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Historical Traveler Reviews Willow Trace Bed and Breakfast Collingwood
Wonderful stay at the royal mirage Marrakech hotel
We stayed at this hotel to relax for a couple of days, every thing was nice.
The rooms, grounds and swimming pools are excellently laid out and well maintained. Service at breakfast, lunch and dinner was very attentive.
Stay away from it!!!!
First time we ever stayed in a five-star hotel which is not even worst three..
Poor service, dirty rooms, packed swimming pool area, endless wait at pool's restaurant and all that for 200€ per night!!
Generally of a poor standard
The earlier reviews of this hotel offer a fair picture of the standard of the hotel. It is in general a soulless place. The rooms are shabby with poor, uninspiring decor. The food is mediocre at best. The service is also poor - slow and rather surly. Although the pool itself is quite nice there are loose tiles and broken lights surrounding the pool. The poolside bar is very slow to serve and many of the cocktails in its menu were unavailable. It is also true that although there are a lot of sunbeds surrounding the pool because the other guests reserve them with a towel or book these are all taken by half past eight in the morning. Many then remain unused but reserved all day which is irritating. The towel service by the pool is also unsatisfactory as most of the time they have no available towels forcing guests to use the inadequate small towels provided in your rooms. The bars in the hotel shut at about 11pm with the exception of the extremely loud bar by the entrance of the hotel which seemed to be frequented by a significant number of single, well-made up ladies..... Generally if you are looking for a hotel of a four or five star standard this is not the place for you. If you are looking for a hotel of character or charm look elsewhere. If you want a lacklustre overcrowded understaffed package holiday destination this may be just your thing.
Absolutely awful Hotel. Building work next door from 6am to 10pm, piledrivers etc etc. Service appalling, waiters picked up rolls from floor and served them. What a pity as Marrakech is such a great place. Wish we'd stayed at the Oudaya as we did last year
Had a lovely holiday and a really nice stay June 2004. Room was nice and staff friendly. Service was good.
I expected a 5 star to not be quite as good as the 5 stars in england and this is accurate - i.e pool lights were hanging out and one was smashed but the pool was not emptied, which we were surprised about.
The breakfast was good, when it did get full there was another breakfast room. Good range of food with plenty of it, when the pancakes ran out they quickly got some more.
Entertainment was good, with singers/musicians etc.
Location excellent from the centre and from the airport - be aware of the taxi drivers who wait outsider as this is a 5 star hotel they sometimes charge 5 star taxi prices and will also tell you that the shops are closed/king has arrived etc etc and then take you to a shop they obviously are getting commission from!
Worst 5 Star hotel of all time
I stayed with my wife at this hotel for 4 nights in May 2003 (originally planned to stay for 7!) I suppose that i was being optimistic to think it would be a 5 star hotel considering the price... Unfortunately, the hotel is worse than the pictures displayed on their website. The pool was the biggest disappointment - not enough chairs (thus had to get there early to get one), missing tiles everywhere - would not recommend going barefoot despite being a "pool area"!, service around the pool was awful - couldn't be bothered to wait for a waiter to serve you and had to go to the bar to order (only to wait an hour for food!)
The room is like your typical 3 star apartment - not sure why they differentiate between deluxe / jr suite, etc.. the only difference being that one room is a bigger concrete room than the other! The food was average and oddly enough the best meal we had was ordering croque monsieur(s) in the room - eating ham in a muslim country! Oh, and there was also a problem with the plumbing as you could smell a foul stench outside the buffet breakfast area - not very appealing indeed!
Despite the much higher cost of staying at La Mamounia (€300 per night) I decided to treat my wife to a true 5 star hotel. I believe there are plenty of good hotels/riads/villas now im Marrakech as this is a very popular destination - so shop around!
Couldn't even book a room!!
