The Laguna, a Luxury Collection Resort & Spa
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Historical Traveler Reviews The Laguna, a Luxury Collection Resort & Spa Nusa Dua
An oasis of calm and beauty
Just returned from 9 days at the Sheraton. My wife and I had a lagoon access room - ground floor so you can jump into the pool - with beautiful views facing towards the main pool - the opposite side of the corridor rooms would not have been as good for the views, but probably even quieter.
We had rain solidly for the first 2 days then the weather improved day on day - thought we had gone too early, but Ok in the end.
The hotel is wonderful. The grounds and the pools are immaculate and maintained all the time, but discretely. Even fumigated 2x a week - so bugs are there but under some "control".
Staff are exceptionally friendly, courteous and helpful - nothing is a problem - we had 24 hr butler service, and room service for a club sandwich at 1am came in minutes.
The beach is ok, water not as clear as the Caribbean and there is a small amount of weed which is buried daily by staff. Tide recedes a long way to the reef and when out swimming is not possible (same as for the other 3 hotels) - in fact can only really swim at high tide.
Beach sellers there all day - but quite friendly and regulated by shirt numbers / (licence I guess). They ask ridiculous opening prices but then negotiate down!
Generally a feeling of tranquility as if in your own little bit of paradise when in the hotel grounds, or in the grounds of the adjacent hotels which you can walk through - Melia, Westin and Nusa Dua Beach. These 4 make like a little village and there is a path which runs along the beachfront linking all 4 hotels. All are lovely - I'd say Sheraton best, Nusa Dua a close second then the Westin and the Melia which seems a lot bigger bringing up the rear. Security is good and you would feel very safe inside the ND gates - its not a gate really - just like a pillared temple entrance ...
We've stayed in top hotels in many places and I'd put this up there with the best if you like resort type hotels - it would be hard to fault and in its price range very very good. Sure some would say Sandy Lane is streets ahead ( I might agree!) but then it's 2 or 3 times the price and an unfair comparison.
Nusa Dua resort is a bit isolated, but when we ventured out to Kuta we came right back! Too muh traffic, steet "vendor" hassle and just not our cup of tea - very cheap if you want that sort of thing, but no class. Went to Poppies for lunch which was OK, but not outstanding and not as good as any of the restairants in the 4 hotels, which were reasonably priced. Dinner - maybe £6 starter, and £8 - 20 for a main course. Wine about £20-25 per bottle (£5 Aussie Chardonnay in UK), beer c. £2 / bottle (half at happy hours!).
Unless you choose to go to Kuta at night (20 - 30 mins by taxi) you are limited to nightlife in the hotels - they do have something tame most nights. Bars seem to close at 12pm, even could not get on room service after 12!
Went to 4 Seasons resort at Jimbaran for lunch - very nice too - isolated again in a way (maybe I mean an oasis surrounded by built up noise outside!). Taxi £2 each way - (probably £15 e.w. at home!).
We loved the hotel and would not hesitate to go back - would add 3/4 days in Ubud (someone suggested Maya which is well reviewed). We did visit Lembongan Island by catamaran, lovely island but felt a bit like a day tripper to Bali Hai's beach club / hotel! Lembongan Resort looked lovely for a night or two.
Barbados has better beaches than Bali by far (as does Antigua and St Lucia & probably the entire Caribbean) and less hassle from the locals outside the hotels which is the one thing that would prevent us returning to Bali. On the other hand the staff in the hotel are way better for service with a smile, I've never experienced friendlier service - so if you are happy to stay in the resort Bali is ideal (only it's a long way from the UK!).
If you are planning Bali then for quality, beauty, service and that value for money I'd recommend a lagoon room in the Sheraton. You won't be disappointed!
