Sheraton Meadowlands Hotel and Conference Center
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How has this hotel rated in the past?
Historical Traveler Reviews Sheraton Meadowlands Hotel and Conference Center East Rutherford
This is a very nice hotel, and I thoroughly enjoyed my stay here. I can understand the past reviewers' remarks, though. I requested a non-smoking room; however, when I opened the door, the smell of cigarette smoke was very strong. I immediately called the front desk, and they were extremely helpful in assigning a new room immediately.
It was my first trip to the NY area. I was in town for a conference at Jacob Javits. My first issue occurred at check-in, where the hotel attendant commented that since I was getting the room at such a discounted rate ($50/night), I shouldn't find anything to complain about. The second issue occurred when I requested a non-smoking room, but was still assigned to a carpeted ashtray. The attendant said I could either leave my room for one hour in order for them to fumigate it, or I could wait until the next day when I would be out of the room anyway. I chose the latter. However, when I came back to the hotel later that night, the problem still hadn't been corrected. They brought a little machine to the room and I opted to go to the bar for a drink.
If it isn't locked down, don;t expect to find it
I attended a large wedding at this hotel last night and I cannot begin to tell you how many personal items were suddenly "missing." From personal property checked in to the coat check to an ovesized presention gift item presented to the parents of the bride (a very large item that no guest could have left with inconspicuously), to linens and centerpieces brought in by the private caterer, to a cell phone left on a table, to more ... And the hotel didn't take one step to try to recover the items by calling an emergencty staff meeting and conducting a thorough search of the premisis and the staff before they left. I've never seen such arrogance and lack of concern!
I'll start off by telling about the "bad" since the good does outweigh it substantially. The bad part about this hotel is that it is SMOKEY. There were smokers crowding around the entrance to the hotel during our 4 day stay. Also, after you push your way through the smokers, you get a face full of smoke as soon as you open the doors. This is because, as another reviewer already stated, there is an open "lounge area" no more than a few feet from the check in desks where people are allowed to smoke. So, the whole lobby smells like smoke, especially around the 5:30 or 6 p.m. hour where all the business travelers are there for happy hour. My husband and I both HATE cigarette smoke and are highly allergic to it, so we think that this is a BIG downer for this hotel. We were relieved when our non-smoking room was definitely non-smoking (no smells in the room). We were on the Club Level, room 2120. This is a great room to have, as it is 2 doors down from the Club Level Lounge and has a great view of Newark, NJ and you can see planes flying overhead, going towards the airport. Also, if you look to your left out the window, you have a great view of Lower Manhattan. And, your view straight ahead is of the river and lots of cat tails/pussy willows. Granted, you can see the toll plaza off of the NJ Turnpike from this room too, but it isn't a big deal. The Sweet Sleeper bed is nice (love the duvet covers and triple sheeting), but the mattress is no where near the comfort level of the Westin Heavenly Beds. We were very happy to hear that this hotel allowed our dog to stay with us, at no extra charge. She got a "welcome package" from the front desk that included doggie pick up bags and latex gloves for the humans to use to pick up doggie waste. And, there was a name tag with the Sheraton logo on it to put on her collar while at the hotel. This is a great idea. They also offered a dog bed for her, but we had brought ours from home. We did get A LOT of dirty looks from the business crowd for having a dog in the hotel every time we took our poor girl for a potty break, but we didn't care. We just gave them dirty looks back for polluting everyone's lungs with their "cancer sticks". The continental breakfast offered for the Club Level was good, but was closed one day. This day, we were offered breakfast coupons for use in the restaurant---this continental offered was the same one offered upstairs. But, we left halfway through our meal because we were getting sick from the smoke coming from the "lounge area" at 7:30 a.m.! Yuck. I would like to mention two people who were very helpful during our stay. Kique (pronounced kee-kay) was the gentleman in charge of the Club Level lounge during the p.m. manager's reception. He was so nice and friendly and went out of his way to be helpful with clearing our plates, etc. The nightly manager's reception was a nice touch, as there was fruit and veggies and other snacks for free.The Lounge is non-smoking too and there aren't any "drunk" people up there like at the bar downstairs. I would recommend staying on the Club Level (floors 19-21) just for the use of the Lounge and for the views of NYC from the lounge. Patrons on these floors can also just go sit in the lounge and enjoy the views and watch tv too. Plus, if you are on 19-21 floors and you don't get lucky enough to get a NYC view room from your hotel room, you can always go up to the lounge to take pics. The view from here is the best as you get the full frontal view of the skyline. Just perfect. Julia, from housekeeping was also very nice and took care of our room and even put up with our dog sniffing at her the whole time. ha.ha. We would stay at this hotel again if we go to the area (which we probably will because of business travel) even with the smoke situation simply because there are no other nice hotel choices. I just hate it about the smoke. The indoor pool was a nice touch, but since the enclosure is not heated, it was too cold to swim. We did enjoy the jacuzzi, but it is small, so you usually had to "wait your turn" to use it, or else scoot people over. When my husband and I were in there, 2 men got in to use it with us, even though the jacuzzi was barely big enough for 2. So, we felt uncomfortable being that cozy with strangers so we got out. I would recommend this hotel if you have to be in the area for business, but if it is just a pleasure trip to see NYC, stay in the Times Square/Broadway area for a better experience.
