Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, California, 94301-2301, United States | 3 star hotel
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        Historical Traveler Reviews Sheraton Palo Alto Hotel

        Great Service and accomodations.


        Everyone offered such professional and friendly service. Great place to stay, beds are comfortable and walking distance to downtown Palo Alto and Stanford University. Excellent location.. Best buy in the area.

        We felt very comfortable here


        We left the Days Inn in Palo Alto to stay here. Our room was exceptionally clean, was very nicely appointed (most comfortable bed I've ever slept in, stone tile bathroom, everything we desired already in the room), and the staff was very friendly. We have a dog, and surprisingly for such an upscale place, she was welcome everywhere in the hotel and grounds, even poolside.

        We agree with other reviewers that there is a sound problem. We stayed trainside, and the train never bothered us (didn't run at night). However, other guests in hall were continuously noisy, and we heard every sound from every other room.

        The location is spectacular - we walked to Stanford for conferences (free shuttle leaves from the motel), downtown for meals (motel is right at the edge of downtown, and took about a mile drive to Menlo Park, as well.

        I don't like the added charge of parking ($9 per day). It should be included in the room rate. Very tacky. However, we weren't charged extra for having a dog, which we usually are, so for us it was wash.

        We were overall very satisfied with our stay and will definitely return to this motel.



        We have been staying in this hotel for the last 23 years. The rooms are small and it is sometimes noisy, but it is right across the street from Stanford. I will admit, the quality of the beds and the cleanliness of the rooms have radically improved in the last few years. The outdoor pool and pleasant outdoor dining in the spring and summer are the best. The pool is outside, and large and we really enjoy it. Its location far outweighs the train tracks behind it and the new charge in the parking lot. It was a surprise to pay to park, it has been free until this last trip. The food is fine, and the employees friendly and nice.

        I agree with the noise issue


        I stay here for business 3-4 times a year. The toilets are not gravity flush. Instead they use air pressure. I liked them so much I opened the tank to get the name of the company and had them installed in my home. No more clog toilets. BUT they make a jet engine sound when flushed. This is also a business hotel with many people like myself coming from the east coast. Therefore due to the jet lag we get up around 4AM. Then the flushing starts. If this is not so bad the walls are also thin and you can hear everything. Lastly if you get a room facing the back, the Caltrain will keep you up. So yes if you are a light sleeper you need to find another hotel, or pay more and stay in the club tower, which includes a free breakfast if you can find the room. It is unmarked and locked to keep out freeloaders. Make sure you get the room number from the front desk. Also they gated the parking lot and you have to pay $9.00 day for self parking. Location is great on the corner of University Ave the "main street" of Palo alto. You can leave the car behind and walk to wonderfull restaurants.



        I found the Sheraton to be comfortable and clean. The location was good, it was only steps away from the CalTrain and the "downtown" area of University Avenue. The CalTrain station is also a bus hub, and numerous buses, including the Stanford shuttle go there many times a day making access to Stanford easy.

        Ugly hotel


        The Sheraton hotel in Palo Alto is very old! The service is OK but the hotel is too ugly and old! Room is dark, and spread out! The rate is too expensive ($209)! Location is good, just next to the cal train station but it is noisy!

        Poor customer service, good location.


        The Sheraton is fine, not great. I paid extra for a business class room that was supposed to include breakfast and afternoon drinks. Problem is, it is hidden away on the third floor. When I finally found it the door was locked and my key would nto let me in. What a waste. Also, when I tried to check out a day early they would not let me because I had booked the room on the internet. The room was nice, but they didn't have any WiFi!!! In Silicon Valley?!

        I had to pay for an expensive cable connection (which was not included in the elevated rate for my room). Finally, I left a charger cord for my laptop in the room and have not been able to get the housekeeping staff (who speak little english) to respond to my calls to get it back. I did not think anyone in this hotel was trying to make my stay better. Next time I will go to a different hotel, the location is the only attraction here.

        Only for the hearing impaired...


        Nice location, but the sound isolation between rooms (and floors) is one of the worst I have ever experienced. I have heard, in the last 4 days, every toilet flush next door or above me, every cart the staff ran down the hallway, every person that walked in the hall, televisions from all rooms around me and a conference call by the guy next door at 5:15 am.

        Sorry, nice place, but I need some quiet and some sleep. I won't be staying here again.

        Good Internet connection


        I stayed at the hotel Aug. 11-14, 2003. Paid $139/night + tax (conference or government rate).

        For $8/night they have high speed Internet connections to the room. I downloaded over 100 MB one evening (but it took quite a while).

        Conveniently located 1 block from Palo Transit Center (bus + rail connections) just South of University Ave on El Camino.

        During the workday, early evening there are Stanford Marguerite shuttles from the transit center (next door) to various locations on the campus.

        Good location, good (not great) Internet connections.

        Given the price we got, we hit the jackpot


        We reserved a room with two double beds at USD 89 per night. It was very large and well designed/equipped.

        You can get these sorts of rates if you are willing to pre-pay the room. It is a very pleasant hotel, clean, fresh and with a very professional staff. Treat yourself with the good breakfast buffet (some 15-16 USD if I remember correctly). Especially in the restaurants, you will experience an exceptional service level.

        This is the perfect solution for both business and leisure travellers: Location next to downtown Palo Alto and the Caltrain Station, free buses to Stanford, etc. Furthermore, a decent pool and "resort feeling".

        I would say that the price/quality ratio is around 150-170 USD per night, excluding breakfast.

        TripAdvisor Reviews Sheraton Palo Alto Hotel

        3.50 of 5 stars Very Good

        Travel Blogs from Palo Alto

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