The Sheraton San Diego Hotel & Marina
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TravelPod Member ReviewsThe Sheraton San Diego Hotel & Marina
A lovely property, but far away from everything, and around a noisy harbour
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Sheraton San Diego Hotel & Marina
Paradise Found at the West Tower
Just returned from a four day stay here. The West Tower rooms were large and well decorated. We had a fantastic view of the Bay and Coronado and the city skyline. The staff was courteous and helpful.
Alfiere is delicious. Breakfast buffet is outstanding. Although the West tower pool is smaller the East Tower's pools, it was also quieter and more than adequate. Overall, a truly beautiful property. I would recommend it to anyone.
$14.00 parking fee for overnight guests???
Good Afternoon, my name is Candace and my friend and I am writing out of courtesy to such a beautiful hotel. After attending a seminar at the "East Tower" and paying a total of $12.00 "validated" parking fee ($6.00 for morning, left for lunch, paid another $6.00 for evening), we then stayed the evening at the "West Tower" and had to pay an additional $14.00 parking fee after paying approx. $200.00 as a guest for the evening. On my initial visit to check the hotel out (approx.
time 12:00 p.m.), Petra, very gracious person, allowed me to take a look at room 1181 for $169.00. Unsure if I could get out of a reserved reservation somewhere else, Petra said she would advise the clerk after her to keep a room available for us making sure we understood it may not be room 1181. I understood. As it was, we left our seminar, successfully canceled our other reservation, and quickly went to the West Tower approx. time was 4:15 p.m. At check in, Lorna, I believe, gave us a room on the 4th floor, 481? I asked if 1181 was available, she said no, to get a room on the higher floors is an extra $30.00 or so. Even though Petra was going to give us an 11th floor room? Yes, she said. We went to the room on the fourth floor and it had two holes in the ceiling from apparent maintenance. When I called the front desk from the phone, they asked me if I was sure. We went back down to the front desk. She and another gentlemen questioned my friend and I as to whether we were sure of the problem. The holes would speak for themselves if they had looked for themselves. She then gave us a room on the fifth floor, #581. At this point a room higher would have been a gracious thing to do, but Petra seemed to be the only gracious one at this point and she wasn't there. The Next morning at check out, 7:00 a.m., after explaining the inconvenience, we were given a $15.00 discount. We're not sure what would have been the thing to do, but it just doesn't seem that that was it. You have a beautiful hotel!! We visit San Diego quite often and definitely would love to stay again.
However, a parking fee for overnight guests and a bit of attitude from some of your staff, well, these are important things to us and may mean the difference of any return visits and/or any recommendations we may have to our friends. Thank you for your time in reading this review, it is very much appreciated. Sincerely, Candace and Tina
Bad attutude Manager named Dave
We had to stay 9 nights in this hotel with 3 kids. It is definately not family friendly. My husband was a main speaker at a conference there and we were given a room in the opposite tower from the conference. The room was VERY small with two double beds. It took 3 hours and 4 calls to request a rollaway. With the time difference, we ended up in bed the first night just before 1am. We had a huge balcony from which we enjoyed the view standing up as the patio furniture was filthy and torn - some chairs didn't even have cushions so were unusable. The tables were disgusting and I kicked the cigarette butts off the deck so my three year old wouldn't pick them up. The bird poop was everywhere. The room looked well worn and the carpet had stains. The TV had 1/2 the channels with snow and the problem was never solved even after a new TV was installed - the movies didn't work and on our last night we tried again - took over an hour to get a movie going and it started half way through. We requested it to start again and it still didn't begin at the beginning. After telling us that we would be compensated for the movie fiasco - we only watched one - our bill had 3 movies on it. When I asked to speak to the manager, he tried his best to convince the front desk clerk to take care of whatever it was. Once I finally got him on the phone, he just grunted and with no apologies. When I said, I'm thinking you just don't care about any of this today do you?" He hung up. Yikes! I hadn't even raised my voice! The valet guys were very nice when they could be found. Waiting around with 3 kids in a busy area isn't safe. Alfiere's Restaurant is supposed to be some great place to eat - forget it... drive to Lotsa Pasta on Garnet Street for A+ pasta and also save a bundle. Choose a different hotel. This was called the Penthouse room and being big travellers, it sure didn't come close. We would have moved hotels if it wasn't for the conference.
