How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Sheraton Pasadena
Priceline not honored
we booked with priceline were given a room with two queen beds all was confirmed.when we arrived at the hotel they claimed all that was available was a room with a king bed . we showed our reservation from priceline they did not care . they said the hotel was full and we had paid less so we had to take the king. we were there for a exam that was being held at the convention center so we had no choice. we won't go back.
June 13 04....Just returned from a stay in (beautiful, tree-shaded) Pasadena,Ca...the Sheraton is in a great location/residential/commercial/connected to Convention Center.....great pool area, though I thought it strange that the restaurant faces the pool & people can sit outside & watch the people sun-bathe/splash around in the pool...coffee-maker in room/hairdryer...definetly needs more vanity space, but seems like it's an "older" hotel re-done...low rise & has a "comfortable" feel...within walking to Old Town Pasadena...great mountain views....a pleasant experience for the weary traveller. Definetly would stay again!
Mediocre at Best
I thought the staff was poorly trained and unprofessional. Didn't really enjoy my stay.
Friendly Staff. Really nice property. Banquet Rooms are Beautiful. Especially Loved the Sales & Catering Staff
Best in Southern California
The absolute best! Great value. The staff is excellent- they really went out of their way to make sure we were comfortable.
Great location and staff
We got our room through Priceline. We only paid $75 for the room.
The hotel is in a great neighborhood and location. Close to Old Town Pasadena and South Lake shopping district. The entrance and the lobby were very well kept.
The only bad thing about this hotel is that the parking area needs a lot of work. A little pressure washing would make a huge difference.
Avoid at All Costs
This is the worst hotel I've ever stayed at. I booked a room at the Sheraton Pasadena from July 28-30, 2003. The room I got was disgusting and sickening. Apparently, the management at the hotel doesn't care about cleanliness. I found a pubic hair in my nightstand drawer, a hair in my bed, and a hair in my wash cloth. There were food wrappers underneath my bed. Many of the sheets had black streaks on them and the desk drawer had miscellaneous items left over from a previous guest.
Also, the ice machines didn't work most of the time. And to make things worse, the vending machine area was often overflowing with trash and used trays from people who had ordered room service.I complained to one of the managers, but he refused to give me any sort of discount or break on the price of the hotel room. This is despite the fact that there is a large sign behind the front-desk which states the Sheraton guarantee in large letters. Supposedly, if you are not 100% satisfied, Sheraton will give you a discount, rewards, or even cash back. However, the manager would not give me any of these. He made up some BS about how I was part of a group transaction. Although I was staying at the hotel to take the California Bar Exam, I did not reserve a room as part of a group. However, the manager said there was nothing he could do for me even though the room was filthy.The next day I talked to a manager who finally agreed to do something for me. He agreed that the first manager I spoke to was wrong about the group transaction exception.
However, I first had to convince him that the room was really that filthy. He spoke to me in a condescending manner and tried to make it sound impossible that their hotel could ever be that dirty. Again, this manager would not give me a discount or a price break. However, he finally agreed to waive the parking charge. Do you believe that the hotel charges $7.00 a day for parking in a public garage!? They don't even have their own parking. Anyways, I figured that this was better than nothing and left thinking that I had at least gotten some compensation for my miserable stay. Afterwards, I checked out and hoped I would never have to deal with them again.Now, it's September 27th.
I'm looking at my credit card bill and I found that I was charged $21.00 by the Sheraton Pasadena on August 27th, a full month after I stayed there! They are now charging me again for the parking that they had already agreed to waive! This really irks me. I had to complain repeatedly just to get a $21.00 concession and now they try to sneak it back in by charging me a month later. I've never been treated so poorly by any hotel in my life. If you think I have a grudge against this hotel, then by all means you are right. Please, I hope no one decides to stay there after readings.
GREAT hotel. Great location. Great price @ $109/ night when I was there. I love Old Pasadena and it is walking distance away. The hotel quality is great. Room was clean, front desk was excellent! Everyone was very nice and helpful. I am definitely going back.
I have stayed at this place twice. Location is good for me and it is in a nice part of Pasadena and close to everything for me. The rooms are OK and the exercise equipment is top line stuff. Parking is undergound and $7 per day I was there. I will return again for a third stay during the hoildays.
TripAdvisor Reviews Sheraton Pasadena
Travel Blogs from Pasadena
It hasn't been too long since the last post, so this one might be a shorty. Friday was a successful sleep and blog day (woah, Im blogging about blogging... Blogception). At night Ryan, Max, Lydia, and I went to see the film The Water Diviner. The film stars Russell Crowe and was also his directorial debut. It won 3 Australian Academy awards, including Best Picture, and had been on my radar to see since last fall. It came out in December, but ...
... sets and large scale sets that WB has. Our guide showed us the man made forest where Robin Hood was shot and the empty water lagoon where parts of The Last Samurai where shot. We made our way through different locations including a Suburb, Midwest Town center, New York, Chicago, an old time city, and a French shopping set. It's amazing to see the inner workings of the studio backlot. Definitely look at the pictures I'll attach to get a better idea of what it was like. We ...
... way back, we drove along highway 1 and saw a few surfers catching some sick swells. Ok, they were small waves that probably weren't that impressive to people in the surf community, but were cool for people like me.
This morning we went to Grace for a great Palm Sunday service and tonight we have a get-together at Chipotle in Burbank for all the Taylor graduates that live out here. All-in-all, a pretty fun weekend.
... and then a very old woman, with the help of another woman, came walking up to us as our waiter said,"enjoy your lunch". We all knew this was Steven's mother approaching (we did research before hand) and when she slowly made it to our table she said, "That was an order... enjoy your lunch." We laughed and said we would and she left to greet a new group of customers that just sat down. It was a Jewish restaurant, ...
... 1985 house, George Mcfly's 1955 house, and the burger king where Marty hitches a ride on a pick up when he's late for school. (I even brought my long board to reenact the scene, although I didn't grab a car or go into the street because there was a ton more traffic than in the movie). After jamming out to The Power of Love by Huey Lewis and the News, we made our way back to PCC.
At night, we went to Santa Monica to see a showing of the 1942 film Casablanca. ...