Stayed at the Sheraton for over two weeks. As a resident of Hawaii, we have our pick of many fine resorts. This hotel would compete with the best of them. The staff is a cut above and the hotel complex is pure luxury and relaxation. Best part of it was the fact that we would have paid three times more in USA and received less. What a value! I was told that the meals at the hotel where a little pricey. I strongly disagree. Excellent quality and presentation. Try the hibachi or private bale for a rare treat. Great location to see the island. Restaurants and spas as far away as Kuta will provide transportation from hotel, giving you endless selection. Best of class in Nusa Dua area.
Great spa and good for families too
We have stayed in the Sheraton Laguna Nusa Dua for 8 days and were captured by the stunning landscaping and the excellent service. Before we commenced on our journey we studied reviews on several websites (also on the tripadvisor) to select the hotel we deemed most suitable for us. Here I want to add a small thank you for all the people who take the time to write reviews as it was very helpful in the selection process - and we did indeed get rewarded with a dream holiday.
We have been to many places in the Asia Pacific area and until now the Marriott Ihilani in Hawaii, which is also a great getaway, was my wife's favourite.
Now the Sheraton Laguna Nusa Dua has that ranking. Main reason may be the excellent Spa that is one of a kind (trust me, my wife knows her spa's). She tried also another spa in Nusa Dua during our stay and told me, that it didn't measure up by far to the Sheratons spa - which was by the way renovated just in December 2004.
The room service is very friendly and takes great care to make you feel comfortable. The restaurants provide reasonably priced food and drinks. One very nice feature is, that the Nusa Dua hotel, the Westin hotel, the Sheraton Laguna and the Melia Bali are beside each other and you can take a stroll on the beach and also try the restaurants and spa facilities of the other hotels.
There are also restaurants just at the entrance of the premises that houses the hotel complexes but they have adapted their pricing and are not really a bargain. We prefered to visit various restaurants in the 4 hotels mentioned - they provide enough food variety and entertainment options.
The only thing that we did not like so much was the sea which contained a fair amount of seaweed, but that may have been seasonal and the pools as well as the lagune provide enough swimming opportunity.
All in all the hotel exceeded our expectations and if my wife has her way (which she usually does) we will definitely be back
Perfect Getaway with Amazing Staff
Myself and my girlfriend visited in February 2005 for Chinese New Year. The staff were, without exception, extremely helpful and welcoming.
The rooms are arranged in low-rise blocks surrounded pretty much on all sides by the "lagoons" which are swimming pools made to look like natural lagoons by the use of organic shapes and sand "beaches". Rooms are clean and large and bathrooms are modern and clean.
Communal areas are very well maintained with a variety of restaurants on-site, lawn areas, "bales" (outdoor covered pagoda constructions which fit about 4 people where you can relax or have food), beach fronting onto a sheltered bay which at low tide allows for access to a nearby island and outdoor spa treatment area. The water sports hut also provides a number of activities that can be done either on-site or nearby (e.g. powered water sports are not allowed in front of the hotel).
Having walked along the walkway that connects this hotel to the Westin, Nusa Dua Beach and a few other hotels I got the impression that the Sheraton was the best maintained and nicer of the hotels along this stretch.
No downside at all to this hotel.
Wonderful and romantic
The perfect place for a Honey moon. Excellent room decor,we actually stayed in a suite with a huge bathroom.Many facilities and excursions to visit Bali by private taxi available at the Hotel.
Sheraton takes the lead over Westin (next door)
We just spent two nights at the Westin (next door) and two nights at the Sheraton. Sheraton gives you a better return for your dollar by far. The staff and rooms are excellent. They offer 24 hour butler service with complementary freshly brewed coffee any time of the day. Fresh fruit (oranges, apples, etc) are also available in the lobby (free of charge) all day/night. Nusa Dua in general has very good security. Made for a great, relaxing, enjoybable stay.
Fabulous resort hotel
Was there Oct 2003 for 4 nights. Great resort hotel - nice rooms, easy access to the beach, nice spa, wonderful pool network, fabulous rock pools at low tide, within 10 mins walk of a local cafe complex. Great holiday for families with kids. Wanted to return this year, but cancelled my plans due to the the recent bomb in Jakarta.
