Sheraton Suites Old Town Alexandria
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Historical Traveler Reviews Sheraton Suites Old Town Alexandria
After reading some of the reviews on the Sheraton Suites Alexandria, I didn't know what to expect & kind of prepared myself for the worst. This was my first trip to DC, & I'm used to staying at the Marriott hotels (Residence Inn/Renaissance)& Embassy Suites. However, I found a great deal on Sheraton's web site so I decided to give it a try. I was extremely happy (and relieved) with our suite! Our flight came in really early and the staff was very accommodating. They let us check-in early with no problems. Our non-smoking room was extremely clean. I was traveling with three other people and we were all very comfortable. The hotel also provides a free shuttle to the Reagan Airport (about 10 minutes away) which was really convenient. I would definitely recommend staying in one of their suites.
As people who often visit Sheraton properties when we travel, we were very disappointed by the accomodations given to my wife and I; (to say the least it was our Anniversary). The front desk staff was clueless as to what was in the area. No one had a sense of direction. Also my room was very tight (too much in such a small space). We had a problem with the heating system, it took over 30 minutes before any came by. And when they did their reply was I have to speak with my supervisor. Waiting another hour we then called to see if any one was working on our problem. While waiting for the maintence department to fix our heating unit we found bugs by the refridge (roaches). Also sanitary napkins in the bedroom drawer; this set off an alarm. Is anyone checking or cleaning these rooms properly. Also for this to be an Starwood property the entire pool was 3 feet. If you must stay in this area an it has to be a Sheraton Property go to Crystal City or somewhere else.
Not great, not terrible
The room decor was above average; especially nice were the b/w treated photos. Amenities pedestrian. I had no hot water, but someone came up and fixed it without necessitating a move. The New York Times is not available, only USA Today. Parking fee is outrageous for a suburban property, however on weekends and nights after five street parking is free. Daytime, two hour max. Dsl access $10. Pets are welcomed without a fee, which is really nice. You can get a great rate online, but don't try to change it, even in an emergency (blizzard shut down I-95), not only will your request not be accommodated, you will be treated like a criminal for booking through a discount outlet. This is comparable to how airlines treat you for getting a "free" ticket on mileage; they fail to note that you flew around the world six times for the freebie, and they initiated this program to start with. If the hotels don't want you booking online at a discount, they should not offer their property.
Nice re-do, a few problems
I picked the Sheraton Suites, Alexandria, because with our 10 yr old, we wanted two rooms, an indoor pool(more about that later), closeness to DC and a more intimate neighborhood than nearby Crystal City.
We arrived tired about 9PM. Reviews here had already prepared me for the $16 parking charge but the rate was decent, $99 and though I feel this charge is outrageous, it is only 4 to 8 more than other hotels in the area. The lobby was nicely turned out for Christmas and felt modern with marlbe like floors, but average otherwise. Clerks were friendly, with a bellman was available to help with the bags. I asked for a higher floor room than the 3rd floor suite I was given, and the clerk explained that 4 higher floors were closed. Turned out the 10th floor was open but I was too tired to call the desk and ask to be moved.
There is an elevator directly from the garage to the lobby. The hallways to the suites are done in a modern yellow and gold, and are bright and attractive.
The suite was two small rooms, a living room with queen sized sofa, an upholstered chair, a desk with an ergonomic desk chair, a television, a small microwave and refridgerator, and a deep sink. The bedroom had a king size bed, a three drawer dresser, a full small closet, and a television. (The TV's have about 16 free channels, including HBO, but,
not Nicklelodeon or Disney). There are wide french doors joining the rooms in the middle with sheer door panels that give some, but not complete privacy. The one bathroom can be accessed from both rooms, a nice touch.
The less than one year old re-do of these rooms was quite stylish with designer touches. One bedroom wall had a textured, striped wall covering in deep blue. The duvet on the bed was striped as well in lighter blue tones, the couch and chair were deep blue, and the black out curtains were deep blue paisly. Nice lamps, a sleigh headboard on the bed, and nicely toned furniture, with mauve wallpaper on the other walls rounded the rooms.
