaining. A special word of thanks to Andy Mogan, the assistant manager. He was on the ball straight away. Fair play to him. The hotel is in a great location and we'll definitely be going back there.
First time experience
Arrived at reception and checked in smoothly. Allocated room 215 at side of hotel. Room ok but not worth the money we had paid. we decided to unpack and go for a walk and then come back to change for the evening. On arriving back at reception we asked for the key to be told that 215 was not our room. We were then asked if our case was silver and black, which it was, and we were then told they had it behind reception along with our clothes on hangers. The whole situation and the way it was handled was bizarre.
The duty manager then became involved and led us to an identical room
(but probably more noisy) at the fron t of the hotel. Prior to this we made another visit with him to 215 to check through drawers to ensure all our belongings had been packed ( even though the new occupants had also unpacked their belongings). As compensation they gave us the room f.o.c. which was a decent gesture but having stayed at hundreds of hotels around the world this was definitely a first.
On thepositive side hotels has a nice bar and restaurant and is in a good position for nightlife. we still enjoyed the weekend.
Ughhhhh what an experience ......waited 9 hours for our rooms to be ready
Im appauled and like the review two or three down I have written a letter of complaint in to the manager of the hotel.
I cannot sum up how dissapointed I was in this hotel, and it does come down to the quality of all services, when we arrived first you get this feeling of WOW, the bar and reception are modern and warm, then you walk out to the lift that almost feels like it is going to free fall when you walk into it.
The rooms are horrible, cheap and nasty, the matress is horrible, one pillow each, carpet is old and worn , the actual matress is smaller than the bed, no wadrobes just cheap wood made to look like a holding area for clothes.
the bathrooms are institutional looking, .. Im sure you are getting the picture, so then you go down to the bar and have to wait 25mins for a drink !!! .. the waitresses are sweet and polite but take 25 mins to bring a drink to you from a bar that is not even slightly full.
So we just say what the hell dont spoil our weekend lets go out and enjoy the night.. had an excellent night in liverpool... woke up didn't bother with the breakfast as we slept through it, not sure why breakfast has to stop at ten in hotels when people are on hoilday !!!!!!!
then we had other members of our family arriving in.... this is what really got my goat !!! they arrived at the hotel at 11.00am on the saturday and were told the room was not ready ... to come back at two ..this is fine as it was early ... they eventually did not get into their rooms till half past seven that evening and when they got up there, they had been allocated 2 rooms with two double beds for 4 grown men .... they went back down explained this and all they could offer them was camp beds.... im sorry this is not acceptable, I forgot to metion after hours of them walking out and in to find out if the rooms were ready and every time the answer was ten minutes, resulting in us being extremley annoyed the offered two free rooms for them at another date. Im sorry who in there right mind would want to stay there again !!!!
its a pharse and this hotel needs to be criticised if it is to charge these prices and have customers feeling like this ....its not a hotel .. you would get better facilities and service in a motel at a quarter of the price ....
Im still livid that I have wasted a significant amount of money on a dump !!!
Stay way .......
A truly appalling hotel on virtually every level. As with so many bad experiences, this one is caused by overpromising and then under delivering. The hotel pitches itself as a rarified boutique a la Malamaison or Hotel du Vin, offering highly selective photos as evidence for this. The reality could not be more different. Our rooms were dirty, noisy and draughty, with stained walls, mould in the bathrooms, matresses that could easily double as trampolines, empty soap dispensers and rotting window frames. When we asked for an iron, we had to wait 50 minutes whilst they attempted to find one - a task which eventually proved beyond the staff of the Sir Thomas. The breakfast and the attitude of the staff, whilst not on the appalling level of so many other elements, were mediocre. For the money, shocking.
