Sheraton Indianapolis Hotel at Keystone Crossing
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
Historical Traveler Reviews Sheraton Indianapolis Hotel at Keystone Crossing
I apologize this review is a few months late, but I wanted to give a few suggestions to those staying here...
The hotel had a lot of problems. The entire place is run down. We reserved a non-smoking room, but it smelled like it used to be a smoking room. The soft drink machine ate my mother's money. She put in $2.00 & it finally showed $1.50, but wouldn't give her a drink. When we went to the front desk the girl said she hadn't heard anything about a problem with the machine on our floor. We told her we wanted the money back & she said to get a drink from the gift shop & she'd credit the amount charged. We got it from the gift shop for $1.50+tax. We went back to let them know that Mom had lost $2 & talked to someone else that was nice & he gave her the other .50. Later that night my sister & I went down to the front desk to see what floor the machines worked on (the gift shop was closed) & another girl said that she didn't believe any of them work. We only had 3 wash cloths & towels for 4 people. The TV remote didn't work. The food was very expensive in the restaurant ($15.00 for the breakfast buffet).
This hotel is connected to a walkway to the Fashion Mall (very nice ritsy mall with higher end stores than average malls) it also has a walkway to the free garage (which came in handy since it rained heavy the weekend we stayed). Since we really only slept there and went to the pool that's all I can comment on. The room was very clean and the beds were AMAZING! I loved the down comforters and fluffy pillows. They had pantene shampoo/conditioner and vaseline lotions. We stayed during a huge sorority convention so elevators were scarce. I took my 11 and 3 year old to the pool and they had a great time. The pool had towels to use so we didn't even use the ones we had brought. The bathroom in the pool area needs to be updated and cleaned regularly. The only stall available had a broken lock, the other stall was GROSS.
This hotel needs to be put on the Historical Tour for this city or town. The valet guy just stood there while waited in my car, for him to approach the car or just greet me after a long drive from the airport in the rain. He said that he was waiting on me to get out of the car first. He has no idea what a valet does or means. So, I approach the front desk to check in and she's got an ATTITUDE from ----! By now I truly want to change hotels, but it's non-refundable via the corporate rate. Which my company sponsors many, many racing events in this city. I worked for a major oil company! She didn't want to hear anything I had to say about the room or my GOLD membership! The rooms are very old the paint was falling from the ceilings and the carpet was like something you would use for a dog house. They also had cheap toilet paper, linens and towels in please keep in mind that I'm in a SUITE, i would hate to see what the normal rooms look liked. Do not order room service the waiters are nice, but the food isn't. Don't eat where you sleep. Luckly the hotel is located near several major resturant changes. I want ever recommend this hotel my friends or corporate affairs to book race events.
We loved this hotel. The beds are great!! It is attached to the Fashion Mall which was ideal for the wife, while I was in meetings. You also get complimentary access to Bally's Fitness center that is adjacent to the hotel. I loved what they called the Sheraton Service Promise. If you're not satisfied, we're not satisfied. My remote was not working, so I dialed "0" and got the Service Promise Help Desk, which sent someone up to the room immediately. They replaced my remote, and I got a call back asking if the remote was taken care of to our satisfaction. Then to my surprise I was offer a free breakfast, movie, or Starwood Preferred Guest point for my inconvenience. I declined the offer, but what service. I know where I'll stay the next time I'm in Indy.
Comfy, but needs better service response
I had three decent nights here. Sheraton beds are great. Offering privileges to the neighboring health club is always a smart idea. I am glad they do that.
I did not receive a response to each of the messages sent to the staff. I received one reply to a matter that I would consider minimal compared to other matters of which I received no response.
My 16 year old daughter and I stayed here for one night. We came in the back entrance, and wandered around for quite a while until we finally happened upon the check in desk. Check in was efficient, if not particularly friendly. I asked about the availability of upgrading to a suite, and was told I could for $40 extra. Since it was just the two of us, we stuck to the room. Our room was plenty spacious, the beds comfy, bathroom ok. I don't think there was anyone else on our floor, we didn't see or hear anyone else the whole night or the next day, not that I'm complaining! We called down to get the number for the Cheesecake Factory Restaurant which is in the mall attached to the hotel by a walkway. The desk advised us to stop by and pick up a business card which would put us to the head of the line, and that worked like a charm. We breezed right in in 10 mins or less, when the stated wait was 2 hours! One bad point, the day we left I got ice to fill our water bottles, and used the ice tongs. I noticed something on them and took them in the bathroom to investigate. Gross! There was some kind of yellow sticky crusty stuff all over the inside of the tongs. The worse part was that my daughter had used them in the relative darkeness of the room the night before to fill our water glasses for the night. I'm still getting shivers! The Hotel was in a great location for us, and if we come back to Indy in the same circumstances next year, we will be staying again.
The room was nicely put together, the beds were comfortable, made up with lots of pillows and blankets, and the room was immaculately clean. I settled into bed, but about fifteen minutes later (and each fifteen minutes or so thereafter) the toilet emitted a spooky noise. Okay, I thought, I'll just shut the bathroom door. Fine enough. While I was out of the room the day I was leaving, prior to my checking out and about a half an hour before check out time, I returned to my room to find that housekeeping had been in, had set my things aside, and had reset the room (for the next guest, I assume--and what If I had decided on a last minute bath and had left wet towels on the floor?! ). Checkout was complicated by my being charged for a room that my office had paid for in advance of my conference.
I stayed here 1 week for business in November. I could hear my neighbors TV's and every single word they said and the shower didn't work very well. Overall, the hotel is a bit run down, it's close proximity to the mall and adjacent restaurants is the only compelling reason to stay here.
Great location, great ammenities!!
We stayed here over Valentines weekend in 2004. GREAT PLACE!!! Staff was super nice and our suite was spectacular. It was absolutely clean and very spacious. All the usual ammenities that one would expect at the Sheraton were present. The room service menu is adequate and the food is very tasty. An added bonus is that there is a 2nd floor pedway to the Fashion Mall located next to the hotel.