Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street, San Juan, 00901, Puerto Rico | 3 star hotel
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This 3 star hotel, located in the Downtown/City center area of San Juan, is near Castillo de San Cristobal, La Fortaleza - Palacio de Santa Catalina, Teatro Tapia, and Canvas Art Gallery.
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    TravelPod Member ReviewsSheraton Old San Juan Hotel & Casino

    Reviewed by c.i.222

    A reasonably priced hotel with a good location

    Reviewed Nov 28, 2014
    by (20 reviews) Sunnyvale (zip 94087) in Silicon Valley , United States Flag of United States

    This hotel in Old San Juan is located next to the cruise ship piers, and easy to negotiate Old San Juan's sites, restaurants, shops, bars, and cigar lounges. It takes about 20 minutes to this hotel from the airport, and costs $23-$25 (somewhat fixed) each way.

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by digidesigns

    Nice rooms, perfect location and views

    Reviewed Oct 10, 2014
    by (2 reviews) , United States Flag of United States

    Wonderful hotel, clean and beautiful views

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by amrita.mkj

    A City back in time!

    Reviewed Apr 26, 2014
    by (6 reviews) New Jersey , United States Flag of United States

    Well the hotel is at a great locality, right at the heart of the Old San Juan city. However the rooms weren't very impressive. Make sure u ask for a room above the 5th floor if you are looking for some/any view! Breakfast is really pricey, charged $40 for 2! However the staffs are friendly and very very helpful. The hotel has a small casino and they give u some vouchers worth $10 per person to initially play at the black jack table.
    The hotel location really makes up for the other shortcomings!

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by rachels694

    Terrible costumer service

    Reviewed Apr 12, 2013
    by (18 reviews) Orlando , United States Flag of United States

    We arrived at 1am due to a flight delay only to discover our PRE PAID room had been given away. They transferred us to a sister hotel for the first night but this was not at all what we paid for. By the time we got settled in the new hotel it was 2:30am and we had plans for 6am. The hotel claimed they would comp the first night but NEVER refunded the money! If your arriving late avoid this hotel!!!!

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Sheraton Old San Juan Hotel & Casino

    May 2003 Trip


    My husband and I were in Puerto Rico the 2nd week of May 2003 on our honeymoon. For the most part the entire trip was excellent. We would like to share with future P.R. travelers the following experiences/tips:Unless you are on business or plan to stay in Old San Juan for longer than one day, do not book a hotel there. You are better off staying at a top notch hotel in San Juan (we suggest the El San Juan Wyndham) and making a day trip out of the Old district. There are no beaches in Old S.J. and the hotel we stayed at (Wyndham, Old S.J.) had a meager roof-top pool and mediocre rooms at best.One absolute *must* if you spend an evening in Old S.J. is going to El Convento located on the NW side. A converted 350 yr. old convent, it is now a magical place to sit and listen to flaminco guitar while you are sharing a cold pitcher of sangria and sharing wonderful culinary offerings from the tapas bar on the upper level. You can book one of their incredibly gorgeous rooms if you are in the $350/nite price range.The Hard Rock is also a fun stop if you're in the area.Don't buy into the "bioluminescent lagoon tour" like we did. A moderate hurricane a couple of summers ago pretty much wiped out these small organisms and they are just now starting to make a come back. We had to stick our noses in the darkest part of the mangroves and squint to see any "flashes" of light when we swished the water. Also, the mosquitoes were MURDEROUS!Do rent a car for a day ($35) and make the 90 minute drive to Fajardo and go on one of the snorkel excursions- it's amazing!Baseball fans- stop into a tex-mex place called Lupi's which is right next to the El San Juan Wyndham in Isle Verde. The owner is Ed Figueroa- the first Puerto Rican pitcher to win 20 games in the MLB (Yankees). He's a shy man, but still autographs a baseball card if asked.If you're interested in touring the Bacardi Rum plant, wait for a rainy day- it's no great shakes. Take the ferry for 25 cents each way that leaves from Old S.J. and catch a cab when you get to the other side.We hope our insights are helpful. Have fun!

    Wyndham Old San Juan a total disappointment


    My husband and I spent the last night of our honeymoon here. Our travel agent booked us an ocean view room with a balcony.When we arrived at our room it had no balcony and faced the parking lot. When I called down to get the correct room, the desk clerk said no manager was available.When I called the front desk and explained the situation, the desk clerk was indifferent and not at all helpful. He said the only way he would change our room is if we upgraded and paid an additional $50. We had already paid plenty for our room and I honestly felt as I we were being hustled, so I told him no.Fortunately we spent most of our two days exploring San Juan and didn't spend much time in our small, stuffy room. We will never stay here again and I would not recommend this hotel to anyone.

