Probably Not Worth the $$

We chose this hotel because of it's location to Universal Studios and them park. I knew we'd spend a little more than we wanted to, but thought it might be worth it. Next time, I'd chose another hotel and just park my car at Universal because it's really very easy to get there. This is a nice Sheraton...The beds were pretty comfortable, but I'm not crazy about paying $2 for a local or toll free phone call. The highlight was probably the beautiful view we had. We could've spent a lot less and wouldn't have noticed much of a diffeence at all.

Great location, no complaints

Excellent place to stay if you are going to Universal Studios. It is about 5 mins walk to Universal Studios, but there's also a regular shuttle bus. Also convienient for the LA metro (red line).

Those who complained about the beds previously cannot have tried the new beds which the hotel has. They are extremely luxurious Sealy beds which are very comfortable indeed. Helpful and courteous staff too.

I stayed here in September 2003 for 4 nights.

Great Hotel, great location

My 11 year old son and I just stayed at this hotel for three days. Our room was great and staff was very nice. The shuttle was scheduled to arrive every 15 minutes, but it makes a loop and we never waited even 10 minutes for it in either direction. We stayed here so that we wouldn't have to use a car and it was perfect.

Loved this hotel!!

From the very first minute we walked into the hotel, we were greeted with nothing but pleasantries - atmosphere, staff, etc. Loved the convenience of the courtesy shuttles that run every 15 minutes down to City Walk; staff was very knowledgeable on attractions/cities/dining that was best to try during our stay. Highly recommend for anyone wanting to enjoy the "nightlife" of City Walk or the "daylife" of Universal Studios and not wanting to pay an arm and a leg for parking at each of those locations! Room was very elegantly decorated, bed very comfortable, nice accomodations. Accidently removed one of the items in the mini-bar before reading the giant warning signs, but called the front desk staff and they promptly made a note for no charges. Great Hotel Overall!!

15 minutes for $6?!

Just had to vent and thought I'd do it here. We just used the parking lot for 15 minutes, had no other choice other than Valet. Now Valet I understand how that works, you pay a guy to park your car. We just needed a quick place to park, because we were just going in the Hotel for 15 minutes, that includes the long walk to the hotel and the walk back. We were charged $6! Isn't that stupid? The girl there said they have a 10 minute grace period. 10 minutes? You can get to the front door in 10 minutes.

So beware if you use their parking lot, it's gonna cost ya. I wonder what it costs to park for an hour. Let alone overnight!

Fantastic Visit

The hotel was excellent, good location. Free Universal shuttle ran every 15 min including after hours to visit City Walk. Rooms clean and large. I would highly recommend

Not the best...but eh

Seems the guy from Chicago must have had some bad experiences with the hotel, Mine was not as bad, but I might point out a few things.

First of all, Sheraton participates in the Priceline system, I named a quote for $75 a night and got it, I feel bad for anyone else who had to pay $200 a night. The hotel isn't hard to get to from Cahuenga Blvd, seemed pretty easy to me.

First of all, they advertise a continental breakfast, I called down to inquire and found out, it had been nixed.

Parking is a rip, problem is that there is no one else to park in the vicinity, The closest businesses tow away.

They charge you an arm and a leg for a phone call, $2.00 for a local call or to use a 1-800 number.

The thing that might get you buy is to try and to ask for free things.

The first night the Lodgenet Movies were out, I called down and got the CD Music Selections free for an hour,

Second Night, the card key system reset everyone's keys, everyone else grumbled and groaned, we asked for a free movie and got it.

Second Morning, Cold shower, got all phone calls taken off our bill.

Would I stay again? Probably, just I hope they could make it a little better.

Sheraton Universal "MOTEL"

I stayed at this hotel years ago and had a splendid time but a lot has changed since then. Here are some observations about this so-called "HOTEL" which, after my stay, reminds me more of a "MOTEL".

Checking in took forever, not because of a long line but because it took 10 minutes for a desk agent to appear.

With a very limited number of bellmen, it then took nearly 30 minutes for my luggage to make it to my room.

The bar in the lobby doesn't open until 5PM so if you get thirsty before then, head across the street to the Hilton.

Also, room service stops at the same time most restaurants close (midnight)...so if you get hungry, try crossing busy Ventura Blvd and check out Subway or Fatburger.

Actually it would take less time to find your way to these restaurants blind-folded then it would to get their names from the empty concierge desk. This hotel, which has the nerve to charge nearly $200 per night doesn't even have a concierge.

I don't know if this hotel has cut back due to 9-11 or what but if SHERATON UNIVERSAL wants to be fair to their guests, they should lower their rates by $150, allow people to park right in front of their rooms and call themselves a MOTEL.

Sheraton vs Motel 6 cont'd

How could I forget this....This $200+ per night hotel has No Concierge, repeat No Concierge.

Sheraton Universal is no Motel 6

The biggest differences between this hotel and Motel 6 are the expensive valet parking, the high expectations you have just before you check in and the price.

With that said, it took nearly 1/2 an hour for my bags to arrive at my room. This wouldn't have been so bad had I not stood at the front desk for 15 minutes waiting for someone to help me, not because there was o long line but because no one came out to help. I figured a drink would calm my nerves but I found out that the lobby bar did not open until 5PM...I guess Sheraton Universal would rather me go spend my money at the Hilton across the street. Oh and room service stops at midnight (around the same time most restaurants close).

A word to the wise, don't get thirsty before 5PM or hungry after midnight if you're staying at the Sheraton Universal.

So, with that said, next time, I'll stay at Motel 6, receive the same services, or better, and pay 1/4 of the price.