Sheraton Grand Hotel & Spa
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Historical Traveler Reviews Sheraton Grand Hotel & Spa Edinburgh
Stayed at Sheraton in early July - not the standard expected of 5 star hotel and prices. Housekeeping response slow or non-existent, minibar was unstocked due to pending replacement with items available on request but staff reluctant to provide. No acknowledgement or apology for problems raised.
I tried to book a room at this hotel about a month ago, but the person I spoke to was just plain rude, and when I asked simple questions about the hotel, they got snappy, and wouldn't answer them, just replying with "Don't you know how grand our hotel is?"! In the end we booked somewhere else!
Ultra Scottish luxury
We stayed here some time ago. It was one of my first experiences of a five star luxury hotel. I was overwhelmed by the lavish surroundings, the service was great, even though we didn't see that many staff about.
The spa is out of this world. We experienced the hydro pool on the roof on a day when it was snowing. That was sooo cool! This is a lovely hotel to stay in. It is the north's version of Pennyhill Park.
Can't wait to return...
The hotel was as we expected from the pictures on the web site, which is always a pleasant start. The staff were all lovely (especially Ben of the Mandarin Cosmopolitan cocktail!). The restaurants in the hotel were so nice that we didn't bother exploring furhter in the evenings.
The spa is also well worth a visit.. the hot stones massage was out of this world! Cannot wait to return!
Best time ever!
We had the best time ever, the spa was just amazing and treatments were well reccommended! The staff were especially helpful and offered great advise on local attractions and resturants, we had the best mini break!
Poor poor service.....of a 5 ?? star hotel !!
Had booked this hotel for a stay over the Valentines weekend through Travelocity, all fine well so we thought .... when we checked in at the hotel were never asked what sort of room we wanted and had assumed we would get a double as thats what we thought we had booked. Anyway our room was on the 6th floor and turned out to be a twin .. big dissapointment.. so headed back to reception whilst partner stayed on 6th floor. Told the hotel was full and we had booked a room for double occupancy which could mean anything.. again big dissapointment as they said they had no other rooms available .... I said I wasnt happy about that and then after long silences suddenly there was another room although it wasnt ready like most of the hotel rooms that day... this was 4pm. Anyway the receptionist then dissappeared into the back office... not telling me what he was doing... standing there for 15mins is not 5 star service as far as I am concerned. Then when I asked the other receptionist said he will be away to sort out room... again I waited then eventually after 25 mins or so the duty manager appeared and informed me they had been on the phone to Travelocity to see what had happened. Told us that they book up rooms and could not guarantee a double room. Anyway eventually after a long argument about the poor reception service we ended up with a double room (which seemed to appear from nowhere !!) - and were told to come back in 40 mins or so when room would be ready... so we did .. got back to our hotel an hour later .. our room was ready (nice large king sized, clean and comfortable room) and the bags already there.. and a nice bottle of champagne along with it... this was a nice gesture... but one that shouldnt have been necessary from poor standards of a 5 star hotel... would stay there again but dont use TRAVELOCITY as they appear to lie on their booking system.....
A pretty dump! Uncaring and poor service.
This was one of the worst hotel experiences in my life. While the hotel is attractive, the staff is uncaring and disorganized. This hotel is billed as a 5 star property but the service levels are mor on a days inn level. The spa's focus is style over substance. It goes by the name ONE, but the only one that is cares about is itself. The castle view suite was a disappointment. From the reviews, I expected more lavish accommodations. The food, despite the PR that they have a new Australian chef was just average. The concierge was uninformed about what was going on in the city and did not care to research what we needed. The concierge lounge, breakfast and evening drinks were done on the cheap. I have had better breakfasts at an econolodge in Fredricksburg, TX where the owners really cared about what was being served. Overrated and Overpriced. Do not book this hotel.
Great Hotel close to Princes Street
I enjoyed my stay at the Sheraton Grand in Edinburgh. The Staff was very helpful especially the Concierge who recomended some great eateries. I am Starwood member and I used my points for the room. Upon arrival I was given an upgrade to the top floor room witha view of the castle. The One Spa is incredible as well.
The best city break ever!!!!
Our decision to go away to Edinburgh for the weekend was one of chance and to Sheraton Grand Hotel & Spa was even more so, but it was one of the best I have made in a long time. With stunning views to be had of the Castle, fantastic staff, great food especially in Santini's..........and then theres the SPA which really is an experience to saviour! The outdoor hydropool, range of different heat rooms and the hot stone massage which I treatd myself to was pure bliss....and by the time I had to go home I was almost picking up the phone to see if my flight could be put back but my partner just managed to get me out on time. A definate must for anybody looking for a relaxing weekend in a top city!!!
The Third Best Hotel in Edinburgh...well, maybe higher
The rankings for hotels on this website are far from accurate. The best hotel in Edinburgh is argueably the Tom Ford redesigned Scotsman. Simply stunning, get yourself a publisher's suite. The Balmoral is the pinnacle of old world opulence and service but might be too rigid for some tastes. Thus, I arrive at the third best hotel, the Sheraton. This place barely edges out the Caledonian Hilton for the third spot but does so because of the Spa and the views of Edinburgh Castle.
Any hotel that has a six-storey spa has a lot going for it and this place is awesome. Top five spas in the UK, top 100 in the world, One Spa in Edinburgh is the number one reason to stay at the sheraton. Their indoor/outdoor hydropool, which soothes the body wih millions of tiny air bubbles, and their thermal suite with has three types of saunas, an aroma theraphy room, heated ceramic beds and a peppermint cold fog shower and their 100+ treatments all make this place a welcome oasis in the San Francisco of the UK.
Besides the spa, the hotel is stereotypically sheraton. The rooms are all fairly similar unless you feel like shelling out a few more pounds for a suite, which i recommend. Just make sure you get a view of the castle (they have a suite that faces the standard life building...go figure). The Grand rooms all face the castle and are worth the upgrade. They also have a club floor for Starwood Preferred Guests (gold/platinum) and a new executive suite which serves continental breakfast in the morning and drinks and snacks from 5-7.
The also has a nice piano lounge and the Grill Room has the old chef from the Waldorf. The service in the hotel could be better but the front desk at the spa was a complete joy. Sheratons are infamous for being impersonal and this place is no different so don't expect Lanesborough service but that's not why you came. You came for the spa and the views of the castle at night.
The spa tips the scale past the Balmoral for me but the Scotsman is definately worth a look....if you're not into the whole 'spa thing.'
TripAdvisor Reviews Sheraton Grand Hotel & Spa Edinburgh
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