I tried to book a room at this 'hotel' by calling the UK center on 0800 353535. This connects to an overseas call center and the staff have trouble understanding basic English - such as 'half-board' and 'is dinner included'. I kept being qoted rates for 1 room per night, even though I asked for 2 rooms for 1 week. The staff kept giving prices per night in Moroccan rather than UK currency, making it hard to understand. I was quoted a price and asked 4 times for confirmation that it was for 2 rooms half board - I asked again 'is this including dinner and breakfast?'. Each time I was assured this was so and proceded to make a booking for £1035. When the e-mail confirmation arrived I found that:
1. They had the wrong name
2. The only food included was breakfast, but only for 1 room!
I called them back and operative refused to give me a surname and said that no rates included food and I could never book half-board. Her tone was rather rude and I was getting no where, so I decided to cancel and vowed never to go to a Sheraton again.
After reading the reviews on here, I had a lucky escape.
Stayed there Dec 2004, here are my views
I booked this hotel as I had my wife and my 18th month old son with me. I liked the idea of a heated children's pool and a play area for the kid. Of course the butler service on offer would be most useful to my wife and I. I paid for a delux room (apparently they are bigger and the view are pretty cool of the Atlas mountains!), in the new(ish) Ansa block romms starting with 6.
Upon arrival, we were disappointed that the butler serivce which we booked was not on offer any more. Oh well but at least our son would enjoy the pool. Walking to our room, we went past the pool, to our immesnse disappointment, the adult pool was being renovated and hence could not be used. The children's pool looked ok though, but alas, it wasn't. It was so cold we couldn't let our son use it. When we questioned staff they said they dont heat the poole during this season. (Something I think they should have told us before booking....don't you?).
That night, we ordered some hot milk for our son, it took over 1 hour and 3 phone calls before it came. Not that I would call 5 star service. The next morning housing keeping took another hour to bring the ironing board and iron. After such a long wait it was annoying to find the the board was broken and wouldn't stay up! To be fair though, room services did improve alittle during the week we were there.
The play area we found also couldn't be used. It had a half dismantled clibing thingy and a pile of rubble in the corner. Poor son...he would surely become bored to tears now.
Breakfast was funny most mornings. We always found staff arguing with each other about something. Food was always running out. Asking for hot water for tea was always a lottery whether you got some or not.
There are many resturants on site, though i must confess the food wasn't amazing (at least in my opinion), and for some reason they just felt soulless, expecially the one with the belly dancer. I think it may have had something to do with the people working in it, I dont know for sure I cant put my finger on it. Each in the Medina...its great. The massage and hamam is 3 times the price in the hotel than out....but hey i suppose i should have expected that. (it is very good though.)
The bar in the foyer is quite good though, great live music each evening by 3 quite talented ladies.
Also, a word of waring. The wall between the rooms (well at least the wall between room 6129 and 6131) are very thin.....if you are going to swing from the chandelier....do it quietly...if you know what I mean!!!!
The hotel is only a 5/10 minute drive from the airport. Its a 10/12 minute ride to the medina, walking there took us the best part of 40 minutes. It is made more difficult because all the pavements by the hotel are being relaid, very difficult to walk on, expecially with high heels or with a push chair. We spent most of the time walking on the road.
The petit taxis that wait inside the hotel complex always seem to want to charge tourists between 5 and 10 times the normal cost of a taxi trip by saying the meter doesnt work. You must always ask the cost BEFORE getting in. I found that walking out of the hotel you can easily find a taxi ...with a working meter.
Hope all this info helps
Surprised it is a Sheraton
This hotel is really not all it makes out to be. Apparently it's a franchised Sheraton, and this shows in the overall quality and atmosphere. We knew it wouldn't be a typical Marrakech hotel prior to arrival - but weren't prepared for just how soulless and atmosphereless the place would be. The staff were rude and unhelpful (particularly when we had a bag stolen from just outside the hotel). The main road it's situated on is quite dangerous at night, or in bad weather.
The buffet for half board is poor with low quality standard european fare. Many repairs are going on at the moment - and it leaves the hotel feeling very unfinished.