First Class all the way
Stayed 1 nite ,had a big company party , from check in to check out this place is great, the view of NYC was cool the beds and pillows are the best, I suggest the King bed if only 2 people. booked online for $99.00 what a deal for the quality of this hotel, Keep up the good work Sheraton!!!!!!
I booked the Sheraton Meadowlands through Starwood Preferred Guests approximately 2 months in advance as an pre-night stay to the Giant-Eagles game at Giants Stadium on November 28. We arrived late in the evening. Check-in was smooth. Walter at the desk was very pleasant. I requested a room with a nice view. We were given a corner room on the 16th floor with a nice view of the NYC skyline.
We went down to see a Giants-Eagles game me and 7 friends, the Hotel was in the middle of no wear but the building it self was great, very clean , the staff was very friendly and heplfull. We came back around midnight from NYC and decided to stop in the sports bar at the hotel. We ordered food and beer, we went back to order more beers and we where told it was last call it was 12:30...on a saturday night. They had a special on beer 2$ for coors light and we where told that they where all out so no more specials by the very rude and grumpy waiter (we tiped good we gave 1$ tip for every 2$ beer). I went to the front desk of the hotel to complain but i was told that the management was not the same. I then went back to the other waiter and i asked him if he could make us the same deal on the Bud after a few minutes he accepted and gave us one round and said that was it. A few minutes later a crowd of people started walking in and some where served drinks , they finally asked everybody to leave around 1h15 the was still lots of people with half finishes drinks, so we all left and finished our drinks in the lobby.....very classy!!!
As a Starwood member, I usually go out of the way to find a property and this was no exception. The hotel is in a pretty crappy part of town and the directions are tough. I needed to depend on a GPS system more than I would typically need to. The main issues that I had during my stay were not the bed (great Sheraton Sleeper) or the view but service. On the first night that I stayed around midnight a fire alarm went off. I quickly gathered my things and went downstairs only to find that the area right outside the stair well was dark and hidden by foliage. There was no direction by the hotel staff on where to go or what to do. The guest sort of huddled around the front entrance (it was a very cool night). I went inside to find the hotel staff to include the management huddled around the front desk. I inquired why they were not taking care of the situation and looking out for the desks and their response was that once an alarm was activated we have no responsibility, the fire chief does. Forty five minutes later I was back in bed only to wake up later with no hot water. Calling down to the service desk their only response was that they can send someone up in 30 minutes, not very convenient seeing I needed to go to a meeting. I asked them to come up later and fix the issue. The next morning I woke up again early to catch a plane and again no hot water. I have no idea if it was the fact that I was on the third floor but I like warm showers in the morning.
When I saw that this hotel had noted a pet friendly policy on the Sheraton website, I had to call just to make sure. When it sounds too good to be true, it usually is. Yes, they do allow pets 80 lbs. and under and there is no pet fee! How nice, I though, a hotel this close to NYC that allows dogs. But, just as I was thinking of actually making a reservation, the lady follows up with, "But, you can't leave the dog alone in the room." Now, someone please explain to me how you can sightsee in NYC, while dragging your pet along? How can the hotel be "pet friendly" if you have to sit in your room and babysit your pet? If I would have wanted to sit in the room with my dog, I would have just stayed home! She said "People have been complaining about barking." Yes, dogs do bark, but the hotel should not say they have a pet friendly policy if they do not have one! People with pets, beware! Leave your pooch at home or be prepared to sit and stare at the walls with him, instead of see the sights!