The worst experience that I have had at a hotel in my life!

We stayed at the Sheraton Hotel and Suites on June 10, 2004. We entered the hot tub in the evening. There were 3 of us there. After leaving the hot tub 2 of the people's bathing suits had changed color. We had chemical burns on our bodies. I called down to the night manager on duty and he offered to let us go to the hospital and they would pay for it. We took 2 showers and went to bed. The next morning we were in excruciating pain and told them that we needed to go to the hospital. They refused to take responsibility. We went to the hospital out of necessity. The hotel denied any accounability. I repeatedly tried to speak with the manager who would not speak with me. After 6 months of waiting, the hotel finally paid the copay on my insurance to be treated at the hospital. I would never advise anyone to stay at this property until the management staff gets their act together.

Ugly and depressing

This hotel, despite being a Four Points Sheraton and getting 3 stars in the AAA guide, is just not pleasant. It's on the corner of two very busy trafficky streets -- a constant noisy stream of vehicles from 5AM to midnight. There's a view of the fast-food and video stores across the street. My nonsmoking room on a nonsmoking floor smelled bad, the window screen was broken, and the TV had a very poor picture in both rooms I tried. But what was truly depressing was the hallway with its low cottage-cheese ceilings and concrete walls painted two tones of institutional-green. I'm not usually that sensitive to my environment, but it was just depressing from the get-go. The lobby is nice and the staff was pleasant but that's about it.

Great hotel

We stayed at the hotel in late june and couldn't be more pleased. The spacious rooms were in excellent condition and very clean. The breakfast was very good, and everyone from the front desk to housekeeping were very polite and helpful, and helped make our vacation in Tucson wonderfull. We can't wait to go back and would highlyt recommend this hotel

Great Stay! Will stay again!

My wife and I stayed at the Sheraton Tucson for two nights (5/29-5/31) during Memorial Day weekend. We got a fantastic rate and found out that if we would have gone a week later we would have even saved more (its the off season).

From the outside, the hotel looks modest. However, once inside, there is a beautiful, spacious lobby and a prestene courtyard pool area where all of the suite rooms open into.

The rooms were extremely impressive. Spotless, roomy and well decorated. The French doors lead out into the pool area which is the central hub of the hotel. The pool area is extremely cleaned and well manicured to make it feel like an exotic, tropical setting (very nice manicured landscape).

At the pool we read and relaxed on lounch chairs, ordered poolside service (cocktails and a burger). The food from the hotel restaraunt was fabulous and inexpensive. You could eat an angus burger in your swimming suite while being waited on for 5$ and the tip! Or you could have a nice dinner in the Restaraunt with a large menu of different kinds of foods. The decor of the Restaraunt is also impressive with dark woods (mahogany and oak) and nice lighting.

This hotel had a very quiet and relaxed setting. Definately a place for R & R. The hotel staff was very friendly and they ALL made the experience pleasant. We will return and make this one of our weekend get-a-way stops to get out of Phoenix.

Very comfortable hotel

We stayed here the first part of May 2004 and we were given an upgrade to a beautifully furnished suite by the pool. A complimentary breakfast was also included, eggs, bacon, cereal and fruit were all offered. Nice hotel with a good location.

Very Good Value for the Price

My husband & I stayed at this hotel from 4/19/04 to 4/23/04. We got it at the entertainment rate which made it an excellent value. It was a little further from hwy 10 than we had anticipated but that was a minor inconvenience & certainly, not the hotels fault. The room was spacious & very clean & looked to be newly decorated with, of course, Sheraton's "heavenly beds." The bathroom was on the small side & didn't look to be redone but was nevertheless, spotless. We arrived early & even though the rooms weren't ready for check-in, the personable young lady at the front desk allowed us to chose the room we wanted & blocked it for us.

This hotel is within a five minute walk of a large shopping area. Also IHOP & a deli are right next door. Even though we didn't use the pool, it looked very inviting. The only criticism I have is that the buffet breakfast left a lot to be desired---the worst eggs I've ever had. All things considered, I would definitely recommend this hotel.

Not a great place

I had to go to Tucson on business last month and because all the other hotels in the area were sold out, I stayed at the Sheraton in Tucson.

From the moment I arrived, I could tell it was going to be a bad week.

The front desk staff could not find my reservation and were short with me. My room smelled like mildew. The bed spread had cigarette burns on it and the carpet was dirty. I wore socks the whole week. I would not recommend this hotel. The best part of the stay was the IHOP near by.

Lovely hotel with Great! Staff

I stayed here for over a week on business and was impressed with the "boutique" feel of the hotel. The rooms were large and well-appointed and the grounds were very well kept. The breakfast was good but after a week got old (check out the Good Egg down the street for a good breakfast) and the food at the Sports Bar was much better than expected. The most incredible thing about the hotel was the wonderful staff, they were incredibly friendly during my entire stay. I even talked with my housekeeper several times and she was a delight :) Would highly recommend this hotel.

Excellent deal, clean, loved the bed!

My family of 5 stayed at this hotel from Dec. 26-Jan. 3, 2004 for my daughter's tennis tournament. I was pleasantly surprised at the quality of the room for the AAA deal we got. The room was clean and bright but the drapes can be drawn to total darkness if you want to sleep in. The beds were firm and very comfortable, the fluffy comforter were a welcome treat. The sheets, towels, pillows, and pillowcases were new and felt like home. The swimming pool and jacuzzi were clean and my kids enjoyed their time there. They also serve a full breakfast, a big plus for all of us. It is also close to many great restaurants, and shopping centers. My only minor complaint is the condition of the steam room and sauna, the doors need to be fixed to achieve the best result.

I would highly recommend this hotel especially to families.

Good deal

the rooms are very beautiful, newly renovated, big and very clean. the pool area is just average,--situated in an courtyard without view,--just a desert style little garden beside the pool.

the only really negative was the receptionst,--as the pool was under construction during our stay (we were not told about this at the time of booking at the starwood call center), we were told to use the pool of the sheration el conquistador when we checked in. when we decided to to to this pool next day--suddenly we were not allowed to go to this hotel`s pool.,-- instead we should go to the four points hotel pool.

....and this is an awful pool at the first floor (ist was june and ist was really hot,--and just concret and now garden or any green plants.

so, what I am critizicing is the handling of the receptionist with this problem...( we were really angry,---and she warned us to get the security,-)

I did not feel like an guest anymore,--more like someone unwelcomed..

conclusio: starwood should employ better skilled people..