Sheraton Norfolk Waterside Hotel
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Historical Traveler Reviews Sheraton Norfolk Waterside Hotel
Credit Card Fraud!
I was a guest at the hotel from September 19, 2004 - September 22, 2004. On September 21, 2004 I was contacted by the Fraud Services Department of my bank regarding an unusually high number of transaction attempts on my bankcard. I was notified that 12 separate transactions totaling $2790.47 were attempted by the Sheraton Waterside Norfolk Hotel. Fortunately, I was able to cancel my bankcard before any transactions were successfully completed.
I immediately contacted Richard Lee, Front Office Manage to alert him of the problem and to assure him these transactions were indeed not authorized by me. He referred me to Vicki Willis, of the Sales and Catering Department to find out more information on the nature of these transaction attempts. From my conversation with both persons, I was told they did not know why so many transactions were attempted nor had any way to find out. Furthermore, Mr. Lee told me that because told me that he did not see what the problem was since these were transactions were declined and money was not withdrawn from my account.
I am extremely displeased with the sincerity of management staff to identify the root of this problem and to offer a resolution. I did not so much as receive an apology for the time and money I wasted dealing with this issue, I spent several hours on the phone with my bank and speaking with hotel personnel. As an attendee and planning committee member of the a national conference which brought over 300 guests to the hotel, I have already made the recommendation to the committee to not consider the Sheraton Norfolk Waterside as a venue for future events. Hotel guests and conference/meeting planners are the backbone of the hotel service industry, without them hotels would not have business. To treat a guest with no respect or regard for a resolution to a problem that transpired because of their service or lack thereof is completely unacceptable.
Only if the Marriott is not available
We stayed here Aug 26-28th, 2004. The room itself was okay, not the best (after just leaving Sheraton Towers in NYC). The service I found incredibly lacking. We get out of the cab with 7 bags and the valets and baggage attendants continue with their own conversations. I left the bags outside and went to check in. The check-in clerk merely took my credit card and gave me keys. She told me nothing about the facility like the restaurant, pool or fitness facility hours, the $1.50 charge for each local phone call. Nor did she ask if I needed help with luggage. Simple things. I returned to find my bags still sitting on the curb. I finally asked for help and was asked, "Oh do you need help?" I asked for a roll-a-way bed and was told it would be in my room when I returned..I'm still waiting for it.
The room is a good size. They said the place had been remodeled '03-04, but I can't tell. The lobby is still under some construction I think. They had a large orange tarp covering part of it. The part uncovered was fairly nice. The room is not outdated, but it still looked incredibly lived in.
The restaurant staff is phenomenal. Very attentive, and quite responsive. The prices were incredibly reasonable for a hotel. For the same meal I paid $22 in NYC at the Sheraton, and only $11 in Norfolk. I suspect that's because of the competition from the food court at Waterside, right next door.
I was surprised that this place allows pets, and disappointed that it does not have specific rooms or floors for guests with pets. I thought the hall smelled a bit foul, and sure enough I saw a few of my neighbors with pets.
I would stay here again, BUT ONLY if the Marriott across the street was full, and for the money I might try a few of the newer spot in downtown Norfolk.
Great view, nice people, nice pool
The hotel was great. I called to make reservations and the operator was helpful. I choose the waterview side and I was very happy with the view. They have a small deck, so you can step out and see the pool and the water. I highly recommend the waterside. I arrived to Norfolk, and the staff was more than pleasant and helpful. They have moved the "dance place" out of the hotel. Don't worry their are 5 dance places right next door in the strip mall. The location of the hotel was excellent. I was able to park my car and walk to all the sights.
Not The Place to Stay
We arrived into Norfolk Checked in and the same night someone had walked directly into our room while we were sleeping. Apparently their staff accidently checked us out and gave someone else a key to our room. Luckly we were in our room otherwise who knows what could have happened. The next day we tried getting into our room and our key didn't work. The staff was horrible and cleaning crew was horrible. we never even got soap refilled we had to ask for it everyday when we needed it. You had to pay for parking which was $20 a day for valet or park over a block a way at a parking structure which was $11 a day. then on the Saturday night we were there there was this huge partyu going on that lasted past 3:00 in the morning. The music was so load our walls and floor were vibrating and the staff would not do anything about it. So if you want to sleep don't stay there. Plus our view was horrible we had nothing to look at but the roof of a building. I would recomend staying somewhere else if you want to be treated better for what you pay. If I would have a choice again I would definately not stay here !!
Exceptional service, nice room with view of the harbor, friendly staff, great food. Parking was a bit expensive, $20 valet, $12 self-park.
Nice Staff, but Room just ok!
I stayed at this hotel July 2, 2004 - July 4, 2004. The staff at the front desk were very nice. The parking staff did a good job. Parking was $20 valet and $12 for self-park, but the self-park was not close at all.
The room itself was dated. The hallways to the rooms needs updating. In my room there were spots all over the wall and the air conditioning unit and tiolet were extremely noisy.
My friends stayed at the Marriott and I will be staying there on my next visit to the area. The Marriott rooms were very nice, updated, stylish, and much better quality than the Sheraton. Also, my friends booked on Hotwire.com and got a much better rate for the Marriott than I did for the Sheraton.
Quiet Christmas accommodations
My husband and I stayed three nights at this hotel while visiting family over the Christmas holidays. We notified the hotel in advance about our late arrival, and there was no problem at check-in. We got the room we had reserved - one with a harbor view. The room was very clean and comfortable. Nice bed. Prompt room service. We did have a few noisy neighbors whose laughing and talking awoke us during the night, but otherwise the hotel was very quite. The hotel has a good location and would be a good place to stay for sightseeing.
GREAT HOTEL!!!!! Beautiful view, great location for dining and shopping. The staff was wonderful!!!!! I recommend this hotel to any person or organization looking for a place for a get-away or function.
It is just the best.
We had made reservations a week prior to our trip. We arrived on a late flight into Norfolk & proceeded to get lost going to the hotel. We called the hotel three separate times to get directions. After being transferred numerous times & acting like we were hassling them, they proceeded to get us lost more. After on hour of driving around, we arrived at the hotel only to be informed that they had given our room away!!!!!!!!!!!!!!!! They in fact had our reservation, but did not honor it. They sent us to another hotel 15 miles away at 1:00 am in the morning. They assured us it was a nicer room, but we were put in a $59/night room that was the size of a closet & had carpet that was installed in the Great Depression. My husband had an allergy attack due to the moldy carpet. The Sheraton has assured us they will credit our account, but as of yet they haven't. When we call all we are getting is an answering machine.We spent the next 2 nights at a bed & breakfast called the Page House Inn in Norfolk. It was by far the nicest place to stay. I only wished we would have pulled over there while we were driving around lost the first night.We will never stay in a Sheraton again.
Simply BAD Service
During the stay I was surrounded by parties that continued well after midnight. If your looking for a hotel with comfortable beds, quite rooms, and clean sheets, this is not the hotel. Your subjected to an excessive parking charge as the hotel is located in an area of town with limited parking. The hotel does provide a parking valet service that will promptly misplace your car for a daily charge of $19. Don't bother expecting Mr. Jeff Roike to assist in reciting any of the problems you might encounter. The hotel mantra of Guaranteed Customer Satisfaction is simply words to this hotel. They cannot even get an itemized bill out to the guest. I have found Mr. Roike adept at dodging ant responsibility, including the direction of Mr. Barry S. Sternlicht, the CEO of Starwood properties. Quite simply youll get better service at a Motel 6!
TripAdvisor Reviews Sheraton Norfolk Waterside Hotel
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