Sheraton South Padre Island Beach Hotel And Condominiums

I found the Sheraton to be an excellent property. The rooms were newly renovated and it was by far the best property on the island. They have a great pool with a swim up bar and we had a great time.

We attended a conference here & stayed from June 9th thru 13th, 2004. I read all the TripAdvisor comments, requested all our rooms to be on the South (pool) side & went with an open mind. It took 5 e-mails and a call to the front desk manager to get the reservations correct & upon arrival they were all wrong. At least 8 rooms on our floor did not have "Sweet Sleeper" beds. Ours was old, & uncomfortable. The sliding glass door stuck shut several times & took both my husband & I several tries to push it open. Maintenance tried to fix it to no avail. The outdoor Jacuzzi was out of order until our last night. The A/C was a window unit that only kept the room cool if it was directed straight at the bed. The room phone had to be disconnected to use the Internet & management stated that a separate Internet connection would not be available until next year. Rooms were cleaned as late as 6 p.m. (about the time you were trying to get ready for dinner) & the cleaning staff was unfamiliar with Sheraton's conservation efforts...all towels were changed daily regardless of our repeated request at the front desk to "please, just make the bed each day". Our first lunch break at the hotel restaurant was "First people in, Last people out...with our group of 6 waiting over an hour & one person going without lunch because his soup & sandwich was never brought. We ate at the buffet or off site thereafter. During the first session of the conference, the curcuit breaker for the projector tripped throughout the whole session. Staff & management were very friendly & polite but a few free breakfasts & a few extra Starwood Preferred points were all that was offered for the continual inconvenience. I agree with the previous review...the name should be pulled until they can return to Sheraton standards. Even if the conference is here again, our group will stay elsewhere.

We took a trip through Texas and Oklahoma at the end of February 2004. Of the six hotels we stayed in, this was the only one that was a disappointment. The property was very poorly maintained and decorated. It left me dreaming about the other hotels of the trip we'd received for about half the price. We trusted the Sheraton name and that was a mistake. I was ready to leave as soon as I got to the room. We went ahead and stayed two nights against my will, but didn't prolong my misery any more by acting on an optional additional day built into our itenerary. We headed back to San Antonio where they know what hotel service is about.

We went down for the weekend April 30 to May 2, 2004 and arrived at 2:30, had to wait until 3pm for our room. The room was nice, a condo on the 10th floor facing the ocean. About an hour later a couple of bus loads of kids arrived for band and sports weekend trials. The line for the elevator was over 50 deep. We had to walk up 10 floors to get to our room. The first night was nice and the next morning. Saturday afternoon around 2pm it started to rain hard blowing from the north. Rain started coming in around the Master bedroom window and the running down the closet wall in buckets. All the rooms on the north side of the building were having the same problem. The maids were using every available towel to catch the water and mops and buckets. No one had a towel to even take a shower. With our room filling with water we asked to get another room and were told they were completely booked and no rooms were available. The only thing offered was for us to leave and we would not be charged for the day. So we left in the middle of the storm. Today is Tuesday and I find not only was I charged for the room that I was forced to abandon but I was double charged for both nights. Over 2 thousand dollars. If this is representative of Sheraton Hotels then I will never stay at another.

We stayed here for a week in August 2003. The hotel did not live up to my expectations at all. Our room was run down and unappealing. The pool actually had yellow "caution" tape blocking off a large section of it that was in disrepair.

Service throughout the hotel was poor. The maid typically didn't come until very late in the afternoon/early evening. They were frequently out of towels at the pool. One time I went to ask for a towel and was told to go ask the concierge. I walked all the way inside the hotel, while wet, and found no one at the concierge desk. So then I waited in line at the front desk where they told me they didn't have concierge service anymore. I explained that I was told to check inside for towels and they told me to go back outside and wait. 20 minutes later, still no towels. By this time I had air dried and didn't need a towel anymore.

We ate breakfast at the restaurant every morning. One child eats free for each paying adult, which is a good deal. The food and atmosphere were good, but nothing special.

The beach is nice and the hotel offers parasailing, jet skis, etc.

This hotel is WAY overpriced. Our rate was $250 a night which seemed ridiculously expensive for the experience we had.

This hotel has been recently refurnished. The rooms were very pleasantly decorated, tile floors, tropical theme. As far as hotel beds go, we rate this one above average...both king and regular pillows (plump and comfy). The balcony had table and chairs (quite comfortable), which made for a nice place to enjoy the gulf view.

Mini-fridge was a great convenience. The staff was very accommodating and friendly. Considering our visit was one week after spring break, the facilities were very clean, no signs of the mad crowd that came before us! The pool was very large, with a swim-up bar and easy beach access. We would return to this Sheraton again.

We stayed at the Sheraton at the beginning of July, not spring break, but you couldn't tell. A friend recommended a different (cheaper) hotel but my husband wanted to stay at a well known hotel. We were next door to a room full of college kids who partied all night, tried to open the door between the rooms and stood in the hallway yelling profanities (at 4 a.m.) I will look everywhere else before I stay at a Sheraton again.

I have written complaints to the corporate office and the regional and have not received a response.

Arrived at the Sheraton Monday, with check out Thursday during the month of June '03. We arrived around noon and had no trouble getting a room even thou we were arriving early. When we made our reservations they told us our room rate booked at the "partial ocean view" was $189 per night. It was exactly what I had expected for the price. The room did have a partial ocean view and was clean....the pool area was clean and it did have a swim up bar.......the premises had the "South of the Border" theme and was very neat and tidy.......the restaurant was pricey and service was slow but the food was tasty. We have traveled abroad and all over the United States and have stayed in resorts 50% less attractive and spent twice as much for a room. The best thing about the trip..our tan's!

Chose the Sheraton because of the name. Should have paid more attention to how it was rated on TripAdvisor. Rooms were worse than much lower priced motel rooms. Very poorly maintained - broken drawers; fist-sized hole through bathroom door; coffee maker that spewed water all over.

Service was bad - no towels available at pool for 2 days! Wasted our money - if we ever go again we'll stay at a motel for $100 less a night. Sheraton should rescind their franchise.

Last year we vacationed in South Padre the first week of

spring break...Although we are in our fifties I thought we could still enjoy ourselves...yes during the day it was calm...but at night at our hotel The Sheraton...a five star hotel... the noise was relentless...especially in the hallway of our floor...The hotel had security guards ...but in my opinion, they seemed to be right with the noisemakers...anyhow they moved us to another floor which helped a little...but refused to refund the two nights of lost sleep...I am not going to South Padre during spring break...or to the supposed five star hotel Sheraton...