Sheraton Inner Harbor Hotel
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Historical Traveler Reviews Sheraton Inner Harbor Hotel Baltimore
As a "rule" my family and I visit Baltimore Harbour once or twice a year. Each time we stay at this wonderful hotel, and with good reason. The service is absolutely wonderful (especially Monica Winbush at the front desk). They've really gone above and beyond. For example, on one visit we decided to extend our stay at the last moment. Because the hotel was booked up, a front desk employee offered to contact us via our cell phone if anything became available. They followed through with a call later that evening.
On another visit, after an EXCELLENT lunch at The Cheesecake Factory, we asked room service if we could bring leftovers down to be warmed. They offered to come to our room and pick it up for us. When they returned the leftover lunch, it was neatly placed on a try, napkins and silverware included. They even sent a glass of ice for his drink.
When we visit we truly feel like we're the only guests to be taken care of! You'll just love them!
One of the worst hotelexperiences I ever had
The hotel experiences are all short stays. I have stayed for at least 8 weeks and this is the worst experience I ever had. I will tell you why and you make up your mind. First the internet connection is given to a third company called Wayport. This is the worst company I ever experienced. The connection is bad, they charge you twice, and if there is a problem you have to call a toll free number, which Sheraton will charge you, isn't that smart from the Hotel to get some revenues. Then there is the bad housekeeping. The bin wasn't cleaned up the next day, I had hairs in the bathtub, insects, the bathroom is just a big mess. You just can feel that they did it very quickly. And when you do not put the card in the bed, they will not change it for you. In the beginning there was no newspaper. People had to get it downstairs. Then there is the very bad service from the frontdesk. They are unknowledgeable and very rude. They have a sign called 'Sheraton Promise'. This is not true, for all my problems I never heard one refund. The only thing they give you in return is some starwood points. Because that is not money. If you talk to their front desk manager, he will not take you seriously. Then I tried the business manager, she has tried but unfortunately everything she did was for nothing as the promise she had with her points, never came to my account. Then there is the general manager promising me he would give me a call and he never did. It is a very disappointing experience and I do not know why, but this hotel has the luck always to be fully booked. I really wanted the hotel to feel that they did not do a good job, but maybe that is fate...and their arrogance of treating some guest wrong. So I went to the Renessaince Inner Harbour and I am very happy now.
Short walk to innerharbor area with lots of attractions, shopping and food. Oriole stadium is a short walk.
Rooms are standard the normal big city big name quality. I rented through Hotwire and got a a good rate.
My family enjoyed the stay.
Good hotel, great location
Stayed for two days and found that this was a good hotel. Great location for attending games (we went to an Orioles game) and for access to the Inner Harbor attractions. Comfortable beds and nice breakfast in Oriole Grill. Only one small complaint - after the game, all the restaurants/bars in the hotel are closed! You would think that a place named the Oriole Grill would be open after the game! We ended up walking a short distance for a night cap and snacks.
Great hotel and location, average service
Spent August 5th through the 8th at the Sheraton Inner Harbor Hotel. The room was of average quality, but the sweet sleeper beds were very comfortable. The location of the hotel is ideal if you are going to be in town for an Orioles game or to explore the Inner Harbor. The skywalk joins the hotel directly to the convention center and the Inner Harbor area so that you do not have to walk down the street through traffic. The food at the Orioles Grill is pretty good and several of the bartenders are very helpful about the surrounding area and have good suggestions on where to go for nightlife and what restaurants are really good. I have but one complaint and that was the front desk staff. Check-in was confusing, the rate they were trying to charge me was more than I had reserved the room for. The staff member I dealt with had a poor attitude toward my disagreement with the room situation. At check-out I felt like I was being turned upside down so that the hotel could shake as much money out of me as possible and they made a billing error and charged my credit card twice which I had to call and resolve. Overall, I would rate this hotel as average due to the inconsistent service of the staff. My experience may not be typical of other guests, therefore, I would hesitate to not recommend this hotel to others. Overall, the hotel is of good quality and it is in a great location and has good amenities, but the level of service at the front desk could be improved.
Disappointed - back to the 4star hotels
Hotel was clean and neat, service was horrible, reservation stated smoking room and 2 queen beds guaranteed. Upon check-in we were told smoking was not available and is never guaranteed. When I complained and asked about their "Customer service guarantee" I was told the best they could do was give me a 3rd floor room by the pool and patio so we would not have to walk far to smoke. We agreed with disappointment only to find our room was on the 6th floor! Valet was horrendous, waited 30 minutes for our car no apologies or anything. In room check out did not work had to wait in line for 20 minutes to check out. I will go back to the Hyatt or Marriott across the street next visit, it wasnt worth the $40 a night I saved by staying there!
Nice hotel, but not good service
Good hotel. Very comfortable.
Not very good service though. Called room service a few times and after waiting an hour ended up going downstairs and getting my own tea! They did compensate me well but only after I complained alot.
Outstanding and attentive service
While the Sheraton Inner Harbor hotel is no longer the newest lodging in the area, the outstanding service and warmth from the staff made us feel like they truly wanted us to have the best time in our lives. The rooms are standard but comfortabel and we got a delightful view of the Oriele stadium. Would recommend the hotel to anyone.
Great place to stay
Stayed here January 1st and absolutely loved it. Valet and bell service was prompt and courteous. Check in took only a minute, and we were upgraded to a harbor view at no charge since the hotel wasn't very busy. The room was nicely furnished (the bed and pillows are heavenly).
My only "complaint" was that the bathroom was similar to what you would find in a lower end hotel - small tub, regular shower. Lots of restaurants and attractions were within easy walking distance. We would definitely stay here again.
I loved the Sheraton
The service here was truely wonderful. The staff were extremely helpful. The food in the Orioles Grill was excellent. The next time I am in Baltimore - I'll definitely lodge here. Can I say many thanks to the wonderful staff here who made my stay a wonderful and relaxing experience. Keep up the good work!
TripAdvisor Reviews Sheraton Inner Harbor Hotel Baltimore
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