Sheraton Suites Kansas City

The people were excellent. There were moments were I had to wait for awhile, but, eveywhere you go you have to play the waiting game so people please accept it regardless where you go, rule of thumb: if you don't want to wait , then go somewhere else and quit complaining aobut waiting, it's as simple as that.:O), which is fine with me . The staff was friendly and talking to them was fantastic. They really do work hard to please their guest and I found a place where I can relax and have fun from the hectic life of LA. Also, I do understand that they cater to a lot of people's needs so people just remember it's not about you completely. It's about being equal anywhere you go. The waiting applies and I enjoyed my stay overall and my stay was relaxing.

The hotel was ok. The pool broke while we were there so we had to use one of the neighbooring hotels pool. The suites were cramped but the views were great.

Great location, yet I still won't stay there again. The rooms were average-sized hotel rooms with a wall thrown down the middle, and they call them suites. Barely enough room to walk around the bed. The hotel desperately needs renovation, and the room was so depressing that we spent zero time in it. Luckily it's right on the Plaza, and they don't nickel & dime you for every little charge - parking, etc.

We loved our stay at this hotel. The staff was knowledgeable and helpful, our room was clean and comfy. The beds and pillows at this hotel were great, and it was very quiet at night. Location is superb; walk to shopping and restaurants. Great area for runners or walkers. We will certainly return to this same great hotel again!

We (2 adults and 3 children) spent one night in a very comfortable suite. The new Sheraton Sweet Sleeper bed makes a difference. The hotel location is fantastic: blocks from restaurants, shops and horse carriages which circle the joyous Country Club Plaza. Our only complaint is that the hotel was out of cribs and unable to secure one from another hotel.

We use this hotel about 5 times a year for workshops my company conducts. We have always found them to be exceptionally responsive to all requests and excellent hosts for our participants. Room arrangements are at or above average but we rarely have more than 20 people attending. Occasionally, we have noted problems with the quality of the food. The concierge service is excellent and the front desk people are among the best I have ever experienced in any hotel!!!

This place is pretty dismal. Be wary of any hotel with "self-park" and find your way, lobby decorations screwed into the tabletops to prevent thieves, and "silk" floral arrangements to save money but add a touch of "glamour". Staff was ok, but linens were terrible, a dust ruffle was missing on one of the beds, there wasn't a piece of furniture that didn't have to be there ( coffee table, but no end tables). Just plain shabby. Room service took an hour and did not include half of items ordered, waitron said she could re-order the missing items, at that point "no thanks". Extra $20.00 for Plaza View included the parking structure of the office building next door, that was about it. Sheraton website described a variety of room layouts so I booked the most enticing sounding one, when I complained that I got the Standard Suite the desk told me "every damn room in this hotel is exactly the same".

This hotel is a motel on steroids, and a pretty bad one at that.

Overall the hotel has it's good points and bad points. Let's get the bad news over with first. The pool area needs some significant upgrades. Specifically the lack of a dry and/or wet sauna was a let down. Also the cleanliness of the whirlpool was atrocious. Scummy soap bubbles galour..green water...yuck. I will say the pool area layout was unique and I like the indoor/outdoor idea,however Sheraton needs to spend some bucks to ensure repeat customers. Upon checking in they did not have the specific type of room we wanted in the regular guest rooms. (floors 3-12) Thinking on her toes, Stacy at the front desk upgraded us to the Club Level at no charge. Very admiral thinking on her part, IMO.The better news is that the hotel has a super location. The CC Plaza (...) is just a few steps away. If you like to shop, eat, mosey, or just people-watch the plaza is great.The room was fine. We really enjoy the suite layout. The kids can sit on the couch and watch tv and I can close the double doors and enjoy a coffee with the spouse. Some things did not function, however they "comped" us a couple free movies. Overall for the price we paid on Priceline.com, I would recommend this hotel to those looking to nestle into one of the nicer KC area. Would I pay the $120+ / night that they are asking on other websites?? No. I do not think the Sheraton Suites warrants that high price tag. For $120+ I would much rather scoot up the road a few blocks to the Embassy Suites.Adios.

Grat hotel all around. Three things that could be improved. An exhaust fan in the bathroom. Fitted Sheets. And a few more towels in the bathroom. Great hotel. I kind of disliked the pool being closed at 10pm. But I dont think there's much they can do about that. The few arcade games they have are outdated. The great things about this hotel greatly outwiegh the few minor bad things. The food from the restaurant is great. Especcially the breakfast buffet. Great price, and all you can eat. Really good biscuits and gravy. I look forward to staying in this hotel next year. Great staff. I dont know what the other people were talking about renovation needed, the hotel was in great shape when I stayed there, last week of june, 2003. The pool was great, and its nice to beable to swim inside and outside under alittle window. Right in the center of alot of little stores and restaurents, Movie theather is right around the block. Just min away from the "city". I would deffinatly recomend this hotel to anyone planing to stay in KC. My room had two tv's one in the living room and one in the bed room. French doors seperatign the rooms. Nice setup, great view from the windows.

This is deffinatley one of the best hotels I have ever stayed at.

Great location, excellent attentive staff at front desk, however, hotel could use some renovation, things like vent cover missing in bathroom and there was a room service tray in the hallway for almost 2 days! If I had to pay standard rate, I would probably want to stay somewhere else. The Plaza is fantastic and the people of KC are really nice!