Sheraton Salobre Golf Resort & Spa
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Room service
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Historical Traveler Reviews Sheraton Salobre Golf Resort & Spa Maspalomas
Great hotel fabulous situation
Just returned from a week at the Salobre .We loved the hotel and the position on top of the mountain was spectacular. The rooms were spotless and very modern all with nice balconies.We played golf every day not cheap but an enjoyable course.The staff were friendly and helpful. A car is a necessity if you want to go out for meals.Melanorus is about 10 minutes away and has nice shops and restaurants. We went to a small fishing village nearby and had great meals at a fishing co operative near the harbour. If you like tranqulity in lovely surroundings really recommend this for a holiday especially if you play golf
Großartiges Hotel, fabelhafte Lage
Wir waren gerade für eine Woche im Salobre. Wir waren vom Hotel begeistert und die Lage auf dem Berg war spektakulär. Die Zimmer waren makellos und sehr modern und alle waren mit einem schönen Balkon ausgestattet. Wir haben jeden Tag Golf gespielt, nicht billig, aber der Platz war sehr schön. Das Personal war freundlich und hilfsbereit. Man braucht ein Auto, wenn man dort auswärts etwas essen gehen will. Melanorous liegt ca. 10 Minuten entfernt, wo es schöne Geschäfte und Restaurants gibt. Wir sind auch in ein kleines Fischerdorf in der Nähe gefahren und haben nahe des Hafens in einem kleinen Fischladen großartig gegessen. Wenn Sie auf der Suche nach Ruhe und einer schönen Umgebung sind, dann ist dieses hier etwas für Sie, vor allem wenn Sie Golf spielen.
Sanctuary at New Year
If you want a few days away from the hustle and bustle of city life then this is the hotel for you. If you want to be in the middle of a touristy resort with the bars and restaurants on your doorstep then don't book into this hotel. I would describe it as a "sanctuary" away from all the noise of Maspalomas, but near enough to go there to eat out in the evening. However, I would recommend you hire a car - the hotel have a car park for which unlike a previous reviewer we were not charged.
We arrived on New Year's day, and check-in and room service were pretty dire but I put this down to the lack of staff after the celebrations. Our rooms were lovely and as reported before very well appointed - large king size beds, plasma screens, wetroom bathrooms. Lovely fluffy towels and dressing gowns.
There are seven pools, the majority of which at this time of year were heated. Three are infinity pools. The kabanas at the sunset pool are fab. Plenty of sunbeds and pool attendants there.
Highlight was the breakfast - really lovely. Anything you can imagine including smoked salmon, herring,cheese, hams, fresh fruit, eggs cooked to order and champagne. We had so much we didn't need any lunch!!
The Spa was a disappointment - the whole week we were there the steam room wasn't working.
We checked out of this hotel to move to a Riu in Meleronas, we hated it so much we stayed one night and then moved back to "our sanctuary in the hills". When we re-checked in we had fab rooms with a terrace opening directly on to the pool.
We ate once in the buffet restaurant for dinner which was expensive and a great disappointment. As we had a car we eat in Maspalomas and the surrounds - would recommend Casa Vieja, and Las Brucas. Also Puerto Mogan was worth visiting but not if you don't like windy mountain roads - we did the journey at night!!!!!!
Would recommend this hotel if you are a golfer or you want to get away from it all.
Schönes Hotel mit exzellentem Design und Service. Großartige Zimmer, vor allem das Bett, der Fernseher und die Dusche (diejenigen, die sich das Zimmer mit jemandem teilen, den sie normalerweise nicht nackt sehen, sollten das durchsichtige Glas in der Dusche beachten).
Das Essen war großartig, vielleicht ein wenig teuer. Gehen Sie lieber ins a-la-carte Restaurant als ins überteuerte (und durchschnittliche) Büfettrestaurant.
Was einem vielleicht nicht so bewusst ist, ist die Lage des Hotels. Der Strand ist nirgendwo zu finden, was kein großes Problem ist, wenn Sie dort Golf spielen wollen (angeblich 95 Euro/Runde). Es liegt aber auch 250 m über dem Meeresspiegel und im Winter geht dort ein kalter Wind. Und die Pools liegen so, dass sie keinen Schutz vorm Wind haben, es ist dort also ziemlich kalt!
Wenn Sie sich also gerne am Pool aufhalten und sonnen, dann empfehle ich Ihnen ein anderes Hotel zu suchen, wenigstens im Winter...
Too soon to go there ?
This hotel is indeed hard to rate since lots of mixed feelings.
