Ramada Plaza Richmond West
How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Kyriad Cahors
One Nightmare After Another - BEWARE
My family had booked a room at this hotel for an upcoming sports event. We called ahead to verify or reservation for a non smoking double. When we arrived the lobby was packed with guests upset that they were given smoking rooms when they reserved non smoking. When it was our turn at the desk, we were told that altough we had reserved non smoking double - we would be getting a SMOKING KING! When I asked how this could be - the front desk associate informed us that the hotel was oversold and that we would have to take the king and a rollaway. No appology offered to us or any of the other families. This was the first problem. Dirty soiled linen was on the one bed that we did have. Second problem. The first night children ran wildly thru the hotel. NO SECURITY. Third problem. The next day we returned to our room to find we had no towels. As it turned out, the entire hotel was out of towels, YES THE ENTIRE HOTEL. We got towels at 10:20 that NIGHT!! Fourth problem. Internet service was down all weekend!! Very upsetting for my husband who needed to keep up with work back home. Front desk staff said this happen often. Fifth problem. Our room, we were moved after the dirty sheets issue, was in the tower building were only one elevator was working. Sixth problem. I could not help but to feel sorry for the people working the front desk. The entire hotel was in a uproar about one issue or another. Clearly this hotel lacks proper management. However I will say that the desk staff did the best they could with what they had to work with since non of the issues appeared to be within thier control. Next time we will stay at one of the newer hotels in the west end of the city.
The front desk clerk was exceptionally polite and helpful, which started off the stay in the right way. The room was elegant, in a more masculine way than most hotel rooms (not full of flowers like many hotels). The bed was super comfortable and the bathroom was a classy black marble. One note was that there was only a shower and the bathroom was kind of small, which might be an issue for some people, but overall this hotel was really nice!
So much better than it used to be!!!
I work for a company that gets a special rate at this property...Every time I come to the Richmond area over the past 3 years, I have stayed at this hotel and quite honestly, I have dreaded it (bad attitude in the restaurant, wrong room types, unclean rooms, etc.) Because of proximity to the people I need to visit, I really have no other choice. My most recent stay was so different, I just had to comment. The service at the front desk was outstanding! They've added a whole new restaurant...and the bed I slept in was the most comfortable one I've ever slept in (and I travel all the time!). I hope this wasn't an anomoly. Strangely enough, I am curious as to how my stay will be the next time. Hopefully, my recent excellent experience wasn't a fluke!
The hotel was fine. clean. I did Priceline and paid about $50 a night and they still gave us a decent room that opened right onto the pool area.
We had a two night stay. Problem was that when we returned late the evening of the second night, our keys didn't work and the front desk said they had "checked us out". Quite stressful as I had left my purse in the room and we had both left all of our luggage (we had spent the 14 hour day at a local amusement park). But they did fix it at the front desk and everything was there when we got into the room. But very stressful for a little while.
In their defense, I had done Priceline and had gotten 2, 1-night stays, rather than 1, 2-night stay. But I pointed this out when I checked in and the guy SAID that it was taken care of - it obviously was not - hence, the problem the next night.
Barring that issue, the hotel was fine. Nothing amazing, but since I only paid $50 a night, I would have been very happy if not for the mishap described above.
Tried to stay here recently, having made a reservation in March, but we were turned away because of a Presbyterian convention. They were able to accomadate us in a hotel up the street for free (very nice) but neglected to give us proper directions, so we spent some time trying to find it. Front desk staff not good at communication. Lots of other choices in Richmond.
After 2nd week long stay "Not up to STARwood standards"
Getting to your room here can be more like a marathon in a maze at times. Hallways and rooms run different in each building and different on each floor - hard to explain but felt like a rat in a maze dragging 3 bags. Rooms not bad but they were'nt ready. No remote control, no room service menus. Indoor pool closed but outdoor pool was clean and towels available. Took 40 minutes for menu and remote to arrive.
Sheraton, Broad Street, Richmond, VA
I hesitate to write a negative review, because when I read them, and others seem to complain on and on, I usually figure they are just difficult people, who can never be pleased no matter what. THIS IS NOT MY CASE! At no time was I rude -- if anything I was too polite to the employees at this hotel.The check in was SLOW (we were the only ones online). The clerk gave us the wrong directions to our room (the hotel is a maze). We booked 3 months in advance. The room they gave us was a 10 min. walk from the front desk and up three flights. We finally got to the room, and it was a non-smoking, we had reserved a "smoking" room. When I called and asked for a smoking room that wasn't so far from the main part of the hotel, I was given a room number on the first floor, and told a valet would meet us there with a room key. The hallways are not airconditioned, it was JULY in VA, and 25 minutes later (after the maid cleaning an adjacent room called the front desk three times) a valet came with the new room key. The whole process took over 90 mins. from when we got there to when we put our bags down.
They were helpful, friendly, and went out of there way to make me and my family have a great stay!
Stay away from this Horror
I have stayed at numerous Sheraton and Weston hotels in the U.S. and Europe, and this is not only the worst Sheraton, it is by far the worst hotel I've ever stayed in PEROID. My advice as a seasoned traveler who with over 72k miles this year - stay away from this hotel. Service is a run around, non-starter, it does not exist, and that evidently is how they like it at this 'hotel.' I would rather stay in jail than go back.
Don't bother with the Sheraton
The absolute WORST hotel experience I have had in U.S. or Europe. Sheraton Richmond West front desk and managerial staff exhibit remarkable level of incompetence, know little about their own computer system. There are several other hotel choices along that stretch of Broad Street.
TripAdvisor Reviews Kyriad Cahors
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