Sheraton Springfield at Monarch Place
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Historical Traveler Reviews Sheraton Springfield at Monarch Place
Could have been cleaner...
Sunday, July 10-11, 2005
My friend and I took our daughters for a Girls Night.
We got a fairly good deal that included the room for the night and 2 adult passes to the nearby Six Flags New England for $129, and kids eat free breakfast with a paying adult.
The front desk was prompt and courteous. I had to ask for the Six Flags passes even though that was my booked package. Parking was $10 a day and added on to my room charge.
I had occasion to call to the help desk for extra towels. They were brought to my room within minutes, with a follow up call a few minutes later to make sure I received them.
I stopped at the front desk later in the evening to ask about additional passes at a discount and also asked where the breakfast was. I found out I needed passes for the kids to eat free, which were not given to me at Check-In.
The lobby is impressive. This is an atrium style hotel, meaning the middle is cut out and the rooms surround it. We were on the 10th floor. I got the impression that this was the place to have a wedding.
Our room was a non-smoking 2 Queen bedroom. The Sweet-Sleeper beds were comfortable. There is no mini-frige or other kitchen type area. It's a room. Not a suite.
The bathroom was moldy. Moldy. The caulking was peeling from behind the faucet of the sink. There was mold all over the tile grout in the shower. The shower curtain was disgusting. The ceiling above the shower was full of mold as well. There was no vent or fan in the bathroom. It just looked old.
We went to the pool right after dropping off our bags. It's on the 4th Floor next to a "Health Club". There's a sign in desk and that's where you're given pool towels. The pool was clean and the kids enjoyed it. There was a hot tub and a cool tub as well as a sauna. The outside sun deck was accessible through sliding glass doors at one end of the pool.
We decided to eat dinner at the MVP.Pub instead of the more upscale-appearing Peter's Steakhouse. This was a tiny sports bar. The food wasn't great, nor was the service. We waited over an hour from the time we sat down for the waitress to tell us that they had run out of pasta (both girls ordered pasta with butter) and were sending someone to buy some and it would be another 10 minutes. The waitress took the kid's meals off the bill, but still never explained why it took them an hour to realize they were out of pasta. Basically, the service was lousy.
For breakfast the next day, we all got the buffet at the Steakhouse. It was passable and $10 per person.
No surprises. We used the video checkout in the room. I called the valet about 5 minutes before going down, and my car was ready when I got there.
I wouldn't stay here again unless I knew the rooms had been refurbished.
Check in was easy, but we did have to remind the desk staff of the items that came with our package (club lounge, etc). Very nice and clean hotel. Room was great--we booked a suite and it had everything that it said it would. Sweet sleeper bed was very nice! Sports bar was a nice place to visit. We would go back. The only thing was the location, felt like it bordered on the "not so nice" part of town. Not a lot of restaurants around, but that's not the hotel's fault.
Worst experience ever at Sheraton in Springfield, MA
The Sheraton of Springfield, MA ruined our wedding night. My husband and I contracted with the Sheraton several months ahead to block off rooms for our wedding guests and to reserve the Governer suite for our wedding night. When we arrived at our room, we had been upgraded, but when we checked in the clerk did not inform us of this. We shortly found out that the AC in our upgraded room was broken. When we complained about it a security guard came up and told us that they had this AC problem the night before. Then she said in a very snotty manner to us to just open some windows and left. Needless to say, you couldn't open the windows. When we asked the front desk why we didn't get the room we contracted for, the Governer's suite, they said it had flooded. They offered to put us in a junior suite, after much complaining, which was a joke. It had no jacuzzi and was very small. Our guests had bigger rooms than the so called junior suite. When we expressed our concerns, they told us that we could stay in the suite with the broken AC and use the jacuzzi for $150 dollars and/or then go sleep in the other room, or just sleep in the other room for free. I am extremely upset that the Sheraton knew that the AC in the upgraded room that they gave us wasn't working when we checked in and never said anything to us. They just hoped that we wouldn't notice. It was 80 degrees in that room. I think they gave away the Governer's suite to the people who were staying in the upgraded suite the night before who complained about the broken AC. The Sheraton ruined our wedding night and we will never stay at a Sheraton again.
Great Service, with one problem
For a family event, we had two rooms for four nights. Hotel staff was excellent; very friendly and helpful. Rooms were clean, beds very comfortable. BUT... The second and third mornings there was no hot water for showers. We notified them the first morning, and that evening when we returned from our day there was still no hot water. The next morning, still no hot water...each time we were told "We're working on it". I asked for a credit of our parking and refrigerator charges, got no response. Called Expedia, and they contacted the hotel and helped work things out. I was surprised that the hotel called the hot water thing "a little problem". But the friendliness of the rest of the staff outweighed the management's attitude.
