Leonardo Plaza Jerusalem
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Historical Traveler Reviews Leonardo Plaza Jerusalem
Wonderful Location and Stay
My wife and I stayed at the Sheraton Jerusalem Plaza for four nights the week between Christmas and New Years. This is traditionally a very busy travel time in Israel and the hotel was sold out for all 4 nights we were there.
We used Starwood Points to book the room (we do not have any status with Starwood) and we arrived at 1:30 pm for check in (traditional check in time is 3:00 pm) and expected to have to leave our luggage with the bellman before we went to get lunch. However, our room was ready and they checked us in immediately. Our room was on the 20th Floor facing Independence Park, was not one of their rennovated rooms, but was very clean and well put together. Keep in mind that like many European hotels, their double rooms have two twin beds that are pushed together to make a king size bed.
Because we used SPG points for the room breakfast was not included in the rate (as it seemed to be for many other guests), but was only $10 a day and was an excellent buffett that had both hot and cold items as well as a combination of Israeli (salads) and American (pancakes, eggs) choices.
The hotel is located on King George V street near the corner of Agron Street. This location is ideal for walking virtually anywhere in the city. We walked to Old City, to the Ben Yehuda Street Area, to the German Colony on Emek Rafiem Street, and to Meyah Sharim without any difficulty (I should also note that it both rained and snowed during our stay and we still walked everywhere except the Israel Museum and Yad Vashem).
The staff at this hotel is very friendly and treats everyone with respect and care. This hotel hosts numerous groups (mostly adults and families) and is very efficient and effective of ensuring that all guests the attention they need. I would not hesitate to stay here again on my next trip to Israel.
Don't go there
I made a reservation directly with the hotel by calling them. I had reserved a deluxe room with Queen bed and was planning to stay for 3 weeks. I had received a confirmation from the hotel by fax. When we finally arrived on Shabbat, the reception desk was closed and we were told that it was illegal to check us in at the desk. We had to go to the office in the back. The room type (deluxe) and the bed type were not available. I am,by the way, a gold Starwood member. We were told that the room we had reserved would be available the next day. I told the desk clerk I wanted a queen or King bed as reserved. He looked at my female friend and insisted: no you will get twin beds.
We went to the room, of course nobody helped with the luggage because of Shabbat or because that is customary in Israel.
The room was old, dark, there was a telephone from the sixties, a tiny old TV, the bed sheets were filthy, there were blood stains on one of the pillowcases. The carpet was worn, the room had no view. At best this place looks like a bad Holiday Inn.
I was horrified. I could not bear the thought of staying here one night let alone 3 nights. I was here for work. My co-worker found a bloddy bandaid on the floor in his room. We decided to leave immediately. We asked them to cancel out our reservations which they did with some protests. Fortunately we were able to get rooms (nice) at the Inbal.
Beautiful Hotel, Beautiful Setting
A brilliant hotel, in a beautiful setting. The Sheraton Jerusalem Plaza is a well located hotel with rooms with views of the old city, whilst only a short walk from the new city of Jerusalem. The staff were great, everyone was helpful and friendly. The hotel food was brilliant, from the huge Israeli style buffet breakfasts, to the Italian restuarant. The rooms were spatious and were immaculately clean. What more is there to say, I cant think of anything negative!
Liked it a lot
the location is absolutely terrific and so was the service including room service.
the buffet was good though I have had better (also worse).
all in all I would probably stay there again especially for the Sabbath brunch which was fabulous.
All in All a Good Experience
Let me just say that I like tripadvisor and think it's a valuable resource, but, I will also say that many people who post seem to be plaintive and a bit whiny. So, you should read this review knowing that im not the most criticial person around and will let a lot of minor complaints slide.
We stayed in the hotel for about a week. We stayed for a few days, left to go to another part of the country and came back.
We had a very good time and enjoyed the hotel.
Here are some specific points:
1. I agree with the posters about the old and new rooms. The new renovated rooms are just nicer. The old rooms were a bit time worn and I guess thats why they are being redone. Nothing horrible though.
2. A couple of friends complained about the beds. If you are particularly sensitive -- I guess it may be an issue.
3. I found the service to be very good.
4. There is wireless internet for $15 for 24 hours. It worked great with my laptop. They will give free wireless cards to use (I find its better to use their card than one brought from home).
5. The location cant be beat. Its 7-10 minute walk to the City Center. Its a 15 minute walk to the Old City. (Most spots in Jersusalem are no more than a 40 shekel cab ride--$9. Make sure they put on the meter ("moneh"). They dont like to -- but they'll do so without a fight.)
6. The breakfast is great. Other hotels in Israel have similar set ups.
7. The restuarant and bar are fine. The dollar is strong so that the restaurants are not that expensive (for hotel restaurants).
8. We had an all inclusive price (air fare, etc) --but I hear it was about 175 per night (total including breakfast and all taxes.) To me, thats not horrible considering the price of comparable hotels in the US.
9. The hotel has a very nice Sabbath (e.g. pre paid meals) set up so many Orthodox travelers stay there on the weekend. Thats neither here nor there (and doesnt matter) but something you will notice.
If i left anything else out -- let me know via e mail.
Sheraton needs to address the shabby condition of the hotel rooms or let customers know in advance if they will not be getting a refurbished room. Beds are terrible-mattresses have seen better days which results in backaches. Hotel states renovations are being done but none after 4:30 p.m.-we had to leave our room because the noise was horrendous and would not stop until 7:30 p.m. Staff may be courteous or rather indifferent-depending upon their moods. Location is excellent, public rooms are beautiful but misleading when you get to your room. Would not recommend staying there unless you are assured of a renovated room and no construction noise.
Over priced and bad service
I stayed in this Hotel in September. We payed for a room with a Balcony and view to the old city. ( price was higher than a standard room with view to the new city)
When we got to the room we had no balcony and no old city view. When we called to the front desk the guy told us that he is sorry but they are sold out and wee should check back in the morning. After talking to the front desk manager she did change our room that night but she did say that there was a mistake on the 'Starwood reservation'. I was glad I had a copy of the reservation with me.
The Hotel is going renovation so maybe in few years the rooms will be better.
I would not stay here ever again because of the bad service.
Extremely comfortable hotel
We stayed in the Jerusalem Plaza Sheraton in March 2005. I generally prefer smaller (and less expensive) hotels, but we were booked into this one by a relative who wanted to put us in a centally located hotel, which the Plaza Sheraton is. I thought the service was excellent, the rooms spacious and clean, and was completely bowled over by the dining-room breakfast that is included in the price. What a wide array of choices!! The variety of food offered was more than enough to make two picky eaters very, very happy.
Nice hotel / good location
We had a very nice large room looking towards the old city. There is an outside pool but it was closed as it was winter. The hotel is very centrally located not far from the center of West Jerusalem and also close to the old city.
We found the coffee shop in the lounge area quite pleasant. I would recommend this hotel.
Big not very nice.
While it is big it has average service, very expensive and certainly not a 4/5 star hotel. great location.Will try another hotel next time, suggest you do the same.
TripAdvisor Reviews Leonardo Plaza Jerusalem
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