Park Plaza Sherlock Holmes London
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Historical Traveler Reviews Park Plaza Sherlock Holmes London
Waste of Money
Very very disappointing stay at this hotel in January 2004. Booked a non-smoking room but was given a smoking room which stank of stale cigarettes. Could not be moved on the first night as (mystifyingly) the hotel was apparently full. Our bedroom faced onto Baker St. and was incredibly noisy - with night buses keeping us awake all night.
Surprised they haven't heard of double glazing.The replacement room for the remainder of our stay was quieter - except for the broken extractor fan in the bathroom which kept going all night and kept us awake.....We also benefitted from some major problem with the drains (I presume) which meant that the rear of the hotel smelled pretty bad.Our bedsheets weren't changed overnight, and the overall decor was rundown (chipped furniture/bathroom tiles, stained carpets, peeling wallpaper etc.). The ironing board cover was cleverly designed to repel any clothes placed on it.The room rate was advertised as inclusive of breakfast - although this turned out to be only continental with a hot meal costing more - surely something which should be made clear.This hotel advertises itself as four star deluxe - which is either a damning indictment of value for money in central London hotels or delusions of grandeur. It is, in fact, a bog standard chain hotel with very little concern for the quality of the service it provides.
Go for the suite
Stayed at the Sherlock Holmes Hotel in September 2003. Got a deal on the internet, but when I contacted the hotel directly, they gave me a superb deal on a suite (over $100 less per night) since we were staying 7 nights. The suite was a great room, two floors, two bathrooms and a marvelous soaking tub. We really enjoyed the contemporary decor, in contrast to most of the stodgy decorating in London. In addition, the conceirge was able to get a reservation for us for tea at the Ritz (usually requires a 3 month advance) just a week ahead. Downsides were a refridgerator that charged you even if you replaced the item from the grocery, leaking sink in the bathroom, and the morning of our departure, having to hail a taxi ourselves, as the staff was too busy to call one for us. They said "best to try to get one outside on your own. Rush hour, you know!" Definitely left a bad taste in our mouths at the end of an otherwise lovely trip.
Never, ever stay here !
Despite a central location, this "so-called" four star hotel falls way, way, short in every aspect ! A poorly managed hotel coupled with a monumentally incompetent staff failed to deliver each and every time during our recent 5 day stay in January of 2004. Where do I start ? Upon arrival, be careful and check your rate. You will find out that front desk personnel will dispute the room rate offered to you (despite the fact that you have 5 different e-mails from the property confirming said rate). If you are lucky for the staff to find your reservation at all (again, despite showing them written confirmations from the hotel), you will be in for a major disappointment. Rooms are dirty. Cleaning is obviously not one of their priorities nor their fortes. You will find filthy drawers and closets with used personal effects left behind. The bathrooms, with their semi-tinted slidding glass doors, afford no privacy at all. No soap was provided and when asked for it, took over two hours to arrive ! Do not bring any valuables as the maids have a habit of not shutting the doors properly after they come in to "clean" your room. Light fixtures and even the heating system do not work half of the time. Oh, but do not waste your time complaining. You will only get one of the rude, moronic and incompetent front desk staff to give you a funny look and write it in a book noting a rather extensive list of complaints (believe me, I took a good look at the list). If you ask for a non-smoking room, they will of course give you a SMOKING one. Again, no surprise there. The list goes on: Don't count on the hotel front desk to take or deliver messages for you. You will NEVER get them. Bottom line, DO NOT waste your money on this pit ! This hotel lacks the most elementary notions of customer service and finesse. Sherlock Holmes would be terribly ashamed.
Great little hotel! Would stay again.
Just came back from spending New Years in London. My experience at the Sherlock Holmes was great. My husband and I spent 6 nights there. The room was cozy, stylish and very clean. The heater worked perfect and the room was very quiet and dark, great for sleeping. One negative, the bed did not have a flat sheet, only the duvet cover. Also, the bathroom doors are frosted glass so not much privacy, but if going with your significant other its fine. The location was great, only a block away from the tube station and only stops away from the main attractions. I would definitely recommend it!!!