I loved my room. I'm a starwood preferred guest which doesn't mean too much overall but i was able to get an upgrade to the 12th floor and take advantage of free evening snacks (full cash bar) from 6pm - 9:30 pm and in the am a full continental breakfast. The pool and work out facilities are impeccable and FREE. Valet parking is easy and only 10 dollars a day (and they didn't charge me for my departing day). The room was better than my last at the westin. My only complaint was my coffee pot didn't work and when i found out at 6 am was told no one from housekeeping was in. I'm not sure why i didn't just ask to get one from another room but the water was hot enough from the tap for tea. The tub i had was jacuzzi equipped and though i think 'sweet sleep' is a spin off from 'heavenly bed' i would definitely take this over my last westin stay. The front desk is 'so so' but i had no need for a lot of help so i was all set with that too. I ate at the MVP bar/lounge and it was pub style quality but service was prompt. Internet access for free in the pub as well as the 12th floor lounge. I would venture to place my rating somewhere at a 5.5
If you LOVE pillows...
If you love pillows this is a great hotel for you. The beds are high and soft but not to soft. There are five pillows per bed and while the views aren't always that great I really don't have anything bad to say. There was a meal charged to my room that wasn't mine, but when I went to check out the front desk took it off my bill without any problems. No breakfast included...but we slept late so it would have been luch anyways.
Very nice stay at a good price
I stayed at this Sheraton on 8/7/04. I got a good rate ($109) through their website with a AAA discount. This price was especially good considering that other smaller hotels in the area were going for over $100. The hotel is located off I-91 and has parking for $10/day.
Check-in and check-out were smooth and quick. The front desk clerks were very professional, courteous, helpful and friendly. The lobby is tiny though for such a big hotel (325 rooms).
The non-smoking room we had on the 7th floor was very good: big, clean, and had windows that opened for ventilation along with a digital thermostat. The bed was very comfortable and had many fluffy pillows.
It is not the most sound-proofed hotel because the rooms all open to an indoor central courtyard with little fountains. The night we were there the doors to the ballroom (which faced the courtyard) were open and you could hear the commotion from a party slightly from the room. All in all, it wasn't that bad though. The only noise that was really annoying was that of the occupant next door having his tv on all night long.
One of the best aspects of the hotel was the Athletic Club/gym-it was the biggest and most well-equipped of any hotel I've ever been in. There were multiple treadmills, many nautilus machines, a rower, TV, 50 ft. clean pool, saunas, & whirlpool (that wasn't working one morning).
I didn't eat at the hotel so I can't comment on the food. I was very pleased with the accomodations and value and would most definitely stay there again if I were to return to that area.
My favorite place to stay!!!
The Sheraton, Springfield is by far my favorite hotel and I have stayed everywhere from Eqypt to New Jersey! Friendly faces asking to help eveywhere you turn, wonderful food at the bar and grille, and an extensive athletic club! They have got it all!
Nice rooms, bad service
I also stayed on the 10th floor and the rooms were very nice. However, we experienced slow, disorganized service throughout our stay. During lunch at the Steakhouse, the waitress completely forgot my wife's order and brought it 45 minutes later. Dinner the next night, my steak was cooked well-done instead of medium-rare as I ordered. I must admit that I was immediately offered a free appetizer for the mix-up, however the steaks were mediocre at best. They were definitely a lower-quality cut and prepared with an overload of meat-tenderizer. The next morning, realizing that we had finished our toothpaste, I called down to request a few packets. Three phone calls and two hours later, we finally got one. Maybe they are slowly adjusting to the new Sheraton customer-service policies, but they definitely need more work.
Loved the Sheraton!!
We stayed at the Sheraton on 4/12/03 for the Antique show at the Big E put out by the Maven Company.Rooms were huge & extremely clean. Great views, we were on the 10th floor. The inside opens up so you can see all the floors from bottom to top and has a beautiful waterfall-type garden area. A very nice lounge/sports bar inside the hotel as well as a wonderful steak house. Food was great, prices were not expensive. Breakfast (Buffet) was great as well with lots to choose from & the chef made you food as well (all in the same price!).Front desk was wonderful! Very helpful, extremely courteous. Highly recommend! We will stay there again should we go to the Antique show again this October.
TripAdvisor Reviews Sheraton Springfield at Monarch Place
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