Sir Stamford at Circular Quay Hotel Sydney
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Historical Traveler Reviews Sir Stamford at Circular Quay Hotel Sydney
Great hotel but lousy management and policies
First, the good parts. The room were massive, they provided nice Bulgari toileteries, its a great location for Circular Quay and the concierge service was incredible friendly and efficient.
We stayed for 4 nights over the New Year periods paying premium rates in advance as required so you do expect a certain level of service. What we found strange with the hotel was their policies which they did not bother to tell any of their guests about in advance. Firstly, apart from New Year's Eve (when they charged a premium price understandably), the restaurant was closed for dinner around the New Year period. Did they bother to tell guest when checking in or when taking payment in advance? No. On New Year day, a Saturday night, the bar shut at 10 pm. Its a liciencing issue said the management. If so, why were all the bars outside the hotel open? It can only be due to the fact the management did not want pay staff extra to work that night or for the cost of the longer licience. Did they tell the guest in advance? No. And did they bother to replenish the mini bar that day? No. On the other hand, the bar staff were running around like headless chickens on New Year's Eve eveing given the number of guests in the bar. Top marks for effort by the bar staff.
The customer facing staff are friendly but the management look at guest as a mere inconvinience. Although not rude when receiving complaints, they just do not know how to try to correct things on the spot. Our main concern is that the management may not always be willing to pay for sufficient staff to service their guests.
We will not consider returning during weekends or holidays again.
Nice location but..........
My wife and I stayed at The Sir Stamford at Circular Quay for ten days in late August 2004. The hotel is in a good location, handy to all immenities. The room size was more than adequate and the room service was also acceptable. We only ate once in the restaurant and found it to be excessively expensive for what you received. The main floor sitting room with a fire place always smelled of smoke. It is unfortunate that the fireplace was never lit during the time that we were there. While the laundry was expensive, my biggest complaint with this hotel, and the reason that we will not return to it, is the attitude of the staff. The attitude of "it's not my job" permeats the front end staff from reception to conscierge and bellman. Customer service is not at the top of their list of priorities.
Great hotel with superior service
Loved the Sir Stamford! Great location (a couple of steps from Circular Quay) and beautiful old building.
Service was great and the marble bathroom was gargantuan; larger than most of the hotel rooms we stayed in.
This is an old-style property, so if you want something avant garde and modern this probably isn't your place.
However, we'd be back in a moment.
One we return to regularly !!
We're regular visitors to Sydney, usually staying one or two nights when we go to town. Having now stayed at most of the luxury hotels in town this is the one which we have settled on as our regular. We have stayed here about 6 times now.
If this is your first time in Sydney and you want the full-on harbour view experience then there are more spectacular hotels like the Shangri La, Four Seasons, and of course the Park Hyatt in the Rocks, but for a comfortable, civilized, low-key but high quality luxurious break the Sir Stamford has to be the choice.
The staff are quietly friendly (we've never experienced the snootiness referred to in another review and we have kids of 10, 7 and 3 who travel with us) and very efficient. The rooms are generously sized for Sydney hotels and are furnished well in a traditional style. In winter and on cool nights through the year the open fireplaces are a delight. The Bar in the hotel is just like a traditional English country house bar. If you want to experience modern Australia just go down to Circular Quay below and you'll find other wonderful modern bars there.
The location right on East Circular Quay, a few steps from the Opera House is terrific. Macquarie St is delightful and the walk from the hotel to Hyde Park takes you past most of the important municipal buildings in the city. You can spend a worthwhile few days just visiting all of these (we have). If you have a family and want to swim then the hotel pool is nothing special, but the nearby Cook and Phillip pool by Hyde Park (a short walk or even shorter taxi ride away) is a better bet anyway, far better than any hotel pool in a city.
The hotel restaurant is reasonable but with so many outstanding restaurants so close why would you bother except for breakfast which we've always found quite decent.
We'd highly recommend the hotel as a place to stay for discerning guests for whom views and pools aren't a priority. If you look for cosy boutique hotels in major cities then this fits the bill.
Amazing Hotel - Fully recommend
I have just had the good fortune to stay at the Sir Stamford at Circular Quay, Sydney on an R&R trip. The hotel was recommended to me by a colleague who has also stayed.
I travelled with my wife and 2 kids, and we were treated like royalty.
From the moment we checked in the service was top shelf.
We were escorted to our room, and on the way up, the portere explained the features of the hotel.
