Sheraton Suites Calgary Eau Claire
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Sherton Loves to take your money
I usually do not travel and stay at any of the Sheraton's, because if things go wrong, they go really wrong.
I had booked a hotel suite for my brother and his wife, but he was unable to travel to Calgary, as he fell very ill and was in the hospital. I called Sheraton Suites, cancelled and they gave me a cancellation number.
Once month later on the Visa bill there is a hotel charge. Called them and explained - they stated that I did not cancel, unless I can produce a cancellation number. Well, you can guess I can't find the number.
I then pointed out that I had not faxed back the authorization to use my visa, for a 3 party visa charge required if the person staying is not paying for the suite. She stated it doesn't matter, we put it through anyway. I asked why would you want the faxed copy of my signature if you go ahead and credit the account anyway. She replied that is their policy and I now have to work with the Reservation supervisior.
Aside from the credit card fraud aspect of this whole deal, I resent being told they will do what they want with my credit card number.
Beware the Sheraton is a very nice hotel, but don't fall out of line because you will be out $300.
Last year I booked a party of 10 into the Hamilton Sheraton for a conference one month in advance, and the entire party was bumped because of the world cycling championships. They put the party up at the Hamilton Ramada, and what many described as a Syrian Prison. The sheets were see through, the lights were burnt out in the bedrooms and burns throughout the suites in the carpet. One of the beds has not been changed, just made according to one women. Not enough, but the Ramada was located over a nightclub/strip club. There was no restaurant in the Ramada, but the front desk staff told them not to walk at night around the hotel. They would have to take a taxi out of the neighbourhood to get a meal, because of the homeless, drug dealer aspect of the area. Most went to bed hungry.
No apologize there either, no gift voucher - nothing. The entire group rented a van at 2:00 am in the morning and drove to Niagra on the Lake, to stay in accomodation there. One young female executive was so frighten in her suite, she slept with her clothes on top of the bed, with the chair against the door. The hotel in Niagra felt to badly for the group, they upgraded them all to suites and gave them complimentary breakfast in the morning.
We love this hotel
This is my husband's and my favorite hotel of all time. Everything about it is wonderful. We live in Calgary but we make a point staying at this hotel once a year. We love it!
Very nice Place To stay
We enjoyed our stay at this hotel. It is in a great location, within walking distance of many restaurants and parks. The suite was nicely furnished with a small sitting room and a bedroom with two queen sized beds.
Hotel staff was incredibly helpful, from the bellmen to the concierge.
The kids loved the waterslide at the pool.
Hotel restaurant served a nice buffet breakfast.
We'd definately stay here again if we returned to Calgary!
We stayed here for 2 nights in early July. Of a 14 night vacation in western Canada, this was by far the best hotel we stayed at.
Everyone we met, including front desk personnel, concierge, bellman, valet, etc., was friendly, helpful and very professional. Each one wore a headset to communicate with each other. Each of our requests was met with a wonderful attitude. The room itself was beautiful with a separate bedroom with a very comfortable king bed. In the sitting room was a pull out couch for our kids. The room had a minibar fridge, microwave, coffeemaker, and adequate glassware. The vanity was huge, and the bathroom had 2 sets of doors. An entrance from the sittingroom/kitchen and another entrance from the bedroom. The suite had 2 TV's in armoires and adequate closet space.
The pool area was clean and well maintained. Towels were provided. In the change rooms there was an array of toiletries provided so that we could shower and shampoo after using the pool. The pool water could have been warmer for me, but the kids enjoyed swimming and using the large slide. The hot tub was elevated in a sort or alcove beside the pool. It was definitely hot!
We didn't use the restaurant or lounge although they looked nice. The ballroom was being used for a wedding during our stay. It looked beautiful.
The hotel is connected to the 15+ walkway and this is a cool way to get around to other areas of the downtown. It would work great during cold winter weather, you'd never have to go outside.
Valet parking costs $20CAD per day. There is no other choice at the hotel. There is public parking across the street, but I'm not sure if it is safe at night or what the rates are. The valet service was prompt and the staff had their own desk right outside the front doors.
The hotel is located beside the Eau Claire Market. There are many restaurants and cute little stores in the market, as well as an IMAX theatre.
We have stayed in many hotels in Canada and around the world in the past few years. This is the hotel that we remember as having the best service. If we ever return to Calgary, this is where we'd stay.