The best pools in Asia
Great hotel in a great location: 30 minutes by taxi from the airport, 20 minutes from the famous Uluwatu temple.
The huge pools were fantastic, the beach nearby, the rooms clean and the staff friendly and helpfull.
Restaurants prices were quite high unfortunately.
A dream came true!!!!!!
My husband and I visited Sheraton Laguna Nusa Dua for our Honeymoon in June 2004.
It exceeded our imagination!!!! Before our booking we made a very detailed (and tiring) "market research" in Bali hotels which led us to Sheraton Laguna, but since we wanted it to be perfect we were anxious. But when we arrived at check in we knew that we had made the right move!!! This hotel is GREAT!!!!
The room has comfortable, VERY clean (room cleaning twice per day), with 24hrs butler (complimentary tea, coffee any time of the day).
The surroundings were marvelous!!! The pools / lagoons were vast, beautiful and the nicest Kiosks / gazebos by the sea were to die for!!
The staff were friendly, very friendly and helpful and always there when you needed them!!
The only dark spot were the prices at the restaurants and bars which were 10 times higher than outside the hotel (the food quality of course was different, but the bottled water was the same with an enourmous price difference!!)
It was the nicest hotel in the area (we saw the nearby hotels).
I would reccommend without a second thought!!!
The absolute BEST hotel EVER!
We stayed at this hotel in 2001. We have travelled to every continent, and usually stay at top hotels. This one knocked our socks off!!! The staff were wonderful, the room was gorgeous, food was great (the absolute best breakfast buffet I have literally EVER experienced...anywhere!).
We booked one of the Lagoon Access rooms, which allows you to out on onto your balcony and climb down a ladder attached to your balcony right down into a swimmable lagoon.
The only slight negative aspect was the beach. It wasn't bad, but the water was full of sea urchines...OUCH! But that's not the hotel's fault.
The grounds are lush, nicely maintained. I'm not kidding when I say that EVERY hotel we have stayed at since, has been anti-climactic! You won't be disappointed!
TripAdvisor Reviews The Laguna, a Luxury Collection Resort & Spa Nusa Dua
Travel Blogs from Nusa Dua
After a little flight delay of 1 1/2 hours i arrived in Bali at 1am in the morning. Once i'd passed through immigration, collected my luggage, caught a taxi (for double the going rate because "it's a five star hotel miss" - at least i didn't have to pay triple as initially suggested) and arrived at the hotel it was 2:20am and i was well tired. I …
... real Bali. Thanks to my long time friend Jane for providing fabulous accom through her time share with Accor. I feel so lucky to be an Australian and to have all the freedom, opportunities and facilities that I take for granted every day. The Balinese life is such a struggle of survival to earn money, feed the family, educate the children and keep them safe. They manage to do this every day. Day in and day out. They do it ...
... we pull up to our hotel compound, a huge walled in parcel of land probably close to the size of a small Disney World, we are made aware of the fact that there are 10 sprawling luxury resorts including The Westin, The Luxury Collection, and Club Med. We are stopped by security. The guards at the gate carry long poles with round mirrors affixed to the end used for searching for bombs under the car. They open the car door of the driver and give him a lengthy look. Snaggle ...
... The Farmers and the audience was quite receptive.
At one point we organised a bike tour of seven, to the northern end of the island and back down along the east coast. One night in the freezing cold mountains, we spent a few hours shivering on the bikes while negotiating for the cheapest stay. Two nights on different beach, the last of which was the piece de resistance. It was White Sands beach, a tourist mayhem by day, but by nightfall it clears ...
... add the colors using wax and going through several processes. The process is quite unique and the results are beautiful. Wish I had space to buy some stuff here, but I do not need anything. Next we head to a jewelry factory were they make gold and silver jewelry. It is amazing how detailed they are in a,ing these pieces by hand. After his we head to a traditional Balinese house. The house is different than American homes. Inside the walled compound ...