Mixed feeling about Chicago

My family stayed at the Sheraton Gateway. Very nice people @ the front desk also gave us great directions to dinner and to downtown.

Room was very nice however....the bathrooms have been WAY overlooked in some time. The tile in the bathrooms looks as if it has been there since well the a really long time and has been fixed a lot.

The beds are fantastic. I can't really say anything bad about the hotel you do pay 12.00 a nite to park here. Even as a guest @ the hotel.

Now on to the bad experience. We traveled to downtown. A word of warning to anyone going to the Shed Aquarium , Field House or the Planetarium..... parking that is on the narrow road leading to the Planetarium please avoid the meter parking there. The city of Chicago at any point can decide they are going to make this a NON-PARKING ZONE , as what happen to us and about well 200+ vehicles ,as there happen to be a concert that night. So at 11:30am they decided they were going to place hoods over the parking meters where people had already been parked for 2+ hours. The very ~nice~ man placing the hoods over the meters said well you have 2 hours to move your vehicles once these are placed over the parking meter. I don't think this would help much when you have 10 hours of money in the meter and off downtown on the trolly. I was informed by the trolly driver in the area that they will tow vehicles to 1 of 3 impound lots and you have to FIND your vehicle. What a joke. I bet the city of Chicago made some major money that day. I am just happy we happen to come back to my SUV before it was placed on the back of a tow truck. EEK!!!!

So my advice pay the 13.00 and park in the lots avoid the parking meters spaces. just my 2 cents. I hope this will help someone avoid spending to park to times or getting there vehicle towed.

Lots of space for the price

Stayed at the Sheraton 7/15-18 and paid $86/night for two-room suite with two queen beds. Lots of space for less than $100/night! Great for travelling with kids. Beds extremely comfortable.

Living area had teeny-tiny fridge we kept kids' milk in, but not room for much else; sink; clean fold out couch, two chairs and a desk. TV in both BR and LR. Adequate towels, although when we requested more from room service it took over a half hour to get them. Hotel was well-soundproofed so the O'Hare plane traffic was not a bother at all. Small indoor pool was enjoyed by our kids while we hit the hot tub.

Our room's carpet and walls looked tired - there were big red stains in the carpet near the door. The bottom right quarter of the bathroom door looked all rotted and peeling. The clothesline in the bathroom was broken.

Note it costs additional $12/day to park there, not unusual for airport hotels. In-hotel restaurant too expensive so we went elsewhere - RAM, microbrewery and restaurant is right up the street. Check in/out went very smoothly. Easy access to the highway.

All in all we felt it was a good price for the space, and when travelling with young kids that's important.

VERY NICE

TWO WORDS: HEAVENLY BEDS! These two room suites are great, very clean rooms and friendly staff, efficient elevators and spacious bathrooms. The room service was good, right across from a fabulous restaurant and a very short distance from O'hare. The only complaint I have is with the parking attendants-rude and had no idea what they were doing, give direction or how much they charge..otherwise, it's a great stay!

Very Nice

My son and I stayed at the Sheraton Gateway Suites Chicago O'Hare on Sunday, July 9, 2005. We waited for quite a while for the shuttle which is supposed to come to the airport every 20 minutes but we waited longer than that and we called the hotel twice to very when it would be arriving at the airport.

Once we reached the hotel, we were greeted by pleasant and helpful hotel staff. Our suite was very nice. The beds were wonderfully comfortable. Despite being right next to the airport, we did not hear any airport noise. The cost of our room was $85/night and was well worth it. The bath was very nice, large and had adequate towels. The decor of the suite was tasteful but not over the top. I felt very comfortable.

We looked at the hotel menu and room service menu and decided because of the prices to look elsewhere for options. We opted for Harry Carey's at the hotel next door. We did so because both the hotel bar and restaurant had no guests in them dining. Not a good sign. However, Harry Carey's was very busy and fun.

The hotel offers internet but at $10.00 per day -- too expensive. We also noticed that if you drive to the hotel you have to pay for parking.

We took the airport shuttle back to the airport on Sunday morning early and it was quick and the driver was helpful and friendly.

Renovated Rooms

I read the past reviews, but could not overlook the price. Guestrooms have been renovated and are now modern. I liked the hotel and all of the employees were friendly.

Wow! Some things never change...

I was just reading the recent reviews and had to comment. Our stay took place years ago, but with a similar experience. Mother's Day weekend 2000, we drove from Maryland to Chicago and had called to let the hotel staff know we would be arriving late that night. When we arrived at 11:30PM, we were informed that they had given our room away. The ceiling of the room they gave us was dripping brown liquid; very gross!!! The next day, they did give us a different room, but the staff was rude and did not want to amend the bill for the first night. We had to eat out the 3 days we were there because their chef was not there. Years earlier, I had a wonderful stay about a Santa Barbara, CA Sheraton, but after the Rosemont Sheraton experience, we stay away from any Sheratons.

Avoid if you can

Looks can be deceiving!

Staff are rude and un-accomodating. I've often witnessed them having confrontations with their guests. The on-site restaurant (Luna Grill) is below average. You're better off going some where else to eat. There are restaurants within walking distance.

Rooms are nice and comfortable. TVs are not always working and their phones are awful.

Service & Rooms need total renovation!

Last year our meeting was held at the Sheraton and the Director of Sales told us that in 2004, the hotel would be renovated; so I booked the meeting. To say the least they did renovate the bed and carpet, but all of the same pictures and wall paper.

The service for our meeting was very disappointing and the same Director of Sales, ensured me that our meeting would be a success! Word to the wise if you are booking..Don't Believe the Director of Sales! The service and rooms need a lot of renovation!

Collectable Convention

Signed a contract to have a very small collectable convention with 20 attendees held 4-04. The contract signed in 7-14-03. I was shuffled around to 5 different sales people that did not take care of all the problems from the beginning. I had to fight for what should of been done in the beginning as far as my count of attendees, buffet menus for three meals that they told me were not cost effective for the hotel, approved the menus 13 days before the event, faxed signed contract with charge card copy for my billing per their request and it took 13 days for a reply after many calls to the staff that I was working with..was my charge card safe?, rooms to be blocked on the same floor, moved my meeting room, found our brunch buffet sitting in the hall way by our meeting room, did not have to room that we had guarantted reservations for. 248 day of pure hell working with the staff. The only good thing is that the beds were new.

Old hotel

My stay here was horrible. The check-in agents were nice enough but the hotel is very old. There is a central, enclosed courtyard and all the suites face this.

The hotel itself is very old. Yes, they are suites but the bedroom is tiny. My bed faced the wall and there were "pinging" noises all night coming from the pipes in the wall. Needless to say, I didn't get much sleep.

I tried the restaurant for breakfast and it was decent. Can't really go wrong with bacon and eggs. I reported the noises to front desk and they awarded me with 500 Starpoints for their Sheraton promise. Big deal! I would've rather had a good night's sleep.

A bonus is the free shuttle but I'd rather stay at the Westin O'Hare or the Hilton O'Hare.