Sheraton Suites Market Center

Address: 2101 Stemmons Freeway, Dallas, Texas, 75207, United States | 4 star hotel
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This 4 star hotel, located in the Downtown area of Dallas, is near American Airlines Center, Medieval Times, Harry Hines Boulevard, and The Spa at the Crescent.
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    Historical Traveler Reviews Sheraton Suites Market Center Dallas

    Great Stay at the Sheraton


    Stayed 7 weeks at this all suite hotel. One cannot hear any noise from the next rooms. The living room has an openable outside window. The bedroom has a sliding glass door with a tiny balcony. There is a breakfast buffet with a change in selections each day or a standard menu. Also, their dinner has good meals. There is one washer and dryer behind the lobby. There is also an indoor/outdoor pool(large) and a small gym. They furnish a shuttle for anywhere within 5 miles. The service here is excellent.

    A Little Disappointed


    We stayed at the Sheraton during a week-end leisure trip. We were disappointed in the size of the beds, not really feeling even like a double bed, and even though they were VERY comfortable and the pillows and bedding were very nice, they were not very long at all. The furniture was very out-dated and I agree to the reference of it looking more like the 70's or 80's furniture. When made down into a bed, the sofa left a lot to be desired. Not very comfortable for my grandson at all. The pool was small but nice and the grandchildren enjoyed their time in it. We didn't eat at the restaurant, so can't comment on that. It was small compared to other suites we have stayed in. All and all, I would give it an average rating.

    Needs an upgrade


    I booked this hotel with the idea that Sheraton Hotels, in general, are usually 4/5 stars in quality. I was, however, quite disappointed in this Sheraton Hotel.

    Coming from Canada, the Sheratons generally appear to be more consistently of a higher quality. Part of the Starwood group of hotels, the Sheraton hotels are branded alongside the Westin and W Hotels. If you have the cash, I would suggest you would have better luck in getting consistently high calibre hotels by selecting the WESTIN brand of hotels. Both the Sheraton and Westin Hotels co-exist in major cities around North America.

    During my leisure trip to Dallas, I stayed in three hotels. In order of enjoyment:

    1. Four Seasons Hotel Resort and Club Dallas at Las Colinas

    2. Hyatt Regency Hotel Dallas

    3. Westin Galleria Hotel Dallas

    4. Sheraton Suites Market Center Hotel Dallas

    My ranking of the Sheraton at the bottom of this list does not indicate that it lost by a WIDE margin. It cannot be even categorized in the same CLASS as the other hotels I have mentioned.

    When I checked into my room, I was disappointed to find the furnishings of a 1970's/1980's-era. The same kind of furnishings (sofa, for example), could be found in a used-furniture bargain center. The style and quality of fabric was poor. While the room did have a small fridge/cooler, there was no mini-bar to speak of. The interesting thing was that there was a sink in the "bar area". The quality of the washroom was disappointing. The shower/tub was pretty old. My sink faucets were dripping/leaking water. The sink faucets were very old and cheap-looking. The sink/bathroom quality reminded me of cheap rental housing you would find in bad parts of town. The only thing to redeem the hotel is the quality of the bed. The sweet sleeper bed is probably the only thing this hotel has in common with the other Sheraton Hotels.

    I used the small fitness room on the main floor of the hotel. The equipment was pretty standard-fare. Compared to other above-average hotels, the equipment was pretty low-end. At the time, I only saw cycling machines and no elliptical machines (which I prefer). There was a television in the fitness room.

    The indoor swimming pool was pretty small. Not long enough for good lane swimming. Neither the fitness room nor the pool looked very used.

    I did visit the restaurant/pub in the evening. It had pretty standard American food. Nothing really fancy on the menu. They had a big screen television in the background. The restaurant shared a common area and entrance with the "pub" which is where the television was located. At the time I went to the "pub", the restaurant was closed. Service was acceptable.

    When I called the front desk to discuss the leaky faucets in my washroom when I checked-in, they said someone would be sent up to fix it. Nobody came. I mentioned this to the hotel manager at check-out time and he proceeded to reduce my bill by about $40 USD. I ended up paying about $90 USD + taxes.

    When reading the other reviews of this hotel, I cannot believe people can possibly rate this as their "#1" favorite hotel in Dallas! While the price is much better than other hotels (like the Westin Galleria Dallas) I stayed at, this hotel does NOT deserve the Sheraton brand name. It would be more suited as a Holiday Inn Express or something in the 2/3 star category.

    Hope this helps. If money is not too big a concern, a Westin Hotel will always be better than a Sheraton Hotel. Westin Hotels also feature the "Heavenly Bed" AND the "Heavenly Bath"... which feature dual-shower heads. A great plus for comfort and luxury.

    Although this hotel is convenient if you are travelling for business (it is across from a conference center), people travelling for pleasure/fun should stay AWAY from this hotel.

