Shular Inn Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Shular Inn Hotel Pigeon Forge
We just got back from staying at the Shular Inn. We took a group of over 50 people. My advice to the owner of the Shular Inn would be, next year, don't agree to be a host hotel for Winterfest if you don't want to deal with the extra people. All of the staff was extremely rude from the moment we checked in. Yes, we had about 45 teens with us, but before they even knew anything about our group we were treated very rudely. Hopefully we will not be staying there again next year. My family takes numerous trips to Pigeon Forge every year and I will be sure to warn all of them to stay away from the Shular.
We Love It
we loved staying here. the rooms were so clean, they had a micro and a fridge. the pools were great. they brought breakfast to our room one morning because it was so cold outside. they had and iron and an ironing board for check-out at the front desk, and you could keep it for your whole stay, and they also had a nice laundry facility for guests. AA++ we will be going back.
Cannot say enough about the Shular Inn. I read some of the reviews and don't understand what hotel they stayed at. I enjoyed each and every minute of my stay. The staff was pleasant, helpful and very customer service oriented. I had booked my reservation online and it was not received by the hotel. They honored the rate quoted to me by the online company and even assisted in getting the credit due to me from that online company. That was more than expected from any company. I will tell all of my friends, the hotel staff deserves great "word of mouth" advertising.
DOUBLE CHARGED, TERRIBLE CUSTOMER SERVICE
In June my family had a pre-paid, (booked on line) week at Shular Inn.
When we arrived I verified my reservation and was asked to present a credit card, which I gladly did. I was charged for the stay at that time also and was not aware of the double charge to my credit card until we arrived home. I contacted, or tried, the management of this establishment and was told, by a desk clerk, that it was my fault and I should have been more careful. I tried to work it out with them and was never contacted by the manager-even after 3 phone calls to them. I was always told she (Joyce) was not available. I have never spoken to her yet. I would NEVER stay at this hotel again and I plan to let everyone know how shoddy of management they seem to be under. I recommend another hotel--there are MANY in the area that are great and even 1/2 theprice to stay! Thanks to John at WorldRes for graciously handling this problem.
Arrived the evening of 10/22.I was charged full stay. I told them I had already been charged three nights stay weeks earlier. The clerk told me they never charged credit cards early. I paid the bill and contacted Travelocity. Travelocity called Shular Inn and was told Shular Inn had "stopped using that reservation service a week ago." The next morning I went to desk to talk to someone else. She said "They did charge deposits early," but since I had used Internet, The lost deposit was my problem . She stated she had no idea who to call,but to leave my info and she would try. Hours laterI returned to desk, she said she was by herself and tired .She had done nothing. During my time at front desk another customer had similar troubles with similar answers"It is not Shular Inn's problem. You call, you get it straightened out!" That afternoon I went back to front desk hoping to find someone that would help. Happily my deposit was found. After all this, Shular Inn was average. Can't say I would go back. Remember , any problems you are on your own.
Unpleasant management staff
The reservation manager Mary needs a course in Customer Service. I was charged for my room by Shular Inn and also by the places to stay website. When I called to inquire about the matter Mary seemed to get an attitude as if I was trying to get something for free. I asked her to please status me about my complaint. That was on August 6th and I am still waiting to hear from her or any of the management as of August 15th. I will never stay there again. And I will advise everyone I know not to stay there.
Me and my husband spent our 10th wedding anniversary here and it was wonderful the staff went out of ther way to help us have a wonderful stay. And then we brought our kids back a little later and they loved to stay here it was a great place to stay along or with kids. Thanks Maryfrom Brenda
I have stayed at Shular for the past ten years, usually three times per year and for three days each time. Conservatively, I have spent about $5000 with Shular during the last ten years.
I returned today from three days at Shular, Podgeon Forge. Each time I have gone back, the service and attitude of their help gets worse....... we had two skinny bars of soap which had to last for three days, sheets were never changed, toilet paper was of sandpaper quality, the orange juice and coffee at their breakfast bar was unfit for human consumption, the TV did not work and had to have repairs late at night and the night clerlk came on duty apparently mad at the world. All of this we were ready to tolerate but not what happened next.
Shular is out to make a buck so badly that they will totally disregard any major inconvenience to their paying guests......so badly in fact that they rented out their adjacent vacant lot and the use of their parking lot to a group of loud, boisterous hot rod car buffs. These people began in the early afternoon of Oct. 24, 2002 by setting up tents and all their wares which they trucked in using the biggest, loudest vehicles that could be found. Included were many restored cars, trucks, motorcycles, and all kinds of car part such as fenders, grills, bumpers, hitches, radiators, hubcaps, etc. As if that was not enough they brought in their loud motorcycles and vehicles that had no mufflers. Imagine the noise and loud mouths that hotel guests had to put up with most of the night and the following days....all on Shular property within fifty feet of 100 rooms. My tab of $219.00 was a total waste of my money.
When I complained to the desk clerk she said ' they bring in a lot of revenue to Shular'.....no apology...no nothing. It was obvious that she just expected guests to put up with the disturbance. There were guests hurriedly checking out this morning along with me and it was common to hear comments to the effect they would never stay at Shular's again. I never will.
In closing I am bettig this complaint will never appear in TripAdvisor's website.....if it does, it wll help restore my faith in humanity.
An every year trip
This is a place that I have been every year for 9 years and will continue to go during Winter Fest. It is the one place that can take you away and doesnt cost alot.
Very Good place to stay!
I was impressed with the service that my husband and i received at the shular inn everyone was friendly and the room was clean and above expectations for the price we got it at and housekeeping kept us in everything we needed without asking..we give the shular a very good review on our stay..keep up the good work! you will keep us coming back!
TripAdvisor Reviews Shular Inn Hotel Pigeon Forge
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