Looks can be deceiving
Okay, it wasn't terrible, but there were some significant problems. 1) The heater was broken the first two nights. Now, in all fairness, the hotel did provide a temporary heater the second night and fixed the room's heater by the third. 2) They don't have top sheets. There is a flat sheet on the mattress (used as a fitted sheet as in most hotels) but no separate top sheet. Made me wonder how often the comforter got cleaned. 3) EXTREMEMLY noisy. My room happened to be on Baker on the first level (second floor for us yankees) above the small grocery store below. We heard every delivery they got - the first starting at around 5:00 am. 4) I got a great rate from Orbitz (104 GBP) per night, but it did not include the continental breakfast or the significant VAT of 17.5%. I swear I saw something the way it was advertised on Orbitz that both of these were included, but had no proof. That meant that 2 omeletes one morning cost 25 GBP - almost a $50 breakfast for two! 5) Ran out of toilet paper! Hotel was only able to offer Kleenex for a couple of days! Some good things... 1) Great location. Close access to the Baker Street "Tube" station - easy connection to all parts of London. 2) Generally friendly and polite staff. 3) No problem with any thefts as mentioned by others but I also never got any "mystery cards".
4) It is a great looking hotel - but the design a little bit at the expense of function. Example, only a half glass partition in the shower meant a certain amount of water on the floor.
Finally, would I stay there again? Probably not at what will turn out to be over $200 a night - and it didn't even include breakfast or toilet paper every day!
A fine hotel with a great location!
Spent 5 days here at the beginning of Dec '03. Was a very pleasant experience. The staff was exceedingly helpful, notably Philippe, the night-man.Location is incredible only a couple of blocks away from the Baker Street tube and is very well service. Everything in London is 10 minutes by tube away from the Sherlock Holmes.The hotel is a quaint and stylish place. Very quiet and cozy with excellent climate control. The oddity of the rooms is the sliding glass bathroom doors that really don't provide much solitude. My fiance and I now have no secrets due to them. :)The services and amenities were perfect for a small boutique hotel but you do get what you pay for. Internet and cable TV are available in-room.
Unfortunately, a dreadful experience:
- Did not have a bath, as advertised - Room was poorly serviced--no toiletries, etc. - Very noisy (from the hallway, the room above, from outside; there was even an accidental fire alarm caused by the steam of a shower) - Maid broke make-up compact, and discreetly replaced it in make-up bag, without so much as a note - Finally, and most greviously, my mini-disc player mysteriously disappeared from the room
Not just the glitches of a new hotel ironing out the problems of opening!
Holmes Would Be Pleased
The Sherlock Holmes is an first-rate hotel, one of the best hotel experiences I have had traveling. The dailry rate is good (thorugh the internet, 152GBP per night, VAT tax included), and the room was outstanding: I was by myself, and had quite a large room with a double bed, luxurious bathroom, TV and internet port including plugs for American and French electrical equipment. Virtually no noise from outside or inside the hotel, although it's hard to miss the ubiquitous maids in the morning.As an added plus (particularly for Yanks), there are two non-smoking floors. A cute touch are the little "mystery" cards with logic problems which are left by the maid on your bed.
My friend and I have done extensive traveling and have stayed at some fine hotels--but this one has been the best!! Fine decor and ambiance.
Comfortable and extremely clean--not a ring on a tabletop, nor signs of wear and tear or even a speck of fuzz on a chair. Most impressive though, was the service : The service by all staff members was OUTSTANDING. The concierge went above and beyond the "call of duty" for us. I never saw nor heard maid service (regardless of when we left) but our room was immaculate every day when we returned. Also, our room was extremely quiet, no noise was heard from either inside nor outside the hotel. I can't recommend Sherlock Holmes Hotel enough! This is a true little gem.
Great hotel, great location
Really enjoyed our stay at the Sherlock Holmes hotel. Although a bit small, the room was beautiful with every amenity. Great location. Two minutes from the Baker Street tube. Lots of shops, restaurants, and grocery stores nearby which we used as the hotel restaurant was too pricey for us. All in all a wonderful hotel for a decent price (booked through the internet).
TripAdvisor Reviews Park Plaza Sherlock Holmes London
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