Sheraton Montreal Airport Hotel
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Historical Traveler Reviews Sheraton Montreal Airport Hotel Dorval
Won't stay again
We chose to stay at the airport location since it was convenient for where we needed to be in the Montreal area. I had booked online and when we arrived we were not given the room we had booked and paid for, we wanted two doubles, not a king room. After we changed rooms, we found the room to be extremely hot, we were over the steam room. An engineer came and said nothing could be done, there was actually a second air conditioner and it cooled off somewhat but was extremely noisy. There are major renovations going on and our room was not one that had been done yet, the halls were a mess.
Breakfast was good, but expensive. Staff was nice but slow. I usually like staying at a Hilton but this one is not up to par with most I have stayed in and never again will I stay there.
No exaggeration - the worst hotel i ever stayed at
i was kind of forced to stay here for a convention and i hated it, though a breakfast was decent and the housekeeping staff was pleasant
- it is dismal looking, with blatant renovations going on as well as being situated in a sea of gray airport
- what sort of architect thinks it is a great idea to build a hotel shaped like a ring? my room was 180 degrees, if you will, from the lobby, making no short way to get to the front of the hotel...this meant constant laps around this godforsaken place.....forgot something in you room? dont worry, you just have to pass EVERY OTHER ROOM to go back to get it.....it really got on my nerves when i had to do a bit of laundry which sent me on a 40 minute expidition of going back and forth from the problematic washing machine to the front desk for coins, etc. several times
- the mini bar was locked and unplugged, making me feel like a child, and the ac was just not cool enough.....i didnt expect the decor to be lavish but it was beyond tacky.....my friends room has some sort of plastic cover on the beds...and a couple towels had stains
- THEY OVERCHARGED US for us mistakenly booking for two and not the four who were in the room....mind you, it was a room with double beds and they made no special accomidations for the "extra" two people......yet we were charged an additional 120 CAD for the 3 nights which they wouldnt budge on
i will never stay here or at another hilton again
Horrible, worst ever - used condom outside my door!!!
My recent stay at the Hilton Montreal Dorval Airport over Memorial Day weekend was possibly the most disappointing and disgusting hotel stay that I've had. I'll just list a few reasons for my dissatisfaction below:
·When I checked into my room, I was greeted by half-consumed food and beverages in each room, and the entire room smelled like smoke.
·There was half-consumed food spread throughout the hallways.
·There was a substance that looked like feces in the hall outside of the pool.
·I woke up in the morning to discover that there was a used condom outside of my door. I called the front desk in disgust and they informed me that it would be cleaned up immediately. When I left 5 hours later, it was still there.
There were other unpleasantries that I encountered during my stay, but the hotel isn't worthy of me spending any more time on this review. Until my stay in Montreal, Hilton stood for great quality and upstanding service. After my stay, I will seriously question whether the premium that I pay to stay in a Hilton approaches the quality, especially after stays like mine in Montreal.
Plus, the hotel is RIGHT NEXT TO the airport, creating a terrible ambience for this horrible prison.
Stuffy Furniture, Noisy, Given Handicapped Room, Parking Fee
I just came back to NY from a 2 night stay at this Hotel. My husband & I asked for a King size bed but were given a Queen & a handicapped room. This was not requested. Parking at $9.50 a day was a surprise. There was a country dance contest & the hotel was full. Very noisy at times. The bed box was broken.
We checked the room next door & discovered some rooms have more updated furniture & nicely appointed bathrooms. Ours looked like a hospital. The 60's furniture was dated.
We discovered that updated rooms were available at extra cost.
Enough cigarette smoke to choke a horse
Although this hotel is very convenient to the airport ,has adequate rooms and services, if you are a non-smoker I would not recommend it. I stayed here for 4 nights the week of April 4, 2004. From the moment I walked into the lobby there was strong cigarette smoke. Smoking including cigar and pipe is allowed everywhere in the hotel, including the executive lounge. Being a diamond member I was given a room on the top floor (executive level). Supposedly my room was non-smoking, but it smelled as if a lighted cigarette was constantly burning . I complained and was given an air filter, which did help a little.
The breakfast in the lounge was nice with a selection of meats, cheeses, and bread items, but again the cigarette and cigar smoke was everywhere. I spoke to the manager about this, and their explanation was "most of our guests are smokers." My response was " Fine, you won't see this non-smoker here again."
Quiet place but lots of extra charges
Very close to airport.....and very very quiet rooms.
Disappointed to find $9 per day parking charge and $9 per day high speed internet charge not listed on website info. Laundry service is only avail M-F, not 7 days as listed. Lobby area is nice; rooms and hallways are a bit rundown. Great water pressure in the showers. High speed internet service was not reliable, required several phone calls to service provider to reconnect to high speed. Room service was good.
Convenient for early flights
The hotel isn't particularly impressive. The guest rooms are spacious, but the appointments and furnishings weren't anything special. But there is high speed internet ($9.95 CAD). They tried to sell me an upgrade to a nicer room on check in, saying that I had paid a "really low rate" (over $100 USD), but I didn't bite...
The key thing that makes this hotel convenient is frequent airport shuttle service, close proximity to the airport, and an abundance of ground floor rooms - so it's easy to get up and catch an early flight.
Just got home from a 3-day stay
I have no idea where the other two folks that reviewed actually stayed, but I just got home from the Dorval Hilton in Montreal and I found the accommodations very comfortable and the staff excellent. These folks will bend over backward to help you. I was in a wedding party and can't express my gratitude enough to Guillaume and Jean-David for all their help in making the occasion for the bride and groom the best it could be. As far as the rooms go, I want to thank Terry for his help and consideration when my room needed to be changed due to a plumbing problem. Also Concierge Austin is a very helpful and kind young man. He aided a friend of mine as best he could in providing directions to the hotel. And thanks as well to Brigitte and the girls at the desk. Should I ever have a reason to travel to Montreal again, this is the place I would want to stay. Thanx again all and keep up the good work.
Tranquil oasis as airport hotels go
I was expecting an anonymous pretty run down place for our 4 day stay, but wanted to be on the west of Montreal in any case. My first disappointment was that they charge 9$ ca to let you park your car in what are OCEANS or car park...this certainly wasn't mentioned in any information I had read in advance about the place. Other than that..It is worth asking for a room with a view of the pool and grounds as this is pretty tranquil. The whole hotel was very peaceful and quiet. The leisure club was enjoyable as we had unseasonably warm October weather and the gardens were a delight, although the outdoor part of the pool had closed. Didn't eat here, didn't try room service. Bit disappointed the bathroom was a tad run down and the tub took an age to drain... hey ho!
Useless Staff, except the bar men!
Oh, where to start!. Booked a King Romance Package, didnt get it.
Breakfast was to be included in this package but due to our early departure we wouldnt make the 6 am breakfast start, no problem the receptionist would adjust our price accordingly, that was fine but because of this change it meant we wouldnt get our Champagne Romance Room. Not happy with that but I would deal with it when we got home. We ordered room service at 4.30, just some toast and coffee to arrive at 5 am, just to see us to the airport until we could have something more substantial. It never arrived. When I checked out at 5.15 I told the Receptionist how dissapointed we had been, but she shrugged it off and never looked me in the eye, SORRY was not even mentioned. I have since written a letter of complaint but not to my suprise I have never had a reply. Oh, and to the Two American Gents that thought I was complaining needlessly, I hope your stay was just as bad! P.S The Bar Staff were very nice. ( this was a light version ! )
TripAdvisor Reviews Sheraton Montreal Airport Hotel Dorval
Travel Blogs from Dorval
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