Great Rooms and Price but Poor Service

I stayed at the Shilo Inn for 5 nights in December 2005. The rooms were modern and well kept and the price was excellent (only $69/night for the ski package). However, I had serious reservations about the hotel staff and the service. For one thing, they ran out of special discount ski tickets and did not get any replacements the full time I was there. I had to make a special effort to get them at a sports shop elsewhere. Secondly, I was accidently charged $1200 for a $400 total room charge and it took 3 days to correct that problem. Inconvenient and vexing! I would recommend the Monaco Hotel instead, which is only 1 block away and is very stylish and has an excellent restaurant.

Great location, great value

I travel to Salt Lake frequently and have stayed at many different hotels, primarily in the downtown area. The Shilo is my favorite. It has a great downtown location that is within walking distance of many good restaurants. The Shilo offers free parking, free hot breakfast, free wireless internet, and microwaves and refrigerators are standard in every room. The rooms are large and comfortable. The front desk staff is friendly and very accomodating. Considering the rates of comparable hotels in the same area, the Shilo is a real bargain.

We recommend highly to other travelers

This is a very clean, friendly hotel. We could walk easily to most of the attractions in the city. We came to Salt Lake to use the Genealogical Library and highly recommend this hotel to others who are doing the same. The rate was the best in the city for the big, clean comfortable rooms. Everyone of the staff smiled and made us feel welcome.

This hotel was a pleasant surprise

Came to attend a convention on August 10th, 14th, 2005. Have always stayed at a major brand but they were sold out. Glad they were. This hotel is older, needs a little updating, but was estremely clean, the room was large and had a fridge and microwave. The staff all seem HAPPY! What a surprise that was. Everyone smiled and acted like they really were glad to have us there. We will stay at the Shilo every time we come back to Salt Lake. Shilo should share their secret for such a nice hard working staff.

Shilo was great

The price was right, the location great, the refrigerator and microwave in the room a plus, and the staff was terrific. We needed a ride to the airport at 4 a.m., a package delivered, late check out, and a taxi to go more than a few blocks. All of those were no problem. The rooms were really quiet too even though the hotel seemed filled. We actually stayed twice - on our way in and out of Salt Lake City - and would do so again in a heartbeat.

So-so ...

I guess most things about the stay were pretty okay and average. The hotel and its location were fine. The staff seemed friendly enough and the free breakfast was pretty good. Unfortunately, the room we were allocated was a smoking room (when we'd asked for a non-smoking one). No other rooms were available. Spending eight hours in a stinking, yellow-stained room is the reason this place gets two stars instead of three or four.

Excellent value

This is an older hotel that is in the process of being updated. If you can live with this, it's a great value. I was there leading a group from my company to a convention at the Salt Palace across the street, and it was clean, comfortable, and convenient. The common areas are more dated than the rooms; my room I found to be comparable to a Courtyard by Marriott or similar business hotel. Service is friendly, helpful, and patient. We arrived at 9 pm, as their restaurant was closing, so the desk recommended a restaurant out the back of the hotel. It was fabulous!

I had some concern reading the reviews that this hotel would not be fancy enough for my group of businesspeople. It was terrific, and for ten rooms, we saved several hundred dollars by staying here. We will definitely use this hotel again when we need to visit Salt Lake City.

Fun little hotel with a nice staff

My wife and I stay at the Shilo every 2 or 3 months. Over the last several stays we have noticed a lot of nice improvements to the hotel. Keep up the good work. We also like the staff. They are very well trained and they smile and call me by name. During this last stay, the hotel was celebrating the 75th Birthday of the Twinkie. They had a twinkie cake and were giving twinkies out to everyone. Our kids were in 7th heaven. We will continue to stay whenever we come to Salt Lake.

Shilo needs to update

We stayed at the Shilo March 16th thru the 19th. Staff is very efficient, nice and helpful. Guest Rooms were clean and the Pool Area was clean.

The hotel needs to be updated. Furniture and carpet looks worn and old fashion. Wall paper torn and very 1970's. We like your hotel and stay often but you need to keep up with the times!

You have a few Shilo's in Boise, one is nice but the others are dumps!

What a great value!!

I have stayed many other places here in Salt Lake, and have yet to find such a wonderful hotel, especially for the price! The pool and hot tub are great, and I love the HOT complimentary breakfast.

Way to go!!