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Historical Traveler Reviews Sheraton Pasadena
Priceline not honored
we booked with priceline were given a room with two queen beds all was confirmed.when we arrived at the hotel they claimed all that was available was a room with a king bed . we showed our reservation from priceline they did not care . they said the hotel was full and we had paid less so we had to take the king. we were there for a exam that was being held at the convention center so we had no choice. we won't go back.
June 13 04....Just returned from a stay in (beautiful, tree-shaded) Pasadena,Ca...the Sheraton is in a great location/residential/commercial/connected to Convention Center.....great pool area, though I thought it strange that the restaurant faces the pool & people can sit outside & watch the people sun-bathe/splash around in the pool...coffee-maker in room/hairdryer...definetly needs more vanity space, but seems like it's an "older" hotel re-done...low rise & has a "comfortable" feel...within walking to Old Town Pasadena...great mountain views....a pleasant experience for the weary traveller. Definetly would stay again!
Mediocre at Best
I thought the staff was poorly trained and unprofessional. Didn't really enjoy my stay.
Friendly Staff. Really nice property. Banquet Rooms are Beautiful. Especially Loved the Sales & Catering Staff
Best in Southern California
The absolute best! Great value. The staff is excellent- they really went out of their way to make sure we were comfortable.
Great location and staff
We got our room through Priceline. We only paid $75 for the room.
The hotel is in a great neighborhood and location. Close to Old Town Pasadena and South Lake shopping district. The entrance and the lobby were very well kept.
The only bad thing about this hotel is that the parking area needs a lot of work. A little pressure washing would make a huge difference.
Avoid at All Costs
This is the worst hotel I've ever stayed at. I booked a room at the Sheraton Pasadena from July 28-30, 2003. The room I got was disgusting and sickening. Apparently, the management at the hotel doesn't care about cleanliness. I found a pubic hair in my nightstand drawer, a hair in my bed, and a hair in my wash cloth. There were food wrappers underneath my bed. Many of the sheets had black streaks on them and the desk drawer had miscellaneous items left over from a previous guest.
Also, the ice machines didn't work most of the time. And to make things worse, the vending machine area was often overflowing with trash and used trays from people who had ordered room service.I complained to one of the managers, but he refused to give me any sort of discount or break on the price of the hotel room. This is despite the fact that there is a large sign behind the front-desk which states the Sheraton guarantee in large letters. Supposedly, if you are not 100% satisfied, Sheraton will give you a discount, rewards, or even cash back. However, the manager would not give me any of these. He made up some BS about how I was part of a group transaction. Although I was staying at the hotel to take the California Bar Exam, I did not reserve a room as part of a group. However, the manager said there was nothing he could do for me even though the room was filthy.The next day I talked to a manager who finally agreed to do something for me. He agreed that the first manager I spoke to was wrong about the group transaction exception.
However, I first had to convince him that the room was really that filthy. He spoke to me in a condescending manner and tried to make it sound impossible that their hotel could ever be that dirty. Again, this manager would not give me a discount or a price break. However, he finally agreed to waive the parking charge. Do you believe that the hotel charges $7.00 a day for parking in a public garage!? They don't even have their own parking. Anyways, I figured that this was better than nothing and left thinking that I had at least gotten some compensation for my miserable stay. Afterwards, I checked out and hoped I would never have to deal with them again.Now, it's September 27th.
I'm looking at my credit card bill and I found that I was charged $21.00 by the Sheraton Pasadena on August 27th, a full month after I stayed there! They are now charging me again for the parking that they had already agreed to waive! This really irks me. I had to complain repeatedly just to get a $21.00 concession and now they try to sneak it back in by charging me a month later. I've never been treated so poorly by any hotel in my life. If you think I have a grudge against this hotel, then by all means you are right. Please, I hope no one decides to stay there after readings.
GREAT hotel. Great location. Great price @ $109/ night when I was there. I love Old Pasadena and it is walking distance away. The hotel quality is great. Room was clean, front desk was excellent! Everyone was very nice and helpful. I am definitely going back.
I have stayed at this place twice. Location is good for me and it is in a nice part of Pasadena and close to everything for me. The rooms are OK and the exercise equipment is top line stuff. Parking is undergound and $7 per day I was there. I will return again for a third stay during the hoildays.
TripAdvisor Reviews Sheraton Pasadena
Travel Blogs from Pasadena
... get registered, but we finally got in and chilled the rest of the night, tired from a long, eventful day.
Tuesday we got up early and took a shuttle to NAB. The rest of the day was spent trying on Steadicams, listening to presenters, and learning about Steadicam and their products. Wednesday was a bit of the same, but we had a little more time to explore. I headed to the Drone Pavilion which contained tons of different companies who specialize in ...
... our generation), FIFA (Soccer or "Football" video game), and Pandemic (a board game where you try and cure diseases while trying to stop new outbreaks) were among the games played. Everyone had a great time and for us TUHIP students, it was our first home cooked meal in a while (for me, since the first day of February). We ended the night back at PCC the only way possible... with Smash. Overall, it was a really fun weekend.
... we could to watch another Harry Potter. We listened to the love song hour on the radio (Sexual Healing by Marvin Gaye was played twice) and entertained ourselves by giving nicknames to the people in the cars we kept seeing. We kept seeing the same people, so we decided to have some fun with it. All of the names are pretty explanatory.There was Chick with Fiat (Fiat is a car fyi), Lift Kit (guy with a huge lifted truck), Talking to Himself Guy (my personal favorite), Superman (had ...
... the Animated Short Films. The rule for short films is that they have to be under 40 minutes. Most were around the 20-30 minute range for live action and anywhere from 3-15 for the animated ones. It was the first time I had ever seen the Nominated shorts. They were all really good. My personal favorites were The Phone Call (Which won the Oscar) and Boogaloo and Graham (both were live action shorts). My favorite animated short was Feast (Also won an ...
The big day that I had been waiting for had finally arrived. Yuppers folks, I was finally going to the Rose Bowl Parade. I awoke and got up from my electric blanket heated bed and my feet hit the floor...Yikes Yolanda, it was freezing. I'm talking mid 30's inside ol Charlie....Not to worry, I slipped on my slippers, turned on the furnace and the electric heater and jumped back in bed...Oh yea, did I say it was 4:30 AM ?? I am truly ...