Sheraton New Orleans Hotel
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- Shuttle bus service
- Adjoining Rooms
- Swimming pool
- Room service
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TravelPod Member ReviewsSheraton New Orleans Hotel
Sheraton NO is ideally located within walking distance to the French Quarter and local attractions. The rooms were beautiful with loads of towels, pillows and toiletries. The complimentary bottle of water each day was greatly appreciated and since wee choose the green option (and didn't have our sheets changed daily) we received a $5 voucher each day which translated into free Starbucks for us (conveniently located on the foyer).
The staff were all lovely and greeted you whenever you walked past. While enjoying the free internet in the foyer (either on provided computers or your own computer) I noticed roving staff who would regularly check in ono people and see if they needed anything. A really nice touch.
A beautiful hotel with lovely staff close to the sights of New Orleans - perfect!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton New Orleans Hotel
Worst hotel ever!
We planned a Father's Day weekend with the idea to be a tourist in our own city. It was the worst hotel experience ever! We chose it mainly due to the review's we read on the internet. Boy, were they misleading! To begin with, the front desk was rude and inefficient. Second, we had called ahead to ensure their would be a refridgerator in our room and yet, after checking in we found none there. After calling the front desk, they rolled a min-fridge in on a wooden plank. Next, they had problems with our reservation so that during our second day there, while we were at the pool, they changed the key code to our room so that we found ourselves shivering at the door locked out. When I went downstairs to straighten it out, the woman at the front desk said there was nothing she could do unless I could provide my identification. When I tried to reiterate that I had no access to my identification, she replied "Please don't give me attitude." I couldn't believe my ears. I spoke with the manager to address my concerns. There also was the matter of getting welts on my legs due to having an allergic reaction to the bar soap they provided in the room. All in all, it was by far the worst experience we have ever had at a hotel. It makes their rating of "Luxury Hotel" laughable. We plan to do what we usually do and stay at The W where they know how to treat a customer. Somehow, every employee we encountered at the Sheraton made us feel as those we were a burden and impediment to their work.
Great Corner Suite
We stayed one night after Christmas this year at the Sheraton as a break from family.
The hotel is in a good location for walking the Freanch Quarter and is easy to pick out of the skyline if you have had a few too many.
Rooms were classy, (owned by the same people who run W hotels)clean, and quiet.
Unfortunately, we had the bad luck to arrive directly after a bus load of fraterity students for their annual convention. All 8 of the tellers had long slow moving lines. After standing in line for 30 minutes we finally made our way to the front of the line,where the manager on duty told us that she would be right back. We politely waited for 10 minutes before getting the hint that she wouldn't be coming back.
The VIP coordinator eventually arrived. After staring at the sign that says to tell them if anything isn't absolutely perfect for 40 minutes she could tell we were irked.
We had booked a special internet rate of $95 dollars for the club level rooms which are all supposed to look over the French Quarter. She told us that she would book us in a lovely room looking over the river, which she thought was prettier. Maybe, but it was not what we asked for. Becuase Christmas is slow she was able to upgrade us to a great 2 room corner suite.
Running around in cotton robes and lounging 48 floors above the city at the 8 person dining table definately helped to soothe our bad experience. They were willing to do what it took to make our stay pleasant.
The rest of the time we were there the lobby seemed fairly under control and the staff were polite.
Parking is fairly expensive $30/night +more for SUVs.
Yes, the Sheraton can ruin your trip
Watch out. We arrived on the 26th of Dec. 2002. When we arrived we called the hotel from outside to find out where to park. We were told we hd to use their Valet parking. I asked for directions to an alteranative parking spot where I could park the car myself. I was told again that I had to use their valet service. The service was over 30 dollars a night!!!! When checking in, we were told if we didn't stay the whole three nights there would be a penalty.
Pelican bar at the hotel lobby is where we sat the only time we tried to eat at the hotel. After thirty minutes, the waitress finally show up. My wife said we were just getting ready to leave. The waitresses reply was, "fine, go ahead" then she turned around and walked off.
Noise. We almost checked out early due to the noise. We had a several hour drive ahead of us the next day. If you can't get sleep at the hotel (isn't that why we need a hotel?) then we might as well be on the road, but wait! Do you want to loose sleep and pay a premium for checking out early? We tried to sleep. The doors have a gap under them big enough to stick a phone book under. You could hear everyone coming and going down the hall.
Elevators were broken, slow, had to kick the door at the right moment on one to get it to close the door. Long lines waiting to get on.
Club level lounge is a joke. You will do better at the grocery store's free samples. LOL!
I stay in several hotels a year. This is the worst ever. Period.
