Sheraton Suites Philadelphia Airport
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Historical Traveler Reviews Sheraton Suites Philadelphia Airport
Sheraton is simply the best
The Sheridan Suites, Philadelphia airport is only minutes to the airport and they pervide free shuttle service every 15 minutes to the airport. When we checked in at night the receptionist was very polite and answered all of our questions. She gave us a non smoking room as requested when we booked it on the net through priceline. It was a very clean hotel and our room was cold and had a great view of the airport. Park and go is available with a charge of $5.00 per day and the lot is fenced in and the only way out is through the main entrance, which has a security guard. I highly recommend this hotel. Next month will be the 4 times I have stayed there in the past 3 months.........
Nice design, but poor maintenance and service
I had a choice of staying at either this hotel or the Four Points across the way. I chose the Sheraton Suites hotel after seeing all the poor reviews about the Four Points.
My impression of this hotel is that it was well designed, but that maintenance has been neglected. The bed and decor is what you would expect of a Sheraton, which is quite nice. However, the elevators and carpeting are very worn out, dirty, and smelly.
As for service, while none of the staff were specifically rude or disrespectful, none of the front desk clerks seemed happy to be there. None of them smiled at all and they just didn't seem to care about anything. They clearly were doing the bare minimum possible to get by without being proactive about making sure I was happy. It felt like they were just going through motions to get to the end of the day.
Some other bad/disconcerting service points to mention:
- Front desk clerk tried to push me to pay for Internet. When I asked if there was free wireless in the lobby, she replied "I think you have to pay for it too". There is in fact free wireless in the lobby. Shouldn't they know their own internet fee policies or are they intentionally lying to get me to pay more?
- The maid left me a used, half empty bottle of shampoo in my room when I checked in. When I complained and asked for a new bottle, none of the staff appeared apologetic at all.
- The tables/counters in the room were not wiped from the previous occupant. There were obvious sticky stains on them.
- Maintenance staff shut off hot water throughout the hotel without notice to "adjust" something with the heater leaving me all wet and cold in the shower.
In the end, I was very unhappy with our stay and asked for an SPG point credit. I had to call back a few days later to follow up on it, but at least the supervisor I talked to in the end was helpful.
The Sheraton Suites was the nicest Phildelphia hotel I have ever stayed at.
The service was excellent in all the outlets as well as the Sales Managers.
The Director of Sales Nina Timani and her staff helped me with my group reservation and for all my future needs. I highly recommend staying at this hotel for all future needs.
Overpriced and Dirty
We stayed there overnight twice. The first time I complained about dirty carpets, dirty bathroom and they did provide a complimentary breakfast the next morning.
Our second time, a week later, the carpets in another room were equally dirty and the bathroom was grimy and had hair on the counter and floor. The pullout bed didn't have sheets on it, but since we got in around 12:30 AM late and were leaving at 5:00 AM the next morning to catch a flight, we didn't have the energy or the time to wait for them to send clean ones up. To top it off, some ding dong pulled the fire alarm at 3:00 AM - so we spent an hour waiting outside while the fire men confirmed that it was a false alarm. Needless to say, not a great place to stay, and we won't use it again. Overpriced and dirty.
It was okay, staff was very nice, the room, could have been a little cleaner. For instance, three red stains on the floor of the suite (437) I stay the weekend in. The shade was torn and just sewn back horribly and would not stay up, the bath had some spots on it. All and all, I would stay there again. The dinning area of great and the food was pretty good. There is a late room service available.
I stayed here 3 nights, in April. It was ok, very clean and easy to get to, the hotel has a free shuttle to and from the airport on request. The only down side was the fact it was not a closed hallway hotel, it was like a atruim, and there was a cafe at the bottom and the sound would travell up to the rooms. One night when i stayed there, at 12am i could hear ppl shouting loudly.
Not too bad but not great either
Convenient if you want to stay close to the airport and downtown Philadelphia. Has guarded/gated outdoor parking. This is an older building and the rooms, furnishings, and appliances were a bit dingy and worn and showing their age. The pool is small. Staff isn't very friendly but that could just be because they're from Philly--we're used to the friendliness of folks from the Midwest. Sheraton Vacation Club owners also get to stay in the "reserved" rooms on the top two floors.
I hope those weren't the "better" rooms though because then I'd have to give a 1 rating. If I were paying for it, I'd probably stay somewhere else though.
Watch out for unrequested pornography on the TV
I was staying at the Sheraton Suites for a conference; my roommate and I had decided to avoid morning traffic and spend the night before the conference relaxing at the hotel. Unfortunately, the stay was horrifying, not relaxing. When we turned on the TV porngraphy popped up on the screen. When we notified the front desk, we were notified that they could turn it off at the desk. We waited about 1/2 hour before we tried the TV for the news. The pornography was still there. After several attempts to clear the problem with the front desk, we were referred to the manager. He apologized and offered to compensate us for the room . He also said he would send an engineer to fix it in our room. However two men showed up not one as expected. After the pornography it was intimidating to open the door to two men. While there was an attempt to compensate us, there was no way the discomfort of the images could be erased. Whenever I now hear "Sheraton Suites" I get a feeling of disgust. So Please do not turn on the TV unless you understand you or your family may be subjected to similar pornography
Good value at PHL
I stayed at the Sheaton Suites at Philadelphia International on December 31-January 1. I got upgraded to the Club Level because of having the SPG/AMEX Platinum Card, but from what I saw when walking by other rooms there does not seem to be a significant difference between the levels (a breakfast was included though). We paid about $150 for the room (not bad given that it was New Years Eve). The hotel itself is pretty nice, but not spectacular. The check-in staff was swift, corteous and professional though the fact that the lobby was largely taken up by a model of the 'Sheraton Sweet Sleeper' bed gave the lobby a bit of an IKEA feel (also, the 'gift store' was merely a collection of soda machines). I did have a drink in the rather drab bar area (the bartender was very nice though), and the breakfast was quite decent but the whole restaurant/lounge/bar area has a bit of a bland feel to it (typical of airport hotels I guess). The room was quite large and nice, and very well cleaned except for the rather grimy coffee table. The bathroom was surprisingly small in relation to the rest of the room, but wholly adequate. In all, it is a good hotel--probably above average value--provided one can get a decent rate.
The BEST airport hotel I've ever stayed at
Awesome room - wonderful bed & excellent service. You will love this hotel or I'll buy you a Philly cheesesteak!
TripAdvisor Reviews Sheraton Suites Philadelphia Airport
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