On the positive side - there is no mosque noise in the mornings (apart from from the hotel dining room which echoes around 2nd floor rooms), the rooms are comfortable and air conditioning sometimes works.
There are many better hotels (package or otherwise) in Marrakech - I would try one of those first!
Not completely up to usual Sheraton standards
We- a family of 2 adults and two boys aged 7 and 4- stayed at the Sheraton Marrakech for a week in August. The choice of the hotel was partly based on the price (around 90 USD w/o breakfast, per night).
We soon found out that we weren't the only ones that got this deal. In fact, there seemed to be a lot of tourists that must have had booked the hotel through a package. Nothing wrong with that, except that the breakfast buffet was always full with people, and the hotel staff was having obvious problems replenishing pancakes, cutlery, glasses for the orange juices ...
The breakfast was a real put-off, really. Sometimes the orange juice or the milk had turned, and was just not digestible.
The rooms are very decent. Clean, spacious (for European standards), fully air-conditioned. It is a real relief to get back to the room after a day out in the Moroccan heat. Be sure to get the rooms in the El-Kasr building, the ones that face the swimming pool. The view is really nice if you are at least on the 4th floor.
There are 5 restaurants of varying quality. None of them is a gourmet temple, to say it mildly, except for the Moroccan restaurant. That one is really good, and it also features very talented Moroccan musicians and some belly-dancing.
Finally, the location of the hotel is quite good, too. It is located just outside of the Medina (the old city within the city walls), which might seem negative at first, but is really a blessing, because you are not woken up by the muezzin in his mosque every morning around 5 o'clock...
The swimming pool is quite large, and has a swim-up bar located at its border. It is surrounded by the hotel buildings which makes it not all that picturesque. It was quite full with people, too. Add to that the fact that there never seemed to be enough matresses and pool towels around...
All in all, this stay was a bit disappointing, because I expected a hotel that would be a bit more classy. If they were able to weed out the rather simple to fix service issues at breakfast and at the pool, this would be a good deal.
TripAdvisor Reviews Willow Trace Bed and Breakfast Collingwood
Travel Blogs from Marrakech
... pass over the longest river in Morocco (Draa River) some 1,100 km in length and there is actually a flow, must originate in Atlas mountains I guess.
The donkeys, mules & horses are often shackled on the front legs as well as tethered, even when in paddocks....seems cruel. its strange that the houses do NOT have water tanks (nor spouting) but buy bottled water for household use.
Three wheeled motorbikes, with a tray on back are popular. Finally we are on flat ...
... by attentive service, fine wine and great food, during the course of our long, leisurely lunch. It is a great way to spend an afternoon!
After a memorable lunch, we spend a couple of hours in our room catching up on our requisite tasks (photos, more airline reservations, emails and packing for our morning departure.
Our farewell dinner is at a beautiful old palace, now used exclusively for private ...
... it was just us two in the 1970s Mercedes cab, but here in Morocco taxis are like mini buses – people are squeezed in until there is no room to move. Usually this is about six people to a cab – four in the back and two in the front next to the driver. No one travels in a private taxi – it’s too expensive. To travel with five other people to the nearest town it costs about 4 euros (sometimes even ...
... We then walked up one of the mountains, and it was very hot and reminded me a little bit of my Year 9 Endeavour camp, apart from the snowy mountains in the background. I got to know more about the members of the Ecologie club, Zineb, Maria and Mansour. At the top the younger children played a true or false game related to the facts they had learnt on the walk up, while I got some pictures of the view. When it was time to come down ...
... out that my replacement has started a series of exotic pirouettes which seem likely to throw him to the floor at any second but by some miracle of gravitational intervention, the boy saves himself everytime, hence the applause. The girl beside me has looped her arm through mine and is swinging her feet to the song and I decide that they're alright these kids, terrifying and predatory at first but then so were my Russian dwarf hamsters and they turned out alright.