Sheraton Lisboa Hotel & Spa
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Fitness/Health center
Photos of Sheraton Lisboa Hotel & Spa
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TravelPod Member ReviewsSheraton Lisboa Hotel & Spa Lisbon
Good, seminar and planning session. Air travel is not good
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Lisboa Hotel & Spa Lisbon
Only stayed one night arriving at 5 p.m. and leaving very early for early flight. The staff was friendly and the room was a good size and very clean.Only problem seemed to be the location. It was in the business area with a mall across the street. We took a taxi to the Docks for dinner.
This hotel is the top of its class. Staff is extremely polite, and the rooms were magnificent. Cozy and warm, spacious and clean. I would always stay at this hotel. And the prices... WOW! A great choice.
Complete and utter disappointment
My first visit to Lisbon was marred by this dreadful hotel.
The hotel was chosen for a conference venue, so no choice for me there, but as it is 5 star I was pretty happy with that. It has to be said, to be quite fair, that the rating should be more like a 3 star.
The initial room we were offered was so depressingly decorated, we asked to move (from a double to twin beds, which I wasn't too happy about). There were no bathrobes or slippers, the minibar wasn't fully stocked (or re-stocked on day 2), no cups and saucers or coffee, tea or milk and sugar for that matter!
The top floor bar closed even when it was full of delegates (the barman said that when he left, everyone would leave...!). I don't think I need say more, other than dreadful.
Stayed here in January 2004 for two days. The breakfast buffet, if you can get it included in the price, is excellent. The hotel is classified as five stars by the government but its service resembles something like a four star big city American Sheraton--by no stretch of the imagination world class. Since I only spent about 100 Euros per day here, I am pretty satisfied. I wouldn't spend too much more than that on this place. It has little ambience to speak of, but it is more than adequate if you are looking for a safe American hotel to sleep in while in Lisbon.
Sleepless in Lisbon
As an SPG member, (starwood hotels) this has got to be one of their worst Sheraton Hotels. The bed was so hard, that it felt as though I was sleeping on top of a cardboard box. I lined up 2 pillows and slept on them to try to give the bed some cushion. The walls were so thin, that I thought my husband was taking a shower, but it was the person next door! You could hear them drop the soap in the shower and the water draining. The hair dryer is from the early 80s and has 500 watts which is virtually useless. The breakfast buffet was incredible and location great, but you may as well sleep on the floor somewhere else. Try the Four Seasons up the street. Staff was very accommodating and spoke English.
Helpful staff, good breakfast, dull location
I would stay here again because although the hotel was nothing special, as another reviewer said a "4 star business hotel", the staff were very helpful, the room was fine and the breakfast had a nice selection. The location is very very business centric and certainly dull after business hours, although there is a great plaza diagonally opposite the hotel entrance away from the Telecom Portugal building and has lots of coffee shops, cloth shops and an internet cafe.
The Metro is right outside the hotel, which you need to get anywhere interesting. The taxi ride from the airport should be less than 10 Euros, more like 8, but the taxi drivers like to round up for their own benefit which and the costs for the same journey can vary by 20% according to the tricks of the driver, so be aware.
The Health Club is a disappointment and I was not impressed with the old pool or the lack of change rooms - sharing the washroom while changing does not appeal to me, and their are charges for most facilities unless you are staying on the uppper Club floors.
They also advertise 24 hour access to the Health Club in the elevators but the attendant and the front desk both confirmed that this was, in fact, not true.
The Business Centre is a crammed corner room with PCs and various office equipment and restricted hours but the person on duty for me was very helpful.
AVOID AVOID AVOID AVOID AVOID
Whatever you do, do not use the hotel long distance. It costs EIGHT EUROS PER MINUTE. When I inquired of the hotel front desk clerk where to buy "long distance cards" that could be used from the hotel, he pointed me to a Portugal Telecom location across the street from the hotel. I bought the PT long distance cards, but THOSE CANNOT BE USED FROM THE HOTEL ROOM PHONE--can only be used from pay phones OF WHICH THERE WERE NONE IN THE HOTEL.
What a bunch of losers.
The hotel room was ok...this is one of those hotels that has EITHER air or heating and not both. It was unseasonably warm in November but the air was not on and the window only opened about one inch. I was miserable during my six day stay.
The hotel "business center" has internet service for TWENTY EUROS per hour. Avoid this, go across the street for FIVE EUROS per hour.
Overall a very unpleasant experience.
Stayed here in July of this year and was really happy with the service.
The building doesnt look the best from the outside but it was perfect inside and the pool was brilliant. I would definately stay here again.
The room was big and had plenty of space and the staff were friendly.
It was in a lovely area-it wasnt right in the centre but we were happy that it wasnt as it seemed a bit dodgy right in the centre of the city and we had a metro station right beside us and it was very cheap. Very reasonable price over the internet too!
Solid Convention Style Hotel
I stayed two nights at the Sheraton. The tallest building in Portugal at that. The hotel was definately a 4-star American style convention hotel with the amenities as well as drawbacks you expect at a large hotel.
The pool was nice and a rarity in Lisbon. The fitness center was small, but had enough equipment to be useable. It is not free of charge as it is open to the public, so check the rates. They charge additional to use the men's steam and sauna facilities.
My room was very predictable with two queen beds and a sitting area. The view was nice, but overall nothing special. Just a nice room with a fair amount of charm. Room service was prompt and the food was good.
The location is near the metro. You can walk to the tourist areas, but you are far enough that metro is your best choice. I would stay here again if the rate was good.
Not really recommended
My thoughts after four days here. The Sheraton has a good outdoor pool, a rarity in Lisbon. Apart from that, however, there is little to recommend it. Tourists, especially first timers, should be in the old town (try the Eden aparthotel, which also has a pool) although to be fair the Sheraton is next to Picoas metro. It is an incredibly ugly 1960's building, possibly the worst I have ever seen. Inside is a lot better but the décor is not exactly 2002. Do not, under any circumstances, book a Towers room. They cost 50% more but are exactly the same size as standard rooms. The only perks are better furnishings, late check-out and access to the Executive Lounge. As this is the worst lounge of its kind I have ever used, you won't miss much. You won't believe how little free food, drink or reading material is made available (they leave one bottle of wine per night, and when its gone its not replaced!). In any event, the lounge is not manned after breakfast so anyone can get in. You should also know that the restaurant is in the basement, with no natural light. If you are going to stay there, book a standard room on a relatively high floor and insist on the river side - you get good views of the Tagus bridge, river and Christ statue.
TripAdvisor Reviews Sheraton Lisboa Hotel & Spa Lisbon
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