Sheraton Hanoi

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TripAdvisor Traveler Rating

4.00

K5 Nghi Tam, 11 Xuan Dieu Rd, Tay Ho District Hanoi, Vietnam, 4-3719-9000

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Travel Blogs by Travelers Who Stayed at the Sheraton Hanoi
Leaving Vietnam...Hello India...

(Peter) In a few hours, we will be getting into the meat of our trip as we head over to India for a month. We are very excited and somewhat nervous, at the same time...More about India to come... As for Vietnam, our last stop was Hanoi, the capital of the country. Hanoi was great, like other parts of the country. I have to say, I have loved every place that we have stopped by since arriving in this country. A couple of the highlights of our stay in Hanoi included our trip to Ha Long Bay (beau...

Hanoi, Vietnam nicandpete
The firts 3 weeks.

Around May, 2007, Jenny and I started to think about our options for the next few years.. We had been teaching at the same school for the last 14 years and felt we needed to do something different. After speaking to a friend regarding International schools, we enlisted with Search Associates and began looking seriously. One thing lead to another and we successfully secured teaching positions at the United Nations International School of Hanoi (UNIS), starting on 7th January, 2008 with 18-mont...

Hanoi, Vietnam rholmberg
Hanoi

Growing and recovering. User Group Meeting with GT

Hanoi, Vietnam strangerzero
I really did eat the rat!

When we arrived in Saigon on tuesday (I had to check with reception what day it is today to work out what day it was 2 days ago - no clues here!) we endeavoured another cyclo tour. However instead of bikes with carts attached to the back of the bike these were carts on the front and a lot more scary when you're travelling head on into the busy sity traffic believe me! A speedy night tour of the key sights and then off for dinner to the best Vietnamese restaurant in town... and it really was v...

Saigon, Vietnam tiggerbird
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Historical Traveler Reviews of Sheraton Hanoi

Canada

from MmeRobillard
We recommanded this beautifull hotel the room was fantastic big and beautifull, the bathroom was very modern and very clean. The staff very nice, the pool and garden fantastic afetr all day visiting the town . If i go back to Hanoi I will stay there again even if it is out of town beacuse it is so quiet compare with the city.

Nice hotel and staff

from beechmi
The Hanoi Sheraton is a great hotel that is located a few kilometers from the city center on scenic West Lake. I found the hotel's location a benefit in that it was very quiet and away from the noise and hustle of the city center.

The rooms are large, clean, and much nicer than any I have seen at a Sheraton in SE Asia. Also, the restaurants, bar and service are all top notch.

But be warned, you will need a taxi to go anywhere. Otherwise, I thoroughly enjoyed my stay at this hotel, and would definitely stay at it again.

Inconsistent

from trixiebear
The second time my wife and I have stayed at this hotel and we felt it was not as good as the first visit last year.

Due apparently to an APEC summit we had to pay 50% more than last time for a "higher" catergory room which was exactly identical to the room we had the previous time apart from being on a higher floor.

We are not quite sure what happened to Sheraton's "sweet sleeper" bed but sleeping sweetly was certainly something we didn't achieve in one of the most uncomfortable hotel beds I've slept in a very long time.

Service veered between excellent to non-existant. Some days the room was not cleaned till late afternoon. We honestly don't care if the hotel provides turndown service or not - but doing so one night and not the next seems just designed to annoy. And we were billed $35 for items from the minibar which we hadn't had and were still in the room.

To be fair the front desk staff were very helpful as were the doormen.

Overall inconsistent - really should have been better for the price.

Need a taxi to get around, but great hotel

from A TripAdvisor Member
The rooms were great and the service excellent. The hotel has a decent concierge that helped us out with day trips and flights. You could definitely find cheaper day trips if you went into the Old Quarter, but it was very convenient and the trips were nice. There's really not much to do by the hotel so you have to take a taxi into the center, but there are always taxis at the hotel.

Great hotel if location in Old Quarter is not key factor

from gs3
Great hotel near scenic West Lake. Beautiful, large and clean rooms that are more upscale than most Sheratons (in fact, this is the best Sheraton I've stayed at), friendly helpful service, nice gym and pool (although not heated pool), good value buffets at the main restaurant downstairs.

Only drawback is the hotel location - but location is either a benefit or drawback depending on what you're looking for, I preferred staying away from the hustle and bustle of the Old Quarter but you do have to be willing to take cabs back and forth (only 10-15 minutes away from most tourist attractions and equivalent to US $3-$5 rides depending on how much you tip).

Great, Though Non Central, Hotel to Escape the Hustle and Bustle of Hanoi

from travellingbrit
Having stayed at way too many Sheratons around the world, this rates by far as one of the better.

This sparkling, new hotel is very well proportioned with a warm and vibrant atmopshere. It is located on a beautiful lake and a few kilometers from the main tourist destination of the Old Quarter or Ho Chi Minh's tomb.

The hotel is very relaxing with a large pool area along with a great gym. Food is very good and the service excellent. We stayed on the club floors, which for a relatively small incremental charge includes a great breakfast and a three hour happy hour with canapes. Well recommended.

Rooms were very clean, modern and comfortable with great views of the lake and the city.

The only downside of the hotel is the location. Unlike the Hilton Hanoi Opera or the Sofitel Metropole which are located in the Old Quarter, the Sheraton requires a 15 minute journey via the free thrice daily shuttle or a USD$4 cab.

However, if you are looking for serenity in the chaotic city of Hanoi this is a great hotel to relax in.

Nice Hotel but location could be better

from A TripAdvisor Member
The hotel itself is very nice. Rooms are great, very good gym and a decent pool. However, it is near West Lake and most of the food and entertainment is in the Old Quarter. It is easy to get a taxi into town, but you might find it more convenient to stay at a hotel closer to the Old Quarter.

Hot and stuffy

from A TripAdvisor Member
The hotel had major air con problems when i was there. Had to have engineers in my room at 3:00 am. Improved but not icey cold. Buffet lunch ok for expats but nothing special on an international level. Some minor service probs like room bar manager knocking on my door at 9:00 am on a sunday and being left standing at the breakfast station for over 5 mins waiting for the chef to come, eventhough I has been spotted several times by wait staff. Overall, not impressed at all.

Very Happy

from Thebutler
The hotel was fantastic, I loved the location on the lake and away from the traffic noise. The business centre is one of the best equiped I have seen. The view from the rooms are amazing Thanks

Bring a written confirmation or don't go

from A TripAdvisor Member
Very nice hotel but we were plagued by lost reservations on 3 separate occasions..finally gave up. They PROMISE that they have you in the computer when you call to confirm....but when you get there, your room miraculously dissappears. It may miraculously re-appear if you wait and complain long enough.....but hope you're not tired! Go to the Daewoo Hotel instead...it actually has nicer accomodations, is less expensive and is more reliable.

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