Luxury hotel with a few glitches

Great location in Knightsbridge. Very comfortable room, with surely the most comfortable bed I've ever slept in.

Yet a few quibbles with service (which led to a profuse apology from management, so all credit to them for that), and the lack of anywhere pleasant to eat with my son (the acclaimed fish restaurant seemed incredulous that a hotel guest might want to eat in the hotel's main restaurant with a five-year-old), mean that it wasn't quite the outstanding experience I'd hoped for given the price.

Wonderful hotel in a great location

I stayed there just for a night in a butler service room in Nov 2004 and went away impressed. Wonderful rooms - tasteful blend of modern and classic, spacious and well equipped. Hard to picture given the horrible exterior of the hotel! Nice and quiet too as my room faced away from Kinightsbridge.

The software was good as well - excellent butler service (shoes polished and suits pressed in less than an hour in spite of my telling them I was in no hurry). Room service breakfast bang on time the next morning. Helpful concierge.

Last but not least, first class location with a 1 minute walk to the Sloane Square entrance of Knightsbridge tube station. Will definitely stay there again.

Good hardware, weak software

Great location and nice rooms but lousy service. Waited an hour for a bottle of water, almost 2 for a sandwich and breakfast next morning did not appear until I was on my way to check out. Avoid this place if you intend a jetlag-roomservice type of stay.

Classy Place

As others have mentioned, this is a very nice property. I would mention that this is a circular hotel, so the rooms have some curious geometry. One thing I did notice that in the rooms with two beds, the gap between the beds looked very narrow - about a foot. Otherwise, I was impressed. There was a nice restaurant across the street for coffee/breakfast and a Lebanese place we enjoyed for dinner.

Sheraton Park Tower - London: Great Experience

My husband and I stayed at the Sheraton Park Tower from Christmas Day 2003 through New Years. Our experience there was outstanding. The staff was very accomodating and provided anything we required. The room - on an Executive Floor - had a great view of Lowndes Park. For London standards, the room was quite spacious and comfortable. The room was newly renovated with a hardwood floor and the bathroom was all marble.

The location is ideal. It is across the street from Harvey Nichols and a block away from Harrods. We could see Harrods all lite up every night. We were also just a half block from the tube and it was only a 10 minute walk through Green Park to Buckingham Palace. The location is so central we practically walked everywhere (including Notting Hilll and Piccadily Square). My husband and I are very "fussy" about where we stay, but the Park Tower fit the bill and we highly recommend it and will stay there when we return to London.

Loved the staff and location

We visited London for 6 nights in June and loved the hotel staff and location...as well as the rooms. We are in the hotel business so appreciated the extra care taken in making the common areas, restaurant, gift shop as well as our rooms top notch. After some of the smaller places we stayed on the first part of the trip (Dublin, Leeds) this was the best part. We loved Harrods food courts and the grocers and pubs nearby. Walks in Hyde park, to Kensington Palace, to the tube (one store away)...all easy. The concierge was very helpful with information and booking things such as the London Eye and golf. A great hotel! Would love to stay there again soon!

A pleasant surprise.

I was concerned about staying at this hotel since not much has been written in guide books or web reviews. As it turned out, this hotel is very nice. The room was a decent size, nicely redone about a year ago with with a large bay window with built-in love seat to relax in and enjoy the views. The bathroom was good size with all white Italian marble and separate shower/tub. The rooms sizes seem to be all the same so it comes down to the view. Standard rooms are on the 2nd to 6th floor? and do not offer much of a view except over the roof tops. It is worth the extra money to get higher up. The gym is small but nice. The location, set back off a busy road with the entrance on the back side is an oasis in the crazyness that is London.

Great Location

Great location... near Harrods & Hyde Park. Food was excellent. Rooms are nice, but a little worn.

Great Location and nice rooms

I stayed there 4 nights in late May. We love the location and the newly renovated rooms are nice. Bath room is modern, the best the bedding and CD player in my room. Love to sit by the bay window and look at the Hyde Park.

Nice Hotel - Great Service

Nice hotel - convenient to the Tube, and generally easy to get a cab to other parts of the city. I'd stay there again - a bit pricey though. However, anytime we had a question/concern the concierege was there to help.. You definitely are getting an American hotel in London.