Rooms were over large (for a standard room) compared to other city hotels i have stayed in, the food was good and service throughout great.
There was even a open log fire place in the lobby, which made the atmosphere cozy.
We also had the good fortune to meet the General Manager who makes a point of spending time in the lobby to meet guests.
All up, this was the best hotel experience i have encountered in many years of travel
Out of this world!!
We had the opportunity to stay at this magnificant hotel for 1 night when we attended Jazz in the Domain (free annual Jazz event with over 80,000 spectators. After our car was valet parked we checked in, and to our delight we were upgraded to a suite - and what a suite it was... Bose stereo, full lounge, dressing room, twin sink marble bathroom, walk in robe, massive bedroom, balcony, coat racks, complimentry shoe shine by the porters... the suite was large enough that we could have comfortably moved in!! WOW! Bvulgari amenities too. The only let down was the buffet breakfast, not too fresh (but that could have been because we arrived at 10:00am (finish time), due to an evening of overindulgence! The hotel is ideally located too, a short walk to Circular Quay, Opera house etc and walking distance to everything else too. I HIGHLY recommend this hotel for something special
Mutton dressed up as Lamb
Do not stay in this hotel if you have children. The attitude of the staff towards small ones is frigid. We visited in December 2002 for 5 days with our 6 year old son who is one of life's natural blonde charmers. He could not raise a smile from the staff and when he greeted them with a sweet "good morning", he was ignored. It pained them to address a child guest. The hotel rooms are done out in faux french style, lots of pale blue brocade on the walls, curtains etc...which is not everyone's idea of good taste. Certainly this hotel is not 'smart' or 'cool', particularly as it often sells its rooms at bucket-shop rate and we saw some guests arriving in thongs and string vests and carrying an esky full of supplies so that they would not have to order room service! (we overheard them say this in the pool later) - Do you really want to share the swimming pool with such folk, if you are paying twice what they are?
The pool incidentally, is small, old-fashioned, boring and in an incredibly confined space on the roof with ugly city-skyscapers looking down on you. Completely charmless place to 'relax' or try to 'unwind'. Also, forget the idea of thinking its nice to have a balcony, you cant open the doors for more than 60 seconds as the traffic screams past 24 hours. You are right above the cahill expressway!
The restaurant is dim and depressing in mock-Victoriana style with sour staff.
The reception staff could not speak English clearly enough to be understood with ease and we were one hour late checking out, so the Japanese girl at reception tried to charge us for half a day extra. This, without having rung us in our room to request we come downstairs to check out. She insisted and insisted and was quite rude, we eventually had to try and locate some kind of superior and explain why we were late. It was a thoroughly unpleasant way to end our stay in Sydney, and all the upset was really awful for our 6 year old to witness.
This hotel would only suit easily impressed salespeople on their first business trip to Sydney or retired American tourists, as it would remind them of hotels back home in Chicago.
Old fashioned luxury in Sydney
I recently spent two weeks at the Sir Stamford, Circular Quay whilst on a business trip. It is aimed at the business/luxury market and my personal experience was overall very good, unlike some of the reviews on this site I have read. The rooms are akin to a stately home, furnished with chintz, chandeliers and marble bathrooms. Public areas are decked with antique furniture and paintings. This style of hotel can have an air of upper class snobbery, but I certainly did not experience that.
I only used the restaurant once for Breakfast, that was average for an above average price. Room service meals however were excellent and reasonably priced. Laundry is ridiculously expensive but telephone calls are cheap. I guess if you need to watch your pennies, don't stay here, if you can flash your cash, indulge and enjoy!
The hotel was amazing, great location and great service but the staff were so so rude! We got a special deal 4 nights for the price of , we received confirmationof this by email but our whole stay was spent confirming this as they were intent on making us sign a slip confirming the price which was $200AUS mor than had been agreed at no point did they apologise. Room service was good after explaining the order twice to a person that didn't understand English. All in all a great place as long as you don't bump into any members of the reception staff as you won't be greeted with a smile!
If you want rude service this is your hotel...
Well I stayed here several years ago, and it was ok. Went back a few weeks ago and it was terrible. It was like staying at a 3 star average hotel. Rude front desk service, then got a room the size of a matchbox and called the manager who also did not care at all. All around they could care less about their customers, and so I checked out and went to another hotel (Four Seasons which was ok, but defiantely better than Sir Stamford.) The entire staff needs to go through customer service training...stay clear of this hotel.
TripAdvisor Reviews Sir Stamford at Circular Quay Hotel Sydney
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