Sheraton Nashville Downtown Hotel
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Historical Traveler Reviews Sheraton Nashville Downtown Hotel
Excellent Customer Service!
I had a minor problem with the room service menu missing from the room. After requesting another, Ms. Shelly Polis, manager on duty, made a personal visit to my room to insure of our satisfaction. The hotel is a beautiful atrium hotel, which is currently receiving minor modernization to bring upto 5 star quality. The bedding is excellent as was the breakfast buffet, the kind quality you expect from a Starwood property.
In Major Need of Rennovation
I stayed at this hotel during a business trip to Nashville. The staff was great -- but the hotel is very plain, boring, and somewhat dirty.
My first room, on the 15th floor, had stained carpet, an uncomfortable bed (certainly did not feel like a Sheraton Sleeper bed), an A/C that hardly worked, a bathroom with dirty tiles, the list goes on. After calling and complaining, the staff moved me to the top club level. Although a little better, still issues -- stained carpet, bathroom floors permenantly stained -- just an overall "old" feeling.
I checked out since I was so unhappy with the quality and moved over to the Hilton. Quite a difference -- the Hilton was new and a hell of a lot better.
Good Hotel for the cost
We paid around $100 per night with Breakfast free for 1 day. We were on the 19th floor and could not have been happier with the room which was decorated to the standard you would expect for that rate and was well equipped, comfortable and quiet. Service was good and the hotel was clean and had good amenities.
Renovation should help
The hotel will be renovated this year (2004). This should help things. The rooms are tired looking. Service was lacking. Structurally, the hotel is good, though. Check in was great. Latasha upgraded us and gave us free continental breakfast. Hotel operator was surly. When we told her we wanted an 11 am wake up call (we had arrived very late), she acted like there was something wrong with us.
A Pleasant stay!
May 31, 2004
We booked one room via hotwire 2 months in advance. Our requests for a non-smoking room with an extra rollaway bed were honored without a fuss. (We called ahead two hours prior to arrival to confirm our requests).
Parking is an additional $14 a day or so, and you might want to hide the $5-a-bottle waters, if you don't want your children or spouse to find them.
A nice downtown location. The State Capitol grounds are nice and face the front lobby. We enjoyed a family walk after dinner. The Hermitage Hotel (the only 5 star hotel in TN???)is next door. Morton's Steak House is on the backside of the hotel. Subway Sandwich and other deli shops are within a block or two of the lobby.
Beautiful open-atrium lobby with internal glass elevators. My youngest daughter was awestuck! The open atrium lobby extends at least 10 to 15 floors up.
Family buffet breakfast in their (3rd floor??)restaurant was around $60 (the O.J.'s may have been $1.50 each). The fruit and breakfast foods were great, and the staff and waitresses were professional and friendly. Good food. Ambiance. Attentive waitresses.
The exercise room has numerous pieces of equipment and was a nice size. The swimming pool is mostly shallow - chest high to older elementary children. No diving. A working sauna four or five steps from the pool.
Late in the evening, my eldest daughter and I rode the elevator up to the top floor (the 28th), to see the Nashville skyline. The outside wall of the top floor restaurant is mostly or all glass.
It looked like the restaurant was open - at least some days of the week. The tables were decorated and set. Check with the hotel to be sure.
Overall, we enjoyed a lovely stay!
Club-Level not worth it on the weekend
We stayed at this hotel for one night-on a Saturday...excited about the Club-Level reservation that we made. We soon discovered and were disappointed that the Club Level ammenities weren't available on the weekend...The room, although a nice size with a King sized bed and pull-out sleeper sofa, accomodated us nicely, but the evening snacks and free drinks weren't a weekend thing. Soon, we found out that the free breakfast included in our price doesn't operate on the weekend.
The front desk agent wrote us a voucher after we inquired about it which allowed us breakfast in the hotel restaurant instead. We reserved a non-smoking room--and got a smoking room...after calling the front desk about this they sent housekeeping up and sprayed room deodorizer in the air, on the curtains and floors, in the bathroom and up towards the vents (strange we thought). The elevators were great fun, and the pool and workout area was very nice. Our rooms bathroom looked nice, but some of the tiles were coming off/away from the wall in the shower.
Nice bathroom amenities. The restaurant had good food-Saturday night servers were something to be desired, but the morning servers were great!! And for the coffee lover--Starbucks coffee is served!! Beware of the parking costs--Valet and Self-Park parking are availalbe but higher than average prices...Pretty good location--next to the Hermitage Hotel..but if you are looking for the night life, the hotel is far enough away that you'll have to drive to the strip. If you are staying on a weekend, stick with the standard room, but otherwise I think it's a decent hotel.
Nice place to say
My husband and I were pleased with the location as well as the facilities at the downtown Sheraton. We had tickets to the Titans and the stadium is within walking distance. Also, Morton's, one of our favorite restaurants in behind the Sheraton. Our room was very clean and comfortable. We will definitely stay there again.
Everything cost extra
I recently stayed at the Sheraton in downtown Nashville. I paid $119.00 per night , but then I had to pay an extra $14.00 per day for parking in the hotel garage! If I wanted a refridgerator in my room that was extra too. The TV did not work and the room was dirty when I checked in. The closet door was off the track so I could not open it to hang my clothes. Finally they moved me to another room. Worst of all, a bottle of water was in my room when I arrived and only after drinking it did I notice the sign saying it was $5.00!
Coming from the peabody it was just bad
When You promise something you just should keep it. We did not like your hotel very much.
Hated the rooms
First room we rejected because of the noisy adjoining neighbours and the stained carpet and wallwaper. Second room somewhat cleaner except for the stench of cigarettes in the furnishings. To get a non-smoking room in this hotel is a major major problem and, quite frankly, this hotel needs a complete refurbish: the pool was out of action for "maintenance" and the sun terrace was out of bounds for "maintenance". As for the advertised revolving roof restaurant: that closed many years ago. Our bathroom had mould and peeling wallpaper and as for room service: no sugar one day, no coffee the next. Altogether a very unpleasant experience.
TripAdvisor Reviews Sheraton Nashville Downtown Hotel
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