Sheraton Pattaya Resort
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Historical Traveler Reviews Sheraton Pattaya Resort
Anyone old enough to remember the Royal Wing in all it's glory will know that a visit to Pattaya was worthwhile just to stay there! Yes Pattaya is a slum, yes the sea is far from clean, but hey it can be fun in the evenings and if you have a great hotel to spend the day in with good restaurants to feed you before you go out what more does the average holidaymaker require? Sadly the Royal Wing is past it's sell buy date and began to treat regular customers as a nuicance and achieved what every hotelier wants turning 100% occupancy over peak season Christmas/ New Year to the now reported 50% and falling.
Trouble was.... where to go in Pattaya? Worse, let's skip Pattaya! Great news. A new resort has emerged right next door to the failing Royal Wing and it's not only better but cheaper!! The Sheraton Pattaya is truly magnificent. Set in wonderful landscaped grounds it drops slowly down towards the sea with two wonderful pools (One much shallower than the other therefore subtly ensuring that people with kids tend to congregate around one, whilst those without congregate around the other) and as you wander down you will pass three first class restaurants each offering splendid food prepared under the watchful eye of the Hotel's Executive Chef, Olivier. If you don't see what you want, have a word with him, nothing appears to be too much trouble and the same applies to most of the staff there too.
I'll not deny a few teething problems, but a word in someones ear and anything was corrected with a smile and a sincere apology.
My only adverse comment is that there are a lot of steps, so anyone not given to climbing a few might need to think carefully, but many of the rooms can be accessed by the electric buggies of which there seems to be a generous supply. A word before booking should overcome that problem and, yes, those buggies are available late at night should you want to sample the various delights of Pattaya!
This resort was everything we wanted for our winter getaway. The amazing gardens, beautiful pools, relaxing beds and the most attentive staff. I would recommend this hotel in a heartbeat!
This hotel was amazing! I've stayed at the Four Seasons and Ritz in other countries before and have to say the service and the facilities at this resort are comparable.
The staff was kind and attentive. The ladies who worked in reception somehow managed to stay perfectly made up in the humid air, adding to the fairy-tale ambience of the place.
The only downside of this hotel is that it is definitely not for the business traveler--but then again I must be one of the only people to come here for work! The staff tried very hard but they had some difficulty trying to handle requests that were out of the ordinary. For instance, they had trouble with finding a driver who could take me to places other than the main tourist sites and they had to scramble to try to find a guide with English skills good enough to translate (In the end, they couldn't find anyone.) Still, I left the place incredibly happy with my experience.
This resort is perfect for a relaxing break, set in beautiful gardens with 3 stunning swimming pools, with relaxing music gently soothing away the stress of modern life. We stayed in a pool terrace room, which although described as 'direct pool access' it was in fact down a few steps to the poolside. The room was spacious with seperate shower and very clean. It had a large terrace with two sun-loungers and as it was a corner room, this was fairly private. The staff were very friendly and nothing seemed too much trouble. However we did have a problem with the air conditioning and although everyone was very sorry about this, it did not get fixed. There is no real beach to speak of, but as the sea in Pattaya is not the cleanest, this is not a problem with 3 pools to choose from. The resort is set on a steep hill and so there are lots of steps, it also next door to a large hotel one side and apartments to the other - although this really didn't make a difference. It is only 5 minutes in a local taxi to the town itself - lots of bars and restaurants to chose from. It's actually awfully tacky and not the 'real' Thailand. Food in the hotel was very good, and of course a little expensive, but not overly so. It is a perfect hotel for a relaxing break, but would recommend staying in a pool terrace or pavillion room for the extra space.
Beyond my wildest expectations
We decided not to visit Phuket this year. We stayed at the Hilton on Karon Beach a few weeks before the tsunami last year and we weren't ready to return.
Instead, we decided to try something closer to Bangkok. We chose The Sheraton Pattaya and discovered a fabulous gem.