    I hope this review helps your decision-making.

    Sadly Disappointed


    Unfortunately, my experience did not live up to previous reviews. While the room was comfortable and the "sweet sleeper bed" was a delight, the amenities and service left something to be desired.

    Using the shuttle service was a disaster as we were not informed the driver went off-duty at 10 (even though we were dropped off at the West End to see a show and have dinner at 7:30 and we specifically asked how to get back to the hotel.) Upon calling at 10:02, we were first told we were out of luck and would need to call a cab. When asked to call a cab for us, the clerk got an attitude and told us he would try but he couldn't guarantee anything.

    Finally, after waiting and calling back, another desk clerk was able to get us a cab with no problem and at about 10:40 we arrived back at the hotel. The desk clerk I dealt with on the phone, and thanked upon arriving, reimbursed me for the taxi and gave me coupons for breakfast as an apology. I was leary of using the shuttle service the duration of the stay even though this and the hotel's proximity to the West End was one reason I chose the Sheraton.

    Additionally, one of the phones in my room was broken and the ice machine was out of service, forcing me to trek down a floor each time I needed ice. Also, what you save in price, you give up in services such as breakfast and internet access. I ended up paying as much as I would have for the pricier hotels in the area.

    A delightful surprise


    We booked through Priceline so we were not sure if the hotel would be one we would truly like.

    Surprise!!! Although near the busy highway we heard no noise and we were in a delightful suite. The king size bed was in a room off of the living room area, through french doors. We had a small balcony off of the bedroom. Everything was spotless and the mattress was heavenly!

    The decor was very nice. All in all a lovely place to stay for a very reasonable price.

    Within walking distance is a Dennys restaurant which would be easier on the pocketbook if you had small children with you.

    The hotel is very convenient to downtown and to the Kennedy Memorial museum.

    Great meeting location


    This hotel was very nice. Excellent king-sized bed in the room. Very comfortable. Nice meeting rooms. The only down side is that the restraurant was not open at dinner due to remodeling. No other restaurants in the vacinity. Not handy for the out-of-town traveler.

    For our purposes, it was just right!


    We stayed at the Sheraton on a weekend in May and had 2 suites ($69 each). There were 3 teenagers in our party and they loved the rooms. The rooms were a bit small and the furniture outdated, but for our purposes they were just right. They were clean and cozy, and the beds were very comfy. The staff was great and everyone from the desk clerk to the maintenance crew was very friendly and helpful. We lost our car keys down the elevator shaft, and the staff came to our rescue and were able to retrieve the keys. What could have been a disaster for our weekend getaway, was quickly taken care of by a competent, patient and friendly staff. These are the type of things that make an average hotel, above average!



    Stayed 2 nights from 2/23 - 2/25/2005 in Club Level room on 11th floor. Hotel was in convenient location and staff was friendly. Room was okay, furniture was a bit worn. Club Level was one of the worst I have seen. Evening appetizers were terrible - left out to get dry and crusty, and not replenished. Open bar consisted of 8 cans of regular Coke and Sprite - couldn't even get a diet. Lounge was not attended, so no one to ask for anything else. Breakfast was a bit better, but I would advise against paying for this "luxury." Fitness room had old, low quality off-brand equipment. Ate at restaurant and had room service twice - service was prompt and friendly, but food quality consistently below average. I might stay there again if I could get another super low rate, but otherwise will probably look somewhere else.

    Not Bad


    Very nice hotel. Friendly staff. The suites were kind of small. One of our bathroom doors did not lock. Hard to keep the kids out. The pool and workout facility were great. Very quite considering Mary Kay Seminar was going on. Overall great stay.

    Expected a little more room for a suite at the Sheraton


    This is an all-suites hotel. We were provided a living area and a separate sleeping area divided by french doors. The room was comfortable, however, I was surprised at the smallness of the suites.

    My stay at LaQuinta Suites offered more space and room than my suite at the Sheraton. The couch in the living area was very worn, soiled and tattered with various loose strings (Room 827) which, for me, did not set the mood for a romantic weekend with my husband. For those that do not like drinking coffee out of paper cups, actual cups were offered for the coffee maker instead of paper cups. There is a weight room, pool and jacuzzi on site which was clean and net. An interactive menu on our room television indicated that breakfast was available until 11:00 a.m. on the weekends. When we went to the lobby at 10:15 for breakfast, they were actually closing out the buffet breakfast bar and the food remaining was pretty scuddy. So we ate at a local restaurant close by. When it was brought to their attention that the interactive menu stated breakfast was available 'til 11:00 a.m. they offered apologies and stated they would look into the interactive menus that were appearing on room televisions. I would recommend this hotel, but do a standard check upon arrival and if you don't like some of the details of the room, simply ask to be checked into another room, which I should have done.

    TripAdvisor Reviews Sheraton Suites Market Center Dallas

    3.50 of 5 stars Very Good

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