    Just a place to sleep


    They got my Wyndham By Request wrong and it took 3 calls to get it right, but each time they were very apologetic about it. In the end I got a big fruit basket & wine.

    The reception was very small but helpful. Our room faced a parking lot as does half the rooms in this hotel. The hotel is shaped in a L so I don't know how another reviewer here said they had an inside shaft?

    There's not much traffic in front of the hotel, just a band from a nearby restaurant. The tiny pool is on the roof, not worth going to.

    Breakfast is so overpriced $15, plus the waiter expects a tip for bringing you juice. The room was clean but the bed was too short.

    This hotel is not worth the high price, but I guess you're paying for it's great location in town. Stay here only if you need one night before a cruise, otherwise stay by the beach.

    Pretty Nice Hotel


    I must agree with the other reviewers. . . this hotel was nothing special. But at only $89/nite from June 1 - 7, 2003, it was a good deal.

    This property is walking distance to everything in Old San Juan. It is NOT on the beach, however, and this is something to note since most travelers go to the Caribbean for the beaches. Public transportation (only 25 cents for the bus) is readily available, as well as taxis.

    I also found the front-desk staff to be less than friendly, maybe they're overworked? The rooftop pool is pleasant, but small. Literally has only 12 beach chairs around it. If 20 people are there, it's overcrowded. The restaurants were okay, again nothing special. I would recommend walking just across the street to "Mofongo's" restaurant for a better selection of authentic Puerto Rican cuisine and less expensive prices.

    My overall experience in PR was wonderful, it's a beautiful place with perfect weather. No humidity, and constant breezes. I rode the bus daily to other parts of San Juan (Isla Verde, Condado) to explore other resorts and to go to the beach. But if you want a hotel with everything right at your fingertips so that you never have to venture out, this isn't the property for you. Feel free to email me for pictures or to answer questions.

    Smart but shambolic


    If you want a smart hotel in Old San Juan then this is it BUT, be warned, the organisation is shambolic and the buffet breakfast is, at best a rip-off and at worst a disgrace.We arrived after a 15 hour trip from England at 9.30pm. I am in a wheelchair and had booked and double-checked a wheelchair accessible room. The room we were given WAS NOT! We were given lots of apologies and told that an accessible room would be available - TOMORROW - Manana - that favourite Puerto Rican word! Using public disabled facilities, we put up with the room for the night. Feeling hungry after our long journey, we rang room service - Closes 11.00pm accoridng to the literature in our room. It was 10.05pm- All closed. No Food. Try the buffet in the casino we were told. We did. they claimed to close at midnight but at 10.15pm they were shut too!The following morning we went to breakfast. A tepid dehydrated buffet of bacon and sausages for which we were charged $14.50 and were attacked for a tip by the waiter who did nothing more than serve one cup of coffee. It was a foul welcome to Puerto Rico. To be fair, they did find us our accessible room for the next two nights but we had given up on the catering. We never ate there again.It is potentially a good hotel in a good location but the entire staff needs replacing and the booking system needs a complete overhaul. You have been warned!!

    You gotta Get There!


    This was my first visit with a few good friends, arrving on new years eve and boy was it GRREAT!The first positive thing was fantastic warm air and ocean breezes that hit you when you exit the airport, from there, everything went our wayI won BIGGG! at the casinoWe had great food and wine and spirits, and never had a problem with anyone at the hotel, which was clean and hospitableMy friends became instant celebrities with the women at some of the nearby discos and they really, really, really enjoyed themselves in every way, since most activities are close to this hotel you could avoid driving around to do stuff. Iwas caught several times dancing in the streets and beaches!Overall, I was impressed with the many activities you could get into and met some very interesting characters at the hotel itself, so I most definitely will be going againWe were entertained so well at this location, and the surprise was it was only by a small bit this island has to offer, my advice is start with this hotel, for the price of $680/3nts [with air incl] at new year's eve, it was worth every penny

    Decent Hotel in Old San Juan


    If you're visiting Old San Juan and want to be nearby, this is a good place to stay. Everything in Old San Juan is within walking distance. Having said that, there is nothing special about this hotel. It's reasonably spacious and clean and there's a small casino in the lobby, but no one is going to remember their stay here as anything more than a place to sleep. By the way, the Wyndham By Request program is a joke. I got a bottle of water and a bag of nuts waiting for me when I first arrived. (That's nice.)The other hotel in Old San Juan, the Hotel El Convecto, is much more nicer.

    Beautiful view and hotel


    We visited OSJ prior to our cruise the days of Dec. 19 & 20. It's a beautiful hotel situated near Pier 4 (Royal Caribbean) and it was perfect for us. We travelled with 2 teens who loved the pool and the view of the casino. The pool is located on the top floor and is open air providing a magnificent view!