From the moment we entered the enchanting open air lobby, I knew we were in for a treat. Besides the artistic design and magnificent vistas, we were greeted by two charming staffers who quickly made us feel like VIPs.
We had the pleasure of staying in a Pavilion room (521) on Nov. 1st and 2nd. The room was a dream. From the waterfall cascading into the tub, to the well-designed artistic touches, to the large, private patio overlooking the Garden of Eden and the quiet turquoise sea, to the best super jumbo king on which I have ever slept, to the most fabulous room service, I could not have been more impressed.
The facility consists of beautiful natural looking pools set within lush tropical gardens in a magnificent hillside setting. There is nothing conforming about this property, it is totally unique. A walk aroung the grounds is an experience you will never forget.
The food was wonderful. The International menu in the room, the restaurant overlooking the water and the satisfying breakfast buffet were all treats. (I had to pry my wife out of our luxurious room to go into town for dinner.)
As great as this place is, if there is not good service, nothing really matters. Not to worry. The people at the Sheraton Pattaya made this a completely charming experience. I still look at the pictures I took of the reception staff (I didn't want to forget them) when we arrived. I won't forget the servers in the buffet who paid special attention to us. Even the bellman was special. He remembered us from our stay last year at the Conrad in Bangkok (I think he has found a fabulous new home).
My only concern is that once this place is discovered, it will be quite difficult to book a room.
A Beach Resort with no acess to Beach!
Having heard of the openning of Sheraton Pattaya. Being a Bangkok resident who enjoy retreating to Pattaya or Hua hin once a month, i decided to check out the resort on this occasion which I must say, have left me with some disappointment. First of all, I stayed in the garden view room and the corridor is extremely narrow and has an obstructed view as there is this convention hall right next to it. The beach is not accessible, in fact there is no swimming area in the sea at all since the resort beach front is actually consisting of dangerous looking rocks confronting by strong waves.
For the amount that I am paying, I could book another room somewhere else in the 5 star resort right next to it, the Royal Cliff Beach Hotel at much cheaper price.
Depends on What You're Looking For
Perhaps I should mention that we are veterans of many resort hotels in Asia, including most of the Sheraton resorts. We stayed at the Sheraton Pattaya with our two small boys during the first week of October, 2005.
The hotel is built on a steeply-sloped site squeezed between the huge Royal Cliff Beach Resort and and up-scale condominium development. The property is small (156 rooms) but generally well-designed. We had an ocean-view pavillion room that was very nearly perfect. Tastefully decorated and huge - the largest non-suite hotel room we've ever had. The "sala" (covered outdoor lounging area) was a nice bonus and was used every day. The only real complaint about the room is that, other than the handle of the shower door, there is no place to hang a towel. Seems to be a pretty obvious oversight that will perhaps be corrected in the future.
It must be re-emphasized that this is a small resort. There are only three restaurants (only two of which were open at the time of our stay). There is no sundries shop in which you can buy sun screen, Pringles or anything of that sort. No pool bar; no activities center; no playroom for the kids. In other words, don't be thinking Sheraton Laguna Phuket or Grand Hyatt Bali.
Also, unlike the above-mentioned resorts, there are no outside restaurants near the hotel. To sample what Pattaya has to offer, you must hop a "song tiao" (pickup truck in which you sit in the back). Not so convenient if you have a baby stroller. The hotel restaurants serve food of high quality but the selection is very limited and the prices are very high. The lunch buffet (very few choices) runs 750 Baht +17% (US$21.50). Wine to go with your meal? The cheapest (Concha y Tora "Sunrise") bottle will set you back Baht 1400++. That's US$40 for a bottle of wine that retails in the US for $6-7. Pick up wine at the duty free shop in the Bangkok airport before you clear Customs - no one will question how much you have purchased.
