A Week at the Worsten- Fall 04

Okay is a stretch. Their quality beds leave something to be desired. The bedding did not fit the beds. Their room was very noisy from the heating unit and the room lighting was very poor. Fully equipped with an iron, coffee pot and TV. The toilet leaked and made noise all night. The restaraunt had trouble serving hot food from the buffet.

Becoming a Sheraton; in great shape after renovation

Pleasantly surprised by this hotel given earlier reviews. Very attractive lobby area and classy cocktail lounge. Was on 12th floor (supposedly a club floor). Double-bed room was on small side with tight bathroom but all décor was upscale and in good shape - definitely not the rundown place others have described. Bathroom fixtures, etc. all excellent. Not sure if all rooms same but this one was in great shape. Fast room service, bar service ok. Didn't eat in restaurant. Self-park $8. Lot connects via 3rd floor -- cheaper and no hassles waiting for valet.

The one negatives - the bed was very hard. Definitely not a Heavenly bed, no down pad on the mattress (mattress appeared new), though linen was Heavenly Bed stock. Questioned it in the morning and was told that it was a Sweet Sleeper and they are in the process of becoming a Sheraton. Have had Sweet Sleepers before but never as hard as this one! Only 1 down pillow out of the 8 in the room. No A/C problems as described by others. Don't get room right next to service elevator -- if you do, get moved. Not a lot of noise but when there was, it was loud. Would definitely go back.

Remodeling Done!! No noise

The room remodeling is done and they look great. There is no construction noise, the place looks great.

Believe the bad reviews about this hotel... they are true!

1st time stay at a Westin and probably the last. There was no valet when I pulled up to the hotel. Had to wait a few minutes for someone to come out & when he did he seemed lost. Check-in was fine. After 1 hour in hot room called down to front desk stating A/C was not working. Engineer showed up 1 hr later and said to close curtains in the room and A/C would be fine, room would cool down. After closing the curtains and waiting an hour the room was still warm with the thermostat on 60. Called front desk and after waiting forever went down to front desk to move to another room. Got a key to another room with old dingy carpet, not renovated (I paid extra for renovated room) and the A/C was making a very loud ticking noise.

Went back to front desk and she said there were no other rooms available so I went back to my room. Put the A/C on 45 degrees which helped a little. At 7am the next morning awakened by loud banging from the floor above where they are renovating. The shower water pressure was like taking a shower under a garden sprinkler and the shower ceiling was caving in and cracked. The toilet seat was old and covered up by layers of paint which hs bubbled up over time. This hotel needs more than a renovation. They should gut it and start over. Very few hotel staff visible. Watched a woman checking -in and overheard her asking about the suite she would be staying in and for a bellman to take up her luggage. She got so tired of waiting for a bellman to show up, she took luggage cart up to her room herself. Not a quality hotel. I should have paid attention to the negative reviews.

Westin a bit tired but being renovated.

In our stay the Westin Oklahoma CIty had great staff, a great location -close to Convention Center and Bricktown Entertainment District, and above average meeting facilities. The guest rooms did look a bit tired but the Hotel is now in the midst of an 8.5 million renovation that will involve the entire facility. All rooms are being gutted, redone and refurnished. At the time of this review the top 3 floors are completed so request high.

In need of some TLC

We have stayed at this hotel, twice. On a positive note; it is a great location in regard to the entertainment district (Bricktown), to the canal rides, the Memorial Museum etc... You can literally walk the short distance to Bricktown. The bedding was a 'Heavenly Bed" and that was a great bed! On a more sour note; both stays were problematic at check-in. Our room was not available until 2 hours after check-in at the first visit, and an hour's delay at the second visit. (A famous musician and his band who were checking in were also told to wait for their room. The lead singer took a catnap on the couch, so the Westin treated all customers equally, I suppose in regard to not providing rooms on time. The bathrooms were quite dirty and mold was growing in the showers. The ceilings and walls are in desperate need of repainting. I am trying the Rennaisance across the street next visit.

Run down hotel, look elsewhere

This hotel is drab and dreary! The walls are grey and the carpet is dark, too. Not to mention the stains galore on the hall carpets and in the rooms! The location is good, and we were with a marriage conference, so we had no choice. Next time check around! there is a hotel across the way that we wished we were in. (cant remeber brand, sorry)

Dont waste money or time you will be dissapointed. Unless you need easy acess to Bricktown or the convention center, then it is just "okay".

Can't cover up an old hotel

Although the staff was friendly, this renovated hotel just doesn't measure up with the new Renaissance across the street. Westin has tried to upgrade the rooms with fancy beds, linens, a desk with modem service, etc...but this hotel showed signs of its age with scarred woodwork, peeling wallpaper, moldly grout and plumbing, and poor lighting.

Should be called 'Worstin'

Soiled carpet; torn wallpaper; ceiling falling down in bathroom; horrible stench throughout. Hallway was missing portions of drywall; numerous patches in drywall in hall. Checked out immediately and they still double charged me. Try the Renaissance across the street; they matched the Westin rate.

Sad stay at the Westin

We stayed there last month... It was terrible! Room was dirty, carpets are old and stained though out the hotel!!! Did not look like they owned a vacuum. Very sad it's really gone down hill. ?We will never stay there again.