Budget hotel at Boutique prices
The hotel is exactly what one might expect from a budget hotel with your typical stained and dented walls (with that particularly special rendering on the ceiling that you find in budget places), springy overused mattresses, cheap and heavily worn B&Q bathroom suite, industrial carpet with gum stains, economy 12" TV set, economy soap (which was empty in both our rooms), impersonal service of a mediocre level talent (without any of the little charms you find in your higher end hotels), full english prepared, not cooked (powdered eggs, your cheap supermarket off the shelf bread, etc) etc.
This would all be fine if they were charging and competing with budget end hotel and you knew exactly what to expect. Instead, they are charging Malmaison rates and putting a mask over their tired, budget hotel by introducing a few cheap visual elements for photo purposes that give an 'appearance' of boutique. They have taken a very close close-up of the bed in the dark, showing you a piece of furniture (not a room) that looks 'trendy', which in reality is a very cheap set of kit from the 'contemporary' line at your cheapest furniture shop.
It is deception at its greatest.
Very let down & dissappointed
After looking on internet for hotels and restaurants in liverpool i decided to book for the night at the sir thomas hotel. Photo's of room & restaurant looked beautiful, my decision was made, this was the ideal place for a romantic evening! Staff on reception were friendly & polite. Upto the room we went only to be let down by how basic the room was compared to pictures on websites. To me it looked like a travel inn only my wallet didnt feel the same as it would be paying for a travel inn!!! I must admit the meal was excellent! But the standard of the room did spoil our night as it was nowhere near as cosy & romantic as i thought it would be to celebrate our engagement!! I feel i was mislead & i am currently waiting to hear from the hotel manager ( 5 days later )
Loved the Sir Thomas Hotel
Wonderful hotel. Very clean and modern. I believe it recently underwent a renovation and I don't think you will be disappointed staying here. The staff were extremely helpful and very pleasant. Breakfast was included in the price of the room and was great. The location is excellent, very near the Cavern Walks which is what we were interested in. Our two nights stay couldn't have been better. I highly recommend it. And the cost was very reasonable, 70GBP per night for a double. Also, I recommend the Grapes Pub on Matthew Street for food, especially lunch. We kept going back, excellent pub.
Fabulous Hotel, superb service/staff, ideal location and excellent restaurant (made better as we were seated on the table next to a well known Liverpool Celeb!!). Would definately recomend it to anyone visiting Liverpool and want a quality hotel in the city centre.
Hotel manager of the year (NOT!!!!!)
Stayed here for two nights this weekend (30/6-). Children away so looking forward to some R and R. Booked over the phone at 4pm. Got to hotel at 7pm. Receptionist was great, gave us room key and off we went. The room was dark but seemed ok except for the large dismantled bed in the corner!! Called reception (by guesswork as no hotel info pack in rm). Moved to another room. Dirty ripped cover on base of mattress, dirty net curtains hiding original but filthy windows. Dusty unhoovered with nasty looking marks on chair. Again receptionist was lovely, very apologetic and offered to show us another 2 rooms. Went to reception with her to get keys. Manager was on desk. No acknowledgement of us or the fact that we were having problems finding a clean room in his hotel. Muttered to receptionist to try 202/6 and off we went. 202 had a minute shower and again was dusty and drab. 206 was ok. By this time it was 8pm, we were tired and hungry and did not relish the thought of trying to find another reasonably priced hotel. Receptionist apologised and assured us that the manager would be up to see us and offer some sort of reduction. He never appeared but she came back with the offer of £10 reduction per night and free drinks in bar. We accepted but made it clear that we would have liked to see the manager. Phoned down and made this point to him with no response other than 'ok, thanks for that'. It is worth mentioning that we only ever saw one other guest until Sat morning.
Stay overall was fine. Breakfast was good. Jodie on reception is lovely but the manager could definately do with some lessons on managerial skills. The hotel is to undergo some refurbishment but this doesnt, we feel, excuse the state of rms or attitude of management.
Look elsewhere first. Liverpool is a fantastic place and you dont want it spoiled by a less than adequate hotel
TripAdvisor Reviews Sir Thomas Hotel Liverpool
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