Sheraton Maria Isabel Hotel and Towers
How has this hotel rated in the past?
Historical Traveler Reviews Sheraton Maria Isabel Hotel and Towers Mexico City
This place is just fine
Some people get a little carried away with reviews here and there and end up scaring those of us relying on them for sound advice.
Having said that, please know that the Sheraton Maria Isabel is a great place to stay in Mexico City. I travel way too much with my job and spend more than 100 nights a year in hotels. We chose the SMI as our headquarters while vacationing in Mexico City in January and found it to be really quite good.
The only disappointment was the Jorongo Bar, which I'd read so much about. It is off to the lobby and bands play all manner of Mariachi Music there ( and have been for 30+ years). I had envisioned a huge display bar with a large soundstage, etc, etc. Alas, it was a smallish caberet style set up with perhaps only 8 rows of seats and a small bar.
Otherwise, the hotel gleams with cleanliness and the front desk staff was exceptionally attentive and friendly to all we saw go near them. We also found the location to be fabulous. One can walk into the heart of the Zona Rosa in less than 5 minutes and the area is quite safe, with uniformed and armed Mexico City Police stationed virutally everywhere.
Stay here with confidence.
Good place in Mexico City
Stayed there for 3 nights at the end of November while visiting Mexico city. The location is very good (central but not in the center) and so is the standard of the rooms. The service level was very good. We booked the hotel through the Sheraton website and got a good deal. I would highly recomend this hotel, and will certainly return.
Good room, terrible paid services
I recently stayed in this hotel for three weeks on a business trip. I enjoyed the central location immensely and the room and cleaning services were in line with what I would expect for the price. However, any of their paid services are horrendously overpriced and subpar. I paid $100 for less than a weeks worth of clothing to be laundered, only to have it delivered late at night with my trousers misplaced and my business shirts folded like t-shirts instead of on hangers starched as requested. Their solution to this was of course to simply hang up the business shirts and finally recover my trousers over 24 hours later. I also chose to pay $18 for a days worth of their 'high speed broadband internet access,' which was horrible. 80 kbp's per second, barely better than dialup. I was constantly booted, the internet was practically unusable. Never having traveled to Mexico before I thought perhaps this was 'fast'. I found that 500 kbp's per second is the average for the country. I ended up paying nearly two month's worth of dial up access for little better for 24 hours. If I wanted a simple room I would have stayed at the Mexican equivalent of Motel 8.
Can't Beat the Location
Perfectly situated on the Reforma next to Sandborne's in Zona Rosa. A short walk to excellent restaurants and clubs (but take a taxi!). Good security and friendly, albeit a bit disorganized, staff. I stay here every time I'm in Mexico City.
Excellent hotel! The hotel offers comfortable accomodation and wonderful restaurants. The breakfast buffet was the best one I have ever seen. The food was very tasty. The other two restaurants also offer wonderful food. If iI ever go back to Mexico City I will definetly revisit the sheraton maria isabel.
It's great for old world charm
For our first trip to Mexico, my partner and I stayed their for 2 weeks. The rooms are nice and the location is great. We were across the street from the Zona Rosa and very near the Polanco, Condesa, Roma and Cuahatemoc neighborhoods. Be prepared for being next door to the US Embassy and the attendent armed security. The hotel has a decent gym (costs $10 per day), small heated rooftop pool and WiFi ($15 per day) which can be accessed in the adjacent Starbucks. One negative is that they do not provide free bottled water. The staff is attentive, but you need to make sure that any special request has been put into your folio as small things did fall through the cracks. I made a fuss and we were comped for their mistakes. If you are nervous about Mexico City, I would recommend this hotel. Of all the hotels in the Zona Rosa, this was the right location and price ($109 on their website).
Really worked for me...
I "lived" at the Sheraton for several months, although this was in 1995 and 1996. I found the accommodations and service very comfortable and convenient to the areas which I lived, worked and "played." The service was better than I found at most locations within the city and Mexico in general. It was really a place I could call "home", while away from home. La Zona Rosa was within walking distance and good for a dinner or night out. It wasn't bad to get to the Metro and all points from there. The Pyramids could be a short ride by limousine; or it wasnt much of a chore to simply go via the less expensive Metro to the North Bus Station and then third class bus to the Pyramids. In my opinion, this was by far the better choice, if are able to navigate the countryside and not be intimidated by a different culture. The staff was not only very helpful, but willing to help. The nearby restaurants provided a change, if you didnt want to simply live at the Sheraton. While their cuisine is very good, a change of venue is good, too.
Very Good Service at Events
For many years (more than 20) we have done the events of our company (Curso Teorķa del Empresario) at the hotel. I really don“t know how is the service in the rooms, but the service at the events is excelent. All problems get a quick solution and it is not expensive. Also the location of the hotel is very convenient, specially when considering the problems of traffic in Mexico City and that most of the important offices are close to the hotel area.
I only can agree 100% what the other review is saying,
it was quite expensive but ugly. The location near by the Zona Rosa was good.
Convenient, but impersonal
I stayed at this hotel for two nights in late April 2002. From what I hear, the hotel recently underwent a
major renovation. If that's the case, I shudder at what it was like before. The hotel is certainly
convenient: inside the Zona Rosa and next door to the U.S. Embassy. The check in was efficient, but it
was also late at night. I asked for a non-smoking room with a queen or king sized bed, but they offered
a non-smoking with two twin beds. I asked them to check again, and was given a non-smoking room with a queen sized
bed on the "Platinum Floor," which is supposed to be for Platinum level participants in the
Starwood Preferred Guest program. When I entered the room, I was shocked because the room seemed no
different than any other hotel room. It was certainly not very large, and the bathroom was standard. The only thing that I could see was that outside the
elevator was a magazine rack with free copies of old Time magazines.
The hotel has a casual restaurant called Pavillon, which serves a buffet breakfast for about 180 pesos. The service
can be spotty. I don't understand this, since all they have to do is pour coffee and take away your dishes. The hotel has two lounge areas. One charges 85 pesos
cover charge, but has live music. The other is free, and has your typical lounge singer stuff. The hotel also offers
free shoe shines.
The day I left was a Mexican holiday, so the cab ride to the airport only took about 8 minutes (seriously). The Sitio
cab driver charged 200 pesos.
TripAdvisor Reviews Sheraton Maria Isabel Hotel and Towers Mexico City
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