Historical Traveler Reviews Sheraton Hanoi
We recommanded this beautifull hotel the room was fantastic big and beautifull, the bathroom was very modern and very clean. The staff very nice, the pool and garden fantastic afetr all day visiting the town . If i go back to Hanoi I will stay there again even if it is out of town beacuse it is so quiet compare with the city.
Nice hotel and staff
The Hanoi Sheraton is a great hotel that is located a few kilometers from the city center on scenic West Lake. I found the hotel's location a benefit in that it was very quiet and away from the noise and hustle of the city center.
The rooms are large, clean, and much nicer than any I have seen at a Sheraton in SE Asia. Also, the restaurants, bar and service are all top notch.
But be warned, you will need a taxi to go anywhere. Otherwise, I thoroughly enjoyed my stay at this hotel, and would definitely stay at it again.
The second time my wife and I have stayed at this hotel and we felt it was not as good as the first visit last year.
Due apparently to an APEC summit we had to pay 50% more than last time for a "higher" catergory room which was exactly identical to the room we had the previous time apart from being on a higher floor.
We are not quite sure what happened to Sheraton's "sweet sleeper" bed but sleeping sweetly was certainly something we didn't achieve in one of the most uncomfortable hotel beds I've slept in a very long time.
Service veered between excellent to non-existant. Some days the room was not cleaned till late afternoon. We honestly don't care if the hotel provides turndown service or not - but doing so one night and not the next seems just designed to annoy. And we were billed $35 for items from the minibar which we hadn't had and were still in the room.
To be fair the front desk staff were very helpful as were the doormen.
Overall inconsistent - really should have been better for the price.
Need a taxi to get around, but great hotel
The rooms were great and the service excellent. The hotel has a decent concierge that helped us out with day trips and flights. You could definitely find cheaper day trips if you went into the Old Quarter, but it was very convenient and the trips were nice. There's really not much to do by the hotel so you have to take a taxi into the center, but there are always taxis at the hotel.
Great hotel if location in Old Quarter is not key factor
Great hotel near scenic West Lake. Beautiful, large and clean rooms that are more upscale than most Sheratons (in fact, this is the best Sheraton I've stayed at), friendly helpful service, nice gym and pool (although not heated pool), good value buffets at the main restaurant downstairs.
Only drawback is the hotel location - but location is either a benefit or drawback depending on what you're looking for, I preferred staying away from the hustle and bustle of the Old Quarter but you do have to be willing to take cabs back and forth (only 10-15 minutes away from most tourist attractions and equivalent to US $3-$5 rides depending on how much you tip).
Great, Though Non Central, Hotel to Escape the Hustle and Bustle of Hanoi
Having stayed at way too many Sheratons around the world, this rates by far as one of the better.
This sparkling, new hotel is very well proportioned with a warm and vibrant atmopshere. It is located on a beautiful lake and a few kilometers from the main tourist destination of the Old Quarter or Ho Chi Minh's tomb.
The hotel is very relaxing with a large pool area along with a great gym. Food is very good and the service excellent. We stayed on the club floors, which for a relatively small incremental charge includes a great breakfast and a three hour happy hour with canapes. Well recommended.
Rooms were very clean, modern and comfortable with great views of the lake and the city.
The only downside of the hotel is the location. Unlike the Hilton Hanoi Opera or the Sofitel Metropole which are located in the Old Quarter, the Sheraton requires a 15 minute journey via the free thrice daily shuttle or a USD$4 cab.
However, if you are looking for serenity in the chaotic city of Hanoi this is a great hotel to relax in.
Nice Hotel but location could be better
The hotel itself is very nice. Rooms are great, very good gym and a decent pool. However, it is near West Lake and most of the food and entertainment is in the Old Quarter. It is easy to get a taxi into town, but you might find it more convenient to stay at a hotel closer to the Old Quarter.
Hot and stuffy
The hotel had major air con problems when i was there. Had to have engineers in my room at 3:00 am. Improved but not icey cold. Buffet lunch ok for expats but nothing special on an international level. Some minor service probs like room bar manager knocking on my door at 9:00 am on a sunday and being left standing at the breakfast station for over 5 mins waiting for the chef to come, eventhough I has been spotted several times by wait staff. Overall, not impressed at all.
The hotel was fantastic, I loved the location on the lake and away from the traffic noise. The business centre is one of the best equiped I have seen. The view from the rooms are amazing Thanks
Bring a written confirmation or don't go
Very nice hotel but we were plagued by lost reservations on 3 separate occasions..finally gave up. They PROMISE that they have you in the computer when you call to confirm....but when you get there, your room miraculously dissappears. It may miraculously re-appear if you wait and complain long enough.....but hope you're not tired! Go to the Daewoo Hotel instead...it actually has nicer accomodations, is less expensive and is more reliable.
TripAdvisor Reviews Sheraton Hanoi
Travel Blogs from Hanoi
With the Chinese New Year approaching, it was time, again, to take advantage of Jim not having to go into the office and for the two of us to explore Asia some more and learn about new people and places. After a little research, we chose to visit Viet Nam lured by the beautiful images of Halong Bay and the lush beaches in Nha Trang. Our plan was to …
... were the last to catch on the what was going on, and in a rush Mari fell over a rope on the main beach and hit the deck. When we eventually did make it to the water, their was luminescent plankton that lit up when you moved the water. Everyone left the water to the realisation that the majority of our clothes had been moved, much to the amusement of the bar staff. Luckily mine was one of the few still there. We left the island at 8am the next day, all very hungover and still very ...
... with two certain taxi companies, so when we finally pulled into the bus station, and saw a gang of cabbies literally run over to the bus and bang on the door to get your attention, we knew we were in for a fuss. Again I resumed my normal stone faced, bag hugging stance with a NO NO NO NO answer to everyone trying to take our bags for us and we headed out of the station as we thought that would be our best bet to find a safe (scam-free) taxi firm. It turns out ...
... and had a drink up on the top deck. At 7 p.m., we went back inside for a lovely dinner. The best part were the crab cakes. The one part I wasn't partial to was the tofu. On the drive to Halong Bay, our guide told us about a television program from the UK called Top Gear. One of their programs was about three men who traveled from Saigon to Halong Bay on motorcycles. It was fun to watch. The guide had mentioned that we could do karaoke, but everyone went to bed after the ...
... was bedlam even in India it was no where near as manic but that's the thing I love the most about Asia, it's a bit mental!
We checked out the night market but didn't get very far as it was rammed and we could barely move it seems the locals love a market as much as we do! We gave up and sat and had some street food and a couple of beers for the princely sum of $4. Beer is actually cheaper than water in Vietnam and is never more than about 50p but you can buy ...