Hilton Short Hills
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Historical Traveler Reviews Hilton Short Hills
Time for a renovation
Not a bad place by any stretch of the imagination. The service comes across as very unpolished, yet professional. It isnt NYC after all. The public areas are very nice-- something just below an older Ritz Carlton. You can see that the hotel is showing its age though. The room that we had was in major need of a renovation--carpeting was stained and wallpaper was starting to peel. Not at all what a supposed 5 star hotel should have going on. Also, the spa area is very weird...you have to take an elevator upstairs in your robe to get a massage. Clearly a major design flaw that makes it a very negative experience. Would I stay here again? For the right price. I dont think Ill be running back any time soon though. Too many better places not all that far away.
Do these people think?
We stayed at the Short Hills Hilton because our newphew was being Bar Mitzvah near by.
For a family of 4, the rooms are small. 2 beds and a crib and the room really was hard to walk around.
First compliant: We asked for a crib ( we did bring our own pack-and-play). The crib that was in our room when we arrived was terrible. It rocked backed and forth. We decided to use our own pack-and-play because the crib was far too unsafe to use. But it begs the question why any hotel employee would leave it in that condition in the first place.
Second compliant: There was a Bat Mitzvah outside under a tent. Our room looked right out onto it. The band was easily heard in our room 4 stories up. Again, since they had many guests from the Bat Mitzvah, you have to wonder why those guest were not given room close to it. You also have to wonder why they don't care about the noise the event generated. Also, since they knew we had kids, young kids since they gave us a crib, you would think they might want to put us away from the party since the kids go to sleep before 11pm.
The hotel has underground parking that was nice. It is right across from the Short Hills Mall for shoppers. There are several nice sitdown chains like Joes Bar and Grill Paprazzis and Legal Sea Food.
The hotel has a very nice restaurant, and lounge, but they were very pricy. The Sunday brunch is extremely expensive around ~50 per person. They also had a very nice looking spa that we did not try. The pool is off limits to kids until 6pm.
Each room had a mini-bar, but the prices were as expected very high. And, I was disappointed by the lack of vending near th ice maker. Rather than being able to get a soda for $1-2, you could only get a 10oz soda for $4.
Overall, an extremely disappointing stay. I clearly think couples might enjoy it for a weekend getaway, but for families go find yourself a more moderately priced place to stay. The rooms were nice, the robe/slippers are a nice touch, and the shampoo and other toiletries are first class.
We loved our stay at the Hilton. The staff, from the doormen to the lifeguards were all amazing and catered to all our needs.The indoor and outdoor pools are relaxing and beautiful. The room was large, the bathroom impressive, the furniture elegant, and the beds comfortable. The lobby was gorgeous, from the dark wood paneling to the marble floors. If it hadn't said Hilton on the building, I would have thought it was a Ritz-Carlton!
Excellent hotel, highly recommended
My girlfriend and I just stayed here for a weekend and it was all I hoped for after reading most of the reviews on here. The room was large and the bed was comfortable. We ordered room service and they were polite and prompt. It is definitely not for the budget-minded traveler, but its also not going to completely break the bank. The gift shop was very expensive, but thats to be expected at any hotel. Anyway, I highly recommend it to anyone traveling in The "Garden" State.
No way a 5 or even 4 Diamond hotel!
I had heard so many great things about it so I decided to take my girlfriend for a weekend there (we live in New York City). I had high, yet restrained hopes that this place would be what they advertise: a AAA Five Diamond hotel.
From the outside, this hotel is completly unassuming. Looks more like an dreary office building that anything else. Go with an open mind I told myself, and was pleasantly surprized when I walked into the lobby after a pleasant, although unpolished, greeting from the doorman. The lobby looked as though it was from a Ritz-Carlton, complete with classical music, extensive wood paneling, and wall sconces that placed the room in another time. It clearly redeemed that awful exterior. Heres where the shenanigans began. A completely gruff desk agent checked me in with hardly a word. I had reserved a room on their club floor but was told that it was unavailable. I asked if I could be upgraded to a larger room then, and she told me that she would have to check with her manager. Come on, is that so much to ask for? Im paying a premium for something that Im not even getting.
Once we got to the room, it was small, poorly lit, and definitely showing significant signs of wear and tear. There was a large stain in the carpet on the far side of the bed. The bellman was nice as could be (it wasnt his fault anyway) and explained as best he could that they were renovating. I sure hope its true. The sad thing really was that I had such a bad experience at the front desk, I didnt even want to engage them in finding a better room. So long as nothing else went wrong, Id deal with the stain.
Later that night, my girlfriend and I were getting ready for dinner in the main dining room, and a maid walked right into the room without knocking, but more importantly without heeding our privacy card we put on the door. I quickly told her to leave, that we were not decent, but she continued to come into the room claiming that this was the only time we could have turndown. I told her to leave anyway. A call down to housekeeping got perfuse apologies, but nothing to rectify what happened.
I will say that dinner was absolutely splendid. Their main dining room is the only part of the entire operation that lives up to the hype. I almost felt like asking if we could sleep in cots there that night. It really just proved to us that people there did know good customer service, the others just either choose not to learn it or excercise it.
Upon checkout the next day (we cut a two night weekend down to one night for obvious reasons), I asked to speak to the manager just to relay how unhappy I was with what we experienced. The first manager I spoke to seemed nice at first, but was completely apathetic to what happened, going as far as suggesting various scenarios as to why everything had occured that way. I came to her to explain my stay so that she could see to it that others dont experience what we did. I didnt want to hear her rationalize it all, I could have done that myself! While this was going on, another gentleman (whose name escapes me) came along and intervened. He was quick to apologise and removed our room charges for that evening. It was a very noble gesture, but unnecessary. I was willing to pay for the room, we slept there afterall.