Starwood, Sheraton's parent, has attempted to standardize their bedding, and these suites offered their new bed, made by Sealy. It was firm and supportive, with a decent pillowtop, but it was short of being luxurious. My wife found it a bit too firm.
Housekeeping was spotty, though the room upon arrival was clean. New cups were not put out every night, nor old cups washed, and the vacuum could have been used more efficiently.
When we ordered more pillows and towels, they arrived promptly.
In general front desk were helpful, and apologetic, when the time came.
In Virginia, you need a lifeguard to staff your pool. The hotel cuts its pool hours seasonally but does not advertise this on their website. When the long, 3 ft deep, nicely heated pool was open, the lifeguard was very pleasant, but because hours are not convenient to touring, we swam only once in 6 days, a big dissappointment. There are lifeguards willing to work other hours- this is simply a bottom line call on the hotel's part, and we were not pleased.
As others have noted, the restaurant's posted hours are not always respected, and we generally stayed away. However. front desk personnel were always helpful in their suggestions on where to eat, and there is a decent coffee shop across the street for reasonalbly priced breakfasts, as well as a small supermarket down the street for snacks.
Alexandria's King Street has a wonderful variety of small storefront restaurants, good small shops and a very pleasant atmosphere. We ended up eating most of our dinners here.
All in all, I tended to think of the hotel as above average, but the pool hours, the hotel's restaurant, and sloppy housekeeping downgraded my rating, and especially my wife's overall impression. My 10 yr old would have been happier with the Disney channel, and especially more swimming time.
Working for a Travel Agency, I travel at least one week per month. This was my second visit to the DC area this year. The first was a disaster as you can read in my review of the Washington Plaza. The Sheraton Old Town on the other had was just the opposite. Nice lobby, friendly service, Robi at the front desk was extremely helpful offering directions and guidance, the suites are ABOVE nice they are wonderful...not to mention the Sweet Sleepers. Free shuttle to the airport where you can catch the metro. I did not eat at the hotel restaurant, however, I choose my hotels for rest and comfort, not the food. I would suggest this hotel to anyone wanting a great value, comfortable setting, convenient location and friendly staff.
Good hotel. Clean rooms, nice layout, close enough to the Metro and Old Town. Should mention that parking is an additional $16 per day in their garage. Again, there is something about the service in the restaurant. It seems that Sheraton is not really invested in that portion of their hotels. Too bad.
Front desk at check-in just clueless. Thousand-keystroke, no-eye-contact classic.
Meeting space decribed in contract as perfect for a group of 12 turned out to be the sitting room of a cramped two-room sleeping accommodation with the furniture removed and piled on the bed in the adjacent room, and folding tables arranged so that attendees faced each other across a 24" surface.
Group dinner in the dining room was the worst disaster of our 10-year, 100+ meeting history, with an untrained, unmotivated, unfocused waitstaff, horriblele food, and distracted, sullen service. Humiliated us in front of our largest client. Dirty, tired hotel. A quintessential example of a property with a location so central and busy that it has never experienced the need to attract a guest for a second visit. Avoid at all costs.
Alexandria in August
Generally we like to stay at a B&B when we travel but chose the Sheraton Suites on St. Asaph when we visited my stepsons in August, 2003, because of the good price we found through Travelocity. Though we spent little time there, we liked the suite layout.
As for Alexandria itself...we enjoyed our pleasant strolls amidst the handsome townhouses along Lee on our way back and forth to King Street, a wonderful exhibit of landscapes at the Torpedo Factory Art Center, a boat ride along the Potomac to Georgetown, new varieties of plums at the Saturday farmer's market, soft shell crabs at 219, and breakfast at Table Talk. The guys also surprised us with tickets for a concert at Wolf Trap.
Very Nice Hotel
Extremely nice rooms. Nice lobby. Friendly staff. Six blocks to King Street. We enjoyed our stay very much.
Very friendly staff
This hotel is very nice. The staff is friendly. It is a short cab ride to King Street and they offer a complimentary shuttle to the airport. The only thing lacking is the restaurant. My wife and I have been to this hotel three times in the past year. I would rate it overall as a tad under excellent.
TripAdvisor Reviews Sheraton Suites Old Town Alexandria
Travel Blogs from Alexandria
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