Excellent hotel and staff. Our family of 4 enjoyed our visit to Calgary and this hotel was a big part of that enjoyment. Beautiful facility with a family friendly atmosphere - perfect pool and fitness center. The best hotel we stayed at during our three weeks in Canada. 1st Class.
Fantastic hotel. Nothing was forgotten and the staff was incredible.
A companion and I stayed at the Sheraton Eau Claire for a "weekend getaway." We weren't sure that we'd be able to afford the rates as we knew that the hotel is quite new, highly rated and in a very popular part of town.
We discovered that this hotel offers a cut-rate called "Double Your Weekend." It's only $150+taxes per night on Friday and Saturday. We expected that, with this lower rate, there would be a reduction in accomodation or services to compensate. Let me tell you that no expense was spared.
The spacious room was very clean and left nothing to be desired. A few points that I remember and may not be listed in the e-brochure were...
- Coffee bar with sink, microwave and bar fridge. - Large work desk with high speed internet access. - Living room with television featuring TV-WEB, movies and videogames. - Bedroom with king sized bed and beautiful comforter and more pillows than I've ever seen on one bed before. - Separate vanity area with sink. The toilet and bathtub are in a separate room. So one person can "get ready" while the other person showers.
One thing we thought was funny was that, despite the fact there was a 1200 watt hair dryer built in beside the sink, there was also a 1600 watt hair dryer in one of the nightstands. Can't imagine what would have led to that situation.
ALL of the employees, from the porter to the desk staff to the concierge, was efficient, competent and friendly.
Finally, we were even given a room on the 12th floor with a nice view of Eau Claire market. We were expecting a basement room considering the reasonable rate.
I would not hesitate to highly recommend this hotel to anyone I know. I probably couldn't afford it at its usual rates, but with the "Double Your Weekend" offer, even my friend and I could live in high style for a couple of days.
(Note that I'm not sure if this "Double Your Weekend" plan will be offered indefinitely or has an expiration date. YMMV)
The Sheraton Suites Eau Claire -- great!
We spent three nights at the Sheraton Suites Eau Claire. It was magnificent. The staff was extremely friendly, the beds were soooo comfortable and the shower was terrific. It was a little tight for two adults and two teenagers but due to the facilities no one really minded. The kids used the pool (not too large) and the slide which they described as awesome.
The location of the hotel is really terrific. There is plenty to do right nearby and Chinatown is walking distance. Would definitely stay here again.
I have just returned from a five day trip to Calgary. I flew into
Montana, my daughter and 5 year old granddaughter picked me up and we
drove up into Canada.
The staff at the Sheraton was wonderful. I dealt with Tasha at the front desk( great asset to the company)she took care of every need, even had a terry cloth robe for my granddaughter,( which made her feel so special.) The concierge made reservations, gave directions and was a great help also. The whole staff was incredibly friendly and service oriented. Our suite was beautiful, very rich decor. Perfect for three females. My daughter and I had two queen beds in our room, the living area had a sofa that opened into a bed for my grandaughter. Gave us privacy.
Right outside the front doors, you could turn left and go into a beautiful park with a river running through it, or turn right and go downtown. Across the street was the Eau Claire Market with restaurants( Joey Tomatoes) the best. We absolutely loved everything about Calgary and the Sheraton Suites.
Great location for tourist
Corporate hotel in a perfect tourist setting. Just outside the front door is the Eau Claire Market Place which has food, shopping, entertainment, and nature. A stroll will take you across the Bow River onto Prince Edwards (?) Island with walking paths, benchs, open grass areas, childrens' areas and a nice outdoor restaurant. There was a multitude of restaurants to choose from within walking distance of the hotel. The concierge staff was outstanding in their knowledge and recommendations!
Baby outshines older sister
The Westin Calgary has been upstaged by Starwood sister property the Sheraton Suites Eau Claire. The Sheraton staff's effortlessly cheerful greeting sets the stage for a pleasant stay in their spacious rooms. Separate parlor with ample work space and separate sink and vanity with decent lighting make even a 1 night stay more comfortable. Starwood seems to be leaning toward "W" style decor and venues in their newer properties, but the bar and restaurant in this one don't fit. The Owl's Nest from sister hotel Westin across the street is more inviting and would be more at home here than the smoky Irish bar, and the BBQ restaurant is very out of place. But why stay in when Calgary has so many other culinary offerings?
TripAdvisor Reviews Sheraton Suites Calgary Eau Claire
Travel Blogs from Calgary
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