Overall, it is not a bad hotel. My biggest problem with it is that it was not what is advertised. I would put it as a very overdone airport Hilton. With that said, the main dining room is truly their standout strongpoint. Granted, it is not as expensive as a similar experience in NYC, but if they are going to call themselves 5 Diamond (which they have hanging in their lobby), I exspect a certain level of service. In my line of work, people make or break an experience. From the desk staff, to the maids, and even the management, this place simply does not measure up. There are far too many nice places to make a weekend of it in the tri state area to waste your time and money with this place.
Excellent room, service at the Hilton Short Hills
My wife and I spent our wedding night at the Hilton Short Hills. We were both impressed by the hotel's public areas. Beautiful dark woods and understated elegance abounded. The clerk at the front desk was among the friendliest we've met. Upon arrival at our room, we were both impressed by the marble bathroom and nice-sized bedroom. All areas of the room were spotless. The shower was excellent, with plenty of space and strong water pressure. The bed was comfortable. We ordered room service the night of arrival and again for breakfast the next morning. The food was delicious and the room service employees were friendly and helpful. They accidentally brought us an extra order and quickly corrected the bill with no problem. Like most hotels, room service was expensive, but was a nice luxury we were happy to splurge on for a special occasion. Check-out was a breeze, and again we were helped by a friendly desk clerk. We did not use the pool, spa, or any restaurant (although judging by the excellent food we ordered to our rooms, this would have been well-worth trying). Altogether, an excellent hotel with amazingly attentive and friendly service.
Not for Budget Travelers
I was impressed the moment my taxi arrived, as I recieved gracious smiles from the bellhop, the doorman, and then the front desk. Overall the staff was great. I travel at least two nights a week and I cannot recall friendlier staff anywhere. They do make you feel like a VIP.
The rooms are beautiful, from the carpet to the marble bathroom floors to the wood ( cherry maybe? ) furniture, to the VERY comfortable bed.
The only thing I could possibly complain about is the fact that you have to pay extra for the wireless internet. ( like $9.95 ). And, the prices in the gift shop are outrageous ( $9.95 for a pack of Marlboros ). I didnt try the restaraunt or bar, but I can only imagine it is pretty steep.
Overall, very beautiful place, but for $245 a night, I would certainly look for a Holiday Inn or Hampton or even a nice Super 8 next time. If $ is not a concern, sure, stay here.
Lovely hotel, terrible service
Physicaly, this is a lovely hotel...nearly as nice as, and in the same style as, a Four Seasons or Ritz Carlton. Almost as nice, that is. The lobby, lounge, restaurants and the guest rooms are all done extremely well in that gracious, marble and mahogony style.
Unfortunately the amazingly inept service from concierge to housekeeping, to the so-called executive (or club towers) lounge seriously marred our enjoyment of the hotel.
The problem seems to stem from the fact that absolutley no one working at the hotel knows even the most basic answers to simple questions. i.e., we enquired if there was tea being served. The concierge said "yes, at 5:30pm." The guest services person said, "yes...but only on Saturdays, but they are probaby setting up tables in the bar-lounge for tea today" (this was a Sunday, by the way.) When we arrived downstairs, the front desk person told us that there was no tea on the weekends at all but the bar was open. The bar was, in fact, closed because they were "cleaning up" and we could get something to eat in the Terrace Restaurant.....etc......
A similar situation occured when we asked for the hours for the Short Hills Mall, which is a major reason people stay at this particular hotel. The short Hills Mall is directly across the road from the hotel and is the main attraction of Short Hills. Nobody seemed to have a firm grip on the hours the mall was open, etc.
The front desk made at least six errors on our bil.
The front desk de-activated or incorrectly activated our keys at least three times, and we were forced to wait in the hall each time for over fifteen minutes in order to get new keys.
The outdoor pool area is nice...the pool is nice. The chaises and pool side amenities are definitely not in keeping with a RC or FS hotel. This brings to mind another piece of information...when we first checked in my son wanted to go swimming but we had not had lunch. We asked if they served lunch outdoor near the pool and we were told that they only had a bar for drinks outside. Therefore, we had to eat in the hotel dining room. By the time lunch was over and we went out to the pool, we immediately saw the Pool Grill with outdoor tables plus chaise-side service - a full menu ranging from a hot dog to lovely salads, etc. It would have been perfect. Lunch indoors took so long that by the time we got to the pool my son had only five minutes of swim time before ominous clouds required the lifeguards to close the pool. Obviousy, if we had gone immediately outside, we could have had an hour plus out in the sun while we ate and my son swam (which was the main reason we decided to go to the hotel in the first place.)
The Lifeguards and pool staff were exceptionally nice and attentive.
The rest of the hotel staff is sorely in need of a management team who can guide the service aspect of the hotel from shocking ineptitude to approriate efficency.
the spa is great great food best hotel in new jersey
This really is the most wonderful hotel! I've been lucky enough to stay here a few times now when my Dad has been on business, most recently from 15th-18th of December. The staff are all impeccable, the rooms and bathrooms are wonderful, and the food is lovely. The spa facilities and outdoor pool area is also lovely, and well worth a visit. The mall over the road is a handy thing also, especially for the ladies!! This hotel is mainly business trip orientated, but should you be lucky enough to be invited along, i'd take the invitation- this hotel is one of the best I've stayed in, and in my opinion, well worthy of all it's awards.
TripAdvisor Reviews Hilton Short Hills
Travel Blogs from Short Hills
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