We chose this hotel because it's a new Sheraton hotel, we were looking for some sun in winter and we didn't want to stay in GC's busy tourist resorts like Playa del Ingles or Maspalomas.
Most positive about this hotel (and main reason why I rated it 'above average') is it magnificent setting : the hotel is built on a rocky hill, overlooking the Salobre Golf and from the highest point (the Sunset bar fi) you can look down to the sea. Just amazing and even more impressive than what the pictures on their website suggest. All hotel rooms have pretty much the same view on the golf court. Pity though that (all ?) rooms + balconies are facing north / north east.... After 10 am, sun turned away to the back of the hotel.
We stayed on the highest floor (11th) and were given a suite since I am Platinum member. The suite were in fact 2 interconnecting rooms whereby bed(s) were removed from one room and a comfortable coach was put there instead. Consequence of this was also that we had two identical bathrooms, two toilets, four wash bassins, two mini bars... A little bit odd, but we were very happy with it. Since this hotel consists of different buildings, it took us about 10 minutes and 3 elevators to get to our room from reception. The rooms itself are nice, with the 'wet room' as an extra feature indeed.
Since hotel is located around 10 kms from nearest resort (Meloneras / Maspalomas), you might consider to rent a car. Car hire in GC is not as expensive. I suppose prices start around 25 euro per day. We rented a convertible (Renault Mégane) and as my companion said, this was half the fun of our trip... It is just great to cruise through the mountains with a temperature of 23 to 27 degrees and feel the sun on your face... Note that the hotel has an underground parking which will cost you 5 euro per day. You can also park down on the street for free.
The hotel offers a shuttle service (around 3 trips per day in both directions to beach of Playa del Ingles) to their Beach House. This Beach House is in fact a villa close one block away from the beach and has a small swimming pool and (more interesting) showers, towels and drinking water.
Last positive point is the breakfast, which offers a wide selection of bread, cold cuts, fish, warm dishes (even stews), fruits and yoghurts... Excellent, and just what I expect for 22 euro per person.
Unfortunately, we have a whole list of negative points too. Quite some of them are related (in our opinion) to understaffed service teams : 1) since only one person was behind reception desk (and no concierge), we always had to wait for asking something 2) it took us 1,5 hours and 3 phone calls in order to our bottle of wine delivered to our room 3) housekeeping passed by very late and didn't bother sometimes to show up for the evening's turndown service 4) we didn't see a pool attendant etc. Since hotel was only booked for about 30% (and last week of the year is supposed to be a busy week), I suppose that they are still in a start-up phase and very 'cost-conscious'.
Other problems related to the comfort of the rooms, such as 1) the windows of our balcony couldn't close properly and as a consequence we heard the wind whistling through it (one of the windows could not be locked neither) 2) sometimes a bad smell came into our bathroom via the waterpipes 3) while showering, water pressure and temperature was changing constantly.
Would I recommend this hotel ? If you don't mind to be a 15 minutes drive 'away from it all' and if other travellers after me indicate improvement, than I would recommend this hotel.
Lovely hotel with excellent design and service. Great rooms - particularly the bed, tv, and shower (although those sharing with somebody they don't normally see naked should beware of the clear glass into the shower room) Food is great, although perhaps a bit expensive. Stick to the a-la-carte restaurant instead of the overpriced (and mediocre) buffet.
However, what might not be obvious is the hotel's location. Nowhere near the beach, which doesn't really matter particularly if you're there for the golf (95 euros for a round I was told), but it is also located at about 250 metres above sea level, and suffers from a chilly wind in winter. The pools are located so that you don't get any protection from the wind, so it's pretty cold! So if you're the type who wants to wander down to the pool and work on their suntan, I would recommend somewhere else, at least in winter...
Merits 5 stars for accommodation BUT
If hotels were assessed on standards of accommodation and food only, then the Salobre Golf Hotel would certainly merit 5 stars. Other issues however require to be brought into the equation. We arrived at night and the entrance was so poorly lighted that we drove straight past and had difficulty locating the hotel. The lift from the car park to reception was broken so we had to hump our cases up the reception area and then, with the assistance of a porter, to our room on the 10th floor. The bedroom was spacious and well equipped. We particularly liked the large sleep eazi bed, the wet room and the plasma TV. However, whilst there is CNN, there is no Sky or BBC World so Brits are not particularly well catered for. Breakfasts were excellent in terms of choice and quality of food. Workmen are still on site and there is a constant noise of piling from a nearby construction site but this should be only a very temporary problem. One further issue, when I donate to charity I like to choose the charity I donate to. I do not expect a donation to be added to my bill and forwarded to a charity of Sheraton's choice. Overall though, a very pleasant hotel
Have just returned from one week stay at Sheraton Salobre, have to say that we had little to complain about and taking into account this hotel is not long open, it is very near 5 stars. Problems encountered by others who have left reviews we didn't experience, perhaps these have been improved by others highlighting these.