With one glaring exception, the hotel is cleverly designed to make maximum use of the limited land space. That exception is the ocean-front bar/restaurant. A very lovely site with tables both out in the open and under cover. The problem is that the "cover" is made up of wooden louvers. Not only do these louvers not provide shade until afternoon, they do not ever provide protection from the rain. Wait out one of Thailand's frequent rain showers in the bar? Forget it. This silliness can be easily corrected and I expect it will be soon.
The pools are very nice and actually take up a large percentage of the total property area. Because the hotel is situated on a steep slope, there are many stairs and the place is not stroller friendly. Other than a strip of sand about 3-4 meters wide, there is no beach.
The staff at the hotel were absolutely fantastic. They all loved our little boys and went out of their way to ensure that we were happy and comfortable.
If you're a couple looking for a romantic getaway for a few days, the Sheraton Pattaya is nearly perfect. There is no way, however, that a family looking for a week at a "resort" could give this property five stars.
Finally a 5star in pattaya!
I Live in Bangkok, but needed a weekend away. Everyone warned me off going to Pattaya, said Hau Hin was the cloest for the 5* wow factor. However I thought I would not ignore the advice and my Indonesian girlfriend wanted to check out Pattaya. So I booked into the Cliff Beach Resort hotel - as a number of people have said. Its "OK" - but there is nothing wow about it. When we were going up the road to the Cliff I saw a sign post for the Sheraton Resort and Spa. Looking online I read the above review and worked out it was pretty new. Taking a risk I checked out of the cliff and into the Sheraton. I can tell you it was the right decision. The rooms are perfect, large baths!, the balcony is worth paying extra for (Pavilion rooms). Service was perfect! - The three freeform swimming pools in lush gardens are perfect. Hot spas mixed into the pools! Lots of walking up and down the cliff side (hotel on a cliff) so be aware of that's an issue. I liked the fact they pumped chill out music by the pool, saved my ipod battery. FREE WiFi in the rooms, Clif hotel drove me mad having to walk down to Business center to buy the cards and then find it did not work!. When will hotels learn that Internet should be FREE. Most new / modern hotels this is the case. Basically the hotel had that little extra wow factor.
Only negative? There beach is not yet ready, the website is a little misleading as it said limited access due to construction of villas. However in reality, construction seems to be complete. (Did not see anything that would make me think something was being built!) The issue is that there are some HUGE rocks (sea wall) between the sand that has been brought in and the sea. You could climb over if you wanted to. This is meant to be sorted out shortly. Personally I liked the pools so much it was not an issue. Also unlike what is says on the Sheraton website the Mez restaurant is now open. We were not there long enough to eat as there are some good local seafood places on Walking. Sheraton has a great hotel here, and should make more of the website to advertise the fact. I will be going back, for some weekend R&R away from Bangkok.
The only 5* hotel in pattaya
At last a true 5 star hotel in pattaya.
i stayed a week here in august 2005, a couple of weeks after its opening.
there still finishing a few things, but even at 75% of what it will soon be it beats all the competition hands down.
where to start?????? Forget the formulaic nonsense in the dusit and royal wing at royal cliff.
Individual, attentive service - from the room maid that remembered to get my shoes shined daily, without having to ask, the pool boy who layed out our beds next to v v cool infinity pool each morning (the scattered orchids were a bit of an over kill tho boys!!), a french chef, olivier, who prepared micelin star quality food, the manager who arranged an aloe vera sun wrap after i dozed off in the sun, the room division manager who brought hot water, lemon and paracetamol when i fell ill whilst on my own one evening and made a point of stopping by to check i was ok.
A WORLD CLASS hotel!
I use 5 star hotels alot with recent stays at peninsula hotels (bangkok, hong kong), dorchester, london, grande bretagne, athens, chewton glen UK, crillon, paris - this place is gonna be up there with the best of them.
shame pattaya is a bit of a slum! a destination hotel in its own right tho.
TripAdvisor Reviews Sheraton Pattaya Resort
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