Secluded with views
My mother and I stayed at the Sheraton on Harbor Island in May 2003
when we were in San Diego to attend a wedding. We received a special
price over the internet, but decided to upgrade (at $20 a night +
$14.00/day for self parking) to get a room higher up in the West Tower.
We enjoyed views of the ocean side from our balcony, which included
passing ships and boats. As an avid jogger, I enjoyed being able to jog
around Harbor Island and along the water, and upon asking if jogging
was a possibility when checking in, I was even provided a map that
showed distances from the hotel to various points on the Island. Our
room was comfy and spacious, and my mother really raved about the beds,
which we both found to be especially comfortable. We enjoyed drinking
the coffee provided in the room to wake up in the mornings, and ate
breakfast at a fun little deli on the Marina, only a short walk from
the hotel. The swimming pools are both located at the East Tower, as is
the fitness/spa area (at a cost of approx. $14/day for stays 2 days or
longer). The hotel staff was very nice and we definitely enjoyed our
stay there, the proximity to the airport never being an issue in terms
of noise. The only "drawback" is that Harbor Island is a short drive
(5-10 minutes) to the city, but fortunately parking is not a problem in
My room was in the Lanai section of the east tower; I felt like I was in Hawaii. The hallways are light and airy which helps you relax before you ever get there. My room backed to the main swimming pool and there were flowers just outside my room. Most of the time my room was very quiet; the only exception was the screaming kids one night in the adjoining room. The bed was comfortable and the pillows were great.The staff was friendly and helpful, especially the guy in the fitness center who knew by the second day that I was coming in for a towel for the pool. The restaurant was not cheap but the food was great and again good service. The staff support for my meetings were excellent; they even retrieved my water bottle which they had taken by mistake over lunch because they thought it was trash.
Loved The Sheraton - Great Beds!
The Sheraton was great. The staff was friendly and most helpful. The breakfast buffet is a bit pricey (Appx. $17/pp w/tax), but worth every penny. Great variety, especially on the fruit bar. Their restaurants are expensive - I suggest you go out for lunch and dinner if you are on a budget. There are great restaurants within walking distance. The view is magnificant from all rooms. The rooms are big, clean and guest service is great. All the staff was very friendly, helpful and always with a smile. The business center is great. The beds are 'heavenly' - all feather. I would definately stay here again.
I stayed at the hotel April 20-22. I was informed that the rooms in the west tower (where I stayed) were much larger than those in the east tower. The room was clean and well-furnished. I had a great view of the bay and the city (ask for floors 7 and above). The work-out facility located a five-minute walk away in the east tower, was clean, roomy, and well-equipped.I would definitely stay in the hotel again.
Better than I anticipated ...
Tripadvisor user reviews prepared me for the worst, especially since I had booked a discounted rate. My first impressions were terrific. The lobby was beautiful. Even though I was checking in way before 3pm, the friendly anf helpful desk clerk gave me a room to use until they could get me a nonsmoking room when it became available.
I returned around 3pm, and now encountered one of those haughty clerks I read about. She said they had nonsmoking, but because it was on a higher floor I would have to pay more! I wasn't about to argue or complain and decided to keep the smoking room.
A valet or bell captain noticed I wasn't as happy as when I walked in, got a manager, and I immediately got my king bed nonsmoking room. The staff (except for Miss Haughty) was exceptional.
Enough about service. The East Tower has a better pool, and the rooms are done in a "men's club" decor, i.e. more masculine with wood and darker colors.
