Historical Traveler Reviews Sheraton Hanoi
We recommanded this beautifull hotel the room was fantastic big and beautifull, the bathroom was very modern and very clean. The staff very nice, the pool and garden fantastic afetr all day visiting the town . If i go back to Hanoi I will stay there again even if it is out of town beacuse it is so quiet compare with the city.
Nice hotel and staff
The Hanoi Sheraton is a great hotel that is located a few kilometers from the city center on scenic West Lake. I found the hotel's location a benefit in that it was very quiet and away from the noise and hustle of the city center.
The rooms are large, clean, and much nicer than any I have seen at a Sheraton in SE Asia. Also, the restaurants, bar and service are all top notch.
But be warned, you will need a taxi to go anywhere. Otherwise, I thoroughly enjoyed my stay at this hotel, and would definitely stay at it again.
The second time my wife and I have stayed at this hotel and we felt it was not as good as the first visit last year.
Due apparently to an APEC summit we had to pay 50% more than last time for a "higher" catergory room which was exactly identical to the room we had the previous time apart from being on a higher floor.
We are not quite sure what happened to Sheraton's "sweet sleeper" bed but sleeping sweetly was certainly something we didn't achieve in one of the most uncomfortable hotel beds I've slept in a very long time.
Service veered between excellent to non-existant. Some days the room was not cleaned till late afternoon. We honestly don't care if the hotel provides turndown service or not - but doing so one night and not the next seems just designed to annoy. And we were billed $35 for items from the minibar which we hadn't had and were still in the room.
To be fair the front desk staff were very helpful as were the doormen.
Overall inconsistent - really should have been better for the price.
Need a taxi to get around, but great hotel
The rooms were great and the service excellent. The hotel has a decent concierge that helped us out with day trips and flights. You could definitely find cheaper day trips if you went into the Old Quarter, but it was very convenient and the trips were nice. There's really not much to do by the hotel so you have to take a taxi into the center, but there are always taxis at the hotel.
Great hotel if location in Old Quarter is not key factor
Great hotel near scenic West Lake. Beautiful, large and clean rooms that are more upscale than most Sheratons (in fact, this is the best Sheraton I've stayed at), friendly helpful service, nice gym and pool (although not heated pool), good value buffets at the main restaurant downstairs.
Only drawback is the hotel location - but location is either a benefit or drawback depending on what you're looking for, I preferred staying away from the hustle and bustle of the Old Quarter but you do have to be willing to take cabs back and forth (only 10-15 minutes away from most tourist attractions and equivalent to US $3-$5 rides depending on how much you tip).
Great, Though Non Central, Hotel to Escape the Hustle and Bustle of Hanoi
Having stayed at way too many Sheratons around the world, this rates by far as one of the better.
This sparkling, new hotel is very well proportioned with a warm and vibrant atmopshere. It is located on a beautiful lake and a few kilometers from the main tourist destination of the Old Quarter or Ho Chi Minh's tomb.
The hotel is very relaxing with a large pool area along with a great gym. Food is very good and the service excellent. We stayed on the club floors, which for a relatively small incremental charge includes a great breakfast and a three hour happy hour with canapes. Well recommended.
Rooms were very clean, modern and comfortable with great views of the lake and the city.
The only downside of the hotel is the location. Unlike the Hilton Hanoi Opera or the Sofitel Metropole which are located in the Old Quarter, the Sheraton requires a 15 minute journey via the free thrice daily shuttle or a USD$4 cab.
However, if you are looking for serenity in the chaotic city of Hanoi this is a great hotel to relax in.
Nice Hotel but location could be better
The hotel itself is very nice. Rooms are great, very good gym and a decent pool. However, it is near West Lake and most of the food and entertainment is in the Old Quarter. It is easy to get a taxi into town, but you might find it more convenient to stay at a hotel closer to the Old Quarter.
Hot and stuffy
The hotel had major air con problems when i was there. Had to have engineers in my room at 3:00 am. Improved but not icey cold. Buffet lunch ok for expats but nothing special on an international level. Some minor service probs like room bar manager knocking on my door at 9:00 am on a sunday and being left standing at the breakfast station for over 5 mins waiting for the chef to come, eventhough I has been spotted several times by wait staff. Overall, not impressed at all.
The hotel was fantastic, I loved the location on the lake and away from the traffic noise. The business centre is one of the best equiped I have seen. The view from the rooms are amazing Thanks
Bring a written confirmation or don't go
Very nice hotel but we were plagued by lost reservations on 3 separate occasions..finally gave up. They PROMISE that they have you in the computer when you call to confirm....but when you get there, your room miraculously dissappears. It may miraculously re-appear if you wait and complain long enough.....but hope you're not tired! Go to the Daewoo Hotel instead...it actually has nicer accomodations, is less expensive and is more reliable.
TripAdvisor Reviews Sheraton Hanoi
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