Sheraton Key West All-Suites Hotel

The lobby smelled horrible, the room was not clean, the sofa bed was stained and dirty, had to call 4 times to get extra blankets. The front desk service staff at the hotel was rude and unwelcoming.

Our suite was roomy and tastefully decorated but "had seen better days" - chipped paint, some mould on the bathtub grout, rust on the closet door track, dirt on the bed skirt and grime on the the table and chairs.

I have stayed at a lot of top hotels; It was not 'SHERATON' quality. I would not stay again!

I visit Key West for work every 3 months and stay at the Sheraton because all the rooms are suites and huge. I also like there is plenty of free parking. I have reviewed this hotel in the past but recently it has undergone a renovation. The outside looks much better however make sure to request an updated room. The jacuzzi tubs have been replaced with walk in showers. The bath area and shower are all now marble. It amazes me the bathroom has been updated so nicely but the rest of the suite uses the same old furniture. (They do have the sweet sleeper bed) They did replace the sofa but the new one is fake suede and was filthy. There were no pictures on the walls and the carpet looks like cheap indoor outdoor carpet. Be aware you can hear your neighbors above you. Unfortunatley they removed the minibar which used to be nicely stocked. The hotel is not conviently located to Duval street, you will need a car or if your active a bike. This hotel is only close to the beach. The staff at this hotel are very nice if not overworked. Don't be upset if no one answers the phone when you call, there is never enough front dest staff. Also skip eating at the hotel there are so many other better places on the island.

Ok just got back from 3 days from this hotel

And when we pulled up the front of the hotel and the main entrance look fine

But as soon as you walk in you smell the sewer they have a broken pipe in the place

By the front desk and the restaurant and when I asked the front desk what the smell was

They just ignore you

And people where in the restaurant eating (ok nasty)

The whole place has water damage and you can smell the mold

We get to are room on the third floor walk in the door and there is wood covering the balcony door

So I called down they send a guy up to remove the wood and then we then notice that are balcony

Was over the kitchen and they kept the vent system on so they could suck out the smell from the lobby

I asked if we could be moved um no sold out do to spring break

The room was so out dated it looked like it was from the 80s

They should close this place get done fixing it and re open when they are all done it could be a great hotel

But at this time it just SUCKS

I was a little nervous after reading some of the past reviews of the Sheraton but it was more than we expected! The shuttle downtown was very helpful and we never had to worry about it being full. I didn't hear any construction from my room and the hotel looked very nice! The restaurant at the hotel was very good and I encountered a very friendly staff. I was there from March 4-10 and enjoyed every minute of it! It's a short walk to the beach and the pool is great too!

My family stayed at the Sheraton Suites February 20-25th 2006 and our stay was very enjoyable. The Hotel was very accommodating to our needs and the staff was very professional. Do not be afraid to speek up if your room is not up to par with your expectations. Even with all the rebuilding going on at the Hotel from Hurricane Wilma damage everything was nearly perfect. The room was clean, well insolated from noise and newly renovated with plenty or room for our 18 year old son and 15 year old daughter. I would definitely recommend the rooms with the small deck/patio.

It is a pet friendly hotel which is ok with me. The pets that were at the hotel were not a problem at all.

The beach across the street was very beautiful and well maintained with plenty of activities like sailing, volleyball, snorkeling, parasailing, kyaking or just plane laying around in the sun with a good book. For families with teenagers who like the beach and the ability to get away from the downtown activities, the Sheraton Suites is the place to be.

The hotel concierge did such a great job planning our extra activities and was a joy to deal with. The downtown shuttle service was very convienent running every 30 minutes. The free airport transfer was very convienent as well.

Thr trip to the Dry Tortoga National Park is a must to do. Also, the sunsets are a must to see and a trip to the Downtown area late at night is very entertaining. The choices for restarants and bars is unbealavable making it suitable for everyones tastes.I would recomend renting scooters for a day to explore the area.

I would gladly recomend Sheraton Suites Key West as the place to stay in Key West.

Yes, be very wary of the hurricane repairs. I understand they need to make repairs, but they do not need to put people in those rooms effected.

We were awoken at 8AM to SERIOUS pounding on the walls, power saws, so on and so forth. The room was vibrating. I could somewhat if it was in units in a different part of the resort, but this was LITERALLY right outside the wall. Even after we were awake it was still nerve wracking. Definitely not the peaceful, relaxing feel you want from the Keys.

Other problems included:

1) Room we reserved wasn't available.

2) Ice makers did not work

3) Last shuttle back to hotel was full and driver

made no attempt to come back and get them.

They had to pay for cabfare.

I got my money back for my stay here so I will give Sheraton credit for that. There was no arguement on their part.

Stayed here last year and enjoyed things, so willing to give them another chance.

This could be a 4 star hotel. I just seemed like a remodeled Holiday Inn. The prices are the only thing 4 star. It cost $33 for breakfast and we only had toast and orange juice. It's also a 1.5 mile drive to all the action downtown. If your looking for Ocean and not alot of people this is the place for you. If your looking for a fun time with a party atmosphere go downtown. I will mention that the beds at the Sheraton are out of this world. You will not find a better matress, sheets and pillows in a hotel. Great job.

I just returned from my stay and I can say I had a really great stay. I loved the large suites with the amezing beds. The staff was really freindly at check in and gave us a great room. The pool area is very nice and relaxing.

I though the Sheraton was one of the best hotels I've ever stayed at.

They had a great pool and a great garden. I really enjoyed the bus that would take you downtown and come back and pick you up for free which otherwise would have cost you a bundle in a taxi. The rooms were spectacularly decorated and the beds super comfy. It also had beachfront access. I recommend everyone stay at Sheraton Suites.