The West tower has a boutique feel to it; the rooms are larger with nautical colors (blue/white/whitewashed wood) and seaside paintings. Both rooms I saw were very nice, just try to get one facing away from the airport.
Many Sheratons (and Hyatts, Westins and Marriotts)have dropped the absurd "resort fee" (due to a lawsuit), but are charging separately for parking ($13. here), phone calls($2.each) and fitness center($7.). If you don't want USA TODAY, they'll credit you $0.25 !
I felt I got a great value and terrific room for what I paid.
Don't bother is RIGHT!!!! Don't WASTE your money!!
I just stayed here with my mother and 1-year-old daughter over Labor Day weekend....Luckily it was only one night.
I will just break it down into simple terms:
1) Accomodations: East Tower Room, 4th floor: VERY small, basic, not worth the "$169. basic room rate." Room smelled of body odor and cigarette smoke. (This was supposed to be a non-smoking room!)
You can get a room on Priceline with them for $60!! I know because I did, even on a holiday weekend. Labor Day.
2) Staff: Rude and curt. Especially if they are aware that you booked through a discount broker like Priceline, Expedia, Travelocity, Hotwire...etc. We were told that we could not get any upgrades unless we wanted to pay full price and then some...since we booked on Priceline.
3) Restaurants: Overpriced and mediocre. Wait staff and room service staff: Rude, impatient. It was clear that you were wasting their time if you were not ordering the whole restaurant or any alcoholic beverages.
4) ONE POSITIVE THING: The Spa Services! A massage therapist by the name of Patrick was EXCELLENT. He was very professional and did an incredible job on my massage. The Spa receptionist was also very polite and helpful.
I would not recommend this establishment to anyone unless you want a good deal through a discount broker and don't want to stay in downtown...but expect to be treated poorly.
Good luck with your travels!
We just returned from a weekend here in San Diego staying here over the Labor Day holiday and I have to tell you I am terribly disappointed in the service we received. I am learning that if you decide to book your rooms, etc. through Expedia, Travelocity, Priceline or the like you are now entitled to be treated like a 2nd class citizen. Even though I am a long time Starwood "preferred guest" member, because I purchased through Expedia, I was told I was not entitled to the "perks" one receives as a member when we checked in. Heck, the money is still being paid to the hotel no?
I had to continously show my Starwood card every time I asked for something, and twice was told I was not a member, even though each of the hotel staff claimed to put it in the system when they saw the card. The biggest joke was that on the bill left at my door the day we checked out, I was told I could have earned extra points if I was a Starwood member, these of course for the extra dollars we spent on parking and room service. Oh, and a $3.00 in room dining charge, on top of gratuity, that just takes the cake!
Our room, while not overwhelming, was nice, but overlooked a noisy parking lot. (I couldn't upgrade because of the "no perks" policy unless I wanted to pay more $, even though I was told when I checked in that they have no idea what rate is paid because we booked on (sneer) Expedia). The pictures on the website are that of the EAST TOWER hotel, but if you are slated for the WEST TOWER hotel, you are out of luck. You get a small pool and a few lounge chairs. What happened to the 4 star "resort"? Make sure you ask for the East Tower if you want all the "goodies".
I witnessed a few other guests getting the same hassles I had checking in when they were trying to check in as I patiently waited my turn....when we ordered room service, you would swear we had asked for a roast pig served with a side of duck a l'orange... really just a salad and club sandwich. When we called back to add a request for the salad, we got a sigh we actually heard through the door in our room!
While I know holiday weekends are busy (I am in the service industry myself) I would think an establishment that touts itself as a "resort" would be more accomodating to its guests and their requests. I would not recommend anyone staying here. There are plenty of other fine hotels accomodations right near here and others throughout the San Diego area and they don't even call themselves a resort!
TripAdvisor Reviews The Sheraton San Diego Hotel & Marina
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