Very disappointing stay
This hotel is in a great location, a few blocks from the action in the French Quarter. The lobby is pleasant enough - but watch out. We were stuck on a hot elevator with 10 people for one and half horrific hours. The emergency call button was worthless. We had to use our cell phones to notify authorities that we were trapped. Our elevator broke down between floors and it took 10 firefighters and an engineer from the lift company to rescue us. No formal apology was ever made for this unacceptable condition. Upon getting released, the manager on duty did offer to comp one night for our trouble, but alas, upon check-out there was no credit on our bill. We had to waste precious more time at the desk to fix it. The pool and exercise room were locked down early with no explanation given during our stay. In our opinion, rooms are about average, no better than others available at a lower price.
Stayed at the Sheraton for two nights in a beautiful suite with an awesome view of the city. Hotel staff were extrememly friendly and service was wonderful.
Great Value & Service
We stayed at the Sheraton New Orleans for five nights during Christmas week. That is the slowest week for tourism in New Orleans, and the hotel was very lightly populated as a result. (Only downside: the lobby bar was closed.) We were given a lovely room with an excellent view of the river. Everything in the room and bathroom was in very good condition. The staff bent over backward to assist us in every possible way and we were consistently treated with great courtesy and helpfulness. No doubt everyone was feeling relaxed because of the holidays and the reduced workload, but there's no mistaking a service orientation that starts from management and works downward. It's so rare these days! We were very happy with our stay.
Hotel Experience Ruined Trip
Months of planning and saving, several days of sightseeing and enjoying everything New Orleans has to offer and all I can remember is the terror I experienced the last night of our stay at the Sheraton on Canal Street.
We had been asleep for a half hour when my husband and I were wrenched from our sleep by the sound of the fire alarm. We were on the 45th floor. The stairway was exremely hot and almost airless. It took fifteen minutes to descend
5 flights of stairs with all of the floors of people ahead of us. A handicapped friend that was traveling with us was staying on the 35th floor. We were sick with worry about him.
There was no one to direct us when we reached street level. Hotel guests were wandering the street in their pajamas.
I am a healthy middle aged woman and my legs gave out when I reached the bottom.
Then a man came out and said "sorry a pipe broke" and that was it. The desk attendants didn't even seem to care that we were worried about our friend still upstairs.
I am glad to have been warned of a problem. But after Sept. 11th you know what everyone was thinking as they walked down all those flights of stairs.A little sensitivity would have gone a long way, maybe even a glass of water. We returned to our room for our suitcase when I could
finally walk and we left the hotel with a whole day of traveling ahead of us on NO SLEEP!
And that is what I will always remember about New Orleans.
We were evacuated from the hotel at 1 a.m. during our stay, and went down the stairwell from the 47th floor, to the street. Down in the street, we were notified that a hot water line had broken, and the steam set off the fire alarm. I had expected to be reimbursed in some way for our trouble (forty-seven flights of stairs!) but we were told by the desk staff that nothing would be done for us, because we did get some sleep that night. Our sleep was NOT restful after that episode. After some arguing with the desk, my husband was told that he would be awarded points toward a free room at a Sheraton. Thanks, but no thanks.
You Can Find Better
The Sheraton offers an excellent central location, walking distance to just about everything and otherwise close to public transportation, and a lovely atrium lobby, but that's about it. We stayed there while attending a conference within the hotel. Our room was small and nothing special, and the bathroom was in bad shape. The tub had a large rust spot and a decaying surface, and there was hair on the bathroom floor. On the first evening it took well over an hour (and three calls to housekeeping) just to get a corkscrew. When we needed to purchase postage stamps on our last day, we were directd to stand in three different lines at various lobby desks and were then told after half an hour that the hotel had no stamps at all. The staff was friendly, particularly in the nice gift shop, but the service and accomodations were deficient for that caliber of hotel. With the number of other quality hotels nearby, there is no reason to spend money on the Sheraton.
NO Sheraton not worth the money
I recently (July 2001) stayed with my partner at the New Orleans Sheraton. we could have stayed at the Hilton, Holiday Inn or Marriot...and we should have. Before we even got there the hotel lied to me by claiming that we would have free access to the health facilties. when we arrived they wanted $20 per day! When I complained, I did not even get a response. Furthermore, when I check-out despite requesting a reciept I was not given one nor was the imprint of my credit card returned to me. The hotel was a huge tourist trap which I would strongly advise vistors to New Orleans to avoid. I and my partner are frequent travellers and guests at Sheraton hotels around the world and have never stayed at one with such bad service. We wil definitely inform our respective employers about tourist trap and I hope that you will feel free to pass this horrible experience on to others. There are many good and reasonably priced hotels in New Orleans, but the Sheraton New Orleans is not one of them.
TripAdvisor Reviews Sheraton New Orleans Hotel
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