Hotel from Hell!

Recently stayed for a weekend away up North. Hotel old and past it.

Rooms were dirty with fixtures falling off. Wedding bash on at same time and staff not interested in anyone else. We got ignored at the bar and dinner & breakfast. I can see how this dump gets mixed reviews - the corporate & wedding guys give it good reviews because someonelse is paying & they are too drunk to notice. If you are staying as a couple or paying yourself then forget about it. We'll stay in Blackpool next time at a fraction of the price!

Nice food, rotten room

uI stayed one night for a works 'do'. I was pleasantly surprised by the evening meal, and the breakfast was *very* nice indeed. Contrary to other reviewers experiences, I found the staff extremely friendly and helpful and I didn't perceive the hotel to be staffed mostly by foreign students (as another reviewer has suggested).For me, the big letdown was the room. There's no doubt that Shrigley Hall is a big, impressive-looking place in lovely grounds, but the rooms really don't do it justice; ours was small, smoky and dirty. We are non-smokers, but weren't offered a non-smoking room. There were (cigarette)burns on the duvet cover. The cups were mucky. The beading in the bathroom was missing in places, and the fan was unbelievably noisy. Colleagues of mine had similar tales to report.Another bind is the journey from the car park to the rooms or to reception. The car park is right at the back of the hotel, so you can't park anywhere near reception. You literally have to trawl right through the hotel with your luggage, up and down stairs, through fire doors, to get to reception.A colleague of mine found the comment card from the previous guest in his room and he has brought it in to show me. It reads "Reception girl unfriendly, unhelpful... finding my room took 30mins with heavy luggage... bar very smoky... no toilet roll... hardly any blankets... for £115 very disappointing... won't be coming back".

Mixed feelings

3 Day business meeeting. two nights. I will not go into incredible detail but the reviews you find here are honest and accurate. Service was mixed, one moment excellent and another a bit bumbling. The food on the whole was excellent. The bar was a little overpriced and the service slow. The meeting itself was well serviced but external noise from tree felling and traffic was a bit much at times. when the hotel was working efficiently it was excellent but when push came to shove and things started to get busy there did not appear to be a focused attention to details. this is a good 3 star hotel but not 4.

Excellent venue for comapny meetings

i attended Shrigley Hall for a pilgrimage launch for 2004, i was very impressed with the luxury of the hotel. The Staff were really friendly, polite and helpfull. The food was of a very high standard and the bedrooms were of an ample size and very comfortable. The hotel is like a rabbit warren when you first arrive, as rooms go in no specific order, yet after a few hours is becomes second nature.

Wedding Glory

Me & my partner recently attended a wedding at this amazing location, to which we can only say was a perfect night in heaven! the service of the food was sublime along with the service done by little angels!!!i do recall that the gentleman who was in charge was a Mr Peter Corbett his managerial skills were very efficient and effectivly ran the wedding to the upmost highest standard. I also recall a gentleman who (was called Chris)helped my to my room with my belongings who was willing to do anything at my request which i found to be very kind and professional. i assume that a man called Stuart is the bars manager as he was very polite, yet witty and didn't struggle to make any drink we desired. Thank you all for a brilliant night and we hope to see you all again very soon.

Super Hotel

My husband and I spent a wonderful weekend at this hotel .The staff were wonderful, courteous, helpful & informative. We had a super room with great views over the Cheshire plains. The food in the restaurant was spectacular. I really cannot say enough in praise of this establisment and look forward to returning there soon.

The maze...

We had a two night stay at the maze..with a few problems ...it's not easy to find your room - through the bar up the back stairs entering an adjoing building through another reception to a lift...etc.. I dare not go out one my own at first just in case i got lost..Main course dinner was repeated which doesn't sound bad but when you are only choosing from a choice of 4 meals it limits you..

TV busted or the sockets went bang early evening- we got twenty quid off the room and were offered tv to watch in a single room in another part of the hotel!! Not a very attractive idea for two adults...

Swim was good in health club next door but very shallow..Hard to find too!!

Fawlty Towers revisited.

Shrigley Hall is billed as a 4 star hotel of international standard. It was because of this rating that I chose to stay there recently. I have stayed in many hotels for business and pleasure over the years and this is without doubt the worst I have come across.The sad & sorry tale of our stay is as follows:-1) Poor administration part one - when we checked in there were couples complaining about the hotel double booking people for a wedding party.2) Lack of information part one - The hotel was like a maze and it was difficult to find the room. Instructions given to us were "the easiest way to get to your room is to go round the corner, turn left and go down the corridor then right, go past the bar then up the stairs, through a series of doors and keep going until you reach room XXX. You are two floors above this so carry on until you find the lift!". I am glad she didn't tell us the hard way to get to the room!3) Poor state of the room part one- The radiator had been left on full blast which meant the room was like a sauna. The windows only opened a few inches and despite its 4 star billing there was no air conditioning.4) Poor state of the room part two - Similar to a previous reviewer we had problems with the bathroom door. The handle did stay in place for us but we found it very difficult to get the door to close properly.5) Poor state of the room part three - The TV (or TV service) did not function correctly. 11 out of 16 channels either did not exist or were faulty. Not a major issue - but remember this place has 4 stars. I am not reviewing a £10 a night B&B in Blackpool!6) Lack of information part two - There was no information relating to the hotel in the rooms. When and where breakfast was served (for instance) was up to the guest to discover. What time did the bar bar close etc? Fundamental information and the lack of it is unique in hotels of this stature.7) Poor bar service - After spending an enjoyable evening in a local town we came back to the hotel and fortunately uest in front of me was served the wrong drinks and he turned to me and wished me good luck with my order! I was served the correct drinks (although I only ordered two) BUT the barman half poured a pint of guinness and then forgot to top it up! It was a good 10 minutes before I attracted his attention to complete the order.8) Dreadful breakfast service and poor administration part two - Totally shocking. This 100 or so room hotel (therefore upto 200 guests ) had a dining area that held about 50. This meant total chaos as everyone tried to get in for breakfast on a Sunday morning at the peak time of 9 - 10am. The poor girl trying to control this was scribbling down room numbers on two sheets of A4 as guests appeared. Rather than calling numbers off in a chronological order as a vacancy arose she chose guests in a random fashion. This meant we were overlooked for our turn for 25 minutes whilst new arrivals were seated immediately. I overheard another guest say that he was so hungry he was going to eat the curtains! After we complained the girl took our number for a second time but said we would have to wait a bit longer. We walked out and decided that McDonald's was a better option. The lack of breakfast was eventually deducted from our bill.9) Poor administartion part three - Whilst checking out we found ourselves behind a guest who had been charged for telephone calls he had never made.No hotel is perfect but this one does everything badly. Don't go there!

What a great Hotel

This hotel is amazing, i went to a wedding here and the atmosphere was wonderful. We enjoyed it so much that we stayed an extra night, on a dinner bed and breakfast rate. The food and service both morning and evening was outstanding. We did encounter one rude member of staff named 'Nicole' but other than that, we were treated like royalty. Thank you to all there, it was a weekend that will never be forgotten.

Mixed impressions

This is another historic mansion converted to an upscale hotel - there are plenty of them across the UK. The setting is very pleasant high on a hill, surrounded by 270 acres of land. The staff of the hotel is consistently friendly and attentive. Unfortunately, the hotel has seen better days. Upon entering my room, the door knob fell off. The remote control for the TV set was out of order, and there apparently was no heating in the bathroom (the warm towel hanger was not sufficient for the room). Overall, I would be happy to return as a tourist to enjoy the location, but I do not see the hotel as fit for business travellers.