Taxi from airport was difficult due to taxi driver not knowing where resort was but I guess that was bad luck, cost around 45euros going to hotel and 35 euros on way back to airport. Check in and check out very efficient and staff during this and our whole stay were helpful and in fact went out of there way to ensure we receive good service. This was noticeable when we were arranging golf at Salobre course, hotel booked this for us ensuring we got significant discount, 45euros a round and we got use of hotel golf cart which meant no additional charge at course for use of a cart.
Hotel room was spacious, we booked a premier room, maybe this is larger than a standard room, balcony was big with plenty of furniture on.
Bathroom suited our needs although the panoramic shower which allowed great views out over the balcony to the mountains and golf course, it took a few days to get used to the shower, which is part if of the wet room room with bath, being open all the time. One of the reasons we did book this hotel was wireless internet, it took a few calls to reception to throughout the week to get this working. There was a few safety issues which were part of the hotel design but could imagine with children you would need to keep a close eye on them, such as sharp mirrored edges around steps.
The hotel ran a bus to and from Mapalomas throughout the day, which was handy as the hotel is a little way out of the town, therefore if you want lots of nightlife and a party hotel this is not for you. Its a hotel to relax and have a restful holiday in, especially the spa area which is complete relaxation. When we were there hotel was still quiet which suited us, it also meant that the buffet was not always open and we were able to dine in the a la carte restaurant, given budget of 50 euors each per night for food. The food was good quality and although there was some communication problems it was not an issue to get this resolved and have food changed. Drinks in the bar were a little more expensive then in the town but not that much,given the type of hotel it was to be expected and certainly didn't waste our holiday..
Some building work going on around hotel on new golf course and villas but will not disturb a stay this hotel.
If you go to this hotel you won't be disappointed
A lovely hotel - shame about the service!
I cannot fault the hotel on its design, cleanliness etc however the service is poor. I ordered a bottle of wine from room service and after ringing up again to see where it was it finally arrived an hour and half after ordering it!
The reception staff i found to be the best, knowledgeable and polite. I would advise that you take the free bus to maspalamos and eat there as the hotel food was highly overpriced for what is was.
Word of warning the bahroom has a clear glass window which looks directly into the bedrooms!
Not 5 Star
This is not what I would call a 5 star property as advertised. Whilst the hotel only opened in July, in late September it was clearly not finnished and we were told that the hotel is "open but not open" by one of the staff.
The location is set in the hills a few kilometeres out of Maspalomas which is great if you are looking for a secluded destination. The hotel is modern and contemporary in its design and furnishings. Rooms are not large but balconies are great with plenty of comfortable furniture, bathrooms are a little odd in design but have a separate shower although part of a wet room with the bath. There are several pools on different levels all of which have plenty of sunbeds available with a bus to a beach club available. There are several bars and restaurants, but the main bar and one of the restaurants do not open every day. The food is good quality but very overpriced as are drinks. The spa is set in a nice location with its own pool area, the treatment rooms are OK, nothing special but there are a lack of general facilities within the spa area (e.g. toiletries, hair dryers etc).
Where the hotel really lets itself down is it's service which would make it a 5 star destination rather than the 4 that I believe it to be. General service throughout the hotel is poor and below standard although some of the restaurant staff aren't too bad, the maid service is poor (items not replenished) and not all items available e.g coffee makers (as advertised), when asking for these items you need to ask repeatedly and you will be lucky if they turn up at all. It took 4 days to sort out a potentially dangerous electrical problem with the hair dryer in the room. Staff seem to be few and far between, I understand that the hotel is newly opened and not busy but they could not deal with the few guests that were in the resort. There is a general lack of information throughout the resort, when there is it tends to be incorrect. There is a daily newsheet but the information doesn't seem to get updated daily apart from the weather report, there are the restaurants and bars opening times stated but then they weren't open on that particular day. Checkout was a nightmare, it took 30 minutes just to check out of the hotel and I suggest that you check your charges carefully.
Whilst it takes time for a hotel to become established I am not sure that this can make it to the 5 star resort that it wants to be unless service is overhauled.
TripAdvisor Reviews Sheraton Salobre Golf Resort & Spa Maspalomas
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