    The rooms were very clean and beautiful. They have a fabulous morning buffet - you can sit either inside or outside on the veranda. The proximity to OSJ shops allowed us to avoid using taxis and walking to them or stroll through the city squares. Since it was Christmas, it was beautifully decorated.

    Those who decide they need a hotel prior to their cruise should consider this location since you can just walk to the piers. The cost of the stay allowed us to eliminate taxi needs. This hotel has much to offer....we would definitely return.

    Read this before staying here..beware


    I was not impressed with this place at all. The hotel itself was beautiful and clean but the service was less than sparkling. When I first entered the hotel the desk clerk completely ignored me the other clerk was busy with another guest who was complaining about her room. Once the clerk decided to help me he was nice and even offered to give me valet parking for the price of regular parking since the lot was full. If I had only known what a problem this would be later on. I had to go to the airport early the next day so I needed to check out before 7am. Checking out seemed to be going well except when I had the valet get my car. I was told I had to pay for valet parking and the only guy I could talk to about this problem was the desk cleck and guess what, he ignored me. He was on the phone making some reservations at 6:30am. I told him I needed to get to the airport but he continued to ignore me. This hotel must teach it's employee's how to make guests invisible. He finally helped me and I wasn't charged for the parking but I didn't leave the hotel until after 7. It took me 30min to resolve my problem because the desk clerk ignored me completely. I almost missed my flight because of this incident and that was simply unacceptable. No matter how nice the hotel looked, the staff was rude and that makes any hotel not worth staying in . I will never stay here again and would warn anyone thinking about it to think again.

    Before Checking in at your this


    Old San Juan is a beautiful city with something for everyone. Before booking your overnight accommations check all your options and see what each hotel has to offer.

    When checking into the Wyndham in Old San Juan, I was informed that the room I had booked with a King Size bed was no longer available. To make up for my inconvience the desk clerk was willing to upgrade me to a suite for only $100 more ($50 per night). When I said no, and inquired as to why I did not have my room which had been paid for in advance, the desk clerk got the manager and the manager found me a room with a King size bed. I got the feeling that the desk clerk was trained to trick people in upgrading their rooms, since he was pretty adamant that their were no king size rooms available.

    The food was okay, nothing great. By careful of ordering drinks from the pool area. They added an extra $5.00 to my bill for delivery and tip. At $5.00 a trip, it can get expensive, and you're better off taking the walk to get them yourself.

    They do have a nice pool table located on the second floor. However on the night that we were there they had no chalk for the cues and it looked like they had not been chalked in a while.

    We also found it difficult to find our way around the hotel. The only reason we knew they had a pool was because we could smell chlorine and I had to call the front desk to find out what floor the restaurant was one, because there was nothing in my room to let me know.

    I probably would not stay at this hotel again. I found it not worth the price I had paid.

    TripAdvisor Reviews Sheraton Old San Juan Hotel & Casino

    3.50 of 5 stars Very Good

    Travel Blogs from San Juan

    Exploring San Juan

    A travel blog entry by kristafreitag on Jun 03, 2015

    Now that you have all heard about our trip to San Juan, let's talk about our first day in San Juan! For me, it started with a nice run around the city! I was able to get up and run around Old San Juan which gave me an idea as to where we were headed for the day! I didn't run very far because it was interrupted with stops to take pictures of the …

    Rummy and rainy

    A travel blog entry by oski on Sep 01, 2014

    5 photos

    All the traveling and the exertion of the day before caught up to us and we slept in on Monday morning until 11am local time (8am at home).  We finally decided to first visit the Bacardi rum factory, and left the hotel around 1pm and headed over to the ferry terminal, which was less than a block west of the hotel.  We bought two …

    Rummy and rainy

    A travel blog entry by oski on Sep 01, 2014

    5 photos

    All the traveling and the exertion of the day before caught up to us and we slept in on Monday morning until 11am local time (8am at home).  We finally decided to first visit the Bacardi rum factory, and left the hotel around 1pm and headed over to the ferry terminal, which was less than a block west of the hotel.  We bought two …

    El Morro y La Ciudad

    A travel blog entry by oski on Aug 31, 2014

    18 photos

    We slept in until 10am on Sunday morning, although since it was 7am in California, it didn't really feel like sleeping in. But we knew we didn't want to miss any of our first day in "la isla del encanto" (the island of enchantment). We skipped breakfast at the hotel and headed into town to find some Puerto Rican coffee and pastries. Our first stop …

    Hola San Juan

    A travel blog entry by oski on Aug 30, 2014

    2 photos

    Our flight arrived at 2pm and despite being in first class, we were thrilled to get off the plane and stretch our legs. The San Juan airport was large and modern, although it didn't appear to be air conditioned. The warm weather hit us immediately when we exited the airport, but it was easy to find the taxi queue and find a taxi to take us to the …